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Summary of reviewsLa Ermita is cherished for its serene location nestled among evergreen oaks in a tranquil residential area near Madrid, making it an ideal retreat for those seeking to disconnect from urban life. Its proximity to the universities and key locations is advantageous for visitors and the seclusion, although away from Brunete, provides a peaceful, family-friendly environment. Guests enjoy the easy access and absence of traffic jams, enhancing the overall convenience of the location.
The breakfast experience at La Ermita is highly valued for its combination of affordability and quality, featuring delicious bread and excellent pastries. Guests enjoy having breakfast on the outdoor terrace by a tranquil fountain, although some mention the lack of a coffee maker and toaster and a few find the breakfast a tad frugal.
Dinner at La Ermita’s restaurant garners high praise, particularly for the grilled vegetables and cuttlefish. The dishes are described as delicious and of good value, supported by a professional and kind service. The menu may not be very varied but is consistently delicious, contributing positively to the overall dining experience.
The rooms and apartments are largely appreciated for their spaciousness and cleanliness. Guests frequently highlight the large, comfortable beds and well-equipped kitchens. The aesthetic aspect and comfort are noted, although some mention minor drawbacks like maintenance issues and the absence of certain amenities like elevators from the garage. Despite these, the majority of guests find the rooms delightful and well-maintained.
La Ermita excels in cleanliness with guests consistently noting the hotel's high standards. The housekeeping staff receives praise for their efforts in maintaining the clean and pleasant environment. Although a few instances of maintenance issues are noted, the overall cleanliness remains a strong positive aspect.
The exceptional staff at La Ermita is a standout feature, characterized by their friendliness, attentiveness and professionalism. Specific mentions of team members highlight the warm and welcoming service, which significantly contributes to the memorable and pleasant stay for guests.
The hotel provides reliable and efficient WiFi, valuable for guests along with the spacious rooms. Parking facilities are excellent with ample and convenient options available, including a secure garage for a nominal fee.
La Ermita is highly recommended for family trips due to its quiet, comfortable and family-friendly environment. The location next to a playground and the provision of family-specific amenities make it an ideal choice for families.
The beds receive mixed reviews with many guests finding them large and comfortable, while others note issues with old, hard or uncomfortable mattresses.
Overall, La Ermita is a tranquil retreat offering excellent value for money, clean and spacious accommodations, delicious dining experiences and exceptional staff service, making it a delightful place to stay just outside Madrid. Show more
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Categories
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Parking
Room Types
Double RoomThis modern room with air conditioning and heating is located on the ground floor, featuring views of the gardens. Decorated in warm tones, it has free Wi-Fi, a 32-inch flat-screen TV and a private bathroom with hairdryer and hydromassage shower.
One-Bedroom Apartment double bed with balconyThe air-conditioned apartment features 1 bedroom and 1 bathroom with a shower and a hairdryer. Guests can make meals in the kitchen that is equipped with a stovetop, a refrigerator, a dishwasher and kitchenware. Featuring a terrace with garden views, this apartment also provides soundproof walls and a flat-screen TV. The unit offers 2 beds.
One-Bedroom Apartment single beds with BalconyThe air-conditioned apartment features 1 bedroom and 1 bathroom with a shower and a hairdryer. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. Featuring a terrace with garden views, this apartment also provides soundproof walls and a flat-screen TV. The unit offers 3 beds.
Two-Bedroom Apartment - PenthouseThis air-conditioned apartment is distributed over 2 floors. The top floor has sloping ceilings, 1 bedrooms, 1 bathroom and a living room. The lower floor has 1 bedroom, 1 bathroom, a fully equipped kitchenette and a terrace.
Deluxe Suite with Spa BathThis suite offers a hot tub. This spacious suite comprises 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and free toiletries. Meals can be prepared in the kitchen, which comes with a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned suite provides a flat-screen TV, soundproof walls, a seating area, a wardrobe as well as garden views. The unit offers 3 beds.
Guest Reviews
8.3
Very Good
Location
La Ermita is nestled in a beautiful residential area surrounded by nature, offering a serene and tranquil environment for guests. The hotel is located in an ideal setting among evergreen oaks on the outskirts of Madrid, providing a cozy and almost rural atmosphere while still being accessible to nearby commerce by car. Its proximity to the universities and key locations is a notable advantage, making it convenient for those visiting these areas by car.
Guests appreciate the peacefulness of the location, enjoying quiet garden surroundings and the appealing environment that allows for walks and a chance to disconnect from the urban hustle. Despite being somewhat secluded and far from Brunete, the tranquility and family-friendly atmosphere are consistently highlighted.
The location, while a bit hidden, is praised for its easy access and lack of traffic jams, making trips to towns outside of Madrid and nature reserves in the north straightforward. The hotel offers peace and spaciousness with its clean and comfortable facilities and it’s only a 30-minute drive to the center of Madrid.
Perfect for those seeking a quiet retreat, La Ermita stands out for its tranquility and the beauty of its surroundings. The convenient location, close to Villanueva de la Cañada and UAX, adds to its allure for frequent travelers to these areas. Overall, La Ermita provides an unbeatable location to unwind and enjoy a peaceful stay just outside Madrid.
Breakfast
La Ermita offers a satisfying breakfast experience that combines affordability and quality, making it an appealing choice for guests. The breakfast provided in the cafeteria is noted for its delicious bread and excellent pastries and it is priced economically, providing good value for money. Diners can enjoy their meal on the outdoor terrace near a tranquil fountain, enhancing the overall dining experience with a serene atmosphere surrounded by vegetation.
Guests appreciate the ease and convenience of having breakfast next to the reception area with some reviews highlighting the very good quality of the meal. Despite being described as light by some, the breakfast is generally well-received for its taste and quantity. However, a few reviews mentioned the lack of facilities such as a coffee maker and toaster and some guests found the breakfast to be too frugal and served late.
Overall, La Ermita’s breakfast receives positive feedback for its affordability, pleasant setting and good value for money, contributing to a pleasurable start to the day for visitors.
Dinner
La Ermita's restaurant receives high praise from guests for its dinner offerings with many highlighting dishes such as grilled vegetables and grilled cuttlefish as particularly delicious. Guests frequently mention the good value for money with quality products and professional, kind service being consistent themes. Diners have enjoyed a variety of meals, from a fabulous hamburger to other offerings from the menu, which, although not very varied, is described as very delicious. The café serves breakfast, lunch and drinks and the food quality remains high whether dining on the terrace or inside. Overall, the dinner experience at La Ermita's restaurant is well-regarded and contributes positively to the stay.
Rooms
La Ermita offers a delightful accommodation experience with rooms and apartments that are predominantly praised for their spaciousness and cleanliness. Many guests highlight the ample size of the rooms, describing them as super spacious, very spacious and perfectly distributed. The hotel's apartments also receive positive feedback for their generous space, including large terraces and multiple bedrooms, making them ideal for groups or families.
The comfort of the rooms is frequently mentioned with guests appreciating the comfortable, large beds and well-equipped kitchens featuring essentials like microwaves, dishwashers and cooking utensils. Air conditioning and balconies add to the overall comfort, offering a pleasant retreat after a day of exploring.
Aesthetic aspects of the rooms are also appreciated with several guests noting the spectacular, fantastic decorations. Cleanliness standards are consistently high with comments emphasizing the well-maintained and comfortable environments that include comfy beds and pillows.
However, some areas for improvement are noted. Some rooms and bathrooms need updates and maintenance issues such as non-working burners in the kitchen or poorly maintained bathrooms are mentioned. Specific complaints about lack of storage in bathrooms, no elevator access from the garage and heating inconsistencies are also pointed out.
Despite these minor drawbacks, the general sentiment remains positive with guests enjoying the beautiful rooms, the practical mini kitchens, the spacious balconies with amazing sunsets and the overall tranquility and location of La Ermita.
Beds
Guests have had mixed experiences with the beds at La Ermita. On the positive side, many have highlighted the size and comfort of the beds with some describing them as enormous, very comfortable and equipped with quality bedding. Several visitors noted an excellent level of comfort, where beds provided restful nights without disturbances from partners moving.
However, some guests expressed concerns over the conditions of the beds. Issues such as old, hard and sunken mattresses were mentioned frequently. Complaints about beds being too hard or uncomfortable also surfaced, along with mentions of springs poking through the mattresses, leading to discomfort and even back pain. There are varied opinions on the pillows as well with some being too thin or generally unsatisfactory.
Overall, while a good number of guests appreciated the comfort of the beds at La Ermita, there were notable instances where bed quality and comfort fell short, pointing to a potential inconsistency in the guests' sleeping experience.
Cleanliness
La Ermita excels in creating a clean and welcoming environment for its guests. The majority of the feedback highlights the hotel's outstanding cleanliness with many guests noting that both the rooms and the entire hotel are very clean and pleasant. The cleaning service has been described as satisfactory and even exceptional by several visitors. The bathroom and other facilities are frequently mentioned for their high standards of cleanliness, ensuring that guests feel comfortable during their stay.
The pleasant scent in the rooms adds to the overall positive experience. Additionally, the beds contribute to a nice sense of comfort, adding to the enjoyable ambiance of the hotel. The hotel's excellent cleanliness stands out with guests appreciating the efforts of the housekeeping staff and the clean, comfortable accommodations provided.
However, some isolated incidents detract from this reputation. A few guests reported issues such as dirty floors, unpleasant smells from towels and incomplete blackout blinds, which allowed light to enter at dawn. There were also minor complaints about the condition of the showers with some guests noting drainage problems and leftover hairs. Despite these occasional setbacks, the general consensus underscores that La Ermita ensures a clean and tranquil stay, making it a favorable choice for many travelers.
Staff
La Ermita stands out primarily for its exceptional staff, characterized by their attentiveness, friendliness and professionalism. Guests frequently mention the warm and cheerful demeanor of everyone, from the receptionists to the cleaning staff. The overall service is described as excellent with personnel consistently going out of their way to ensure a pleasant stay. The staff's welcoming nature is highlighted, offering a perfect blend of efficiency and kindness.
Specific mentions of team members like Miguel and Cristina underscore the personalized hospitality that makes guests feel truly valued. The establishment is praised for both its cleanliness and the meticulous maintenance of the property. The overall atmosphere is one of warmth and cordiality with the staff's commitment to respectful and supportive interactions being a recurring theme.
Any slight criticisms, such as the occasional serious demeanor or a more polite rather than warm service, are largely overshadowed by the predominantly positive experience conveyed by most reviewers. La Ermita's reputation is bolstered by its friendly, helpful and professional staff, making it a memorable and pleasant place to stay.
Wi-Fi
La Ermita offers a reliable and efficient WiFi experience for guests with many highlighting its good performance and perfect functionality. Visitors noted the WiFi works well and is a valuable feature alongside the spacious rooms. However, some challenges were faced regarding communication, particularly due to weak English skills among some staff members. This sometimes resulted in difficulties despite the use of Google Translate in Spanish.
Parking
La Ermita Hotel boasts excellent parking facilities, consistently praised by guests for their convenience and accessibility. Free parking is available around the hotel and in a large lot, making it easy for travelers to park their vehicles. Additionally, there is ample parking on the street, ensuring there's always a spot available. For those seeking a more secure option, a closed garage is available for a fee of 5€, though it requires calling reception to access.
Most guests found parking to be very easy and straightforward with plenty of spaces and comfortable access. While some feel the garage could use some improvements, the overall parking experience at La Ermita is highly positive and hassle-free.
Family
La Ermita is praised as a quiet and comfortable hotel ideal for family visits. Reviewers highlight its strategic location next to a playground, making it convenient for entertaining children. The hotel offers family rooms and facilities that cater specifically to families, ensuring a pleasant stay for both adults and children. Parents appreciate the family-oriented environment and the tranquility, which allows for enjoyable family moments. One mentioned highlight is the excitement of children having their own room equipped with a TV. Overall, La Ermita is recommended for quality family trips.
No, La Ermita doesn't have any pool.
No, a spa isn't available at La Ermita.
No, La Ermita doesn't allow dogs.
Yes, parking facilities are available at La Ermita.