5-Star HotelThis 5-star hotel offers well-designed and spacious rooms, each providing mountain views. Guests can enjoy a great breakfast with high-quality food. The hotel also features convenient underground parking and is located near bicycle routes.
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Summary of reviews related to the '5 Star' categoryCrystal Mountain Hotel Wisła with its aspiration to be a five-star establishment, has brought about a mixed range of reviews from its guests. On the positive side, some visitors appreciated the modern design and exceptional scenery the hotel offers. The delicious food impressed many, although it failed to reach the high standards expected of a five-star hotel. Guests also found the overall value for money admirable, considering the hotel's status.
However, there are notable drawbacks mentioned by the guests. Many expressed disappointment with the facilities and services, which seemingly fall short of the anticipated five-star experience. Issues such as cold water in the pool and jacuzzi, cheap building materials and poor room finishing were recurrent concerns. The quality of amenities like toiletries and food selection didn't quite meet the luxury standards expected. Additionally, the hotel's reception services and cleanliness were below par for a hotel claiming a five-star rating with some room issues like unattached toilet seats and broken mirrors further detracting from the experience.
While some praised the staff’s efforts and had enjoyable stays, it's evident that Crystal Mountain Hotel Wisła has to bridge the gap between its five-star claims and the actual guest experience to fully meet its aspirational standards. For those seeking a true five-star luxury stay, the hotel currently appears to miss the mark.
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