Toby Carvery Beckenham by Innkeeper's Collection
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Summary of reviewsToby Carvery Beckenham by Innkeeper's Collection receives strong praise for several key aspects, making it an appealing choice for both business and leisure travelers. The hotel's prime location directly opposite Eden Park train station offers unparalleled convenience for traveling to central London with frequent trains reaching iconic landmarks in just 25-30 minutes. This accessibility, combined with proximity to local events and family visits, makes it an excellent choice for varied travel purposes. Despite its strategic location near transportation links, the accommodation ensures a tranquil and quiet stay, enhanced by a safe and pleasant surrounding neighborhood rich in amenities.
The dining experiences, both for breakfast and dinner, are highlighted positively, particularly the traditional English breakfast and the carvery meals. Many guests find the breakfast to be excellent value and praise the quality of cooked items, though there is room for improvement in variety and consistency. Dinner is well-received for its aroma, quality and value, although some variability in food temperature and quality is noted. Despite minor drawbacks, the overall sentiment leans towards a positive dining experience, contributed by friendly and helpful service.
Rooms at Toby Carvery Beckenham are commended for being clean, spacious and comfortable with excellent housekeeping maintaining high standards daily. Guests appreciate the modern decor, quality shower facilities and comfortable beds, despite some reports of the occasional need for updates and renovations. The combination of cleanliness, comfort and space at a reasonable price makes the rooms a generally positive experience for most guests.
Cleanliness is a standout feature with many reviews highlighting well-kept, spotless and modern rooms, contributing to a welcoming atmosphere. Excellent housekeeping further bolsters this positive experience, though occasional areas could benefit from more attention. Overall, the emphasis on cleanliness and comfort is a significant selling point.
The staff are widely praised for their helpfulness, friendliness and professionalism, creating a friendly and enjoyable atmosphere that significantly enhances the overall experience at the hotel. Isolated comments about less friendly interactions are minimal, indicating a generally high level of customer service.
Parking is another high point with guests appreciating the ample, easy-to-access and free on-site parking, a considerable advantage for a location so close to central London. While peak times can make finding a spot challenging, the parking facilities are largely regarded as satisfactory.
The hotel also serves as an excellent choice for families, offering spacious family rooms and a children-friendly environment, ensuring a comfortable stay for those visiting relatives in the area.
However, reviews of the beds are mixed with some guests finding them extremely comfortable while others cite the hardness of the mattresses as a downside, reflecting a need for softer sleeping surfaces.
For a three-star hotel, Toby Carvery Beckenham by Innkeeper's Collection delivers good value for money with affordable and comfortable accommodations, friendly service and a well-maintained property. While basic and unpretentious, it meets expectations for a budget-friendly stay, making it a reliable and functional choice for travelers prioritizing affordability and convenience.
Overall, Toby Carvery Beckenham by Innkeeper's Collection stands out for its strategic location, cleanliness and friendly service, making it a competent choice for diverse traveler needs.
Categories
The dining experiences, both for breakfast and dinner, are highlighted positively, particularly the traditional English breakfast and the carvery meals. Many guests find the breakfast to be excellent value and praise the quality of cooked items, though there is room for improvement in variety and consistency. Dinner is well-received for its aroma, quality and value, although some variability in food temperature and quality is noted. Despite minor drawbacks, the overall sentiment leans towards a positive dining experience, contributed by friendly and helpful service.
Rooms at Toby Carvery Beckenham are commended for being clean, spacious and comfortable with excellent housekeeping maintaining high standards daily. Guests appreciate the modern decor, quality shower facilities and comfortable beds, despite some reports of the occasional need for updates and renovations. The combination of cleanliness, comfort and space at a reasonable price makes the rooms a generally positive experience for most guests.
Cleanliness is a standout feature with many reviews highlighting well-kept, spotless and modern rooms, contributing to a welcoming atmosphere. Excellent housekeeping further bolsters this positive experience, though occasional areas could benefit from more attention. Overall, the emphasis on cleanliness and comfort is a significant selling point.
The staff are widely praised for their helpfulness, friendliness and professionalism, creating a friendly and enjoyable atmosphere that significantly enhances the overall experience at the hotel. Isolated comments about less friendly interactions are minimal, indicating a generally high level of customer service.
Parking is another high point with guests appreciating the ample, easy-to-access and free on-site parking, a considerable advantage for a location so close to central London. While peak times can make finding a spot challenging, the parking facilities are largely regarded as satisfactory.
The hotel also serves as an excellent choice for families, offering spacious family rooms and a children-friendly environment, ensuring a comfortable stay for those visiting relatives in the area.
However, reviews of the beds are mixed with some guests finding them extremely comfortable while others cite the hardness of the mattresses as a downside, reflecting a need for softer sleeping surfaces.
For a three-star hotel, Toby Carvery Beckenham by Innkeeper's Collection delivers good value for money with affordable and comfortable accommodations, friendly service and a well-maintained property. While basic and unpretentious, it meets expectations for a budget-friendly stay, making it a reliable and functional choice for travelers prioritizing affordability and convenience.
Overall, Toby Carvery Beckenham by Innkeeper's Collection stands out for its strategic location, cleanliness and friendly service, making it a competent choice for diverse traveler needs.
Hotel with Parking
This hotel provides parking facilities. It is a practical choice for travelers with vehicles.
Family Friendly Hotel
Accessible Hotel
3-Star Hotel
Guest Reviews
Toby Carvery Beckenham by Innkeeper's Collection enjoys a prime location highly praised by its visitors. Situated directly opposite Eden Park train station, the hotel offers unparalleled convenience for those traveling to central London. Public transport, including trains and buses, is right on the doorstep, making it an excellent choice for both business and leisure travelers.
Guests appreciate the ease of commuting with frequent trains taking just 25-30 minutes to reach iconic landmarks like Tower Bridge and London Bridge. The hotel is also ideal for those attending local events or visiting nearby family with mentions of its proximity to Crystal Palace, Beckenham and Bromley.
Despite being close to transportation links and main roads, the hotel provides a tranquil stay with quiet rooms that escape the hustle and bustle of the city. The area is rich in amenities, featuring supermarkets, restaurants and bars, including a convenient Toby Carvery right next door, popular for its traditional Sunday roast.
Parking is available for those driving, adding another layer of convenience. The surrounding neighborhood is described as safe and pleasant, further enhancing the appeal of this well-located accommodation. Overall, Toby Carvery Beckenham by Innkeeper's Collection is commended for its strategic location, making travel both into and around London straightforward and stress-free.
The breakfast experience at Toby Carvery Beckenham by Innkeeper's Collection presents a mixed bag of impressions, predominantly revolving around a traditional English breakfast offering. Many guests praise the breakfast for its excellent value with some describing it as amazing, fantastic and faultless. The quality of the cooked items and the carvery breakfast has been appreciated by several, noting it as a generous and tasty option.
However, the consistency seems to waver with mentions of lukewarm, overcooked or stale items on the buffet and limited variety, particularly for vegetarians and those seeking continental options. There is a notable absence of cereals, fresh fruit, yogurt and alternative breakfast staples, which has left some guests disappointed. The additional costs for drinks like tea, coffee and juice have also been flagged as a downside.
The service experience appears to be varied, as while some found the staff accommodating and efficient, others encountered grumpiness and a lack of clear protocols during breakfast. Overall, the traditional English breakfast has its admirers, but there's room for improvement, especially in terms of variety and maintaining food freshness.
At Toby Carvery Beckenham by Innkeeper's Collection, the dinner experience is generally well-received with several positive highlights. The restaurant offers a delightful aroma of roast dinners that many guests find appealing. The food quality is frequently described as good, great or even exceptional with particular praise for the carvery meals. Many guests appreciated the variety in the restaurant menu, including vegetarian options and an impressive selection of pork crackling.
Guests noted the availability of well-cooked, hot and freshly prepared food at the carvery with many enjoying their roast dinners. The pub atmosphere is considered pleasant and the food is seen as good value for money. Additionally, both dinner and breakfast are commonly praised for being delicious with friendly and helpful service enhancing the dining experience.
That being said, experiences can be variable. Some guests found the food to be just warm, typical of buffet services and a few had disappointing experiences, such as cold vegetables and undercooked sauces. Issues like limited menu options and occasional poor food quality were also mentioned. Despite these drawbacks, the overall sentiment leans towards positive, especially highlighted by the pleasant staff and reasonable pricing.
The guest reviews for the rooms at Toby Carvery Beckenham by Innkeeper's Collection highlight several positive aspects that make it an attractive stay. Many reviews commend the rooms for being clean and comfortable with housekeeping maintaining high standards of cleanliness daily. The spaciousness of the rooms is frequently mentioned, making them suitable for families and providing a sense of comfort and ease. Additionally, the rooms are well-appointed and modern with some even being described as newly redecorated, bright and airy.
Guests appreciated the comfortable, large beds, which contributed to a good night's sleep. Notably, the shower facilities were also praised for being clean and of good quality, including features like walk-in showers. The rooms generally offered good soundproofing, ensuring a quiet and peaceful stay despite any potential external noise.
However, some reviews point out a need for updates and renovations in certain areas with a few rooms described as dated or having minor issues such as damp patches, peeling paint and incomprehensible heaters. Issues with noise were noted in a few specific rooms, particularly those near the entrance or under guttering. The lack of air conditioning was a repeated concern, especially during warmer periods, making some rooms uncomfortably warm.
Despite these minor drawbacks, the combination of cleanliness, comfort and spaciousness at a reasonable price makes the rooms at Toby Carvery Beckenham by Innkeeper's Collection a generally positive experience for most guests.
The beds at Toby Carvery Beckenham by Innkeeper's Collection have garnered mixed reviews from guests. On the positive side, a significant number of visitors have praised the beds for being comfortable with adjectives like "extremely comfy," "very comfy," and "comfortable" frequently mentioned. Guests also appreciated that the beds were made daily, adding to the overall sense of hospitality.
However, a recurring theme in the reviews is the hardness of the mattresses with phrases such as "hard mattress," "bed was hard," and "incredibly hard" commonly cited. Some guests even likened the experience to sleeping on the floor or on a slab of marble. The firmness of the beds did not meet the comfort expectations for several visitors, who found it difficult to sleep well due to the stiffness.
There's also mention of variability in the bed types; some single beds were deemed small and there were instances of two single beds pushed together instead of a king bed. Pillows received mixed feedback as well with some guests finding them too flat or hard.
In summary, while many find the beds at this hotel quite comfortable, others struggle with the firmness, potentially making it a less ideal choice for those preferring a softer sleeping surface.
Toby Carvery Beckenham by Innkeeper's Collection impresses guests primarily with its emphasis on cleanliness and comfort. The majority of reviews highlight the well-kept, bright and spotless rooms that leave a positive impression. Clean linens and towels are provided daily and many guests appreciated the modern and well-ventilated rooms. The spacious accommodations and good housekeeping services add to the overall pleasant stay.
Bathrooms, specifically, are often noted as spotless and well-maintained. Several guests mention the availability of toiletries and shower gels, which enhance the convenience. Though furnishings and decor might be a touch outdated, the cleanliness sustains a welcoming atmosphere.
However, there are occasional issues with specific areas not being up to par, such as carpets needing better vacuuming or shampooing and isolated instances of mold or cobwebs. Despite these sporadic cleanliness shortfalls, the overall feedback suggests a well-managed and clean environment that makes for a comfortable stay.
Rooms are consistently described as clean, tidy and spacious, often exceeding expectations in terms of fresh, airy and quiet spaces. The friendly staff and excellent housekeeping further bolster the positive experience. The hotel offers excellent value for money and functional amenities including good parking facilities and a broad selection for breakfast.
While minor improvements could be made, the general consensus underscores a solid commitment to cleanliness, making Toby Carvery Beckenham by Innkeeper's Collection a reliable choice for those prioritizing a clean and comfortable stay.
The staff at Toby Carvery Beckenham by Innkeeper's Collection are widely praised for their helpfulness, friendliness and professionalism. Many guests noted that the staff were welcoming, polite and ready to assist with any needs. Positive mentions of the efficient service and the exceptional performance of housekeeping staff were frequent. Guests also appreciated the warm and accommodating reception and bar staff, as well as the prompt service from the kitchen team. Overall, the staff created a friendly and enjoyable atmosphere, contributing significantly to the overall experience at the hotel. There were isolated comments regarding some staff not being as friendly or helpful, but these were in the minority. The general consensus highlights a team that is dedicated to providing excellent customer service.
At Toby Carvery Beckenham by Innkeeper's Collection, guests have mixed experiences with the hotel's WiFi. On the positive side, many note that the WiFi works well in all areas with some describing it as fast, reliable and offering a high-speed connection. Additionally, the presence of USB ports and USB sockets is a useful feature for travelers.
However, other reviews highlight recurring issues, reporting that the WiFi was either down, not working or unavailable at times, specifically mentioning problems in the rooms, dining area and on the ground floor during the morning of departure. Some guests found the WiFi to be weak or described their overall internet connectivity as poor. Despite these issues, staff were mentioned as being helpful when addressing WiFi problems. The inconsistent WiFi performance suggests that while it can be satisfactory, there is room for improvement to ensure a more reliable experience for all guests.
The parking situation at Toby Carvery Beckenham by Innkeeper's Collection receives high praise from guests. Many commend the ample, easy-to-access parking with a significant number of spaces readily available. Visitors appreciate the free parking, a notable perk for a central London location and find it convenient and uncomplicated. Secure parking options are also highlighted as an added benefit.
The large car park, dedicated spaces and free onsite parking contribute to a hassle-free experience. Although the parking area can be quite busy at peak times, such as on Saturdays due to restaurant visitors, most guests still find the overall parking situation satisfactory. The availability of free parking is repeatedly lauded, making it a significant advantage for guests staying at the hotel.
While a few reviews mention difficulty in finding a space during busy periods and minor issues with car park signing, the positive feedback overwhelmingly points to good parking facilities that enhance the overall experience at this location.
The Toby Carvery Beckenham by Innkeeper's Collection stands out for its family-friendly atmosphere, making it an ideal choice for those visiting relatives in the area. The location is praised for being very close to family with many guests appreciating the ease of visiting loved ones thanks to its convenient proximity. The hotel itself is noted for its spacious family rooms, accommodating both children and adults comfortably. There are mentions of a children-friendly environment, ensuring a pleasant stay for families with young kids. Despite a minor inconvenience regarding stair access, the overall sentiment highlights the hotel's commitment to providing a comfortable and family-oriented experience. Guests particularly enjoyed the family rooms and found the hotel to be a suitable base for family visits.
Toby Carvery Beckenham by Innkeeper's Collection offers a reasonable value for a three-star hotel with affordable and comfortable rooms. Guests noted that the hotel provides good value for money and standard three-star amenities. The general service level met expectations with helpful and friendly staff contributing to a welcoming atmosphere. Visitors appreciated the affordability and found the hotel to be well-maintained and tidy. While the facilities are basic and nothing fancy, the overall experience is satisfactory, making it a good option for a budget-friendly stay.
Toby Carvery Beckenham by Innkeeper's Collection offers a generally positive experience for guests with disabilities. The location is noted for its easy access to public transport, including nearby train and bus routes, making it convenient for traveling to London and exploring the city. The property features fully accessible rooms equipped with necessary amenities such as emergency cords and handrails.
Guests find the parking facilities highly accessible with convenient entry and exit by car, including designated disabled parking spaces close to the hotel. The nearby train station and various food options add to the convenience of the location. On-site amenities like the pub downstairs and the overall family-friendly environment further enhance the stay.
Customer service receives high praise for being excellent and responsive to the needs of guests with disabilities. While not all areas of the hotel are fully accessible and some room amenities could be updated, the large accessible rooms and helpful features make this property a suitable choice for guests requiring disability access. Minor issues like the height of the shower head and limited app access on the TV do not significantly detract from the overall accessible experience.
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Location
Guests appreciate the ease of commuting with frequent trains taking just 25-30 minutes to reach iconic landmarks like Tower Bridge and London Bridge. The hotel is also ideal for those attending local events or visiting nearby family with mentions of its proximity to Crystal Palace, Beckenham and Bromley.
Despite being close to transportation links and main roads, the hotel provides a tranquil stay with quiet rooms that escape the hustle and bustle of the city. The area is rich in amenities, featuring supermarkets, restaurants and bars, including a convenient Toby Carvery right next door, popular for its traditional Sunday roast.
Parking is available for those driving, adding another layer of convenience. The surrounding neighborhood is described as safe and pleasant, further enhancing the appeal of this well-located accommodation. Overall, Toby Carvery Beckenham by Innkeeper's Collection is commended for its strategic location, making travel both into and around London straightforward and stress-free.
Breakfast
However, the consistency seems to waver with mentions of lukewarm, overcooked or stale items on the buffet and limited variety, particularly for vegetarians and those seeking continental options. There is a notable absence of cereals, fresh fruit, yogurt and alternative breakfast staples, which has left some guests disappointed. The additional costs for drinks like tea, coffee and juice have also been flagged as a downside.
The service experience appears to be varied, as while some found the staff accommodating and efficient, others encountered grumpiness and a lack of clear protocols during breakfast. Overall, the traditional English breakfast has its admirers, but there's room for improvement, especially in terms of variety and maintaining food freshness.
Dinner
Guests noted the availability of well-cooked, hot and freshly prepared food at the carvery with many enjoying their roast dinners. The pub atmosphere is considered pleasant and the food is seen as good value for money. Additionally, both dinner and breakfast are commonly praised for being delicious with friendly and helpful service enhancing the dining experience.
That being said, experiences can be variable. Some guests found the food to be just warm, typical of buffet services and a few had disappointing experiences, such as cold vegetables and undercooked sauces. Issues like limited menu options and occasional poor food quality were also mentioned. Despite these drawbacks, the overall sentiment leans towards positive, especially highlighted by the pleasant staff and reasonable pricing.
Rooms
Guests appreciated the comfortable, large beds, which contributed to a good night's sleep. Notably, the shower facilities were also praised for being clean and of good quality, including features like walk-in showers. The rooms generally offered good soundproofing, ensuring a quiet and peaceful stay despite any potential external noise.
However, some reviews point out a need for updates and renovations in certain areas with a few rooms described as dated or having minor issues such as damp patches, peeling paint and incomprehensible heaters. Issues with noise were noted in a few specific rooms, particularly those near the entrance or under guttering. The lack of air conditioning was a repeated concern, especially during warmer periods, making some rooms uncomfortably warm.
Despite these minor drawbacks, the combination of cleanliness, comfort and spaciousness at a reasonable price makes the rooms at Toby Carvery Beckenham by Innkeeper's Collection a generally positive experience for most guests.
Beds
However, a recurring theme in the reviews is the hardness of the mattresses with phrases such as "hard mattress," "bed was hard," and "incredibly hard" commonly cited. Some guests even likened the experience to sleeping on the floor or on a slab of marble. The firmness of the beds did not meet the comfort expectations for several visitors, who found it difficult to sleep well due to the stiffness.
There's also mention of variability in the bed types; some single beds were deemed small and there were instances of two single beds pushed together instead of a king bed. Pillows received mixed feedback as well with some guests finding them too flat or hard.
In summary, while many find the beds at this hotel quite comfortable, others struggle with the firmness, potentially making it a less ideal choice for those preferring a softer sleeping surface.
Cleanliness
Bathrooms, specifically, are often noted as spotless and well-maintained. Several guests mention the availability of toiletries and shower gels, which enhance the convenience. Though furnishings and decor might be a touch outdated, the cleanliness sustains a welcoming atmosphere.
However, there are occasional issues with specific areas not being up to par, such as carpets needing better vacuuming or shampooing and isolated instances of mold or cobwebs. Despite these sporadic cleanliness shortfalls, the overall feedback suggests a well-managed and clean environment that makes for a comfortable stay.
Rooms are consistently described as clean, tidy and spacious, often exceeding expectations in terms of fresh, airy and quiet spaces. The friendly staff and excellent housekeeping further bolster the positive experience. The hotel offers excellent value for money and functional amenities including good parking facilities and a broad selection for breakfast.
While minor improvements could be made, the general consensus underscores a solid commitment to cleanliness, making Toby Carvery Beckenham by Innkeeper's Collection a reliable choice for those prioritizing a clean and comfortable stay.
Staff
Wi-Fi
However, other reviews highlight recurring issues, reporting that the WiFi was either down, not working or unavailable at times, specifically mentioning problems in the rooms, dining area and on the ground floor during the morning of departure. Some guests found the WiFi to be weak or described their overall internet connectivity as poor. Despite these issues, staff were mentioned as being helpful when addressing WiFi problems. The inconsistent WiFi performance suggests that while it can be satisfactory, there is room for improvement to ensure a more reliable experience for all guests.
Parking
The large car park, dedicated spaces and free onsite parking contribute to a hassle-free experience. Although the parking area can be quite busy at peak times, such as on Saturdays due to restaurant visitors, most guests still find the overall parking situation satisfactory. The availability of free parking is repeatedly lauded, making it a significant advantage for guests staying at the hotel.
While a few reviews mention difficulty in finding a space during busy periods and minor issues with car park signing, the positive feedback overwhelmingly points to good parking facilities that enhance the overall experience at this location.
Family
3 Star
Accessible
Guests find the parking facilities highly accessible with convenient entry and exit by car, including designated disabled parking spaces close to the hotel. The nearby train station and various food options add to the convenience of the location. On-site amenities like the pub downstairs and the overall family-friendly environment further enhance the stay.
Customer service receives high praise for being excellent and responsive to the needs of guests with disabilities. While not all areas of the hotel are fully accessible and some room amenities could be updated, the large accessible rooms and helpful features make this property a suitable choice for guests requiring disability access. Minor issues like the height of the shower head and limited app access on the TV do not significantly detract from the overall accessible experience.
No, Toby Carvery Beckenham by Innkeeper's Collection doesn't have any pool.
No, a spa isn't available at Toby Carvery Beckenham by Innkeeper's Collection.
No, Toby Carvery Beckenham by Innkeeper's Collection doesn't allow dogs.
Yes, parking facilities are available at Toby Carvery Beckenham by Innkeeper's Collection.
No, Toby Carvery Beckenham by Innkeeper's Collection doesn't have a gym.
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