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Summary of reviewsBest Western Plus Chicago Hillside enjoys a strategic location that appeals to both business travelers and vacationers. Positioned off Interstate 290, it offers the convenience of easy access to main highways, facilitating travel to downtown Chicago and nearby attractions like the Brookfield Zoo. Guests appreciate the peaceful setting despite its proximity to key areas, and the availability of shuttle services to the blue metro line enhances its accessibility.
The hotel earns praise for its breakfast offerings, with many guests enjoying the buffet's variety and the hearty portions served throughout the day at the on-site restaurant. Although breakfast isn't complimentary, the satisfying taste and diverse options are generally appreciated, despite some concerns over pricing and occasional quality issues.
Cleanliness feedback is mixed, but many guests find their rooms well-maintained and the hotel suitable for short stays. While there are suggestions for improvement, particularly in the carpets, hallways, and bathrooms, the accommodation is generally seen as satisfactory for brief visits.
The staff at Best Western Plus Chicago Hillside are frequently commended for their exceptional service and warm hospitality. Guests note the friendliness and helpfulness of the employees, highlighting their readiness to assist with special requests and questions. The staff’s positive demeanor and personalized service, particularly from individuals like Don, contribute to a welcoming atmosphere that enhances the overall guest experience.
Overall, the hotel is recognized for its advantageous location, satisfying breakfast, and attentive staff, making it a solid choice for diverse travel needs.
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