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OTTO Craven Hotel & Spa

Brighton & Hove , 2 Atlingworth Street (Show on Map)

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1 room2 guests 1 room, 2 guests

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Summary of reviewsOTTO Craven Hotel & Spa is a mixed bag according to guest reviews. While the central location is praised by many, some guests were disappointed with their room and the cleanliness. The staff also received mixed reviews with some being friendly and helpful, while others were unresponsive and rude. The wifi and spa were also hit or miss with some guests having a good experience and others being disappointed. The beds also received mixed reviews, but many guests still managed to get a good night's sleep. Overall, the hotel may be a good budget option for a one-night stay, but guests should set their expectations accordingly.
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About OTTO Craven Hotel & Spa

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Guest Reviews

Location

The reviews of the location of OTTO Craven Hotel & Spa are varied with some guests expressing disappointment that their room was not where they expected it to be or that the hotel was not actually in Brighton. However, many guests were pleased with the central location of the hotel, just a short walk from the beach, pier, shops and restaurants. Some even enjoyed the proximity to nightlife and the convenience of being able to walk their dog on the beach. While a few guests noted concerns about safety and noise, the majority found the location to be great or good and well-suited to exploring Brighton. Overall, the location of the hotel appears to be a key factor in many guests' positive experiences.

Rooms

Guests of OTTO Craven Hotel & Spa have expressed mixed feelings about the rooms. While some enjoyed the spacious and comfortable accommodations, others found them small, run down and not clean. Some guests were upgraded to sister hotels, but were disappointed with the new rooms. Many were unhappy with the lack of cleanliness and broken items in the room. Some rooms featured balconies and sea views, while others faced buildings and lacked windows. However, some guests did appreciate the comfortable beds and bedding. Check-in procedures were a mixed bag with some finding it convenient and others complicated. Despite its faults, the hotel's convenient location and reasonably appointed rooms have been praised by some.

Beds

The beds at OTTO Craven Hotel & Spa sure got mixed reviews from guests. Some found them very comfortable and loved the bedding, while others complained about dirty bed linen, bedsheets and hair in the bed. A few guests even had a broken headboard fall on them while sleeping! However, most guests seemed to agree that the beds were comfy, although some thought they were noisy and uncomfortable. Some guests also mentioned that the beds were too small for two people, while others found the pillows too flat. Despite the mixed opinions on the beds, many guests still managed to get a great night's sleep at the hotel.

Cleanliness

The reviews of the cleanliness of OTTO Craven Hotel & Spa vary greatly with some guests finding the rooms dirty, tiny and disgusting. Some have taken photos to show the uncleanliness, including dirty sheets, cutlery and plates. Others have noted the smell of body odour, cigarettes and weed in the corridors and bathroom. However, there are also many positive reviews praising the hotel's cleanliness with guests describing their rooms as gleamingly clean, immaculate and extremely tidy. Some have even commented on the hotel's commitment to cleanliness, stating it was at the top of their agenda. Overall, it seems the cleanliness of the hotel may be hit or miss, depending on the specific room and guest experience.

Staff

The guest reviews of OTTO Craven Hotel & Spa are a mixed bag when it comes to the staff. Some guests found them to be friendly, welcoming and extremely helpful, going above and beyond to ensure a pleasant stay. However, many guests complained about a lack of staff presence and poor communication. Some reported that no one answered the phone or was available in person to address their needs, while others noted rude or unhelpful behavior from staff members. Several guests expressed frustration with the check-in process and being left without any information or assistance. It seems that while some staff members at this hotel are commendable, there is a clear need for improvement in terms of communication, training and overall customer service.

Wi-Fi

The wifi situation at OTTO Craven Hotel & Spa seems to be a bit hit or miss with some guests reporting good and reliable connections, while others struggled to connect or experienced no internet access at all. Several guests mentioned that wifi was advertised but non-existent, while others said they never had a connection and some specifically mentioned that the wifi did not work. There were a few positive notes, such as a smooth virtual check-in process and successful self-check in. However, for those who rely on internet access while traveling, it may be worth considering other options or bringing a backup connection.

Spa

The spa at OTTO Craven Hotel & Spa seems to be a bit of a mixed bag according to guest reviews. Some guests were pleased with the range of treatments available and found it to be a great addition to their stay, enjoying relaxing massages as a great way to unwind. However, others were disappointed with the spa, finding that it was not what they expected with some stating that the hotel advertised a spa but there was in fact no spa at all. Some guests reported that the spa was not working or that it was simply a hot tub, while others found that it was in a different location than advertised or that they had to pay extra to use the facilities. Some guests were unhappy with the overall experience with some reporting that the "spa" was more of an adventure than a relaxing experience. It seems that the spa is not consistent and guests may want to research further and set expectations accordingly before booking.

3 Star

If you're looking for a basic but nice hotel for one night, OTTO Craven Hotel & Spa may be a good option for you. Many guests have found it to be a good value for Brighton, but be aware that it's a 3 star hotel rather than a brand new 4 star hotel. Some have cautioned that it's overpriced for what you get, while others have praised it as a great budget option. However, there are mixed opinions on whether it's truly a good value for money or not with some stating that they would spend more next time to get a better room. Some guests have also criticized the hotel for being old and not up to 4 star standards and advise not to book due to a bad experience. Ultimately, it may come down to personal preference and budget.

No, OTTO Craven Hotel & Spa doesn't have any pool.

Yes, a spa is available at OTTO Craven Hotel & Spa.

Yes, OTTO Craven Hotel & Spa welcomes dogs.

No, parking facilities aren't available at OTTO Craven Hotel & Spa.

No, OTTO Craven Hotel & Spa doesn't have a gym.

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