Red Roof PLUS Brooklyn - Flatbush Ave
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Summary of reviewsRed Roof PLUS Brooklyn - Flatbush Ave offers an accessible and affordable option in the vibrant heart of Brooklyn, making it a convenient base for tourists and event-goers alike. Guests appreciate its proximity to attractions like the Barclays Center and Kings Theatre and its easy access to public transport. The neighborhood's lively, diverse atmosphere with a Caribbean vibe appeals to many, although perceptions of safety vary.
The hotel provides a basic breakfast consisting of snack-sized items, which offers convenience but may not meet all guests' expectations for a substantial morning meal. Rooms are generally praised for their spaciousness, comfort, and design, particularly the cozy beds that contribute to a restful stay. However, issues with housekeeping, including cleanliness and odors, especially related to smoke, have been noted as significant downsides.
Interactions with hotel staff are mixed. Some guests describe friendly, helpful service from specific staff members, while others report experiences with rudeness and slow response times. Concerns about customer service consistency and security practices during check-in have been raised.
Overall, while the hotel has strengths in location and room comfort, improvements in cleanliness, breakfast offerings, and customer service could greatly enhance the guest experience.
The hotel provides a basic breakfast consisting of snack-sized items, which offers convenience but may not meet all guests' expectations for a substantial morning meal. Rooms are generally praised for their spaciousness, comfort, and design, particularly the cozy beds that contribute to a restful stay. However, issues with housekeeping, including cleanliness and odors, especially related to smoke, have been noted as significant downsides.
Interactions with hotel staff are mixed. Some guests describe friendly, helpful service from specific staff members, while others report experiences with rudeness and slow response times. Concerns about customer service consistency and security practices during check-in have been raised.
Overall, while the hotel has strengths in location and room comfort, improvements in cleanliness, breakfast offerings, and customer service could greatly enhance the guest experience.
3-Star Hotel
Provides essential amenities. It is suitable for budget-conscious travelers.
Guest Reviews
Located in the heart of Brooklyn, the Red Roof PLUS Brooklyn - Flatbush Ave offers a convenient base for exploring the vibrant surrounding area. Guests have highlighted the hotel's proximity to notable venues, such as the Barclays Center and Kings Theatre, making it an ideal choice for those attending events. The nearby public transportation options provide easy access to various parts of the city, while local stores and amenities contribute to the convenience of the location. Many reviewers appreciated the area's lively and diverse atmosphere, describing an interesting neighborhood with a distinctly Caribbean vibe. Despite some diverse perceptions of the neighborhood's safety, the majority of guests found it to be safe and appreciated the accommodation for its affordability and accessible location.
The breakfast experience at Red Roof PLUS Brooklyn - Flatbush Ave is notably simple and straightforward, with guests receiving a brown paper bag filled with a variety of snack-sized items. While some have appreciated the thoughtful inclusion of snacks such as muffins, chips, and juice, others have felt that the offerings resemble more a school lunch than a traditional hotel breakfast. Convenience plays a part, as guests collect their breakfast bags and coffee capsules each morning. However, the lack of variety and the setting—a designated space in the basement—are aspects that have disappointed some visitors, who expected a more robust breakfast option. Overall, the breakfast provides basic nourishment and convenience, but does not meet the expectations of all guests, seeking more substantial meal options in their stay.
Red Roof PLUS Brooklyn - Flatbush Ave offers a mixed experience when it comes to the room conditions. The cleanliness and comfort of the rooms stand out in a positive light, with several guests appreciating the spaciousness and brightness of the chambers. The beds are consistently described as comfortable, contributing to a restful stay, although some guests found the pillows lacking in quality. The bathrooms, despite occasional cleanliness issues, have been praised for their design, enhancing the overall guest experience.
Challenges arise with the state of housekeeping, as some rooms were reported to have cleanliness issues, including dirty carpets and stained sheets. Smoking-related smells such as cigarettes and marijuana were reported, which may detract from the experience, especially for guests who specifically booked non-smoking rooms. Despite these setbacks, housekeeping staff are acknowledged for their efforts in trying to address concerns, displaying a commitment to improving guest satisfaction. Noise disturbances were noted, affecting tranquility during some stays.
Overall, Red Roof PLUS Brooklyn provides well-sized and comfortable rooms that meet guests' needs when it comes to space and comfort. However, improvements in cleanliness and reducing odors could significantly enhance the guest experience.
The beds at Red Roof PLUS Brooklyn - Flatbush Ave generally receive positive feedback from guests, with many highlighting their comfort. Reviews frequently describe the beds as comfortable, not saggy, and even extremely comfortable. While the bedding is often appreciated for its comfort, a few guests mentioned issues such as small and lumpy pillows, and one noted an uncomfortable experience. Despite these outliers, the overall impression of the beds is favorable, contributing to a pleasant stay.
The cleanliness of Red Roof PLUS Brooklyn - Flatbush Ave has been a major concern for guests. Reports indicate that rooms, hallways, and public areas often have unpleasant odors, particularly of smoke and marijuana. Many guests have commented on the overall lack of cleanliness, noting dirty walls, floors, and doors. Issues such as stained mattresses, dingy towels, and instances of insects and pests further diminish the experience. Moreover, inconsistent housekeeping practices have led some guests to find personal items disturbed. Despite isolated mentions of clean rooms, the general impression is that the hotel's cleanliness standards need significant improvement.
At Red Roof PLUS Brooklyn on Flatbush Avenue, guest interactions with the hotel staff present a mix of experiences. While some guests found certain staff members to be very friendly and easygoing, others highlighted specific instances of helpfulness, particularly from the overnight front desk personnel and individual staff members. There are mentions of pleasant interactions with a gentleman at the desk and a helpful woman at the front desk, suggesting pockets of excellent service. However, these positive encounters are overshadowed by numerous reports of less favorable experiences. Complaints range from rude and unhelpful behavior to long response times to requests. Some guests noted an indifference to their needs and expressed concern about issues such as potential ID theft due to inadequate handling of personal information during check-in. There are also mentions of poor customer service and discomfort with staff interactions, creating a challenging start for some guests. Overall, while there are friendly and helpful individuals, there is room for improvement in consistency and overall customer service at the hotel.
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Location
Breakfast
Rooms
Challenges arise with the state of housekeeping, as some rooms were reported to have cleanliness issues, including dirty carpets and stained sheets. Smoking-related smells such as cigarettes and marijuana were reported, which may detract from the experience, especially for guests who specifically booked non-smoking rooms. Despite these setbacks, housekeeping staff are acknowledged for their efforts in trying to address concerns, displaying a commitment to improving guest satisfaction. Noise disturbances were noted, affecting tranquility during some stays.
Overall, Red Roof PLUS Brooklyn provides well-sized and comfortable rooms that meet guests' needs when it comes to space and comfort. However, improvements in cleanliness and reducing odors could significantly enhance the guest experience.
Beds
Cleanliness
Staff
No, Red Roof PLUS Brooklyn - Flatbush Ave doesn't have any pool.
No, a spa isn't available at Red Roof PLUS Brooklyn - Flatbush Ave.
No, Red Roof PLUS Brooklyn - Flatbush Ave doesn't allow dogs.
No, parking facilities aren't available at Red Roof PLUS Brooklyn - Flatbush Ave.
No, Red Roof PLUS Brooklyn - Flatbush Ave doesn't have a gym.
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