Hilton Garden Inn Bristol City Centre

Bristol , , Temple Way (Show on Map)
8.0
Very Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsThe Hilton Garden Inn Bristol City Centre stands out for its convenient and strategic location. Positioned near Temple Meads train station, it offers seamless access to both city attractions and transportation links. Guests appreciate its central yet peaceful setting, making it an ideal base for exploring Bristol. Though the onsite parking receives mixed reviews due to limited space and costs, the overall positive experience with the hotel's location makes it a favored choice for both business and leisure travelers.

Guests have varied opinions about breakfast at the hotel. Many praise the variety and quality of the offerings, highlighting the hearty buffet and great service from the staff. However, some issues detract from the experience, such as cold or undercooked options and the absence of certain items like scrambled eggs. The breakfast remains a notable part of the stay despite these criticisms.

Dinner experiences also present mixed feedback. On the positive side, the food is generally described as delicious and well-prepared with attentive staff enhancing the dining atmosphere. Nonetheless, criticisms include a limited and overpriced menu, smaller portions and occasional restaurant closures due to private events.

The rooms are often noted for their smaller size compared to other nearby hotels with some guests finding them cramped, particularly the bathrooms. However, the cleanliness and comfort of the rooms, including the comfortable beds, receive consistent praise. The overall functionality and tidiness contribute positively to the guest experience.

Cleanliness is a notable strength of the Hilton Garden Inn Bristol City Centre. Guests frequently commend the spotless and well-maintained rooms and public areas. The high standards of hygiene provide peace of mind and contribute to a comfortable stay.

The staff at this hotel earn high marks for their exceptional service. Guests highlight the friendly, helpful and attentive nature of the personnel, creating a welcoming environment. Staff members across various departments, including reception, housekeeping and the restaurant, are praised for their professionalism and dedication to guest satisfaction.

Opinions on the internet experience vary. While many guests find the WiFi to be stable and strong, others report inconsistent connections and difficulties in accessing the internet. Despite these issues, the availability of free WiFi is appreciated.

The gym, although modest in size, is clean and equipped with modern facilities. Guests find it sufficient for a short stay with equipment like the Peloton bike adding to its appeal. Some minor issues are noted, but overall, it is seen as a functional amenity.

Parking at the hotel elicits mixed reactions. On-site parking is appreciated for its convenience and security, although the costs are considered steep by many. Limited spaces and occasional difficulties in accessing the parking area are noted as drawbacks.

EV charging facilities at the hotel have mixed reviews as well. While some find these stations functional, others experience issues with availability and management. However, for those able to use them, the EV chargers work efficiently.

Families find the hotel accommodating with provisions like cots and a welcoming environment for children. The location enhances the appeal for family outings. Noise management during late-night events is a concern for some, but overall, the hotel is considered a good option for families.

For nightlife enthusiasts, the hotel’s location near clubs and bars is a plus. Guests enjoy the vibrant surroundings, though noise from nearby clubs and within the hotel can be an issue. Despite this, the helpful recommendations from staff enhance the nightlife experience.

Beds receive a mix of feedback with many guests finding them very comfortable and suitable for a good night's sleep. However, the range of responses indicates room for improvement in ensuring consistent bed quality.

In summary, the Hilton Garden Inn Bristol City Centre is recognized for its strategic location, high cleanliness standards and exceptional staff service. While there are mixed reviews on breakfast, dinner, room size and parking costs, the overall guest experience remains positive, marked by comfort and convenience in exploring Bristol.
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Hotel with EV Charging Stations

Hotel near Golf Courses

Hotel Taking Steps Towards Sustainability

Family Friendly Hotel

Hotel near Nightlife Spots

Accessible Hotel

Hotel with Gym

Room Types
Queen Room This double room features floor-to-ceiling windows, blackout curtains and desk with ergonomic desk chair. There is also a flat-screen TV, and iron and ironing board, a mini cooler and a safety deposit box. There is also a bathroom with a walk-in shower.

Twin Room This twin room features floor-to-ceiling windows, blackout curtains and desk with ergonomic desk chair. There is also a flat-screen TV, an iron and ironing board, a mini cooler and a safety deposit box. There is also a bathroom with a walk-in shower.

Queen Room with Park View Enjoy park views from the large floor-to-ceiling windows. This double room also features blackout curtains, desk with ergonomic desk chair and flat-screen TV. You will also find an iron and ironing board, a mini cooler and a safety deposit box. There is also a bathroom with a walk-in shower.

Twin Room with Park View Enjoy park views from the large floor-to-ceiling windows. This twin room features blackout curtains, desk with ergonomic desk chair and flat-screen TV. You will also find an iron and ironing board, a mini cooler and a safety deposit box. There is also a bathroom with a walk-in shower.

Queen Room - Mobility Access This room has accessible facilities including an emergency cord, roll-in shower with hand rails, lowered sink and raised toilet. There is also a lowered queen bed. Other facilities include blackout curtains, desk with ergonomic desk chair and 42-inch flat-screen TV.

King Room This room features a king-size bed, desk with ergonomic desk chair, blackout curtains and a flat screen TV. The room offers an iron and ironing board, a mini cooler and a safety deposit box. There is also a bathroom with a walk-in shower.

Guest Reviews
8.0
Very Good
Location
The Hilton Garden Inn Bristol City Centre boasts an excellent and convenient location highly praised by guests. Situated just a short walk from Temple Meads train station, it offers easy access to both the city center and transport links, making it ideal for exploring Bristol. The proximity to shops, restaurants and key attractions in Bristol also adds to its appeal. Despite being centrally located, the hotel is in a quiet area, providing a peaceful stay. Various reviewers highlight the ease of reaching the old town, Harbourside and Cabot Circus shopping center. While the onsite parking received mixed reviews due to limited space and costs, the hotel's strategic position and clean, comfortable rooms make it a favorable choice for both leisure and business travelers.

Breakfast
The breakfast experience at Hilton Garden Inn Bristol City Centre appears to be a mixed bag according to guest reviews. On the positive side, many guests commend the variety and quality of the breakfast offerings, describing it as excellent, fantastic and amazing. The buffet is often highlighted for being hearty, varied and providing a good selection of food and drinks. Some specific compliments include great service from the breakfast staff, fresh and hot items being constantly replenished and standout features like a waffle maker.

However, there are notable criticisms as well. Some guests found the hot food options to be cold or undercooked and the overall breakfast temperature often lacked warmth. Issues were raised about the absence of certain items like scrambled eggs, vegetarian sausages or brown bread for toast. Additionally, complaints about coffee quality and the chaotic organization of the breakfast area were common.

In summary, guests generally appreciate the breakfast for its variety and quality, but there are recurring issues with food temperature and specific item availability that detract from the overall experience.

Dinner
Guests have shared mixed feelings about the dinner experience at the Hilton Garden Inn Bristol City Centre. On the positive side, many found the food to be delicious, well-prepared and of high quality. The staff frequently received praise for being lovely, friendly and attentive, which added to the pleasant ambiance of the restaurant and bar areas. The establishment itself was often described as lovely with guests appreciating the clean and comfortable rooms and the picturesque setting overlooking Temple Gardens.

However, some aspects of the dining experience were less favorably mentioned. Several guests felt that the menu was limited and overpriced with smaller portions than expected. Some reported issues with the quality of specific dishes, notably pizza and salmon, which they found unappetizing. There were also comments about the restaurant being closed on certain evenings due to private events, which caused inconvenience and sometimes cancellations of dinner bookings.

In summary, while the atmosphere and staff at the Hilton Garden Inn Bristol City Centre’s restaurant generally received high marks, the food quality and cost garnered mixed reviews. Guests enjoyed good meals but sometimes faced limited choices and high prices, leading to a varied overall dining experience.

Rooms
Guest reviews of the Hilton Garden Inn Bristol City Centre frequently mention the compact size of the rooms, often highlighting that they are smaller than those at nearby hotels. Several guests found their accommodations to be cramped, particularly the bathrooms, which were sometimes described as caravan-like or tiny. Despite the size, the cleanliness of the rooms was consistently noted with many emphasizing that they were tidy and well-kept.

Comfort was another positive aspect with numerous reviews praising the comfortable beds and the rooms' functionality. The decor and furnishings were generally seen as adequate, though some guests felt they were outdated and in need of refurbishment. The air conditioning system received mixed feedback with some rooms being too hot or too cold despite the temperature control.

Noise was a recurring issue; rooms facing the main road or located near the lift tended to be noisy, disturbing some guests' stay. On the flip side, others appreciated the quiet, especially those with rooms overlooking the park or located in less trafficked areas of the hotel.

Overall, while the rooms were often smaller and more basic than expected, many guests found them to be comfortable and suitable for a short stay with the cleanliness and friendly staff contributing positively to their experience.

Beds
The beds at the Hilton Garden Inn Bristol City Centre have elicited a range of responses from guests, showcasing both strengths and areas for improvement. The primary positive takeaway is that many guests found the beds to be very comfortable with phrases like comfy bed, comfortable beds and extremely comfortable beds commonly appearing in reviews. The large size of some beds, such as king-size options, was also appreciated by visitors who highlighted their comfort and suitability for a good night's sleep.

Despite the praise, a notable number of guests experienced discomfort, pointing to issues like the beds being too firm, hard or even squeaky. Some beds were described as rock hard or comparable to a concrete block, leading to sleepless nights for some. A recurring issue seemed to be inconsistency in bed quality with reports of hard mattresses and uncomfortable springs affecting the overall sleep experience.

Pillow quality was another point of contention—while some found them fluffy, others described them as flat, thin and unsupportive. Despite these critiques, those who found the beds comfortable had a significantly positive sleep experience, indicating that the hotel might provide a mixed but largely satisfactory sleep quality depending on room assignments and individual preferences.

Cleanliness
Hilton Garden Inn Bristol City Centre is often praised for its impressive cleanliness standards. Guests repeatedly highlight that rooms and public areas are spotless, tidy and well-maintained. Many found their rooms to be perfectly clean with fresh towels and comfortable beds enhancing their stay. The hotel’s overall hygiene, which is evident throughout the property, aligns with high pandemic-era standards, providing guests with peace of mind.

Despite a few isolated comments about stained carpets and dated decor, the majority of reviews commend the hotel for being very clean, both in communal areas and private rooms. This meticulous attention to cleanliness extends to amenities such as clean bathrooms and well-presented rooms, contributing to a comfortable and welcoming environment. Furthermore, the friendly and helpful staff, combined with a good location and clean, airy, modern rooms, ensure a pleasant experience for those staying at the Hilton Garden Inn Bristol City Centre.

Staff
At the Hilton Garden Inn Bristol City Centre, the staff consistently earns high marks for their exceptional service. The reception team stands out as particularly competent, knowledgeable and efficient, ensuring smooth check-ins and check-outs. Guests have frequently highlighted the friendly, helpful and attentive nature of the staff, whether assisting in the lobby, restaurant or bar.

The professionalism and warmth displayed by the personnel create a welcoming atmosphere that enhances the overall guest experience. Specific members, like those at the front desk and in housekeeping, are often praised for being super helpful, courteous and going above and beyond in their duties.

Notable individuals, including managers and servers, are recognized for their exceptional service with some even guiding guests adeptly during emergency situations. Whether it’s the receptionist upgrading rooms at no extra cost, knowledgeable staff giving out maps and local advice or the restaurant team delivering first-class service, the staff's dedication to guest satisfaction is evident. Even during night shifts, the staff shines, providing excellent and friendly service.

Though a few reviews mention less favorable interactions, the overwhelming sentiment is that the staff at this hotel make a significant positive impact. Guests appreciate the cheerful, obliging and professional demeanor that defines their stay, often making them feel welcomed and valued and fostering a positive atmosphere throughout their visit.

Wi-Fi
The Hilton Garden Inn Bristol City Centre offers a mixed experience when it comes to WiFi. Many guests found the WiFi to be good or even excellent with stable and strong signals making it easy to get online. Free WiFi availability is another positive note, often appreciated by travelers. However, there are also several reports of weak, slow and inconsistent connections, particularly in certain areas of the hotel. Some guests faced frustrations with getting the Internet to work initially or dealt with intermittent issues during their stay. Registration for a WiFi code was also noted and there's a lack of information about WiFi and other services in the rooms. Despite these hiccups, the staff generally received praise for their helpfulness and overall, many guests had a seamless internet experience.

Gym
The Hilton Garden Inn Bristol City Centre offers a modest gym that guests appreciate for its cleanliness and modern equipment. Although small, the fitness center is considered well-equipped and sufficient for a short stay. Some guests noted issues with certain cardio machines and water availability in the morning, but overall, the gym space is accessible and functional. The presence of a Peloton bike and other working equipment adds to the positive aspects. The gym is conveniently located near the hotel and while some guests did not use the facilities, they acknowledged its existence and functionality.

Parking
The parking situation at Hilton Garden Inn Bristol City Centre is a mixed bag based on guest reviews. Many appreciated the convenience of having on-site parking, describing it as handy, secure and even a bonus. The parking facilities, although somewhat limited with a first-come, first-served basis, were often seen as a positive feature of the hotel. Some guests found the parking reasonable and even perfect for their needs.

However, the cost of parking appears to be a common concern with numerous guests finding the £16 to £20 per night fee to be quite steep and expensive compared to other hotels. Another aspect mentioned is the accessibility and ease of parking. Some guests encountered difficulties finding the parking entrance, navigating due to road constructions and dealing with limited spaces.

While some found the car park well-marked and easy to use, others experienced it as crowded and frustrating. There are also mentions of the car park being too small for the number of rooms, leading to availability issues. In summary, while the secure and onsite parking options are appreciated, the cost and occasional difficulty in access are notable drawbacks for some guests.

EV charging stations
Visitors to Hilton Garden Inn Bristol City Centre have mixed experiences with the hotel's electric vehicle (EV) charging facilities. While some guests highlight the presence of EV charging stations available at the front of the hotel, others note that these facilities are not consistently usable. Instances were reported where non-electric cars occupied the EV spots for extended periods, indicating a lack of effective management systems for these stations. Additionally, there have been mentions of charging points being out of order. On a positive note, for those able to utilize them, the EV charging stations seem to function well, allowing guests to recharge their vehicles quickly and efficiently.

Family
The Hilton Garden Inn Bristol City Centre receives praise for its family-friendly environment and accommodating staff, making it a good choice for those traveling with children. Families noted that rooms are well-suited for their needs with provisions like cots available, although larger families might miss having adjoining rooms. The location is ideal, being close to various family activities, enhancing its appeal for group outings. The hotel offers family-friendly meals and visitors found the setting welcoming and suitable for family stays. Staff were remarked as particularly helpful with kids, contributing to a positive experience. However, some guests had concerns about noise management during late-night events. Overall, it is a recommendable option for families seeking a comfortable and convenient stay in Bristol.

Nightlife
The Hilton Garden Inn Bristol City Centre seems to be well-situated for those looking to experience vibrant nightlife. Guests have highlighted the hotel's proximity to Motion night club and other late-night staffed establishments, which contribute to a lively atmosphere. Reviews frequently mention the good nightlife options around the hotel, as well as a nearby dance club that plays loud music, enhancing the area's cultural vibe. Despite these positives, some have noted noise issues both from nearby clubs and within the hotel itself. Guests have also pointed out that although the hotel has a nice little bar, it closes at 11pm and there aren't many bars and restaurants in the immediate vicinity. Nevertheless, the hotel's location makes it convenient for visiting nearby attractions and the staff, particularly Cherry, provide helpful recommendations for exploring Bristol's nightlife.

Business
The Hilton Garden Inn Bristol City Centre offers a variety of amenities catering to business travelers, ensuring a convenient and comfortable stay. Guests appreciate the well-equipped business lounge, the availability of a business center with access to desktop computers and printers and designated meeting and conference rooms. The hotel is described as smart, bright, clean and business-oriented, maintaining typical high Hilton standards.

The location is ideal with easy access to the city center, train station and Airport bus stop, making it convenient for those attending work in Bristol. Guests find the hotel comfortable for a night's stay and noted the overall good work facilities in the rooms, such as desks and good Wi-Fi.

However, some reviews pointed out areas that need improvement, such as updating the rooms to better meet business needs, addressing insufficient USB ports and fixing faulty desk lights. Additionally, the costs for overseas calls were considered high and some amenities were seen as dated. Despite these issues, the Hilton Garden Inn remains a popular choice for business trips due to its great location and generally strong amenities.

Accessible
Hilton Garden Inn Bristol City Centre has received several commendations for its accessibility features, catering well to guests with disabilities. The hotel is described as comfortable and wheelchair-friendly with easy access from the train station and proximity to the city center. Guests found the accessible rooms well-suited for wheelchair users, including sensor-operated bins in disabled toilets and ground floor allocation for those uncomfortable with lifts.

Staff members are praised for their exceptional awareness of disability issues, being both helpful and accommodating in providing accessible rooms when requested. The hotel also features thorough instructions for disabled exits, ensuring comprehensive support and safety for guests with disabilities.

However, some reviews indicated areas for improvement. Not all facilities were accessible, such as the absence of an elevator for the gym and difficulty finding the car park. Additionally, signage for easy access could be improved and some found the disabled facilities inadequate. There were also mentions of housekeeping not consistently maintaining room cleanliness and shortages of supplied tea and coffee.

Overall, the Hilton Garden Inn Bristol City Centre is highly accessible and supportive of guests with disabilities, though there are minor areas that could benefit from enhancements to further improve the stay.

Luxury
The Hilton Garden Inn Bristol City Centre offers a mixed experience for visitors seeking a luxurious stay. While some guests appreciated a good experience and found the decor somewhat pleasant, others felt that the hotel did not live up to luxury standards. Several reviews mentioned that the hotel seemed a bit dated and some guests did not feel they received value for money, citing high prices that did not match the quality of the stay. Additionally, some were disappointed by the promised city views being obstructed by scaffolding and by the absence of a luxury feel, particularly in areas like the bar. Overall, while there are positive aspects, the hotel might not fully meet expectations for a lavish getaway.


No, Hilton Garden Inn Bristol City Centre doesn't have any pool.

No, a spa isn't available at Hilton Garden Inn Bristol City Centre.

No, Hilton Garden Inn Bristol City Centre doesn't allow dogs.

No, parking facilities aren't available at Hilton Garden Inn Bristol City Centre.

Yes, Hilton Garden Inn Bristol City Centre has a gym.

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