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Summary of reviewsThe Best Western Priory Hotel in Bury St Edmunds enjoys a favorable reputation largely due to its superb location and excellent accessibility. Strategically positioned near the town center and key attractions, it offers convenience for both leisure and business travelers. The serene setting and well-kept gardens contribute to a peaceful atmosphere, making it an ideal spot for unwinding. Ample parking, including EV charging points and spaces for larger vehicles, adds to the overall ease of access.
Guests have had diverse breakfast experiences with many appreciating the variety and quality of the offerings including a well-prepared Full English breakfast and an array of continental choices. The value for money, especially during discounted periods, was acknowledged. However, some guests reported issues with food temperature and service organization during busy periods. Dinner, on the other hand, has been commonly praised for the quality, taste and presentation of the dishes. Although occasional issues like slow service and limited menu options were mentioned, the overall dining experience remains positive.
The hotel's staff stands out for their friendliness and efficient service, consistently earning high marks from guests. The team’s helpfulness and attentiveness significantly enhance the overall stay, despite occasional remarks about under-staffing during busy periods.
Room experiences are mixed. Guests appreciate the quiet, spacious rooms with comfortable beds and welcoming decor. Specific mentions are made about the serene bungalow-style accommodations and updated modern rooms. However, critiques include the lack of air conditioning, dated decor in some parts and inconsistent cleanliness, particularly in bathrooms.
Cleanliness reviews are similarly varied. While some guests found their rooms clean and well-maintained, others reported issues like dirty carpets, dusty surfaces and mould in bathrooms. The public areas and well-kept gardens often receive positive notes, although improvements in housekeeping practices are suggested.
Family-friendliness is a notable strength of the hotel with amenities and activities that cater well to children. The availability of family-adapted rooms and the pleasant dining options make it a comfortable choice for families. Additionally, parents appreciate personalized services and adherence to safety measures.
The hotel offers free, convenient and secure parking which is appreciated by the guests. Despite occasional minor issues, the availability of ample parking spaces and the ease of access to rooms enhance the overall guest experience.
WiFi services at the hotel receive mixed feedback. While some guests praised the connectivity and speed, others faced significant issues with weak signals and inconsistency, particularly in annex areas.
In summary, the Best Western Priory Hotel is highly regarded for its prime location, pleasant atmosphere and excellent staff service. While improvements in breakfast management, room updates and consistent cleanliness could enhance the guest experience, the overall sentiment remains positive, making it a favored choice for visitors to Bury St Edmunds. Show more
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Hotel near Golf Courses
Located near Bury Saint Edmunds, this hotel offers easy access to All Saints Golf & Country Club. It provides a comfortable and affordable option for golfers visiting the area.
Dog Friendly Hotel
Dogs are welcome to stay in the garden rooms. The hotel offers a peaceful and quiet location. The hotel welcomes dogs to stay in the Priory Hotel's garden rooms for an additional fee.
Business Hotel
As part of the Best Western chain, this hotel typically offers essential business facilities, including meeting spaces and reliable internet access, making it suitable for business travelers.
Hotel with Parking
This hotel offers free parking located inside its walled grounds, providing a secure and private parking environment.
EV charging stations
Accessible Hotel
This hotel features wheelchair access and offers walk-in showers in select rooms or areas. It is wheelchair accessible throughout and provides accessible toilets. Assist dogs are also welcomed.
Hotel with EV Charging Stations
This hotel features four EV charging stations, addressing the needs of multiple electric vehicle owners simultaneously. The hotel charges a fee of 36p/kilowatt-hour for usage.
3-Star Hotel
This hotel offers comfortable accommodation with essential amenities. It is well-suited for travelers seeking a reliable and convenient stay with access to a terrace, shared lounge and garden. It provides a good balance of comfort and value.
Family Friendly Hotel
Hotel with Free Wi-Fi
Room Types
Superior Twin RoomOffering free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. The twin room offers a wardrobe, an electric kettle, a carpeted floor, heating and a flat-screen TV. The unit offers 2 beds.
Superior Double RoomOffering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room offers a wardrobe, an electric kettle, a carpeted floor, heating, as well as a flat-screen TV. The unit has 1 bed.
Family Room with Double and Single BedsProviding free toiletries, this triple room includes a private bathroom with a shower and a hairdryer. The triple room provides a wardrobe, an electric kettle, a carpeted floor, heating, as well as a flat-screen TV. The unit offers 2 beds.
Double RoomProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room provides a wardrobe, an electric kettle, a carpeted floor, heating, as well as a flat-screen TV. The unit offers 1 bed.
Classic Twin Room - Non-SmokingOffering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room offers a wardrobe, an electric kettle, a carpeted floor, a flat-screen TV, as well as garden views. The unit has 2 beds.
Classic Double Room - Non-SmokingOffering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room offers a wardrobe, an electric kettle, a carpeted floor, a flat-screen TV, as well as garden views. The unit offers 1 bed.
Classic Single Room - Non-SmokingFeaturing free toiletries, this single room includes a private bathroom with a shower and a hairdryer. The single room features a wardrobe, an electric kettle, a carpeted floor, heating and a flat-screen TV. The unit has 1 bed.
Guest Reviews
6.6
Rated
Location
Nestled conveniently in the charming town of Bury St Edmunds, the Best Western Priory Hotel boasts a superb location that appeals to both travelers and event attendees alike. Positioned near the town center, guests find it easy to access the local attractions, making it ideal for leisure and business visits. The hotel is not just easy to find but also offers ample parking, adding to its overall convenience.
The setting of the hotel is frequently praised with its peaceful surroundings providing a restful atmosphere despite its proximity to major roads and the town center. The gardens are particularly noteworthy, offering a pleasant outdoor space where guests can unwind. Additionally, the grounds contribute to the serene and inviting ambiance of the property.
For those relying on public transport, the hotel is a mere ten-minute journey from the train station with a manageable 25-minute stroll to the town center. This makes it an excellent base for exploring the historic and scenic surroundings of Bury St Edmunds.
Guests attending local events or visiting nearby destinations appreciate the hotel's strategic location, which is also noted for being handy for weddings and other social gatherings at venues such as Hengrave Hall. Accessibility to major routes and the motorway further enhances its appeal for those planning to explore the broader region.
While some guests mentioned that the hotel could benefit from updates and noted its positioning at the corner of a busy road, the general consensus remains positive regarding its central yet tranquil location. The Best Western Priory Hotel stands out for its blend of convenience, peacefulness and easy accessibility, making it a favored choice for travelers to Bury St Edmunds.
Breakfast
The reviews for the breakfast at the Best Western Priory Hotel present a mixed bag of experiences. On the positive side, many guests appreciated the plentiful and good quality offerings, praising the Full English breakfast and the variety of choices available, which included continental options alongside well-cooked meals. Several commendations were made about the taste and freshness of the food with specific mentions of delicious Eggs Benedict, nice croissants and well-presented dishes. Guests also highlighted the value for money, especially when breakfasts were offered at a reduced price.
However, there were notable criticisms about the breakfast experience. A common complaint was the food temperature with several guests noting that the cooked breakfast items, often found under heated lamps, were barely warm or outright cold. The service and organization seemed inconsistent, leading to chaotic and disorganized breakfast times with some guests finding the buffet poorly managed and frequently running out of items like bacon, hash browns and even plates.
There were additional remarks about the need for more staff to handle the busy periods efficiently. Issues like cold plates, dried-out food and a lack of vegan options also came up. Despite these setbacks, many still found the breakfast satisfactory or good, enjoying the comfort and selection available on better-managed mornings.
Dinner
The dinner experience at the Best Western Priory Hotel offers a range of sentiments but is largely positive. Many guests highlight the quality and taste of the food, describing it as very good, delicious, beautifully cooked and nicely presented. Dishes such as the fish cakes and creamed leeks and the fantastic rump steak, received specific praise. The three-course meal offers excellent value and the service for both dinner and breakfast is described as very good.
However, there were recurring issues with the availability of the restaurant due to weddings and private functions, which left some guests unable to dine in as expected. Several reviews mentioned that the menu could be more varied with some describing it as limited, basic or unimaginative. There were also complaints about the slow service and occasional disappointment in the quality of the food with a few guests preferring to dine elsewhere.
Overall, while the food is generally well-received and considered good value for money, the lack of variety and frequent closures of the restaurant for private events suggest room for improvement in the dinner service at the Best Western Priory Hotel.
Rooms
The rooms at the Best Western Priory Hotel present a mixed experience, blending positive attributes with significant areas needing improvement. On the plus side, many guests appreciated the quietness and spaciousness of the rooms, noting features such as comfortable beds, good facilities and pleasant decor. Ground floor rooms and bungalow-style accommodations were particularly commended for their serenity and layout. The rooms were described as clean, welcoming and equipped with everything needed for a comfortable stay with some newly refurbished or modern rooms standing out for their upscale feel.
However, there are several recurring criticisms. Many rooms were reported to be very hot and lacking air conditioning, making them uncomfortable during warmer periods. Guests frequently mentioned the dated and tired look of the rooms, pointing out old fixtures, fittings and general decor in need of modernization and refurbishment. Cleanliness was another concern with multiple reviews highlighting issues such as dusty surfaces, cobwebs, mold and smelly drains.
Bathroom conditions varied significantly with some praised for being large and bright, while others were described as dirty, outdated and in need of repairs. Specific complaints included small windows that didn't open, noisy or inefficient air conditioning units and uncomfortable or narrow single beds.
Additionally, logistical issues such as poor room layouts, inconvenient plug socket locations and rooms being difficult to locate were sources of frustration for guests. While the hotel’s grounds and easy access to local amenities were appreciated, the overall sentiment suggests that varied room quality and a need for significant updates affected the guest experience.
Beds
The beds at the Best Western Priory Hotel have received mixed reviews from guests. On the positive side, many guests found the beds comfortable with several specifically praising the king-size options, spacious rooms and clean, soft bedding. Comfortable mattresses and good night's sleep were often highlighted with the larger beds especially being praised for providing a cozy experience.
However, there were also notable criticisms. Some guests mentioned that the single beds were narrow and in certain cases, the beds were described as rock hard or too firm. Issues with squeaky or creaky headboards disrupted sleep for some. A few beds had structural problems, such as being too short or having uneven mattresses, leading to uncomfortable nights.
Overall, while there are plentiful reports of comfortable beds and clean bedding, there are instances where the beds' quality failed to meet expectations, suggesting that the experience can vary depending on specific rooms or bed types.
Cleanliness
The reviews of the Best Western Priory Hotel present a mixed picture of the hotel's cleanliness. On the positive side, some guests found their rooms to be clean and modern with lovely decor. The rooms were described as very clean, tidy and comfortable by several visitors. Guests appreciated the clean and well-maintained communal areas and well-kept gardens. Additionally, the friendliness of the staff and the clean bogs added to their positive experience.
However, many reviews indicated significant issues with cleanliness. Several guests noted dirty bathrooms with black mould, cobwebs and grime. The carpets across the hotel were frequently described as stained and filthy. Areas such as the reception, dining space and even the cutlery and plates at breakfast were also reported as unclean. The condition of the bathrooms seemed particularly disappointing to many with complaints about rust, grout issues, mould and a general need for deep cleaning and updates.
Moreover, recurrent themes of room untidiness, dusty surfaces and inadequate housekeeping services were prevalent. Guests mentioned a lack of room service and inconsistent cleaning schedules with some rooms not being cleaned daily. Specific issues included dirty floors, stained bedspreads and a smelly environment in certain rooms. The general sentiment suggested a need for significant improvements in cleanliness and maintenance standards across the property.
In summary, while some guests found the Best Western Priory Hotel clean and comfortable, others experienced notable issues with cleanliness and upkeep. Consistent housekeeping and more rigorous maintenance could enhance the overall guest experience significantly.
Staff
Guests at the Best Western Priory Hotel have consistently praised the hotel staff for their friendliness and helpfulness. The team has been described as very friendly, welcoming and efficient with specific accolades for being knowledgeable and attentive. Guests noted that the bar staff, receptionists and waitresses, in particular, were cheerful and competent in their roles. There were mentions of personal interactions with the manager and reception staff that were positively impactful, reflecting excellent customer service.
While most reviews highlight the staff's dedication and good service, there were occasional remarks about staff being overworked and instances of slow service. Some reviews pointed out the need for better staffing during busy times, particularly at breakfast. Despite these few criticisms, the overall sentiment is that the staff are a significant asset to the Priory Hotel, making for an inviting and pleasant stay.
The courteousness and professionalism of the staff left a lasting impression on guests, contributing to a friendly and enjoyable atmosphere at the hotel.
Wi-Fi
Visitors to the Best Western Priory Hotel had mixed experiences with the hotel's WiFi service. On the positive side, reviews noted hotspot accessibility, connection availability and the presence of a free high-speed service in the reception area. Some guests praised the instant connection and the excellent WiFi available in certain rooms, mentioning no connectivity issues and super-fast broadband.
However, many guests pointed out significant shortcomings. Frequent issues included weak WiFi signals, internet often not working and sketchy performance in certain areas of the hotel, particularly in the annexe. Several reviews mentioned that the WiFi didn’t work at all in some rooms, making it unusable. Guests also reported problems with the TV reception, further adding to their dissatisfaction. Overall, while some guests experienced adequate to excellent service, others faced considerable challenges with the hotel's internet and TV facilities.
Parking
The parking at Best Western Priory Hotel receives praise from guests for numerous reasons. Many found the parking to be ample with plenty of spaces available for cars and even larger vehicles like horse boxes. Guests appreciated that the parking areas were good and well-signposted, making it easy to find a spot. The convenience of parking near the reception and even right by their rooms stood out, adding to the ease of access.
Additionally, the hotel offers free parking for guests, a feature that many found beneficial. There are also EV charging points available, though one instance mentioned a car blocking both spaces, rendering them unusable.
Accessibility considerations were noted positively with disabled guests able to park close to their rooms. The car park is described as large, off-road and private, enhancing the sense of security. Despite minor lighting issues and occasional parking space shortages due to other guests, most reviews reflect that parking at the hotel is straightforward and hassle-free. Guests also enjoyed the well-kept grounds and gardens, which complement the overall parking experience.
Family
The Best Western Priory Hotel offers a range of amenities and activities for families with children, earning strong praise for its family-friendly environment. The hotel features rooms that are specially adapted for families, including interconnecting rooms and options with twin beds, ensuring comfort and convenience for guests of all ages. Parents can appreciate the personalised service and the secure atmosphere adhering to Covid restrictions, which allows for a stress-free stay. Children seem to enjoy the varied food choices, particularly the breakfast options, making mealtimes a pleasant experience for the whole family. Additionally, the hotel accommodates biking families with bike holders and adaptations, providing an extra layer of enjoyment for those who enjoy outdoor activities. While there were minor issues, such as an iron not being adequate for suit trousers and a reported incident at breakfast, the overall feedback underscores a comfortable and welcoming atmosphere for family stays.
3 Star
Best Western Priory Hotel has garnered mixed reviews regarding its three-star rating and overall facilities. Some guests found it to be a delightful hotel poised at its current rating with some suggesting it might even qualify for four stars. Many see it as a solid hotel offered at a decent price, fitting well within three-star standards.
However, there are differing opinions. Some guests considered it to be a basic or low-end hotel, feeling it did not meet the expectations for its rating and cost. A few even suggested it resembled a two-star establishment rather than a three-star one. While it has its merits as a good three-star hotel, there are also comments indicating that renovation might not elevate its star rating any further. Overall, it's a mixed bag with the quality and value for money being points of contention among guests.
Business
The Best Western Priory Hotel in Bury St Edmunds offers a range of facilities and services suited for business travelers. Guests found the hotel to be conducive for business with desk space available in rooms, making it easy to work during their stay. The hotel is recommended for both short business trips and longer stays, as one can effectively conduct business over several days. While the hotel is also family-friendly, some noise may be a factor to consider. Overall, it serves as a practical option for business travelers visiting Bury St Edmunds.
Accessible
The Best Western Priory Hotel has garnered mixed reviews regarding its accessibility for guests with disabilities. Positive feedback highlights the presence of accessible rooms and spaces, making navigation relatively easy for some. Guests appreciated the ground floor rooms and the helpful access features that cater to those with mobility issues. The easily accessible car park and the ease of parking also received favorable mentions.
However, the hotel has notable areas for improvement. Guests pointed out several accessibility issues such as the inaccessibility of bathrooms, broken lift and the necessity to navigate steps and stairs to various facilities, including the hazardous stairs to the first floor. There were also mentions of disabled toilets being out of order and restricted entry into rooms requiring a key, making it less convenient for physically disabled guests.
Some specific drawbacks included an untidy disabled room and plastic cups offered in rooms, which may not meet the expectations of accessibility-focused travelers. Overall, while the hotel provides some accessible features that are beneficial, it falls short in several aspects, particularly for those requiring seamless, step-free access throughout the property.
Dog Friendly
The Best Western Priory Hotel stands out as a genuinely dog-friendly establishment, accommodating guests traveling with their canine companions. The hotel offers pet-friendly rooms, some featuring attractive surroundings such as a huge conker tree outside. Guests can comfortably stay with their dogs for a small charge. The garden rooms are particularly praised, providing lovely outside spaces ideal for dogs to explore.
The hotel also includes a good garden area and a grass area specifically for walking dogs, making it a convenient and enjoyable stay for pets. While the dog hotel facilities may be basic, the overall environment and consideration for dogs make it a preferred choice for travelers with pets. The hotel ensures that both guests and their dogs have a pleasant experience, accommodating pets well during their stay. The pet-friendly rooms are spacious and well-suited for small dogs, adding to a good stay for dog owners.
No, Best Western Priory Hotel doesn't have any pool.
No, a spa isn't available at Best Western Priory Hotel.
Yes, Best Western Priory Hotel welcomes dogs.
Yes, parking facilities are available at Best Western Priory Hotel.