Please suggest which room type a family with one child should choose and where the child will sleep: Premium or Deluxe Room with extra bed.
Please suggest which room type a family with two children should choose and where the children will sleep: Premium Connecting Rooms: one Premium Queen Room + one Premium Twin Room.
Please suggest which room type a family with three children should choose and where the children will sleep: Premium Connecting Rooms: one Premium Queen Room + one Premium Twin Room + extra bed.
Please suggest which room type a family with one baby should choose and mention if baby cots are provided and the cost: All room types can accommodate a baby cot free of charge.
Please suggest which room type a family with one child and one baby should choose and mention if baby cots are provided and the cost: Palo Santo Suite or Terrace Suite with an extra bed and a baby cot (free of charge).
Please suggest which room type a family with two babies should choose and mention if baby cots are provided and the cost: Palo Santo Suite or Terrace Suite with two baby cots (free of charge).
Baby cot details:Max age: 2 Cost: Free
Can the baby cot be placed in the same room with the parents?Yes
Can the baby cot be placed next to the parents' bed?Yes
Is there a kids' club?No
Do you offer babysitting/child services?No
Additional amenities for children:
Swimming pool suitable for children
Is there anything that you would like to highlight, add or clarify? The swimming pool is outdoors and open only during hot months (usually from November / December to March)
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do you ensure contactless check-in/check-out? No
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, to one guest/family per car.
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? Yes
Do you allow people who don't stay at the hotel to enter the rooms? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Food & Beverage Service
Do you offer single-serve options instead of buffets for breakfast? Yes
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
WTTC Safe Travels protocols
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? Yes
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? Fitness Room, Spa services
Has the hotel closed during the pandemic? Yes Reopening Date: November, 01 2020
Standard Double or Twin RoomThis double room features a queen-size bed or 2 twin beds, a comfortable living room, a work desk and a private balcony with views of the garden. It is equipped with a 32’’ HD TV, a minibar, free WiFi access, air conditioning and a safety deposit box. The large bathroom is completed with a bathrobe and free toiletries.
Deluxe RoomDisplaying a contemporary design, the deluxe room features modern furniture ornamented with wood and marble fittings. It is equipped with a queen-size bed, a living-room, a work desk and an exclusive balcony with views of the garden. It also includes a 39’’ HD TV, a minibar, a safe, free WIFI access and a coffee machine. The large private bathroom is completed with a bathrobe and free toiletries.
Deluxe One-Bedroom SuiteThis one-bedroom suite features a large terrace with a fountain and deck chairs. It comprises1 bedroom with a walk-in closet, a full bathroom and a spa bath. It also includes a living room with a dining area, a seating area, and a separate toilet.
Luxury Suite with Spa BathThis suite features views of the Palermo skyline, 1 large bedroom with an en suite bathroom with a bath tub, and a living room with a dining area, design furniture and a toilet.
Triple Room with BalconyThis triple room features air conditioning, a private balcony, a minibar and a cable TV. The bathroom is equipped with an extra-large walk-in shower. It is fitted with 3 single beds or 2 singles and a double one.