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Summary of reviewsParagon Casino Resort is renowned for its strategic location, making it convenient for guests to explore local attractions and providing easy access to amenities such as grocery stores, fast food outlets and additional shopping opportunities. The resort offers a variety of amenities including indoor and outdoor pools, restaurants and concert venues, ensuring a versatile and enjoyable stay.
The breakfast experience at Paragon Casino Resort has mixed reviews with some guests praising the quality and service while others expressed dissatisfaction with the buffet options. Dinner offerings are diverse with highlights including The Draft Room and the Broken Wheel Restaurant and Brewery. However, some venues, particularly the buffet, have received criticism for food quality and temperature. Availability of restaurants during weekdays remains a challenge.
Rooms at the resort receive mixed feedback; while some guests appreciate the comfortable beds and spaciousness, many report significant cleanliness issues, such as dirty carpets, dusty surfaces and unpleasant odors. Basic amenities like microwaves, refrigerators and coffee makers are often missing and maintenance problems also detract from the overall experience.
The cleanliness of the hotel is another area needing improvement with frequent complaints about dirty floors, musty smells and poorly maintained public areas. Despite these issues, staff members are often praised for their friendliness and helpfulness, contributing positively to the guest experience, although some inconsistencies in service quality have been noted.
Wi-Fi access at the resort is reported to be weak and intermittent, which may hinder business travelers and guests are also charged for its use. The spa, on the other hand, receives high praise for its services and ambiance, despite some mentions of high pricing.
The gym is well-received for its cleanliness and amenities, although occasional equipment issues are reported. The pool areas are a highlight for many guests, especially the indoor pool with its swim-up bar, though limited hours and maintenance issues can be frustrating.
Parking is generally satisfactory with ample space, though some guests find the cost high. The resort is family-friendly, offering various activities for children, including a kids-only arcade and a dedicated play area, which parents appreciate. Bed comfort varies with some guests finding the beds very comfortable while others encounter issues with bedding quality.
In summary, Paragon Casino Resort excels in location, amenities, family-friendly activities and certain dining options but faces challenges with room cleanliness, consistent service quality and breakfast and buffet offerings. Improvements in these areas could significantly enhance the overall guest experience.
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