Accessible InnThe hotel offers standard suites adapted for wheelchair users. It provides wheelchair-accessible public restrooms, a wheelchair-accessible registration desk, a wheelchair-accessible pool, and a wheelchair-accessible restaurant, along with handrails in stairways and a pool access ramp.
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Summary of reviews related to the 'Accessible' categoryPousada Laguna Hotel offers generally positive accessibility features for guests with disabilities. Many reviews highlight that the hotel is very accessible overall with specific mentions of accessible bathrooms, rooms and a restaurant. Families find the location easy to reach and favorable, especially with its close proximity to the beach, which is also easily accessible.
Cleanliness is a strong point with many employees ensuring clean rooms and facilities. The hotel features spacious deluxe rooms, ideal for family vacations. However, some areas could benefit from improvement, such as the absence of emergency phones in rooms and a lack of certain amenities like face towels, shampoo and conditioner. Additionally, there is no ramp for better wheelchair access and the pool's cleanliness has been questioned.
Despite these drawbacks, the hotel positions itself as a good option for families with children, including infants, though there’s feedback suggesting that more services and amenities should be made attractive to fully support all guests, especially those with babies.
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