Accessible HotelAer Hotel Malpensa provides accessibility information and mentions catering to people in wheelchairs, both with an accompanist and independent individuals.
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Summary of reviews related to the 'Accessible' category'Aer Hotel Malpensa' offers various amenities for guests with disabilities, although there are areas that need improvement. The hotel's showers are wide and suitable for disabled individuals and it is accessible via road. However, there is a noticeable absence of sidewalks around the hotel, compelling guests to walk along the edge of a busy road to reach nearby locations, like the trattoria.
The hotel provides a highly praised shuttle service. Guests have mentioned the free shuttle bus, often referring to it as great, efficient and convenient for airport transfers. This service significantly enhances accessibility for those who may find vehicular access essential.
Despite these positives, there are some critical feedback points. Some guests have experienced discomfort and the establishment itself and its furnishings are noted to be a bit outdated. Additionally, there have been issues with the staff with one driver reportedly having memory issues and general problems in customer service.
Overall, 'Aer Hotel Malpensa' offers practical features for disabled guests, especially in terms of its shuttle service, but there are some significant areas that require attention to improve overall accessibility and comfort.
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