Heritage Hotel Cameron Highlands
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Summary of reviewsHeritage Hotel Cameron Highlands offers a compelling mix of positives, making it a favored destination for many travelers. The hotel's highly strategic location in Tanah Rata is a significant advantage, balancing close proximity to shops and restaurants with the tranquility of a peaceful environment. Scenic hilltop views and easy access to local tourist attractions further add to its appeal. Ample and well-organized parking options are available, adding to the convenience for those traveling by car.
Guests frequently commend the spacious and clean rooms, highlighting the comfortable beds and delightful mountain views from balconies. Family travelers find the hotel particularly accommodating with spacious family rooms, child-friendly amenities and a safe and cozy atmosphere ideal for children.
Staff at the Heritage Hotel receive consistent praise for their friendliness, professionalism and attentive service, contributing to a warm and inviting guest experience. The cleanliness of the hotel, while generally satisfying, has room for improvement, particularly in older sections and specific areas like carpets and bathrooms.
Breakfast at the hotel has its highlights, especially dishes like nasi lemak and vegetarian options available upon request, although some guests note a lack of variety and issues with refills. Dinner options are equally mixed but generally enjoyed for their taste with candlelight dinners being a unique offering despite some limitations in restaurant hours and menu variety.
WiFi at the hotel presents a mixed bag with some guests finding it adequate while others experience connectivity issues, underlining a need for improvement. However, the stable and functional WiFi does meet basic internet needs for many.
Overall, Heritage Hotel Cameron Highlands excels through its strategic location, friendly staff, comfortable and clean accommodations and family-friendly environment, making it a highly recommended option for visitors to the Cameron Highlands. Enhancements in specific areas such as breakfast variety, room updates and WiFi reliability could further elevate the guest experience.
Categories
Guests frequently commend the spacious and clean rooms, highlighting the comfortable beds and delightful mountain views from balconies. Family travelers find the hotel particularly accommodating with spacious family rooms, child-friendly amenities and a safe and cozy atmosphere ideal for children.
Staff at the Heritage Hotel receive consistent praise for their friendliness, professionalism and attentive service, contributing to a warm and inviting guest experience. The cleanliness of the hotel, while generally satisfying, has room for improvement, particularly in older sections and specific areas like carpets and bathrooms.
Breakfast at the hotel has its highlights, especially dishes like nasi lemak and vegetarian options available upon request, although some guests note a lack of variety and issues with refills. Dinner options are equally mixed but generally enjoyed for their taste with candlelight dinners being a unique offering despite some limitations in restaurant hours and menu variety.
WiFi at the hotel presents a mixed bag with some guests finding it adequate while others experience connectivity issues, underlining a need for improvement. However, the stable and functional WiFi does meet basic internet needs for many.
Overall, Heritage Hotel Cameron Highlands excels through its strategic location, friendly staff, comfortable and clean accommodations and family-friendly environment, making it a highly recommended option for visitors to the Cameron Highlands. Enhancements in specific areas such as breakfast variety, room updates and WiFi reliability could further elevate the guest experience.
Hotel near Golf Courses
Located only 0.2 km from Cameron Highlands Golf Course, this hotel offers excellent walking access to the greens. It provides a convenient base for golf lovers.
Business Hotel
This hotel provides six meeting and conference venues suitable for gatherings of all sizes, from intimate meetings of 10 to grand conferences for up to 300 guests. It also offers a dedicated events team to ensure seamless and successful events.
Hotel with Parking
Heritage Hotel offers free parking, including free self-parking on-site. The hotel has a car park on its premises for guest use without charge.
Accessible Hotel
This hotel offers wheelchair accessible rooms and the entire unit is wheelchair accessible. It features a lift/elevator and grab bars near the toilet, providing comprehensive accessibility features.
3-Star Hotel
This Tudor-style boutique hotel offers a blend of modern comfort and traditional charm. Guests appreciate the variety of breakfast choices, spacious rooms, and its convenient location close to attractions while maintaining a serene atmosphere. The hotel also features a library and garden.
Hotel for Honeymoon
Family Friendly Hotel
Cheap Hotel
Guest Reviews
Heritage Hotel Cameron Highlands boasts a remarkably convenient and strategic location in Tanah Rata, making it an excellent choice for visitors. The hotel is situated close to the town center but still enjoys a peaceful, serene environment away from the hustle and bustle. Guests appreciate being within walking distance to numerous shops, restaurants, banks and convenient stores.
The hotel's position on a hill offers breathtaking views of the surrounding hills and green valleys, effectively blending accessibility with natural beauty. Visitors particularly enjoy the panoramic mountain views from their rooms and balconies. The proximity to tourist attractions and easy access for travelers with their own transport further enhances its appeal.
Moreover, the hotel's quiet and calm atmosphere provides a relaxing retreat for families and solo travelers alike, while still being close to the heart of Tanah Rata. This balance of tranquility and convenience, coupled with ample parking and the property’s clean, comfortable rooms, makes it a highly recommended stay for those visiting the Cameron Highlands.
Heritage Hotel Cameron Highlands offers a breakfast experience that has received mixed reviews from guests. On the positive side, many appreciated the delicious and varied breakfast options available with some highlighting the extensive selection and great taste. In particular, the nasi lemak, porridge, bread butter pudding and vegetarian options upon request were praised. The breakfast environment is also noted for its pleasant atmosphere and beautiful views of the surrounding nature.
However, there are areas that require improvement. Some guests found the breakfast options repetitive, lacking in variety and not up to the standards expected for the price. Complaints about the buffet being overcrowded, slow refills and certain items not being replenished were common. The absence of an egg station and limited fruit selections were also noted as drawbacks. Additionally, the quality of some dishes, such as the omelets, was criticized for being below par. Overall, while the breakfast has its highlights, improvements in variety, quality and service could enhance the dining experience for future guests.
The dinner experience at Heritage Hotel Cameron Highlands offers a mixed bag of reviews. The candlelight dinner is noted as a highlight worth trying. Guests have the option of a buffet dinner, which some found to be convenient though the food quantity has reportedly diminished compared to previous visits. The restaurant is described as nice, but the in-house dining service closes early and there is no steamboat dinner available. Additionally, the café may be closed for ala carte dining when catering to large groups. Despite some limitations, both breakfast and dinner are generally praised for their taste.
The rooms at Heritage Hotel Cameron Highlands have garnered mixed reviews from guests with a notable emphasis on their spaciousness and cleanliness. Many visitors appreciated the generous size of the rooms, describing them as comfortable and well-equipped with basic amenities like mini-refrigerators, kettles and hairdryers. The views from the rooms, particularly those overlooking the mountains, were frequently highlighted as a delightful aspect, enhancing the overall stay experience.
Guests praised the comfortable beds and the availability of bathtubs as added comforts. The atmosphere and ambient surroundings of the hotel contributed positively, providing a serene and relaxing environment. Cleanliness was generally met with approval, though some guests noted instances of dust and unclean carpets.
Despite these positive aspects, several reviews pointed out areas needing improvement. Some rooms, especially in the older wings, were described as outdated and in need of renovation. Issues such as musty smells, visible mold and poor maintenance of certain facilities were mentioned. Additionally, the soundproofing of the rooms did not meet expectations for some, leading to disturbances from hallway noise.
Overall, while the spacious and well-furnished rooms were appreciated, the hotel's older sections would benefit from updates and better maintenance to ensure a consistently pleasant stay for all guests.
Travelers to the Heritage Hotel Cameron Highlands will find a mixed reception when it comes to the beds, but there are numerous positives noted by guests. Many reviews highlight the presence of big, king-sized beds that are often described as comfortable and clean. Guests appreciated comfortable mattresses and clean sheets, contributing to a peaceful and restful stay.
There are several mentions of spacious bed spaces and large, comfy beds along with clean and satisfying bedding, making it an appealing choice for those prioritizing bed comfort. However, some visitors pointed out issues such as hard or uncomfortable beds and pillows that were not to their liking, indicating a potential inconsistency in bed quality across different rooms. A few reviews noted discrepancies like thin blankets or old bed linens, which might affect the overall experience for some guests.
Overall, while there are variances in individual experiences, the positive comments about large, comfortable and clean beds suggest that most guests find their stay at Heritage Hotel Cameron Highlands conducive to relaxation and comfort.
Heritage Hotel Cameron Highlands presents a mixed experience regarding cleanliness. Guests frequently praise the hotel for its clean rooms, neat surroundings and tidy environment, highlighting the overall cleanliness as very satisfying and exceptional in some cases. Bathrooms, while occasionally cited as clean and well-maintained, require more attention to detail in specific areas with issues like mold and slipperiness noted.
However, many reviews suggest that the age of the hotel is apparent with several areas including rooms and corridors needing upgrades and more thorough cleaning. Carpets, blankets and bed linens are criticized for having dust, stains and an unpleasant musty smell, reflecting a level of cleanliness that does not meet all guests' expectations. The bathrooms often receive mixed reviews with some needing significant improvements and deeper cleaning.
Overall, although the hotel facilities are generally clean and comfortable for some, multiple guests feel that proper attention to cleanliness and maintenance is lacking, implying a pressing need for refurbishment and more diligent housekeeping practices.
Visitors to the Heritage Hotel Cameron Highlands consistently highlight the exceptional nature of the hotel's staff. The majority of the reviews praise the staff for being very friendly, welcoming and attentive. Guests frequently mention the politeness and professional demeanor of the reception staff, as well as the helpfulness and prompt response from the housekeeping team. There is a sense of great hospitality and courteous service that seems to permeate the entire establishment, from front desk to housekeepers.
Housekeeping staff are commended for their efficiency and thoroughness, often accommodating special requests and promptly addressing any issues. The reception staff stand out for their friendly and approachable nature, ensuring a warm welcome and smooth check-in process. Many guests appreciate the staff’s willingness to go above and beyond, noting instances where their prompt actions and polite interactions significantly enhanced their stay.
Despite the overwhelmingly positive feedback, there are a few comments pointing to inconsistent service levels. Some guests noted experiences with staff who appeared demotivated or less attentive and there are occasional mentions of staff needing more training. However, these instances seem to be exceptions rather than the norm.
Overall, the Heritage Hotel Cameron Highlands appears to provide a high standard of customer service with many guests recognizing and appreciating the friendly, polite and helpful nature of the staff, contributing to a welcoming and pleasant stay.
The WiFi at Heritage Hotel Cameron Highlands presents a mixed experience for guests. While some praise the WiFi as being accessible and stable without errors, many report issues such as slow speeds, poor connections and weak signals, especially during peak times with many guests. Despite these challenges, the WiFi is noted as adequate and generally functional when it is working well, providing enough access for basic internet use. Some reviewers suggest improvements, such as increasing the speed to a minimum of 30mb and ensuring more stable and reliable connections to enhance the overall guest experience.
Heritage Hotel Cameron Highlands offers a variety of parking options for its guests, making it a convenient choice for travelers with vehicles. The majority of reviews highlight the ample and spacious parking areas that are well managed and easily accessible. Guests can find parking both in front of the hotel and downstairs and the allocation process is straightforward.
Parking is complimentary, which adds to the overall value of staying at the hotel. The car park is described as large and comfortable with plenty of parking spaces available, including covered parking areas. Some comments mention that parking can occasionally be full, but generally, it seems that finding a spot is not a significant issue.
Overall, the parking facilities at Heritage Hotel Cameron Highlands receive favorable feedback for being sufficient, easily accessible and well-organized with an abundance of spaces provided for guests' convenience.
The Heritage Hotel Cameron Highlands is a highly favored destination for family stays, especially for those traveling with children. Families have appreciated the hotel's family rooms and spacious twin double bed suites, which comfortably accommodate both parents and kids. The hotel is praised for its clean, safe and cozy environment, making it a very family-friendly option. Children seem to particularly enjoy the hotel's bathtub and mini playground, adding fun and excitement to their stay.
The tranquil and quiet ambiance of the hotel is ideal for kids, providing a peaceful retreat for families. Additional facilities such as the mini gym and fish pond are beneficial and appealing to children. While some minor inconveniences like the absence of a baby cot unless requested and the single iron for guest use have been noted, these do not overshadow the overall positive family experience.
The hotel management could further enhance guest loyalty by considering a membership or point collection system for frequent visitors. Nonetheless with its comfortable accommodations and child-friendly amenities, the Heritage Hotel Cameron Highlands remains a top choice for families looking for a restful and enjoyable stay.
Heritage Hotel Cameron Highlands boasts scenic views which many guests highlighted as a key feature. The hotel offers clean, comfortable rooms that reflect a four-star quality and the helpful staff further enhance the guest experience. While the cleanliness is rated very highly, some areas require improvement. Some guests found the room service lacking and noted that the hotel facilities need general maintenance. Breakfast has been mentioned as an aspect that could use enhancement. Though the hotel provides excellent value for money, some guests felt that the property's overall condition and old furniture did not meet the four-star standard. Despite these mixed reviews, the serene and less busy environment remains a positive aspect for those looking for a peaceful stay.
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Location
The hotel's position on a hill offers breathtaking views of the surrounding hills and green valleys, effectively blending accessibility with natural beauty. Visitors particularly enjoy the panoramic mountain views from their rooms and balconies. The proximity to tourist attractions and easy access for travelers with their own transport further enhances its appeal.
Moreover, the hotel's quiet and calm atmosphere provides a relaxing retreat for families and solo travelers alike, while still being close to the heart of Tanah Rata. This balance of tranquility and convenience, coupled with ample parking and the property’s clean, comfortable rooms, makes it a highly recommended stay for those visiting the Cameron Highlands.
Breakfast
However, there are areas that require improvement. Some guests found the breakfast options repetitive, lacking in variety and not up to the standards expected for the price. Complaints about the buffet being overcrowded, slow refills and certain items not being replenished were common. The absence of an egg station and limited fruit selections were also noted as drawbacks. Additionally, the quality of some dishes, such as the omelets, was criticized for being below par. Overall, while the breakfast has its highlights, improvements in variety, quality and service could enhance the dining experience for future guests.
Dinner
Rooms
Guests praised the comfortable beds and the availability of bathtubs as added comforts. The atmosphere and ambient surroundings of the hotel contributed positively, providing a serene and relaxing environment. Cleanliness was generally met with approval, though some guests noted instances of dust and unclean carpets.
Despite these positive aspects, several reviews pointed out areas needing improvement. Some rooms, especially in the older wings, were described as outdated and in need of renovation. Issues such as musty smells, visible mold and poor maintenance of certain facilities were mentioned. Additionally, the soundproofing of the rooms did not meet expectations for some, leading to disturbances from hallway noise.
Overall, while the spacious and well-furnished rooms were appreciated, the hotel's older sections would benefit from updates and better maintenance to ensure a consistently pleasant stay for all guests.
Beds
There are several mentions of spacious bed spaces and large, comfy beds along with clean and satisfying bedding, making it an appealing choice for those prioritizing bed comfort. However, some visitors pointed out issues such as hard or uncomfortable beds and pillows that were not to their liking, indicating a potential inconsistency in bed quality across different rooms. A few reviews noted discrepancies like thin blankets or old bed linens, which might affect the overall experience for some guests.
Overall, while there are variances in individual experiences, the positive comments about large, comfortable and clean beds suggest that most guests find their stay at Heritage Hotel Cameron Highlands conducive to relaxation and comfort.
Cleanliness
However, many reviews suggest that the age of the hotel is apparent with several areas including rooms and corridors needing upgrades and more thorough cleaning. Carpets, blankets and bed linens are criticized for having dust, stains and an unpleasant musty smell, reflecting a level of cleanliness that does not meet all guests' expectations. The bathrooms often receive mixed reviews with some needing significant improvements and deeper cleaning.
Overall, although the hotel facilities are generally clean and comfortable for some, multiple guests feel that proper attention to cleanliness and maintenance is lacking, implying a pressing need for refurbishment and more diligent housekeeping practices.
Staff
Housekeeping staff are commended for their efficiency and thoroughness, often accommodating special requests and promptly addressing any issues. The reception staff stand out for their friendly and approachable nature, ensuring a warm welcome and smooth check-in process. Many guests appreciate the staff’s willingness to go above and beyond, noting instances where their prompt actions and polite interactions significantly enhanced their stay.
Despite the overwhelmingly positive feedback, there are a few comments pointing to inconsistent service levels. Some guests noted experiences with staff who appeared demotivated or less attentive and there are occasional mentions of staff needing more training. However, these instances seem to be exceptions rather than the norm.
Overall, the Heritage Hotel Cameron Highlands appears to provide a high standard of customer service with many guests recognizing and appreciating the friendly, polite and helpful nature of the staff, contributing to a welcoming and pleasant stay.
Wi-Fi
Parking
Parking is complimentary, which adds to the overall value of staying at the hotel. The car park is described as large and comfortable with plenty of parking spaces available, including covered parking areas. Some comments mention that parking can occasionally be full, but generally, it seems that finding a spot is not a significant issue.
Overall, the parking facilities at Heritage Hotel Cameron Highlands receive favorable feedback for being sufficient, easily accessible and well-organized with an abundance of spaces provided for guests' convenience.
Family
The tranquil and quiet ambiance of the hotel is ideal for kids, providing a peaceful retreat for families. Additional facilities such as the mini gym and fish pond are beneficial and appealing to children. While some minor inconveniences like the absence of a baby cot unless requested and the single iron for guest use have been noted, these do not overshadow the overall positive family experience.
The hotel management could further enhance guest loyalty by considering a membership or point collection system for frequent visitors. Nonetheless with its comfortable accommodations and child-friendly amenities, the Heritage Hotel Cameron Highlands remains a top choice for families looking for a restful and enjoyable stay.
4 Star
No, Heritage Hotel Cameron Highlands doesn't have any pool.
No, a spa isn't available at Heritage Hotel Cameron Highlands.
No, Heritage Hotel Cameron Highlands doesn't allow dogs.
Yes, parking facilities are available at Heritage Hotel Cameron Highlands.
No, Heritage Hotel Cameron Highlands doesn't have a gym.
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