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Summary of reviewsThe Pullman Brussels Centre Midi is highly praised for its strategic location directly within Brussels Midi Station, offering unparalleled convenience for travelers. The hotel's proximity to public transportation hubs, including metro, train and bus routes, enables easy access to both local and international destinations such as Paris and London. Despite being adjacent to a bustling station, the hotel maintains a peaceful ambiance, making it ideal for short stopovers, business trips and exploring Brussels with a mere 20-minute walk to the city center.
Guests commend the breakfast at Pullman Brussels Centre Midi for its variety and quality with an extensive selection of cold and hot meals, fresh fruit and freshly squeezed orange juice. Despite occasional complaints about the high cost and some repetitive items, the hearty and delicious offerings provide a robust start to the day.
The dining experience has mixed reviews. While some guests appreciate the excellent room service and high-quality meals, others have experienced issues such as spoiled food and slow service. The restaurant's limited menu and early closing times are points of contention, although the attentive staff garner positive feedback.
Rooms at the Pullman Brussels Centre Midi are consistently praised for their spaciousness, cleanliness and modern design. Guests enjoy comfortable beds, soundproof interiors and amenities like Nespresso machines and smart TVs. Some minor wear and tear and temperature control issues are noted but do not significantly impact the overall positive experience.
Cleanliness is a standout feature with high standards maintained across rooms and common areas. Occasional lapses like limescale on showerheads or minor marks are mentioned but do not overshadow the hotel's commitment to hygiene.
The staff receive high marks for their friendliness, professionalism and efficiency. Exceptional service from individual staff members enhances guest satisfaction, despite a few isolated incidents of miscommunication or unfriendly encounters.
The free wifi is generally reliable, supporting guests' connectivity needs well, although some report sporadic connectivity issues. The gym and sauna, while small and occasionally needing better maintenance, are appreciated for their 24/7 availability and decent equipment.
Parking poses a challenge with no dedicated facility at the hotel, pushing guests towards expensive public options nearby. The EV charging facilities are a positive addition, although not always consistently available.
In summary, the Pullman Brussels Centre Midi stands out for its exceptional location, comfortable and modern rooms and high cleanliness standards. While dining services and parking options have room for improvement, the hotel's overall amenities and helpful, professional staff make it a favored choice for travelers in Brussels. Show more
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Categories
Hotel with Spa
This hotel is known for its exceptional spa facilities and is suitable for families. It also offers great breakfast options, ensuring a delightful start to the day.
Business Hotel
This hotel is well-regarded for its business amenities and convenient location. It offers modern facilities and services tailored to business travelers.
Hotel with Parking
Located near a major transport hub, this hotel offers convenient parking facilities, making it easier for guests traveling by car.
EV charging stations
Accessible Hotel
This hotel is listed as being wheelchair accessible, providing access for guests using wheelchairs.
4-Star Hotel
This upscale hotel provides a fitness centre, spa therapy, and a shared lounge. It is located within a short distance of the Eurostar terminal.
Hotel with EV Charging Stations
Hotel Taking Steps Towards Sustainability
Dog Friendly Hotel
Hotel with Gym
Room Types
Deluxe King Room with City ViewThis room comes with a daily refilled free minibar stocked with 3 bottles of water and 3 soft drinks, as well as a Nespresso coffee machine and a kettle, a Bose docking station, an iPad mini, a Chromecast technology IPTV, and a bathroom with a rainshower and bathrobes.
Turndown service is also provided.
Superior King Room with City ViewThis room comes with a daily refilled free minibar stocked with 3 bottles of water, as well as a Nespresso coffee machine and a kettle, a Bose docking station, Chromecast technology IPTV, and a bathroom with a rain shower or bath.
Most rooms overlook Victor Horta Square.
An extra bed for a child can be added in this room.
Classic King RoomThis room comes with a daily refilled free minibar stocked with 2 bottles of water, as well as tea and coffee making facilities, Chromecast technology IPTV, and a bathroom with a rain shower and/or bath.
Superior Twin Room with City ViewThis room comes with a daily refilled free minibar stocked with 3 bottles of water, as well as a Nespresso coffee machine and a kettle, a Bose docking station, Chromecast technology IPTV, and a bathroom with a rain shower or bath.
Most rooms overlook Victor Horta Square.
An extra bed for a child can be added in this room.
Classic Twin RoomOffering free toiletries, this double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The air-conditioned double room offers a flat-screen TV with streaming services, a private entrance, soundproof walls, a minibar as well as an inner courtyard view. The unit offers 2 beds.
Friends & Family room with City viewThe unit has 2 beds.
Guest Reviews
8.3
Very Good
Location
Located directly within Brussels Midi Station, the Pullman Brussels Centre Midi offers travelers unparalleled convenience, especially for those arriving late on the Eurostar or catching an early train. This strategic position makes it incredibly easy to access the metro, national and international train services and bus routes. Guests highlight the seamless connectivity for travel, whether continuing onward to destinations like Paris, London or the rest of Europe or exploring Brussels itself with just a 20-minute walk to the city center.
Despite being adjacent to the bustling station, the hotel maintains a peaceful ambiance, protected from city noises. Travelers appreciate the proximity to public transportation hubs, making it an optimal choice for short stopovers and business trips. The hotel’s direct entrance from the train station proves invaluable for those with heavy luggage or tight schedules, allowing effortless transitions between travel and accommodation.
Overall, guests commend the Pullman Brussels Centre Midi's central location for its practicality, transforming potentially stressful travel logistics into a smooth and comfortable experience. While the immediate vicinity of the station may lack aesthetic appeal, the hotel's internal calm and accessibility make it a favored choice for rail travelers targeting Brussels' many attractions.
Breakfast
The breakfast experience at Pullman Brussels Centre Midi receives high praise for its variety and quality. Guests frequently describe it as excellent, very good, hearty and delicious with a wide selection of both cold and hot meals, including top-notch croissants and gluten-free options. The buffet is well-stocked, plentiful and includes options like smoked salmon, fresh fruit and a vending machine for freshly squeezed orange juice, which many found to exceed their expectations.
However, some guests noted drawbacks, such as the high cost of breakfast, which some felt was not justified by the quality or variety. There were occasional mentions of the breakfast being monotonous with the same dishes every day and the atmosphere being somewhat cold and crowded during peak times. Additionally, a few reviews pointed out small issues like excessively sweet fruit juices, limited cheese and meat options and the breakfast area being too small.
Despite these occasional criticisms, the overall consensus is that the breakfast at Pullman Brussels Centre Midi is highly satisfying, offering a robust start to the day with its extensive, varied and delicious offerings.
Dinner
The dining experience at Pullman Brussels Centre Midi offers a mixed bag of reviews. On the positive side, many guests compliment the excellent room service meals, highlighting the rib steak with fries and salad as particularly good. The food served in the restaurant is also well-regarded with some patrons enjoying great steaks and delicious dinners paired with fine wine. Such experiences are enhanced by attentive and patient staff who handle large group bookings with a spirit of excellence.
However, there are numerous areas where feedback has been less favorable. Some guests have encountered issues such as spoiled meat and inedible pizzas, while others found the main courses only at room temperature rather than hot. The restaurant's limited menu and early closing time disappointed several reviewers and some experienced long waits between courses with no explanation or apologies from the servers.
Prices at the restaurant are a common concern with some finding the meals slightly expensive and disproportionate to portion sizes. There were also instances where the dinner quality did not meet expectations with descriptions of the food as below standard or even frankly disgusting in some cases. Additional issues include meals remaining in hallways for too long and a lack of availability of food after 10:30pm.
Overall, while some guests have had delightful dining experiences at Pullman Brussels Centre Midi, there are significant gaps in consistency and service quality that the hotel should address to enhance their guests' overall satisfaction.
Rooms
At the Pullman Brussels Centre Midi, the rooms have consistently received positive feedback for their spaciousness, cleanliness and modern design. Many guests highlighted the comfortable beds, well-soundproofed interiors and excellent insulation which contributes to a peaceful night's sleep. The rooms often feature a separate toilet and bathroom and some come with luxurious amenities like Nespresso machines and floor heating. Several reviews praised the stylish and minimalistic decor, large windows and superb city views.
The size of the rooms was frequently noted with many guests appreciating the ample space and well-furnished interiors, including seating areas that are conducive to work or relaxation. Bathrooms are described as spacious and well-equipped, often featuring both bathtubs and showers. The availability of amenities such as smart TVs with Netflix access also added to the overall guest satisfaction.
While the decor and condition of the rooms were positively remarked upon, a few guests noted some signs of wear and tear, such as scratches on furniture. Despite these minor issues, the majority of reviews confirm an overall high standard of cleanliness and comfort in the rooms.
Moreover, the staff's helpfulness and professionalism were often commended, enhancing the guest experience. The location, directly above the train station and within walking distance of the city center, added to the convenience for travelers.
However, there are some criticisms, particularly concerning temperature control in the rooms with several guests finding them too warm and noting that windows could not be opened. Despite this, many found the rooms to be a reliable and pleasant choice, particularly suitable for those making quick stops between railway journeys. The Pullman Brussels Centre Midi seems to strike a good balance between comfort, style and practicality for its guests.
Beds
The beds at the Pullman Brussels Centre Midi are largely praised in guest reviews for their comfort and spaciousness. Many guests highlight the large, comfortable beds as ideal for resting with memory foam pillows adding to the experience. Bedding quality is frequently commended with adjectives like "super comfy," "very comfortable," and "extremely comfortable" commonly used. The rooms are described as spacious and very quiet, contributing to a restful sleep environment. However, a few reviews mention issues with bed firmness and the need for mattress replacements, highlighting that some guests found the beds too hard or too soft. Cleanliness of the bed linens also received positive feedback with sheets noted as soft and well-maintained. Overall, guests appear very satisfied with the bed and bedding quality, ensuring a pleasant stay.
Cleanliness
Pullman Brussels Centre Midi consistently impresses with its high cleanliness standards, earning praise from guests for its immaculate rooms and well-maintained facilities. Visitors frequently highlight the hotel's modern and comfortable atmosphere, noting that both the rooms and common areas are kept spotlessly clean. The cleanliness extends to the hotel's amenities, from the fresh towels to the spotless bathrooms and elegantly decorated spaces.
Several reviews commend the exceptional hygiene standards maintained throughout the establishment with rooms often described as very clean, ultra-clean and thoroughly tidy. The hotel's modern and new appearance adds to the overall pristine experience, making it a comfortable and inviting place to stay. The rooms' cleanliness has been a strong feature with guests appreciating the meticulous cleaning that ensures a pleasant environment.
However, not all feedback is uniformly positive. A few reviews noted issues like limescale on showerheads, minor marks on mirrors and occasional lapses in the thoroughness of cleaning in certain areas such as corridors and fitness rooms. Instances of insufficient room cleaning and occasionally dirty windows or bathroom fixtures were sporadically mentioned.
Overall with a commitment to cleanliness that overwhelmingly satisfies guests, Pullman Brussels Centre Midi provides a secure and hygienic stay for travelers, despite a few isolated areas in need of improvement.
Staff
The staff at Pullman Brussels Centre Midi consistently receive high praise from guests for their friendliness, helpfulness and professionalism. Visitors frequently highlight the warm, welcoming atmosphere created by the attentive and courteous staff across all areas of the hotel, including the reception, restaurant and housekeeping. Several guests specifically mentioned the exceptional service provided by staff members such as Abdul, Amelie and Robert, who stood out for their kindness and commitment to guest satisfaction.
Check-in and check-out processes are often described as smooth and efficient with knowledgeable reception staff offering reliable support. The staff's attire and professionalism are also commended, contributing to an overall impression of quality service. Guests appreciate the staff's rapid response to issues and their ability to resolve problems effectively. Additionally, the hotel staff's ability to accommodate special requests and provide personalized service enhances the overall guest experience.
Despite the overwhelmingly positive reviews, there are occasional mentions of less favorable experiences, including comments on confusion regarding bookings, instances of unfriendliness and perceived incompetence. These do not, however, overshadow the general sentiment of appreciation for the staff's efforts and dedication.
Overall, the staff at Pullman Brussels Centre Midi are celebrated for their exemplary service, making guests feel valued and well-cared for during their stay.
Wi-Fi
The Pullman Brussels Centre Midi offers a generally positive experience in terms of wifi connectivity with many guests highlighting the commendable and consistent wifi service available in the rooms. The wifi range and speed received frequent praise and the provision of free and reliable internet was appreciated by many. Some guests specifically mentioned the benefit of Chromecast on the TV and the lack of significant connectivity issues during their stay.
However, there were occasional reports of unstable or slow wifi with some guests experiencing Wi-Fi that was less reliable or spotty. Despite these occasional shortcomings, the majority of reviews indicated that the internet access was adequate and worked fine, providing good coverage throughout the hotel.
While the hotel offers free wifi, a few guests noted that it wasn't mentioned during booking, yet were pleasantly surprised by its availability. Overall, despite a few instances of temperamental connectivity, the Pullman Brussels Centre Midi generally delivers a satisfactory internet experience for its guests.
Gym
The fitness facilities at Pullman Brussels Centre Midi receive generally positive remarks from guests, highlighting the availability of a functional and well-equipped gym on site. Many guests appreciate that the gym is open 24/7, allowing for flexibility in their workout schedules. The gym setup is praised for being good with various fitness equipment available for use. The presence of a sauna adds an extra layer of relaxation to the overall experience. However, some reviews point out that the fitness room is on the smaller side and can feel cramped at times. There have also been mentions of broken exercise equipment and the need for better cleaning. Despite these minor drawbacks, the gym and sauna generally enhance the stay at the hotel. Overall, while the gym facilities may not be perfect, they are satisfactory and provide a valuable amenity for health-conscious travelers.
Parking
For those considering a stay at the Pullman Brussels Centre Midi, it's important to be aware of the hotel's parking situation. The reviews highlight a mixed experience regarding parking options. Many guests noted that the hotel does not have a dedicated parking facility, leaving some to park on the street or seek out public parking nearby. Public options include an Indigo Midi parking lot and a QPark, though these options come with a high daily cost, often cited as around 39-43 euros per day.
Some found public parking just behind the hotel convenient but again, the expense was a common point of concern. The limited provision and lack of a designated parking space by the hotel left guests frustrated at times, especially given the high prices for parking in the vicinity. For a better experience, guests might need to plan for alternative parking arrangements or be prepared for potentially high parking fees.
Additionally, there were mentions of confusing parking arrangements which could be better indicated, particularly for those visiting for the first time. Ultimately, while the hotel's location affords easy access to public transit and Brussels' city center, the parking situation appears to be a challenging aspect that guests might want to consider and prepare for in advance.
EV charging stations
The Pullman Brussels Centre Midi provides electric vehicle (EV) charging facilities, making it a convenient choice for travelers with electric cars. Guests have noted the availability of EV charging points within the hotel's garage, which allows for easy access and parking for electric vehicles. These positive mentions highlight the hotel’s initiative in accommodating eco-friendly transportation needs. However, there are also comments indicating that sometimes electric cars may not be permitted or that a charging station was not always found. Overall, the presence of EV charging stations at the Pullman Brussels Centre Midi is generally appreciated and adds to the convenience for EV drivers.
4 Star
Pullman Brussels Centre Midi has been praised for its high-class amenities and exceptional comfort, embodying much of what one would expect from a four-star establishment. The hotel's location, literally at the train station, is notably convenient, making it popular among business travelers. It is considered by many to be one of the best hotels in its class with well-maintained and smart facilities that align with other four-star standards.
Descriptive of luxury and high standards, the hotel provides guests with a feeling of sophistication at an affordable price. However, there are mixed reviews regarding its four-star rating. Some guests have noted areas for improvement, particularly in room cleanliness and service quality, which did not consistently meet the expected standards. Additionally, the absence of a mini bar, limited restaurant hours and subpar room service have been highlighted as shortcomings.
While the Pullman Brussels Centre Midi does offer a luxurious experience with service worthy of its rating, there are expectations it falls short of meeting. It remains an exemplar among many hotels but could enhance its offerings to fully justify its four-star classification.
Business
Pullman Brussels Centre Midi is an excellent choice for business travelers due to its impressive range of facilities and services tailored specifically for them. The hotel's location is ideal, situated close to Brussels Midi station and offering convenient access to various business meeting venues. This strategic positioning makes it a preferred choice for those attending courses or meetings.
The rooms are described as better than the average, offering a quiet and comfortable environment perfect for business guests. The presence of fast and reliable Wi-Fi, available throughout the hotel, ensures that guests can stay connected and work efficiently. The functional business center and responsive staff add to the hotel's appeal, providing prompt and professional service for business meetings.
Despite a few minor drawbacks, such as the lack of USB charging ports in the rooms, the hotel's overall ambiance and services make up for these. Guests have highlighted the excellent style of rooms and functional amenities that cater specifically to the needs of business travelers. With the convenience of its location and supportive facilities, Pullman Brussels Centre Midi stands out as a top choice for business stays in Brussels.
Accessible
Pullman Brussels Centre Midi stands out for its exceptional accessibility, particularly for guests with disabilities. The hotel's facilities, including accessible toilets by the restaurant and meeting rooms, ensure a comfortable stay for all visitors. The property's seamless integration with the train station makes for easy access, whether arriving from the airport or exploring the city. Guests consistently noted how convenient it was to navigate the hotel's proximity to various transport links and the city center.
The rooms were highlighted for their comfort and accessibility, providing a relaxing respite after travel. Additionally, the check-in and check-out processes were smooth, contributing to an overall hassle-free experience. The staff received high praise for their friendliness, courteousness and helpfulness, creating a welcoming atmosphere throughout the stay.
Overall, Pullman Brussels Centre Midi combines an accessible and convenient location with excellent service, making it a top choice for travelers with disabilities.
Dog Friendly
Pullman Brussels Centre Midi receives a mix of feedback regarding its dog-friendly accommodations. Comments indicate that the hotel has pet-friendly arrangements and is generally welcoming to dogs with some guests emphasizing the friendly service that includes amenities for pets. The hotel appears comfortable for travelers who bring their small dogs and there is an acknowledgment that dogs are welcome. However, it is noted that not all reviews align, as there are mentions that the hotel is not dog-friendly and that pets are, in some instances, not allowed. Despite these inconsistencies, the prevailing sentiment suggests a positive and amenable environment for guests traveling with their canine companions.
No, Pullman Brussels Centre Midi doesn't have any pool.
Yes, a spa is available at Pullman Brussels Centre Midi.
Yes, Pullman Brussels Centre Midi welcomes dogs.
Yes, parking facilities are available at Pullman Brussels Centre Midi.