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Summary of reviewsHyatt Place Chicago - Lombard/Oak Brook generally garners positive reviews with its location being one of the standout features. Guests appreciate its convenient position near shopping centers like Yorktown and OakBrook, providing a variety of dining and shopping options. The proximity to the Downers Grove train station and easy access to both Chicago and surrounding areas enhance its appeal. Visitors enjoy the quiet, safe environment, making it suitable for trips to local attractions and nearby professional centers like Loyola Clinics. Ample parking and a hearty breakfast offering further boost the hotel's attractiveness.
The breakfast service is well-regarded, often praised for its variety and quality with a wide selection of options, including hot items and Muslim-friendly choices. The clean and well-stocked breakfast area, coupled with friendly staff, contributes to a pleasant start to the day, despite a few mentions of early closing times and occasional cold food.
Rooms at the hotel are frequently described as large, spacious and comfortable, ideal for families and groups. Guests usually find the accommodations clean and well-maintained with comfortable beds and a quiet atmosphere conducive to restful stays. There are occasional comments about the rooms being dated or needing maintenance, but the overall sentiment remains positive.
Cleanliness is a consistent theme with guests highlighting the modern, stylish and spotless rooms. Staff members are often commended for their friendliness and helpfulness, enhancing the guest experience. While there are minor issues like infrequent odors or isolated unclean areas, the hotel generally maintains a high standard of cleanliness.
The staff at Hyatt Place stands out for their courteousness and professionalism with many reviews emphasizing their friendly and helpful nature. Descriptions such as "exceptional" and "super friendly" are common, reflecting the warm environment created by the employees. Efficient check-in and check-out processes and the attentiveness of the morning and housekeeping staff are also frequently praised.
Free WiFi is available throughout the hotel, receiving mixed reviews. Guests appreciate the convenience and stability of the connection, although some report issues with slow or unstable connections in certain areas, notably the rooms.
The gym is positively reviewed for its cleanliness, spaciousness and availability of equipment, offering a versatile space for fitness enthusiasts. The parking situation is generally positive as well with ample free parking space noted as a significant advantage.
Families find the hotel accommodating with clean, spacious rooms and a friendly staff contributing to an enjoyable stay. However, the hotel could enhance its family-friendly offerings with more children's entertainment options.
Guests report largely positive experiences with the beds, finding them comfortable and conducive to a good night's sleep, despite some occasional comments on size and firmness.
For a three-star property, the hotel offers good value. Guests appreciate the quality of the breakfast and the overall accommodations, finding the experience satisfactory for the rating.
Business travelers benefit from the hotel's facilities, which cater well to meetings and professional gatherings. The quiet, clean environment provides a suitable space for work-related activities.
Accessibility features are well-implemented, making the hotel convenient for guests with disabilities. Despite slow elevators, the property offers accessible rooms and parking, contributing to a positive stay for all guests.
Lastly, the hotel is noted for its dog-friendly services, providing accommodations for guests with pets. However, some concerns about pet fees and room conditions have been mentioned.
Overall, Hyatt Place Chicago - Lombard/Oak Brook is lauded for its convenient location, cleanliness, comfortable rooms and friendly staff, making it a favorable choice for both leisure and business travelers.
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