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Summary of reviewsHotel Napoleón, located in the heart of Buenos Aires, is praised for its stellar location, making it an ideal base for exploring the city. Nestled close to major landmarks such as the Obelisco and Congress Square, it provides easy access to public transportation and is surrounded by numerous tourist attractions, restaurants and other essential services. Guests appreciate not only its prime location but also the friendly and attentive staff, noting this combination makes it a comfortable and attractive option for travelers.
The hotel excels in cleanliness, drawing positive remarks for its well-maintained rooms and facilities. Guests highlight the clean bed linens, towels and meticulously kept common areas. The hotel's cleaning staff are often commended for their efficiency and thoroughness, contributing to the overall pleasant environment.
The rooms at Hotel Napoleón offer comfort with spacious and aesthetically charming settings. Many guests enjoy the large, comfortable beds and the colonial-style infrastructure. However, the décor and amenities can feel dated with some rooms showing signs of needed maintenance such as stained wallpaper and poor air conditioning. Despite these drawbacks, the rooms' comfort and basic completeness make them satisfactory for short-term stays.
Breakfast is an area that could see significant improvement. Guests have largely found it to be basic, lacking variety and freshness. Common items include coffee, tea, croissants and toast, leaving visitors desiring more options like fresh fruits, natural juices and a wider range of pastries.
The WiFi service stands out as a major area for enhancement. Many guests have experienced limited and unstable internet connectivity, especially on the upper floors, which affects their ability to stay connected during their visit.
Nightlife around the hotel offers both convenience and caution. While its central location allows easy access to various entertainment spots, the area becomes quite noisy and a bit desolate at night, raising concerns about safety. Guests are advised to use taxis for night outings.
Finally, while the hotel positions itself as a three-star establishment, the experience tends to be mixed. Many find it a good value for money with basic but adequate facilities. For those prioritizing affordability and centrality, Hotel Napoleón meets the mark, though there is room for improvements in amenities to fully align with the expectations of a 3-star rating.
In summary, Hotel Napoleón provides a well-located, clean and friendly environment, offering good value for money. Enhancements in breakfast variety, WiFi reliability and room updates could significantly elevate the guest experience, making it an even more appealing choice for travelers. Show more
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Categories
Cheap Hotel
Located in Buenos Aires on Rivadavia, this hotel provides affordable accommodation in a central area. The hotel's location offers convenient access to various parts of the city, making it a practical choice for budget-conscious visitors.
3-Star Hotel
This hotel offers a comfortable and convenient stay with its central location. It provides easy access to shopping and dining options. The hotel is known for its reliable service and essential amenities.
Family Friendly Hotel
Hotel near Nightlife Spots
Business Hotel
Room Types
Standard Double RoomThis room features a double bed.
Standard Triple RoomFeaturing free toiletries, this triple room includes a private bathroom with a bath, a shower and a bidet. The triple room features air conditioning, a safe deposit box, heating and a flat-screen TV with streaming services. The unit has 2 beds.
Single RoomOffering free toiletries, this double room includes a private bathroom with a bath, a shower and a bidet. This double room is air-conditioned and features a flat-screen TV with streaming services, a safe deposit box and heating. The unit offers 1 bed.
Guest Reviews
7.2
Good
Location
Hotel Napoleón is renowned for its excellent location, making it a top choice for travelers looking to explore Buenos Aires. Centrally situated, the hotel is just a few blocks from key landmarks such as the Obelisco and Congress Square and is well connected with public transportation options like the subway and bus stops nearby. Guests have praised its proximity to major tourist attractions, restaurants, supermarkets, theaters and essential services like pharmacies and mini-markets, which are open 24 hours.
The hotel's central positioning not only provides easy access to both downtown and important avenues like 9 de Julio and Av de Mayo, but also allows visitors to comfortably tour the city on foot. Despite some concerns about the immediate street being somewhat dark, the overall location is deemed safe and convenient.
Moreover, visitors appreciate the friendly and attentive staff, who contribute to a pleasant stay. While the facilities may feel a bit dated to some, they are generally seen as clean and well-maintained. Guests highlight the combination of location, comfort and good value for money, making Hotel Napoleón an appealing option for those planning to visit Buenos Aires.
Breakfast
Hotel Napoleón has received a variety of guest reviews regarding its breakfast offerings. While some guests found the breakfast to be quite delicious, the majority expressed critiques about its simplicity and lack of variety. Many noted that the breakfast was basic, typically consisting of coffee, tea, croissants, toast and sometimes a glass of artificial juice. Fresh options like fruits, yogurt, cold cuts and a more diverse selection of items were noticeably absent, leading to a repetitive and unimpressive experience for many.
Several guests mentioned that the breakfast service did not meet their expectations, describing it as scarce, limited and sometimes even cold or served under poor hygienic conditions. The absence of a self-service buffet was another point of contention with some guests feeling disappointed that the breakfast did not match the photos or descriptions provided by the hotel online.
Despite these issues, a few guests did praise the breakfast for being acceptable and noted the attentiveness of some staff members. However, the overwhelming consensus suggests that the breakfast at Hotel Napoleón could benefit significantly from improvements in variety, quality and service. Adding options such as fresh fruits, natural juices, eggs and a wider array of pastries could elevate the overall guest experience.
Rooms
Hotel Napoleón receives mixed reviews regarding its rooms. On the positive side, many guests commend the rooms for being very comfortable, spacious and well-equipped with several noting the furniture and beds as particularly comfortable. The hotel's colonial-style infrastructure also receives praise for its aesthetic appeal.
However, there are several areas where the hotel needs improvement. Many reviews mention that some rooms are old with outdated decor and various maintenance issues such as stained wallpaper, signs of humidity and poor air conditioning. A common complaint is the small size of many rooms and bathrooms, as well as the lack of electrical outlets and minifridges.
Cleanliness is another point of contention with some guests experiencing dirty rooms and towels. The air conditioning system appears to be problematic with several mentions of it being non-adjustable or inefficient. Noise levels and poorly functioning bathroom fixtures also detract from the experience for some guests.
In summary, while Hotel Napoleón has comfortable and spacious rooms with a charming style, it suffers from inconsistent maintenance and outdated amenities. Improvements in cleanliness, room size and modern conveniences would greatly enhance the guest experience.
Beds
At Hotel Napoleón, feedback on the beds is mixed with a notable emphasis on comfort from many guests. A recurring highlight is the overall comfort of the beds and pillows; several reviews praise the excellent comfort, describing the beds as very comfortable and noting the suitability of the bedding. Guests also appreciate the cleanliness of the bed linens.
However, some reviews mention issues with bed sizes and mattress quality. A few guests found the beds small and mattresses either too hard or too old, detracting from their overall sleeping experience. Instances of receiving two single beds instead of a requested double bed, as well as pillows being too high or hard, were also noted by a handful of guests.
While the hotel's rooms are described as comfortable and complete, there are also mentions of inadequate furnishings and the absence of basic items like minibars. Despite these cons, for those prioritizing basic and short-term accommodations, Hotel Napoleón provides an adequate place to rest with many finding it easy to get a good night's sleep.
Cleanliness
Hotel Napoleón stands out for its exceptional cleanliness and well-maintained facilities, consistently garnering positive remarks from guests. The rooms, described as clean and comfortable, feature clean bed linens and towels, adding to the overall comfort of the stay. Guests appreciate the friendly, patient and efficient cleaning staff, who ensure that the entire hotel is kept neat and organized.
The hotel’s commitment to cleanliness extends beyond the rooms with common areas and facilities also being meticulously maintained. Many guests note the excellent hygiene and thorough cleaning practices, which contribute to a pleasant and comfortable environment. The attention to both cleanliness and guest services at the reception further enhances the positive experience.
Despite the overwhelmingly positive feedback on cleanliness, a few minor issues have been reported, such as the cleanliness of the bathroom and breakfast tables. Some guests mentioned superficial cleaning and dusty carpets, indicating that while the overall cleanliness is commendable, there is room for improvement in specific areas.
The hotel’s well-maintained and aesthetically pleasing facilities, combined with its good hygiene practices, make it a comfortable place to stay. While a few concerns have been noted, they are minor compared to the general satisfaction with the hotel’s cleanliness and staff attentiveness. Overall, Hotel Napoleón impresses with its high standards of cleanliness and well-kept environment, making it a reliable choice for travelers seeking a clean and comfortable stay.
Staff
Hotel Napoleón stands out for its exceptional staff, who receive frequent praise for their attentiveness, friendliness and helpfulness. Most guests highlight the unwavering dedication and kind demeanor of everyone from the receptionists to the cleaning personnel. Reviewers commonly note the staff’s readiness to help with any needs, from navigating the local commercial spots to assisting with room-related issues. The morning receptionist, maintenance personnel and night staff are often singled out for their exceptional service and welcoming attitude.
Particularly noteworthy are individuals like Roberto and Rosana, whose attentiveness and unique approach to customer service have left a mark on many guests. Despite a few mentions of less pleasant interactions and some reports of staff being overwhelmed, the overall impression is highly positive. Visitors commend the hotel for its clean environment and the staff's competency in handling COVID-19 restrictions. This combination of a friendly atmosphere and efficient service makes Hotel Napoleón an appealing choice for travelers looking for excellent hospitality.
Wi-Fi
Despite its charm and other appealing features, Hotel Napoleón has received considerable critiques regarding its WiFi service. Guests reported a range of issues including limited, intermittent and unstable internet connectivity. Many experienced difficulties accessing WiFi in their rooms, particularly on the upper floors with some mentioning that the signal was almost non-existent and reminiscent of outdated technology. The overall consensus indicates that the WiFi service is slow and unreliable, frequently disconnecting and generally not meeting the needs of travelers who require a steady internet connection. This aspect presents a significant opportunity for improvement in the hotel's amenities.
Nightlife
Hotel Napoleón boasts a very convenient location close to nightlife and attractions, making it an appealing option for those looking to enjoy the vibrant city scene. The central location ensures easy access to various entertainment venues.
However, the ambiance changes considerably as day turns to night. The street in front of the hotel becomes quite noisy, primarily due to its busy neighborhood characterized by numerous entertainment businesses. The area is often described as noisy and somewhat desolate with poorly lit and dark streets creating an environment that can feel a bit unsafe after dark.
Guests recommend utilizing taxis for evening transportation rather than walking, as personal safety might be a concern. While the immediate vicinity offers the advantage of proximity to nightlife, it's advisable to exercise caution and prefer indoor activities or planned outings in safer locales during nighttime.
Overall, Hotel Napoleón provides a convenient base for daytime activities, but it's important to be mindful of the nighttime environment and plan accordingly for a secure and enjoyable stay.
3 Star
Hotel Napoleón offers an experience that has received mixed reviews from its guests. Positively, many have highlighted the hotel as being very good value with some even noting that it offers more than what one would expect from a traditional 3-star establishment. In terms of pricing, the hotel is generally seen as acceptable and providing good value for money.
However, other aspects have been points of contention. Several guests have remarked that the hotel does not meet the standard expectations for a 3-star rating. This includes disparities in expectations for quality and services, such as the availability of air conditioning and the quality of the food and beverages, which some found lacking. Additionally, there were concerns about the initial charged price differing from what was listed on Booking platforms and about the quality of the bed and other facilities not aligning with 3-star standards. Despite these criticisms, for travelers prioritizing affordability, Hotel Napoleón might still be considered a satisfactory option.
No, Hotel Napoleón doesn't have any pool.
No, a spa isn't available at Hotel Napoleón.
No, Hotel Napoleón doesn't allow dogs.
No, parking facilities aren't available at Hotel Napoleón.