Cambridge, 220 Holiday Inn Drive43.415828,-80.319795(Show on Map)
6.7
Rated
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Comfort Inn stands out as a favorable lodging choice, particularly highlighted for its exceptional location. Strategically situated near major highways like the 401, the hotel offers easy accessibility and convenience for travelers. Its proximity to various strip malls, restaurants and shopping centers enhances its appeal with nearby dining options like Domino's Pizza and Tim Hortons adding to the convenience. The central and accessible position of the hotel ensures a stress-free and practical stay, making it a preferred choice for guests with specific destinations in mind.
When it comes to breakfast, the overall impressions are largely positive. Guests appreciate the variety and quality of the breakfast offerings, praising items such as omelets, eggs, sausages and the popular waffle maker. The breakfast is well-received for being hearty and included in the stay, although some minor concerns such as slow refills and timing issues due to COVID-19 restrictions do exist.
The rooms at Comfort Inn also receive commendable feedback, particularly for their comfort and cleanliness. Guests frequently mention the comfortable beds, clean rooms and peaceful atmosphere. In updated rooms, the modern feel and thoughtful design elements are additional highlights. While there are occasional reports of dated decor and cleanliness concerns, the overall room experience is deemed positive with special mention of spacious setups and attentive staff contributing to the smooth stay.
Cleanliness at Comfort Inn has mixed reviews; however, some guests do appreciate the clean linens and overall clean appearance of the hotel. Despite numerous complaints about bathroom cleanliness, such as dirty bathtubs and showers and unpleasant smells in some rooms, these issues are outweighed by positive experiences for many.
The staff at Comfort Inn are widely praised for their exceptional performance, friendliness and helpful nature. Guests note the excellent customer service provided by employees, making the check-in process seamless and ensuring rooms are clean and well-maintained. Staff members serving breakfast are particularly recognized for their kindness and supportiveness, greatly enhancing the guest experience.
Lastly, the comfort of the beds is frequently highlighted with many guests appreciating the big and comfy beds that contribute to a restful stay. Although there are occasional criticisms regarding stained sheets and variation in pillow quality, the beds are consistently praised for their comfort.
In summary, Comfort Inn delivers a favorable lodging experience with its excellent location, hearty breakfast, comfortable rooms and outstanding staff service, making it a reliable and restful choice for travelers.
Categories
Ski
Located in Cambridge, this hotel provides standard amenities and is within driving distance of Chicopee Ski Club, making it a convenient and affordable choice for ski trips.
Dog Friendly
Provides pet-friendly rooms. Offers a simple and comfortable stay for guests traveling with pets. Located in Cambridge.
3 Star
Comfort Inn hotels generally offer affordable and reliable accommodations. Guests can typically expect complimentary breakfast, free Wi-Fi, and comfortable rooms, making it a practical choice for budget-conscious travelers.
Golf
Sustainability Journey
Business
Accessible
Room Types
King Room - Non-SmokingThis triple room Pillow-top bed, fridge, microwave and flat screen television. Upper floor, no pets.
Queen Room with Two Queen Beds - Non-SmokingPillow-top beds, fridge, microwave and flat screen television. Upper floor, no pets.
Superior King Room - Non-SmokingPillow-top bed, fridge, microwave and flat screen television. Drive-up room with patio. No pets.
Superior Queen Room with Two Queen Beds - Non-SmokingPillow-top beds, fridge, microwave and flat screen television. Drive-up room with patio. No pets.
Superior King Room - Non SmokingPillow-top bed, fridge, microwave and flat screen television. Drive-up room with patio. Pet-friendly.
Superior Queen Room with Two Queen Beds - Non SmokingPillow-top beds, fridge, microwave and flat screen television. Drive-up room with patio. Pet-friendly.
Guest Reviews
6.7
Rated
Review Summaries
Location
The Comfort Inn boasts a highly praised location that guests find extremely convenient and accessible. Strategically placed near major highways, including the 401, the hotel is easily reachable and serves as an ideal base for travelers. Guests appreciate its proximity to numerous amenities such as various strip malls, restaurants and shopping centers. With Dominos pizza across the street and Tim Hortons just around the corner, dining options are plentiful. The hotel's location is described as particularly perfect for those with specific destinations in mind, offering both convenience and a central position. Clean and well-maintained, the Comfort Inn's positioning close to venues and essential services ensures a stress-free and practical stay.
Breakfast
The breakfast experience at Comfort Inn has received varied feedback from guests, but the positive sentiments dominate. Many have praised the breakfast as really good, excellent and fabulous, highlighting the great variety and delicious choices available. The inclusion of both hot and cold food items, particularly the omelets, eggs, sausages and the popular waffle maker, has been well received. Several guests appreciated the hearty offerings and the fact that breakfast was included in their stay.
However, there were some areas of concern. A few guests noted issues with food running out and refills being slow. Some found the breakfast to be below average or even inadequate, especially pointing out specific items like eggs that didn't meet expectations. The service timing was also a concern for some, as breakfast was served later than preferred or consisted of limited options due to COVID-19 restrictions. Despite these occasional setbacks, the overall impression remains positive with many enjoying the early start and the convenience of complimentary breakfast.
Rooms
At Comfort Inn, guest experiences with the rooms vary, but many positive aspects stand out. The beds are often highlighted for their exceptional comfort, making for a restful stay. Rooms are typically noted as clean and, in many cases, quietly peaceful. The presentation of the rooms is frequently praised with mentions of neat and spacious setups. Some guests appreciated the modern feel and thoughtful design elements, particularly in updated rooms. The hotel staff are commended for their helpfulness and training, contributing to a smooth stay.
Certain rooms feature ample space, including ones with a sofa, king bed, desk and storage areas. Despite some issues with room size and dated decor, the overall room comfort and tidiness are appreciated. While not all reviews are uniformly positive with some noting cleanliness concerns and occasional musty or foul smells, the overall experience at Comfort Inn suggests a reliable and restful accommodation option, especially with its comfortable bedding and well-maintained presentation.
Beds
Guests frequently highlight the comfort of the beds at Comfort Inn, describing them as comfortable, big and comfy. Some travelers note the spaciousness of the rooms alongside the comfort of the beds, adding a positive dimension to their stay. However, there are occasional criticisms about the quality, including mentions of stained sheets and beds, mushy and small pillows and some beds being too hard or sagging in the middle. Despite these few concerns, many guests consistently praise the comfortable nature of the beds.
Cleanliness
Comfort Inn has received mixed feedback regarding the cleanliness of the hotel. On a positive note, some guests appreciated the clean linens and overall clean appearance of the hotel. A few reviewers found their rooms to be clean and the stay affordable. However, many visitors were dissatisfied with the cleanliness standards, especially in the bathrooms. Complaints included dirty bathtubs, gritty and unclean showers and remnants in the toilet. The floors, particularly in the bathrooms, were frequently described as dirty or barely acceptable with issues like freezing cold laminate flooring and dirt buildup in the corners. Some rooms had an unpleasant smoky and musty smell, while others had dingy sheets and visible trash or remnants left from previous occupants. Additionally, the exposed damage around the bathroom fan and old, stained bathtub fixtures left a negative impression. In summary, while some aspects of the hotel's cleanliness were praised, significant improvements are needed to meet the expectations of many guests.
Staff
The general consensus from guest reviews of Comfort Inn highlights the exceptional performance of the staff. The majority of guests found the staff to be very nice, helpful and friendly. Many appreciated the courteous nature and excellent customer service provided by employees like Kim and Bev at the front desk. Guests noted that the staff were well-trained and took care of their needs effectively, making the check-in process easy and ensuring rooms were clean and accessible. Furthermore, the staff serving breakfast were particularly praised for their genuine kindness and helpfulness. Despite some criticisms regarding occasional lapses in professionalism and a few isolated incidents of unfriendliness, the overall impression of the staff at Comfort Inn is positive with their welcoming and supportive demeanor greatly enhancing guest experiences.
FAQ
No, Comfort Inn doesn't have any pool.
No, a spa isn't available at Comfort Inn.
Yes, Comfort Inn welcomes dogs.
No, parking facilities aren't available at Comfort Inn.
