Mercure Hotel Brussels Centre Midi
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Summary of reviewsMercure Hotel Brussels Centre Midi offers a mixed yet overall favorable experience for its guests.
The location stands out for its logistical convenience, situated near the Brussels Midi train station, making it ideal for travelers using Eurostar and those wanting easy access to the city’s public transportation. The hotel is within a feasible walking distance to major attractions like the historic Grand Place. However, the surrounding area is somewhat run-down with ongoing construction creating noise and navigation issues. Despite this, the central position and good connectivity offer guests a strategic base for exploring Brussels.
The breakfast experience at the hotel is highly praised for its extensive variety, quality and taste. Guests appreciate the wide selection, including gluten-free options and freshly squeezed orange juice. While the breakfast is considered excellent, the high cost remains a contention point, leading some guests to opt for nearby cafes instead. Nonetheless, most guests consider breakfast a highlight of their stay.
Dinner options are limited to a cozy bar that serves mainly pizzas and drinks, as there is no traditional restaurant for evening meals. Although the bar staff provide excellent service and go above and beyond on occasions, the frozen pizzas and limited food menu have received mixed reviews.
The rooms are widely praised for their spaciousness, modern decor and cleanliness. Guests appreciate the large, comfortable rooms and well-maintained bathrooms, adding to the relaxing stay. Despite occasional noise or minor issues, the rooms generally provide a quiet and comfortable environment.
Cleanliness across the hotel is highly commended with rooms and common areas meticulously maintained. The spa and wellness facilities are also kept in pristine condition, contributing to a relaxing atmosphere. Though there are rare minor cleanliness oversights, the overall feedback is very positive.
Exceptional staff service is a standout feature at Mercure Hotel Brussels Centre Midi. Described as friendly, helpful and professional, the staff contribute significantly to a pleasant stay. Their ability to converse in multiple languages and their responsiveness to guests’ needs enhance the overall experience, despite a few isolated instances of less helpful behavior.
However, WiFi connectivity is a weak point with many guests reporting unstable and slow internet, particularly in the evenings. Some found better connectivity only in certain areas, suggesting room for improvement in the hotel's internet service.
The spa facilities receive commendations for cleanliness and a calming atmosphere, featuring amenities like a sauna, steam room and a large Jacuzzi. Despite occasional issues with functionality and limited hours, many guests find the spa a valued aspect of their stay.
The gym, though compact, is appreciated for being clean and well-equipped, catering to fitness needs with modern equipment. Some guests were disappointed by closures due to COVID-19, but generally, the gym meets expectations for maintaining fitness during their stay.
Parking is a challenging aspect of the hotel experience. The limited, expensive parking spaces and accessibility issues, exacerbated by ongoing construction, pose difficulties. The narrow entrance and tight spots further complicate parking, particularly for larger vehicles.
In summary, Mercure Hotel Brussels Centre Midi offers a convenient and comfortable stay with excellent staff services, clean and spacious rooms and quality breakfast. Guests should be prepared for mixed experiences regarding location surroundings, WiFi connectivity, limited dining options and parking challenges.
Categories
The location stands out for its logistical convenience, situated near the Brussels Midi train station, making it ideal for travelers using Eurostar and those wanting easy access to the city’s public transportation. The hotel is within a feasible walking distance to major attractions like the historic Grand Place. However, the surrounding area is somewhat run-down with ongoing construction creating noise and navigation issues. Despite this, the central position and good connectivity offer guests a strategic base for exploring Brussels.
The breakfast experience at the hotel is highly praised for its extensive variety, quality and taste. Guests appreciate the wide selection, including gluten-free options and freshly squeezed orange juice. While the breakfast is considered excellent, the high cost remains a contention point, leading some guests to opt for nearby cafes instead. Nonetheless, most guests consider breakfast a highlight of their stay.
Dinner options are limited to a cozy bar that serves mainly pizzas and drinks, as there is no traditional restaurant for evening meals. Although the bar staff provide excellent service and go above and beyond on occasions, the frozen pizzas and limited food menu have received mixed reviews.
The rooms are widely praised for their spaciousness, modern decor and cleanliness. Guests appreciate the large, comfortable rooms and well-maintained bathrooms, adding to the relaxing stay. Despite occasional noise or minor issues, the rooms generally provide a quiet and comfortable environment.
Cleanliness across the hotel is highly commended with rooms and common areas meticulously maintained. The spa and wellness facilities are also kept in pristine condition, contributing to a relaxing atmosphere. Though there are rare minor cleanliness oversights, the overall feedback is very positive.
Exceptional staff service is a standout feature at Mercure Hotel Brussels Centre Midi. Described as friendly, helpful and professional, the staff contribute significantly to a pleasant stay. Their ability to converse in multiple languages and their responsiveness to guests’ needs enhance the overall experience, despite a few isolated instances of less helpful behavior.
However, WiFi connectivity is a weak point with many guests reporting unstable and slow internet, particularly in the evenings. Some found better connectivity only in certain areas, suggesting room for improvement in the hotel's internet service.
The spa facilities receive commendations for cleanliness and a calming atmosphere, featuring amenities like a sauna, steam room and a large Jacuzzi. Despite occasional issues with functionality and limited hours, many guests find the spa a valued aspect of their stay.
The gym, though compact, is appreciated for being clean and well-equipped, catering to fitness needs with modern equipment. Some guests were disappointed by closures due to COVID-19, but generally, the gym meets expectations for maintaining fitness during their stay.
Parking is a challenging aspect of the hotel experience. The limited, expensive parking spaces and accessibility issues, exacerbated by ongoing construction, pose difficulties. The narrow entrance and tight spots further complicate parking, particularly for larger vehicles.
In summary, Mercure Hotel Brussels Centre Midi offers a convenient and comfortable stay with excellent staff services, clean and spacious rooms and quality breakfast. Guests should be prepared for mixed experiences regarding location surroundings, WiFi connectivity, limited dining options and parking challenges.
Hotel with Spa
This hotel is known for its exceptional spa facilities and offers great breakfast options. It provides a comfortable stay with a focus on wellness amenities.
Hotel with Parking
This hotel offers private indoor parking facilities that are accessible 24/7. It includes an electric car charging station and self-parking options.
EV charging stations
Accessible Hotel
This hotel is listed as being wheelchair accessible, ensuring that guests using wheelchairs can navigate the property.
Hotel where Extra Health & Safety Measures Have Been Taken
As part of the Accor group, this hotel adheres to the ALLSAFE standards. It likely has enhanced cleaning protocols, readily available hand sanitizers, and staff trained in hygiene and prevention measures.Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival?
No
No
Do you perform temperature checks upon guests' arrivals?
No
Show more...No
Hotel with EV Charging Stations
Hotel for Honeymoon
Dog Friendly Hotel
Romantic Hotel
Business Hotel
Hotel with Gym
4-Star Hotel
About Mercure Hotel Brussels Centre Midi
License: 0479384787
Guest Reviews
Location
However, the surrounding area leaves much to be desired. Many reviews indicate that the immediate neighborhood feels run-down with extensive construction projects causing noise and difficulty in navigating the area. The presence of road works and general shabby conditions around the hotel somewhat detract from its otherwise favorable placement.
Despite these drawbacks, the hotel's central position offers good connectivity through nearby metro and bus stations, beneficial for exploring different parts of Brussels. Though the environment may not feel particularly safe or clean, some guests appreciate the convenience and accessibility provided by the location.
In summary, while the Mercure Hotel Brussels Centre Midi excels in logistical convenience and proximity to key transport hubs and city attractions, potential visitors should be prepared for less than ideal surroundings and construction-related inconveniences.
Breakfast
However, the cost of the breakfast, priced at around 22-24 euros per person, is a point of contention with many guests feeling it is excessively high and not always justified despite the quality and variety offered. Some guests noted the availability of good cafes nearby as alternative breakfast options for those who prefer not to spend the extra amount at the hotel.
Despite the high price, the overall feedback on the breakfast is predominantly positive with many guests considering it a highlight of their stay and appreciating the plentiful and delicious offerings. The wide selection, fresh ingredients and delicious flavors make it a memorable experience for most visitors, despite its premium cost.
Dinner
Rooms
Cleanliness was another commonly mentioned positive attribute with numerous reviews highlighting the spotless condition of both the rooms and the bathrooms. The comfortable beds and quality toiletries added an extra layer of comfort to the guests' stay. The rooms were well-appointed and included amenities such as tea, coffee and water, which exceeded expectations for a hotel of this caliber.
The decor was described as modern and appealing, contributing to a cozy and welcoming atmosphere. Despite minor issues like occasional noise or the absence of certain amenities, guests generally found the rooms to be quiet, even with the hotel situated on a busy street. Overall, the spacious, clean and well-furnished rooms at Mercure Hotel Brussels Centre Midi provided a comfortable and pleasant stay for its guests.
Beds
However, some guests experienced inconsistency with the level of firmness with several describing the mattresses as being too hard or, in certain cases, extremely hard. These comments were accompanied by mentions of firm pillows, which not everyone found comfortable. Instances of discomfort were sometimes attributed to subjective preferences, indicating a diverse range of individual comfort needs.
In summary, while the comfort and cleanliness of the bedding at Mercure Hotel Brussels Centre Midi receive ample praise, the firmness of the mattresses and pillows may not cater to everyone's taste. The hotel's bedding generally receives high marks for comfort with spacious and clean beds enhancing the sleeping experience for many guests.
Cleanliness
Many reviews highlight the meticulous cleaning service, ensuring that rooms are cleaned regularly and common areas are maintained impeccably. The hotel extends its stringent cleaning standards to its wellness and spa areas, which have been praised for their pristine condition. Guests find the hotel environment inviting and relaxing with a clean and tidy ambiance throughout the property.
Although there are occasional mentions of minor cleanliness issues, such as dusty spots or stained carpets, these instances are relatively rare and do not overshadow the overwhelmingly positive feedback. The diligent and polite staff also contribute significantly to maintaining the hotel's high cleanliness standards, making Mercure Hotel Brussels Centre Midi a reliably clean haven for travelers.
Staff
The staff's professionalism stands out with many reviewers emphasizing their efficiency during check-in and check-out processes. The multilingual staff adds to the convenience with several remarks about their ability to converse in multiple languages, including Spanish. Guests also appreciate the courteous and polite demeanor of the employees, which extends to all departments, from housekeeping to the reception and the bar.
A recurring theme among the reviews is the attentiveness and responsiveness of the team. Visitors feel well taken care of, mentioning that any issues or queries were promptly addressed. The staff is described as being exceptionally kind and supportive, going out of their way to assist guests. Many reviews highlight the positive interactions with reception staff, who are noted for their quick, efficient and friendly service.
Despite the overwhelmingly positive feedback, a few guests did experience shortcomings, including less helpful behavior during breakfast and occasional lapses in customer management. However, these instances appear to be outweighed by the overall positive experiences of other visitors.
In summary, the staff at Mercure Hotel Brussels Centre Midi is a standout feature, known for their exceptional friendliness, professionalism and willingness to go the extra mile to ensure guests have a memorable stay.
Wi-Fi
However, a significant number of reviews highlight issues with the WiFi quality. Numerous guests reported that the WiFi was often weak, unstable and slow, especially in the evenings. There were complaints about the WiFi being practically inaccessible in the rooms with some noting better connectivity only in specific areas like near the toilet. Terms such as "very poor wifi" and "unreliable wifi" were frequently used, pointing to disappointing internet experiences for many visitors. Some reviews also noted that the TV channels didn't work well in tandem with the unreliable WiFi, further hampering their in-room entertainment.
Overall, while some guests had a satisfactory experience with the hotel's WiFi, many others encountered significant connectivity issues, suggesting that the hotel's internet service could benefit from improvement.
Spa
Several reviews mentioned that certain elements like the hammam, Jacuzzi and steam room were occasionally not functioning or the sauna failed to reach the proper temperature. A few guests also pointed out issues with cleanliness in the Jacuzzi and the presence of a chlorine smell.
However, many guests still felt that the spa was a wonderful and well-equipped place to unwind, describing it as amazing, magnificent and a superb bonus during their stay. The inclusion of the spa services in the hotel rate was also appreciated. The wellness area, despite being small, was deemed a pleasant spot for relaxation and offered a good variety of amenities, including fitness facilities.
Unfortunately, some guests experienced limited spa hours and others were disappointed to find the spa closed due to COVID-19 restrictions or when certain facilities were out of order. Overall, the spa at Mercure Hotel Brussels Centre Midi was warmly regarded for its relaxing environment and well-maintained amenities, making it a valued aspect of the guest experience.
Gym
Guests appreciate the well-maintained fitness facilities with several noting the modern and new equipment available. The availability of cardio machines and other necessary tools contributes to a pleasant experience for those looking to maintain their fitness routine. Despite its size, the gym is bright and airy with facilities that cater to both wellness and fitness requirements.
Some reviews mentioned the additional appeal of a gym and spa inclusion, emphasizing the well-being amenities as a notable feature of the hotel. However, a few guests expressed disappointment when the fitness area was closed due to COVID-19 precautions, indicating a reliance on these facilities for their stay.
Overall, the gym at Mercure Hotel Brussels Centre Midi provides a satisfactory experience, balancing its compact size with a range of good, well-maintained equipment, ensuring that guests can keep up with their fitness regimes during their stay.
Parking
Parking is available and some guests found it convenient and secure, especially given the underground option. However, the entrance to the parking garage is notably narrow, making it difficult for larger vehicles like SUVs. Additionally, guests mentioned that the parking spots themselves are tight. The parking fees are considered high, typically around €25 per day, which some reviewers found expensive.
The construction work around the hotel exacerbates the parking challenges, making access more difficult. Guests often had trouble locating the parking area or found it full, necessitating alternative arrangements. Some were directed to park at a distance, typically about 700 meters away with the hotel providing information and, in some cases, offering reimbursement for parking fees.
While the hotel does offer secure parking, guests noted the importance of checking availability in advance due to the limited number of spaces. To accommodate electric vehicles, charging options are available, although they charge at a slower rate. Despite these complications, some travelers appreciated that parking was free for hotel guests, although this was not universally guaranteed.
In summary, the Mercure Hotel Brussels Centre Midi provides parking facilities that are secure and available but come with several practical difficulties, especially related to space, cost and access due to surrounding construction. Potential guests driving to the hotel might benefit from contacting the hotel ahead to confirm parking availability and explore alternative options if necessary.
4 Star
However, several guests felt that certain aspects did not live up to four-star expectations, such as the absence of robes and slippers and the simplicity of the rooms. Concerns were also raised about the breakfast with some guests finding it pricey for what was offered despite the ample choices and the overall positive feedback about the quality of the breakfast.
Service at the hotel often received praise, described as excellent and truly representing four-star quality. Yet, some elements, like the early closure of the Jacuzzi and the lack of a smart TV, fell short of guests' expectations for a hotel of this rating. The value for money was also questioned with some guests feeling it did not match what they anticipated from a four-star hotel.
In conclusion, while the Mercure Hotel Brussels Centre Midi generally offers a good four-star experience with its modern amenities and good service, there are areas where it could improve to fully meet the higher standards expected of a four-star establishment. Despite these issues, many guests expressed a willingness to return, indicating overall satisfaction with their stays.
Business
The hotel's well-equipped business center and meeting rooms, which are noted for their quality and professionalism, provide ample facilities for conferences and meetings. These features, coupled with quick WiFi in meeting areas, ensure a seamless business experience. Guests also appreciated the additional amenities such as spa facilities and a gym, which offer a good balance between work and relaxation.
While there were minor issues such as spotty WiFi for business email management and occasional noise concerns, the hotel generally offers a good quality stay for the price. The professional and business-friendly environment is enhanced by a staff that is noted for their professionalism, although there were minor instances of staff being unaware of local holiday timings.
Overall, the Mercure Hotel Brussels Centre Midi is highly recommended for business trips, providing a convenient location and comprehensive facilities tailored for the business traveler.
Accessible
However, the area surrounding the hotel is currently undergoing significant construction, which has led to difficulties in access. While the facilities inside the hotel are highly accessible, the ongoing roadworks and construction activities outside pose challenges for those trying to reach the hotel. Despite these temporary hurdles, once inside the premises, guests can expect a comfortable and accommodating environment with numerous positive remarks on the accessible rooms and overall convenience within the hotel.
Romantic
Dog Friendly
No, Mercure Hotel Brussels Centre Midi doesn't have any pool.
Yes, a spa is available at Mercure Hotel Brussels Centre Midi.
Yes, Mercure Hotel Brussels Centre Midi welcomes dogs.
Yes, parking facilities are available at Mercure Hotel Brussels Centre Midi.
Yes, Mercure Hotel Brussels Centre Midi has a gym.
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