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Summary of reviewsHotel Kotarz Spa & Wellness in Brenna is celebrated for its ideal location, enveloped by beautiful mountain scenery and a tranquil river, making it a haven for nature enthusiasts and those seeking convenience. The hotel is close to local shops, restaurants and amenities, providing a harmonious blend of accessibility and quietude. Guests appreciate the serene environment, picturesque surroundings and excellent access to hiking and cycling trails.
Breakfast at the hotel is highly commended, featuring a diverse and rich selection of fresh, high-quality ingredients. The buffet includes a wide array of cheeses, cold cuts, fruits, vegetables, pastries and freshly baked waffles, ensuring a satisfying and delightful start to the day. The friendly, efficient staff further enhances the dining experience, making breakfast a highlight of many guests' stays.
Dinner at Hotel Kotarz Spa & Wellness also garners high praise for its superbly served and delicious meals. The use of local and regional products in the menu, along with the quality and taste of the dishes, stands out. Though there are minor mentions of needing more variety in the buffet, the à la carte options and special meals like those offered on Valentine's Day receive positive feedback. The restaurant’s ambiance and attentive service contribute to a memorable dining experience, eliminating the need for guests to seek meals elsewhere.
The rooms are frequently noted for being clean, well-maintained, spacious and comfortable. Guests appreciate the beautifully decorated interiors, modern amenities such as fridges and smart TVs and the availability of two-level apartments which are perfect for families or longer stays. Although some minor issues like occasional noise, small bathroom sinks or stuffiness are mentioned, the overall sentiment remains positive.
Cleanliness throughout the hotel is exceptional. Rooms, common areas and the pool are all meticulously kept, contributing to a pleasant atmosphere. The housekeeping staff's attention to detail and overall tidiness earn widespread commendation from guests.
The staff at Hotel Kotarz Spa & Wellness are universally praised for their friendliness, professionalism and helpfulness. From reception to housekeeping to restaurant service, the dedicated team ensures that guests feel welcome and well-cared-for, significantly enhancing the overall enjoyment of their stay.
One notable area for improvement is the hotel's WiFi service, which, while available throughout the property, often struggles with connectivity issues. Enhancing the WiFi reliability and ease of access could further improve the guest experience.
The spa and wellness facilities stand out, boasting several high-quality saunas, a hot tub, a salt cave and both indoor and outdoor pools. Guests frequently describe their spa experience as fantastic and rejuvenating with clean, modern and comfortable facilities. The diverse relaxation options, including massages and cosmetic treatments, make the spa a significant draw for the hotel.
The pool area, part of the wellness zone, includes both indoor and outdoor options and is praised for its cleanliness and maintenance. Although the pool size could be larger, the overall pool experience with heated water and additional relaxation amenities, remains highly satisfactory.
Convenient parking is available adjacent to the hotel, though the daily fee of 25 to 30 PLN is a recurring point of discussion among guests who feel it could be included in the room rate for better value.
For families, the hotel offers a variety of child-friendly amenities and activities, ensuring an enjoyable stay for children and parents alike. The heated pool and outdoor beach area are particularly popular among families. Alongside family-oriented activities like bonfires, sleigh rides and concerts, the hotel’s excellent service and professional staff make it a delightful destination for family getaways.
In summary, Hotel Kotarz Spa & Wellness is highly recommended for its serene location, excellent breakfast and dining experiences, clean and comfortable rooms, outstanding spa and wellness facilities and exceptional staff service. While minor improvements could be made in areas like WiFi and parking costs, the overall experience is one of relaxation and enjoyment, making it a desirable choice for travelers.
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