7,258,491 hotelsin 60 categories
Accessible, 3-Star Hotels in Cancun
24 HOTELS IN AND AROUND CANCUNMost popular user searches in Cancun: hotels for adults only.
Ranking can be influenced by the commissions we receive.
$
Info
Summary of reviews
Hotel Calypso Cancun garners significant positive feedback with its prime location being a standout feature. Situated centrally in the vibrant hotel zone of Cancun, the hotel provides easy access to nearby beaches, restaurants, shops and markets, making it a convenient base for tourists. The proximity to the dock for Isla Mujeres and nearby bus stops enhances the convenience, allowing guests to explore key tourist spots and entertainment venues effortlessly. The value for money and overall service reinforce its appeal, positioning it as a favored choice for vacationers aiming to comfortably explore Cancun.
The hotel's breakfast experience receives mixed reviews. While some guests find it comforting and meeting basic expectations, others are less satisfied, citing a lack of variety and limited options. The absence of a buffet and issues like long waits and insufficient staff further detract from the experience. However, notable improvements are ongoing, suggesting potential enhancements in the future. Dining at Restaurant La Fontina and Restaurant Chachalacos has been positively received.
Rooms at Hotel Calypso Cancun offer a spacious and clean environment with many guests appreciating the comfort, quality bedding and pleasant views of the garden or pool area. However, the hotel’s facilities show signs of aging with some rooms in need of renovations. Issues such as small, poorly ventilated bathrooms with low water pressure, outdated air conditioning systems and maintenance shortcomings detract from the overall guest experience. Occasional lapses in housekeeping were noted but often addressed by the staff.
Many guests commend the hotel's cleanliness, emphasizing spotless rooms, well-maintained common areas and a clean pool area. Nevertheless, complaints about unpleasant odors, inadequate cleaning services and occasional sightings of insects suggest room for improvement.
Staff interactions yield varying experiences. Numerous guests praise the courteous, helpful and attentive staff, highlighting their supportive nature, particularly in the restaurant and store. However, some encounters with unhelpful or rude behavior, especially at the front desk, indicate inconsistencies in service levels, affecting the overall guest experience.
The hotel's Wi-Fi service is another mixed point. While some guests report decent connectivity, many note that the Wi-Fi is inconsistent, particularly in the rooms, often only functioning well in the reception area. This inconsistency may be a concern for travelers needing reliable internet access.
The pool area with its spacious back yard and well-maintained garden, receives mixed reviews. Guests enjoy the pleasant environment and good sunbeds, but issues like inadequate lighting, over-chlorination and general maintenance concerns diminish the overall experience. Improvements in these areas could elevate the pool's appeal.
Lastly, bed comfort is largely positively noted with many guests finding the mattresses soft and comfortable. However, some reviews mention worn-out or hard mattresses, small bed sizes and occasional cleanliness issues with bedding. Overall, many guests are satisfied with the comfort provided.
In summary, Hotel Calypso Cancun presents a comfortable and conveniently located option for tourists with potential areas for improvement in breakfast variety, facility maintenance, staff consistency, Wi-Fi reliability and pool upkeep.
The hotel's breakfast experience receives mixed reviews. While some guests find it comforting and meeting basic expectations, others are less satisfied, citing a lack of variety and limited options. The absence of a buffet and issues like long waits and insufficient staff further detract from the experience. However, notable improvements are ongoing, suggesting potential enhancements in the future. Dining at Restaurant La Fontina and Restaurant Chachalacos has been positively received.
Rooms at Hotel Calypso Cancun offer a spacious and clean environment with many guests appreciating the comfort, quality bedding and pleasant views of the garden or pool area. However, the hotel’s facilities show signs of aging with some rooms in need of renovations. Issues such as small, poorly ventilated bathrooms with low water pressure, outdated air conditioning systems and maintenance shortcomings detract from the overall guest experience. Occasional lapses in housekeeping were noted but often addressed by the staff.
Many guests commend the hotel's cleanliness, emphasizing spotless rooms, well-maintained common areas and a clean pool area. Nevertheless, complaints about unpleasant odors, inadequate cleaning services and occasional sightings of insects suggest room for improvement.
Staff interactions yield varying experiences. Numerous guests praise the courteous, helpful and attentive staff, highlighting their supportive nature, particularly in the restaurant and store. However, some encounters with unhelpful or rude behavior, especially at the front desk, indicate inconsistencies in service levels, affecting the overall guest experience.
The hotel's Wi-Fi service is another mixed point. While some guests report decent connectivity, many note that the Wi-Fi is inconsistent, particularly in the rooms, often only functioning well in the reception area. This inconsistency may be a concern for travelers needing reliable internet access.
The pool area with its spacious back yard and well-maintained garden, receives mixed reviews. Guests enjoy the pleasant environment and good sunbeds, but issues like inadequate lighting, over-chlorination and general maintenance concerns diminish the overall experience. Improvements in these areas could elevate the pool's appeal.
Lastly, bed comfort is largely positively noted with many guests finding the mattresses soft and comfortable. However, some reviews mention worn-out or hard mattresses, small bed sizes and occasional cleanliness issues with bedding. Overall, many guests are satisfied with the comfort provided.
In summary, Hotel Calypso Cancun presents a comfortable and conveniently located option for tourists with potential areas for improvement in breakfast variety, facility maintenance, staff consistency, Wi-Fi reliability and pool upkeep.
Categories
Accessible
3 Star
Nightlife
$
Info
Summary of reviews
The Residence Inn by Marriott Cancun Hotel Zone emerges as a strong choice for travelers seeking convenience, comfort, and quality. Its location, just a short drive from Cancun Airport, is highly praised for convenience, especially for those with tight travel schedules. The hotel's positioning within Cancun's Hotel Zone provides a peaceful retreat away from the bustling city, although it necessitates additional transportation to access shopping, dining, and beaches.
Guests frequently commend the spacious, modern rooms, which are equipped with kitchens and comfortable bedding, making them ideal for families and longer stays. The rooms are consistently noted for their cleanliness, with a well-maintained appearance that enhances the overall guest experience. The impeccable housekeeping standards are matched by the friendly and accommodating staff, who add to the welcoming atmosphere of the hotel.
Dining at the Residence Inn offers a generally positive experience. The breakfast buffet is described as varied and plentiful, featuring delightful Mexican dishes, although some guests note a lack of variety over time. Dinner options, featuring a nearby seafood restaurant and a rooftop snack bar, are well-received for quality and service, despite remarks on limited selections and occasional delays.
The hotel amenities, including free Wi-Fi, a small but well-equipped gym, and two stunning rooftop pools, further enrich the guest experience. The pools are particularly celebrated for their beautiful views and heated comfort, contributing to a tranquil environment. The outdoor rooftop area, complete with a snack bar, complements the pools and enhances the relaxing ambiance.
Despite its three-star rating, the Residence Inn by Marriott Cancun Hotel Zone provides excellent value for budget-conscious travelers, thanks to its blend of quality accommodations, appealing amenities, and strategic location. The overall impression is of a well-appointed hotel that focuses on guest satisfaction, making it a commendable choice for short stays or layovers in Cancun.
Guests frequently commend the spacious, modern rooms, which are equipped with kitchens and comfortable bedding, making them ideal for families and longer stays. The rooms are consistently noted for their cleanliness, with a well-maintained appearance that enhances the overall guest experience. The impeccable housekeeping standards are matched by the friendly and accommodating staff, who add to the welcoming atmosphere of the hotel.
Dining at the Residence Inn offers a generally positive experience. The breakfast buffet is described as varied and plentiful, featuring delightful Mexican dishes, although some guests note a lack of variety over time. Dinner options, featuring a nearby seafood restaurant and a rooftop snack bar, are well-received for quality and service, despite remarks on limited selections and occasional delays.
The hotel amenities, including free Wi-Fi, a small but well-equipped gym, and two stunning rooftop pools, further enrich the guest experience. The pools are particularly celebrated for their beautiful views and heated comfort, contributing to a tranquil environment. The outdoor rooftop area, complete with a snack bar, complements the pools and enhances the relaxing ambiance.
Despite its three-star rating, the Residence Inn by Marriott Cancun Hotel Zone provides excellent value for budget-conscious travelers, thanks to its blend of quality accommodations, appealing amenities, and strategic location. The overall impression is of a well-appointed hotel that focuses on guest satisfaction, making it a commendable choice for short stays or layovers in Cancun.
Categories
3 Star
Accessible
Dog Friendly
$
Info
Summary of reviews
Ibis Cancun Centro is a centrally-located, budget-friendly hotel in the heart of Cancun, providing easy access to essential services, shopping and dining options. Its close proximity to public transportation and the airport makes it an ideal choice for business travelers and tourists in transit. Despite some reviews noting the rooms' compact size and basic facilities, they are clean and functional, offering essentials like air conditioning, comfortable beds and decent Wi-Fi.
Guests appreciate the breakfast spread, praising its quality, variety and value for money, although some desired more diverse options and better replenishment of items. The dining experience at Ibis Kitchen also garners mixed reviews; while some enjoyed the flavorful meals, others noted limited evening dining options and inconsistencies in service. The nearby area lacks a wide range of dining choices, but the hotel is close to a budget-friendly restaurant and a Superama.
The rooms are primarily clean and well-maintained, but some guests reported issues like small size, musty smells and outdated features. Noise from adjoining rooms and corridor activity was another common complaint. While the Wi-Fi service received a mix of reviews with many citing poor connectivity, some found it satisfactory in certain areas like the lobby.
Cleanliness is generally consistent although there were mentions of areas needing more attention, such as bathrooms and older bedding. The staff are noted for their friendliness and helpfulness, particularly in the breakfast area and front desk, though there were occasional comments about inconsistencies in professionalism.
Parking at the hotel offers a secure but somewhat limited experience with additional fees and access-related inconveniences. Despite these drawbacks, the secure parking and complimentary spaces outside the premises are appreciated.
Family travelers have mixed opinions on the hotel's suitability with some valuing the activities available for kids and the welcoming atmosphere, while others found the spaces too small and noisy for larger families. The beds, too, received varied feedback; while some guests found them comfortable, others felt they were too small or uncomfortable for extended stays.
As a three-star establishment, Ibis Cancun Centro meets expectations for budget-conscious travelers, offering good value for money. It is a reliable and no-frills option, especially for short-term visits, business trips or transit stays. With its strategic location, friendly staff and overall functional amenities, it remains a practical choice despite some areas where improvements are needed.
Guests appreciate the breakfast spread, praising its quality, variety and value for money, although some desired more diverse options and better replenishment of items. The dining experience at Ibis Kitchen also garners mixed reviews; while some enjoyed the flavorful meals, others noted limited evening dining options and inconsistencies in service. The nearby area lacks a wide range of dining choices, but the hotel is close to a budget-friendly restaurant and a Superama.
The rooms are primarily clean and well-maintained, but some guests reported issues like small size, musty smells and outdated features. Noise from adjoining rooms and corridor activity was another common complaint. While the Wi-Fi service received a mix of reviews with many citing poor connectivity, some found it satisfactory in certain areas like the lobby.
Cleanliness is generally consistent although there were mentions of areas needing more attention, such as bathrooms and older bedding. The staff are noted for their friendliness and helpfulness, particularly in the breakfast area and front desk, though there were occasional comments about inconsistencies in professionalism.
Parking at the hotel offers a secure but somewhat limited experience with additional fees and access-related inconveniences. Despite these drawbacks, the secure parking and complimentary spaces outside the premises are appreciated.
Family travelers have mixed opinions on the hotel's suitability with some valuing the activities available for kids and the welcoming atmosphere, while others found the spaces too small and noisy for larger families. The beds, too, received varied feedback; while some guests found them comfortable, others felt they were too small or uncomfortable for extended stays.
As a three-star establishment, Ibis Cancun Centro meets expectations for budget-conscious travelers, offering good value for money. It is a reliable and no-frills option, especially for short-term visits, business trips or transit stays. With its strategic location, friendly staff and overall functional amenities, it remains a practical choice despite some areas where improvements are needed.
Categories
3 Star
Accessible
Family
$
Info
Categories
Accessible
3 Star
Spa
$
Info
Summary of reviews
Eco-hotel El Rey del Caribe in Cancun strikes a perfect balance between a serene retreat and convenient access to city amenities. It is situated in downtown Cancun, close to the ADO bus station and numerous dining outlets, supermarkets and attractions like Mercado 23 and Mercado 28. Despite being tucked away from the bustling streets, its central location allows easy navigation to various destinations, including the Yucatan Peninsula and Isla Mujeres. The hotel’s lush tropical garden and beautiful courtyard pool further enhance the tranquil atmosphere, making it an ideal hideaway amid the urban setting.
Guests generally praise the breakfast service, describing it as delicious and generous, featuring a mix of sweet and savory options, including traditional Mexican dishes like chilaquiles. While some found the portions small or the variety limited, the setting in a lovely courtyard adds to the appealing breakfast experience.
Dinner options at the hotel are well-regarded, contributing to a positive dining experience. Proximity to good and reasonably priced local restaurants nearby, including two right next to the hotel and one within five blocks, makes it easy for guests to indulge in local cuisine. For a more relaxed option, guests can enjoy their meals as takeout in the hotel’s quiet patio area.
The spacious and clean rooms, often described as rustic and comfortable, enhance the guest experience. Equipped with kitchenettes and surrounded by serene gardens, they offer a pleasant environment for extended stays. Despite some comments about outdated decor and minor maintenance issues, the cleanliness and overall spaciousness are consistently praised.
Cleanliness is a standout feature at Eco-hotel El Rey del Caribe. The rooms, bathrooms and common areas are well-maintained, contributing to the hotel's pristine condition. The friendly and accommodating staff play a crucial role in upholding these high standards, ensuring a welcoming and comfortable atmosphere for all visitors.
The staff consistently receive high marks for their friendliness, professionalism and helpfulness, particularly the front desk and housekeeping teams. They make guests feel right at home, contributing to a memorable stay with their efficient and attentive service.
However, the WiFi service shows room for improvement, as reviews reveal mixed experiences. While some guests found the WiFi strong, many faced connectivity issues, especially in their rooms.
The massage services at the hotel’s garden spa come highly recommended with specific praise for the quality and the relaxing experience they provide. However, some guests noted that the jacuzzi was either not working or unavailable.
The pool, although modest in size, is described as clean, refreshing and well-maintained, set within a tranquil and lush garden. This area provides a serene retreat for guests, particularly appreciated for its relaxing atmosphere and beautiful surroundings.
Eco-hotel El Rey del Caribe is also recognized as a great place for families, offering family-friendly accommodation options and a welcoming environment with a beautiful garden for kids to explore. Although some minor maintenance issues were noted, the overall experience is positive with many families finding it an ideal spot for a peaceful retreat.
For those interested in nightlife, the hotel’s central location provides easy access to numerous bars, restaurants and cafes. Despite this proximity to lively attractions, the hotel maintains a peaceful ambiance, ensuring a restful retreat after a night out.
Beds at the hotel consistently receive praise for their comfort, providing a restful night’s sleep. The size and quality of the beds are often highlighted, contributing to the overall comfort of the accommodations. Although a few guests found some beds harder than preferred, the general consensus is positive.
Finally, the hotel’s accessibility features, including an adequate elevator, cater well to guests with disabilities, ensuring a comfortable and convenient stay.
Overall, Eco-hotel El Rey del Caribe offers a delightful blend of serene retreat and convenient access with excellent cleanliness, friendly staff, comfortable beds and a relaxing atmosphere, making it a highly recommended choice for travelers exploring Cancun.
Guests generally praise the breakfast service, describing it as delicious and generous, featuring a mix of sweet and savory options, including traditional Mexican dishes like chilaquiles. While some found the portions small or the variety limited, the setting in a lovely courtyard adds to the appealing breakfast experience.
Dinner options at the hotel are well-regarded, contributing to a positive dining experience. Proximity to good and reasonably priced local restaurants nearby, including two right next to the hotel and one within five blocks, makes it easy for guests to indulge in local cuisine. For a more relaxed option, guests can enjoy their meals as takeout in the hotel’s quiet patio area.
The spacious and clean rooms, often described as rustic and comfortable, enhance the guest experience. Equipped with kitchenettes and surrounded by serene gardens, they offer a pleasant environment for extended stays. Despite some comments about outdated decor and minor maintenance issues, the cleanliness and overall spaciousness are consistently praised.
Cleanliness is a standout feature at Eco-hotel El Rey del Caribe. The rooms, bathrooms and common areas are well-maintained, contributing to the hotel's pristine condition. The friendly and accommodating staff play a crucial role in upholding these high standards, ensuring a welcoming and comfortable atmosphere for all visitors.
The staff consistently receive high marks for their friendliness, professionalism and helpfulness, particularly the front desk and housekeeping teams. They make guests feel right at home, contributing to a memorable stay with their efficient and attentive service.
However, the WiFi service shows room for improvement, as reviews reveal mixed experiences. While some guests found the WiFi strong, many faced connectivity issues, especially in their rooms.
The massage services at the hotel’s garden spa come highly recommended with specific praise for the quality and the relaxing experience they provide. However, some guests noted that the jacuzzi was either not working or unavailable.
The pool, although modest in size, is described as clean, refreshing and well-maintained, set within a tranquil and lush garden. This area provides a serene retreat for guests, particularly appreciated for its relaxing atmosphere and beautiful surroundings.
Eco-hotel El Rey del Caribe is also recognized as a great place for families, offering family-friendly accommodation options and a welcoming environment with a beautiful garden for kids to explore. Although some minor maintenance issues were noted, the overall experience is positive with many families finding it an ideal spot for a peaceful retreat.
For those interested in nightlife, the hotel’s central location provides easy access to numerous bars, restaurants and cafes. Despite this proximity to lively attractions, the hotel maintains a peaceful ambiance, ensuring a restful retreat after a night out.
Beds at the hotel consistently receive praise for their comfort, providing a restful night’s sleep. The size and quality of the beds are often highlighted, contributing to the overall comfort of the accommodations. Although a few guests found some beds harder than preferred, the general consensus is positive.
Finally, the hotel’s accessibility features, including an adequate elevator, cater well to guests with disabilities, ensuring a comfortable and convenient stay.
Overall, Eco-hotel El Rey del Caribe offers a delightful blend of serene retreat and convenient access with excellent cleanliness, friendly staff, comfortable beds and a relaxing atmosphere, making it a highly recommended choice for travelers exploring Cancun.
Categories
Accessible
3 Star
Boutique-Style
$
Info
Summary of reviews
Fiesta Inn Express Cancún Cumbres is highly regarded for its exceptionally convenient location in a vibrant commercial and residential area. It offers guests easy access to a variety of restaurants, shops and a bustling shopping plaza, along with close proximity to the airport, which includes free airport transfers. This strategic positioning makes it an excellent choice for travelers, particularly those looking for a comfortable stopover before or after a flight. Modern amenities and excellent service further enhance the overall experience.
Breakfast at the hotel is generally well-received with many guests appreciating the plentiful buffet style and the array of options available. The quality of the food and the attentiveness of the servers are often highlighted. Although some guests note a lack of variety and flavor in certain items, the overall sentiment towards the breakfast experience is positive.
The rooms are noted for their cleanliness and comfort with many guests finding the beds particularly cozy and conducive to a good night's sleep. The facilities are well-maintained and the hotel's cleanliness standards are frequently praised. However, some guests feel the rooms and bathrooms are smaller than expected for a Hampton Inn with a few questioning the value for the price.
Cleanliness is a strong point for the hotel with numerous guests highlighting the pristine condition and neat presentation of the facilities. The combination of cleanliness and excellent customer service has been highly appreciated, though some isolated issues with room cleanliness, such as bathroom ventilation and sticky floors, have been reported.
The staff at Fiesta Inn Express Cancún Cumbres receive consistent praise for their welcoming, friendly and helpful nature. The reception staff in particular stand out for their efficiency and kindness, making special efforts to accommodate guests' needs. Although there are occasional comments about less satisfactory service from the night staff and chambermaids, the overall feedback underscores the team's dedication to guest satisfaction.
Opinions on the beds are mixed with many guests finding them very comfortable and spacious. Some even describe the bedding experience as great. However, there are notable criticisms regarding uncomfortable, small and creaky beds, along with pillows that some guests find in need of replacement. Despite these mixed reviews, the overall impression is of a hotel that offers a comfortable and convenient stay with excellent service in a prime location.
Breakfast at the hotel is generally well-received with many guests appreciating the plentiful buffet style and the array of options available. The quality of the food and the attentiveness of the servers are often highlighted. Although some guests note a lack of variety and flavor in certain items, the overall sentiment towards the breakfast experience is positive.
The rooms are noted for their cleanliness and comfort with many guests finding the beds particularly cozy and conducive to a good night's sleep. The facilities are well-maintained and the hotel's cleanliness standards are frequently praised. However, some guests feel the rooms and bathrooms are smaller than expected for a Hampton Inn with a few questioning the value for the price.
Cleanliness is a strong point for the hotel with numerous guests highlighting the pristine condition and neat presentation of the facilities. The combination of cleanliness and excellent customer service has been highly appreciated, though some isolated issues with room cleanliness, such as bathroom ventilation and sticky floors, have been reported.
The staff at Fiesta Inn Express Cancún Cumbres receive consistent praise for their welcoming, friendly and helpful nature. The reception staff in particular stand out for their efficiency and kindness, making special efforts to accommodate guests' needs. Although there are occasional comments about less satisfactory service from the night staff and chambermaids, the overall feedback underscores the team's dedication to guest satisfaction.
Opinions on the beds are mixed with many guests finding them very comfortable and spacious. Some even describe the bedding experience as great. However, there are notable criticisms regarding uncomfortable, small and creaky beds, along with pillows that some guests find in need of replacement. Despite these mixed reviews, the overall impression is of a hotel that offers a comfortable and convenient stay with excellent service in a prime location.
Categories
Accessible
3 Star
Free Wi-Fi
$
Info
Summary of reviews
The Sotavento Hotel & Yacht Club is ideally situated at the start of Cancun's Hotel Zone, receiving high praise for its excellent location. It's conveniently close to Langosta Beach, public transportation, dining options, convenience stores and lively nightlife spots. The proximity to the ferry terminal for Isla Mujeres makes it a prime choice for exploring the island. The hotel offers a peaceful retreat nested between the tranquility of the lagoon and the bustling city activities, providing easy access to both downtown Cancun and the broader Hotel Zone. Guests highlight the value for money given its strategic location.
Breakfast at Sotavento Hotel & Yacht Club offers a mixed experience, enjoyed in a delightful environment by the lagoon and garden area. Guests appreciate certain aspects like the affordability, traditional Mexican dishes and a satisfying combination of fruits, eggs, coffee and juice. However, there's room for improvement in variety, portion size and service efficiency.
Dinner experiences reflect a similar mix of opinions. The friendliness and attentive nature of the staff, along with the delicious and affordable food, particularly ceviche, receive positive remarks. Yet, the restricted restaurant hours and limited menu options can be a drawback, making nearby dining venues a frequent choice for guests.
The rooms are spacious, clean and comfortable with daily cleaning service ensuring tidiness. Positive comments focus on the size and basic amenities like air conditioning and TV. However, issues such as dampness, musty smells, outdated facilities and maintenance problems detract from the overall experience. Enhanced attention to these areas could significantly improve guest satisfaction.
Cleanliness is generally upheld with frequent praises for daily room service and hygienic facilities. However, instances of insufficient maintenance, damp smells and occasional insect sightings highlight areas for improvement.
The staff at the hotel are primarily recognized for their friendliness and willingness to assist with specific commendations for reception and housekeeping. Despite occasional negative encounters involving language barriers and slow check-in processes, the overall sentiment remains positive.
The Wi-Fi service is a notable weak point, primarily available in the reception area and often characterized as weak and unstable. For a better connection, guests are advised to access the internet in common areas.
The swimming pool, while having a beautiful and lush setting with a view of the lagoon, faces criticism for inconsistent maintenance. The pool is often pleasant but can suffer from cleanliness issues. More consistent upkeep and less constrained access due to scuba diving lessons could enhance guest experiences.
While the hotel is close to several appealing beaches and public transportation avenues, the immediate beach area may not be among Cancun's best. Nonetheless, the hotel's convenience for various local attractions, public beaches and scenic views make it a well-placed option for beachgoers and explorers alike.
Breakfast at Sotavento Hotel & Yacht Club offers a mixed experience, enjoyed in a delightful environment by the lagoon and garden area. Guests appreciate certain aspects like the affordability, traditional Mexican dishes and a satisfying combination of fruits, eggs, coffee and juice. However, there's room for improvement in variety, portion size and service efficiency.
Dinner experiences reflect a similar mix of opinions. The friendliness and attentive nature of the staff, along with the delicious and affordable food, particularly ceviche, receive positive remarks. Yet, the restricted restaurant hours and limited menu options can be a drawback, making nearby dining venues a frequent choice for guests.
The rooms are spacious, clean and comfortable with daily cleaning service ensuring tidiness. Positive comments focus on the size and basic amenities like air conditioning and TV. However, issues such as dampness, musty smells, outdated facilities and maintenance problems detract from the overall experience. Enhanced attention to these areas could significantly improve guest satisfaction.
Cleanliness is generally upheld with frequent praises for daily room service and hygienic facilities. However, instances of insufficient maintenance, damp smells and occasional insect sightings highlight areas for improvement.
The staff at the hotel are primarily recognized for their friendliness and willingness to assist with specific commendations for reception and housekeeping. Despite occasional negative encounters involving language barriers and slow check-in processes, the overall sentiment remains positive.
The Wi-Fi service is a notable weak point, primarily available in the reception area and often characterized as weak and unstable. For a better connection, guests are advised to access the internet in common areas.
The swimming pool, while having a beautiful and lush setting with a view of the lagoon, faces criticism for inconsistent maintenance. The pool is often pleasant but can suffer from cleanliness issues. More consistent upkeep and less constrained access due to scuba diving lessons could enhance guest experiences.
While the hotel is close to several appealing beaches and public transportation avenues, the immediate beach area may not be among Cancun's best. Nonetheless, the hotel's convenience for various local attractions, public beaches and scenic views make it a well-placed option for beachgoers and explorers alike.
Categories
3 Star
Accessible
Beach
$
Info
Summary of reviews
Hotel Carrillos Cancun is celebrated for its prime location, offering easy access to the ADO bus terminal, restaurants, shops and Las Palapas Park, making it a convenient hub for exploring Cancun. Public transportation options like the R1 bus nearby facilitate travel to beaches and other tourist spots, adding to the hotel's appeal. Despite some outdated facilities, the hotel’s cleanliness, reasonable prices and tranquil atmosphere make it suitable for short stays or stopovers.
The rooms are spacious and praised for their cleanliness and comfortable beds with effective climate control. Some guests mention occasional musty odors and street noise with minor maintenance issues like slow-heating showers. Despite these, the hotel’s small, well-maintained pool and overall comfort provide a good experience.
Cleanliness is a notable strength with rooms and facilities regularly maintained and daily cleaning services receiving positive feedback. Although occasional lapses in cleaning requests and bed conditions are noted, these are exceptions rather than the norm. The cleaning staff's friendliness and attentiveness contribute to the hotel's positive hygiene reputation.
Guest interactions with the staff are generally positive with many describing the team as friendly and helpful. However, some inconsistencies, particularly at the reception, indicate areas needing improvement. The predominant consensus is of a welcoming and kind staff, despite occasional negative encounters.
Wi-Fi connectivity presents the most consistent issue, functioning well mainly in the reception area while being poor or non-existent in rooms. This limitation is frequently highlighted by guests.
The pool is appreciated for its cleanliness and family-friendly nature, although its small size, cold water and limited operational hours are minor drawbacks. Some guests find the distance from other facilities inconvenient.
Beds receive mixed reviews with some guests finding them comfortable and adequately sized, while others criticize the hardness of mattresses and pillows' discomfort. Improvements in this area could enhance the overall sleeping experience.
Hotel Carrillos Cancun stands out for its value for money and central location, offering basic but clean accommodations at an economical price. It is considered suitable for budget-conscious travelers needing a convenient stopover in downtown Cancun.
The rooms are spacious and praised for their cleanliness and comfortable beds with effective climate control. Some guests mention occasional musty odors and street noise with minor maintenance issues like slow-heating showers. Despite these, the hotel’s small, well-maintained pool and overall comfort provide a good experience.
Cleanliness is a notable strength with rooms and facilities regularly maintained and daily cleaning services receiving positive feedback. Although occasional lapses in cleaning requests and bed conditions are noted, these are exceptions rather than the norm. The cleaning staff's friendliness and attentiveness contribute to the hotel's positive hygiene reputation.
Guest interactions with the staff are generally positive with many describing the team as friendly and helpful. However, some inconsistencies, particularly at the reception, indicate areas needing improvement. The predominant consensus is of a welcoming and kind staff, despite occasional negative encounters.
Wi-Fi connectivity presents the most consistent issue, functioning well mainly in the reception area while being poor or non-existent in rooms. This limitation is frequently highlighted by guests.
The pool is appreciated for its cleanliness and family-friendly nature, although its small size, cold water and limited operational hours are minor drawbacks. Some guests find the distance from other facilities inconvenient.
Beds receive mixed reviews with some guests finding them comfortable and adequately sized, while others criticize the hardness of mattresses and pillows' discomfort. Improvements in this area could enhance the overall sleeping experience.
Hotel Carrillos Cancun stands out for its value for money and central location, offering basic but clean accommodations at an economical price. It is considered suitable for budget-conscious travelers needing a convenient stopover in downtown Cancun.
Categories
3 Star
Accessible
Pool
Outdoor Pool
$
Info
Summary of reviews
AR Cancun Plaza excels in offering an exceptional beachfront experience with its prime location near Punta Nizuc in Cancun's hotel zone. The hotel is praised for its stunning ocean views, direct beach access and serene environment away from the bustling club area. It is conveniently situated near an Oxxo convenience store and well-serviced public bus routes, providing easy access to the city center and shopping areas. The proximity to the airport, roughly a 15-minute drive away, adds to the convenience for travelers.
The hotel's facilities, including a beautiful and spacious swimming pool with panoramic sea views, spacious balconies and comfortable rooms equipped with essential amenities, leave guests satisfied. Reviewers appreciate the clean and pleasant dining experience at the on-site restaurant and pool bar, highlighting the delicious food, affordability and attentive service, though with some noted areas for menu improvement. The overall dining experience is enhanced by the seaside ambiance during meals.
The rooms at AR Cancun Plaza are noted for their charm and practicality, featuring lovely views of the Caribbean Sea and conveniences such as fully-equipped kitchens. Guests appreciated the comfortable beds, clean sheets and thoughtful amenities. However, some reviews point towards the need for maintenance and better cleanliness with issues like old bathrooms, water leakage and occasional mold being highlighted.
Cleanliness is generally well-regarded, particularly the well-kept swimming pools and rooms. Friendly and skilled cleaning staff contribute positively to the guest experience, notwithstanding some areas exhibiting signs of wear and tear. The staff, particularly in the restaurant and security departments, are commended for their friendliness and helpful demeanor, contributing to a family-friendly atmosphere. However, reception staff received mixed reviews with some guests experiencing unwelcoming attitudes and rigid adherence to rules.
While the hotel's WiFi service is a major drawback with many guests experiencing poor connectivity, the beachfront setting, large and clean outdoor pool, beautiful beach and comfortable lounge chairs offer a fantastic outdoor experience. The beach itself is celebrated for its beauty and accessibility, despite some rocky areas. Overall, AR Cancun Plaza's scenic location, pleasant facilities and friendly staff provide a compelling choice for beach lovers seeking a peaceful retreat in Cancun, though there is room for improvement in maintenance and service consistency.
The hotel's facilities, including a beautiful and spacious swimming pool with panoramic sea views, spacious balconies and comfortable rooms equipped with essential amenities, leave guests satisfied. Reviewers appreciate the clean and pleasant dining experience at the on-site restaurant and pool bar, highlighting the delicious food, affordability and attentive service, though with some noted areas for menu improvement. The overall dining experience is enhanced by the seaside ambiance during meals.
The rooms at AR Cancun Plaza are noted for their charm and practicality, featuring lovely views of the Caribbean Sea and conveniences such as fully-equipped kitchens. Guests appreciated the comfortable beds, clean sheets and thoughtful amenities. However, some reviews point towards the need for maintenance and better cleanliness with issues like old bathrooms, water leakage and occasional mold being highlighted.
Cleanliness is generally well-regarded, particularly the well-kept swimming pools and rooms. Friendly and skilled cleaning staff contribute positively to the guest experience, notwithstanding some areas exhibiting signs of wear and tear. The staff, particularly in the restaurant and security departments, are commended for their friendliness and helpful demeanor, contributing to a family-friendly atmosphere. However, reception staff received mixed reviews with some guests experiencing unwelcoming attitudes and rigid adherence to rules.
While the hotel's WiFi service is a major drawback with many guests experiencing poor connectivity, the beachfront setting, large and clean outdoor pool, beautiful beach and comfortable lounge chairs offer a fantastic outdoor experience. The beach itself is celebrated for its beauty and accessibility, despite some rocky areas. Overall, AR Cancun Plaza's scenic location, pleasant facilities and friendly staff provide a compelling choice for beach lovers seeking a peaceful retreat in Cancun, though there is room for improvement in maintenance and service consistency.
Categories
Accessible
3 Star
Beachfront
$
Info
Summary of reviews
Hotel Caribe Internacional Cancun is a strategically located choice for travelers, offering a prime spot in the heart of Cancun. Its central placement ensures easy access to Markets 28, Parque de las Palapas and various dining and shopping options, making it convenient for both tourists and business travelers. The hotel's proximity to the ADO bus station facilitates straightforward transportation to the Hotel Zone and other attractions. Additionally, the surrounding handicraft market is perfect for picking up unique souvenirs, adding to its appeal as a culturally vibrant and accessible choice.
The room experience at the hotel is a mix of positive and negative aspects. Many guests appreciated the spaciousness and comfort, particularly enjoying the air conditioning and the inclusion of amenities like mini-fridges and microwaves. However, the rooms reflect significant wear and tear with outdated furniture, unpleasant odors and issues with pests affecting the overall experience. Noise levels and lack of adequate ventilation are also concerns raised by some guests.
The hotel's pool is lauded for its cleanliness and family-friendly environment, making it a highlight of the stay. Guests enjoyed the well-maintained facility and the extended operating hours allowing for leisure time at the pool until 10 pm. The surrounding area with gardens and shaded spots provides a pleasant retreat.
While the hotel is valued for its affordability in a central location, the dining options left much to be desired. Breakfast was highlighted for its occasional quality, though many found the selection limited and the service lacking. The non-existence of dinner options with the restaurant only operating in the morning, was a noted inconvenience.
Cleanliness standards at the hotel have been inconsistent. Although daily cleaning and the attentiveness of cleaning staff are commendable, other aspects like musty odors, stained linens and insect sightings detract from the overall hygienic experience. Guests suggest significant improvements in maintaining the rooms and common areas.
Staff experiences have been mixed with several guests complimenting the friendliness and efficiency of particular employees, including receptionists and cleaning staff. However, issues with unprofessional behavior from some reception staff marred the experiences for others. Language barriers also caused communication difficulties for some guests.
WiFi connectivity at the hotel is a notable weak point with many guests reporting unreliable and weak signals, particularly in the rooms. Compounded by a lack of available WiFi in most areas except the lobby, this made staying connected challenging.
Parking facilities are also limited with a small capacity that often leaves guests struggling to find a spot. Despite these drawbacks, the provision of a designated parking area, even if limited, offers some relief.
For families, the hotel presents a budget-friendly option with easily accessible local attractions and a welcoming environment. While some concerns were raised about noise and the pool's safety for children, the overall atmosphere and spacious rooms were appreciated. The hotel's location near nightlife spots is a double-edged sword; while it provides easy access to entertainment, it can also lead to noise disturbances.
In summary, Hotel Caribe Internacional Cancun stands out for its central location, budget-friendly pricing and comfortable pool area. However, improvements in room maintenance, WiFi connectivity, dining options and staff professionalism could greatly enhance the guest experience.
The room experience at the hotel is a mix of positive and negative aspects. Many guests appreciated the spaciousness and comfort, particularly enjoying the air conditioning and the inclusion of amenities like mini-fridges and microwaves. However, the rooms reflect significant wear and tear with outdated furniture, unpleasant odors and issues with pests affecting the overall experience. Noise levels and lack of adequate ventilation are also concerns raised by some guests.
The hotel's pool is lauded for its cleanliness and family-friendly environment, making it a highlight of the stay. Guests enjoyed the well-maintained facility and the extended operating hours allowing for leisure time at the pool until 10 pm. The surrounding area with gardens and shaded spots provides a pleasant retreat.
While the hotel is valued for its affordability in a central location, the dining options left much to be desired. Breakfast was highlighted for its occasional quality, though many found the selection limited and the service lacking. The non-existence of dinner options with the restaurant only operating in the morning, was a noted inconvenience.
Cleanliness standards at the hotel have been inconsistent. Although daily cleaning and the attentiveness of cleaning staff are commendable, other aspects like musty odors, stained linens and insect sightings detract from the overall hygienic experience. Guests suggest significant improvements in maintaining the rooms and common areas.
Staff experiences have been mixed with several guests complimenting the friendliness and efficiency of particular employees, including receptionists and cleaning staff. However, issues with unprofessional behavior from some reception staff marred the experiences for others. Language barriers also caused communication difficulties for some guests.
WiFi connectivity at the hotel is a notable weak point with many guests reporting unreliable and weak signals, particularly in the rooms. Compounded by a lack of available WiFi in most areas except the lobby, this made staying connected challenging.
Parking facilities are also limited with a small capacity that often leaves guests struggling to find a spot. Despite these drawbacks, the provision of a designated parking area, even if limited, offers some relief.
For families, the hotel presents a budget-friendly option with easily accessible local attractions and a welcoming environment. While some concerns were raised about noise and the pool's safety for children, the overall atmosphere and spacious rooms were appreciated. The hotel's location near nightlife spots is a double-edged sword; while it provides easy access to entertainment, it can also lead to noise disturbances.
In summary, Hotel Caribe Internacional Cancun stands out for its central location, budget-friendly pricing and comfortable pool area. However, improvements in room maintenance, WiFi connectivity, dining options and staff professionalism could greatly enhance the guest experience.
Categories
3 Star
Accessible
Family
$
Info
Summary of reviews
The Oceanfront by Casa Paraiso in Cancun garners widespread acclaim primarily for its unparalleled beachfront location. Nestled in the bustling heart of the hotel zone, guests revel in its proximity to vibrant bars, diverse restaurants and lively nightclubs, making it an ideal choice for those eager to experience Cancun's energetic nightlife. The nearby beach offers stunning views and easy access from the hotel, further enhancing the appeal of its prime location. Moreover, its closeness to popular tourist spots like Coco Bongo and essential amenities such as supermarkets and shops adds to its convenience.
Opinions about the room accommodations are more varied. On the plus side, rooms are consistently described as spacious and the beds are often noted for their comfort, contributing to a restful stay. Cleanliness is highlighted by many guests, who appreciate the tidy and well-maintained environments. However, there are notable detractors who mention issues like peeling walls, poor air conditioning and general neglect, pointing out a need for better maintenance and renovations across the facilities.
Cleanliness at The Oceanfront by Casa Paraiso receives mixed reviews. While many guests compliment the overall cleanliness and daily housekeeping, others highlight significant lapses, including dirty refrigerators, stained sheets and mold in bathrooms, suggesting that cleaning standards can be inconsistent.
The staff at The Oceanfront by Casa Paraiso earn high praise for their exceptional service. Guests frequently mention the friendliness and helpfulness of staff members, including standout performances by Cathy, Administrator Zamar and staff member Noe. Visitors appreciate the straightforward booking process and effective communication from the owner. Minor issues with the pool staff and cleaning personnel do arise, but they do not significantly detract from the overwhelmingly positive interactions.
The pool area of the hotel, particularly the infinity pools, receives commendations for its cleanliness and scenic beauty. Guests enjoy the inviting atmosphere, though some have noted minor issues such as broken umbrellas and overly chlorinated water.
The beach, just steps away from the hotel, provides a serene and beautiful retreat. Guests cherish the stunning shoreline views and easy access, though they mention occasional seaweed and slower beach club service. These minor points do not overshadow the overall positive beach experience.
For nightlife enthusiasts, the hotel's prime location ensures easy access to popular spots like Coco Bongo and other famous bars, making it an enticing option for those looking to explore Cancun's vibrant evening scene.
In summary, The Oceanfront by Casa Paraiso stands out for its exceptional location, friendly staff and stunning ocean views. While there are areas needing improvement in maintenance and cleanliness, the overall guest experience remains positive, particularly for those looking to enjoy Cancun's beachfront and nightlife offerings.
Opinions about the room accommodations are more varied. On the plus side, rooms are consistently described as spacious and the beds are often noted for their comfort, contributing to a restful stay. Cleanliness is highlighted by many guests, who appreciate the tidy and well-maintained environments. However, there are notable detractors who mention issues like peeling walls, poor air conditioning and general neglect, pointing out a need for better maintenance and renovations across the facilities.
Cleanliness at The Oceanfront by Casa Paraiso receives mixed reviews. While many guests compliment the overall cleanliness and daily housekeeping, others highlight significant lapses, including dirty refrigerators, stained sheets and mold in bathrooms, suggesting that cleaning standards can be inconsistent.
The staff at The Oceanfront by Casa Paraiso earn high praise for their exceptional service. Guests frequently mention the friendliness and helpfulness of staff members, including standout performances by Cathy, Administrator Zamar and staff member Noe. Visitors appreciate the straightforward booking process and effective communication from the owner. Minor issues with the pool staff and cleaning personnel do arise, but they do not significantly detract from the overwhelmingly positive interactions.
The pool area of the hotel, particularly the infinity pools, receives commendations for its cleanliness and scenic beauty. Guests enjoy the inviting atmosphere, though some have noted minor issues such as broken umbrellas and overly chlorinated water.
The beach, just steps away from the hotel, provides a serene and beautiful retreat. Guests cherish the stunning shoreline views and easy access, though they mention occasional seaweed and slower beach club service. These minor points do not overshadow the overall positive beach experience.
For nightlife enthusiasts, the hotel's prime location ensures easy access to popular spots like Coco Bongo and other famous bars, making it an enticing option for those looking to explore Cancun's vibrant evening scene.
In summary, The Oceanfront by Casa Paraiso stands out for its exceptional location, friendly staff and stunning ocean views. While there are areas needing improvement in maintenance and cleanliness, the overall guest experience remains positive, particularly for those looking to enjoy Cancun's beachfront and nightlife offerings.
Categories
Accessible
3 Star
Beach
$
Info
Summary of reviews
LOL-HA Cancún Hotel Boutique has garnered positive reviews, emphasizing its standout features and overall appeal. Situated conveniently close to Cancun International Airport, the hotel provides a peaceful retreat in a secluded, jungle-like setting. Guests value its proximity for early or late flights, although the remote location and challenging nighttime access have been noted. The serene ambiance and modern, well-kept facilities appeal to many with a car being almost essential for ease of transportation.
Breakfast at the hotel is predominantly praised for its fresh, delicious and made-to-order dishes, though some guests desire more variety over longer stays. Popular items include omelets, pancakes and locally inspired flavors. The terrace setting by the pool enhances the breakfast experience, making it a pleasant start to the day despite occasional comments on limited servings.
Dining at the on-site restaurant has mixed reviews. While the food's quality and staff's friendliness are appreciated, limited menu options, early closing hours and high prices have been points of contention. Some guests highlight the delicious and well-prepared meals, finding them valuable despite the restricted choices and inconsistent service.
The rooms consistently receive high marks for their spaciousness, modern amenities and cleanliness. Guests enjoy large bathrooms, comfortable beds and pleasant views from balconies. However, some rooms lack hair dryers, fridges and have occasional water pressure issues. These minor inconveniences do little to detract from the overall satisfaction with the luxurious and well-appointed accommodations.
Cleanliness is a consistent highlight with both rooms and common areas described as spotlessly clean. The hotel's commitment to hygiene and sanitation is evident, contributing to a comfortable and aesthetically appealing environment. The pool, well-maintained and inviting, is a beloved feature, often mentioned for its beauty and relaxing setting.
Guests frequently praise the staff for their friendliness, professionalism and attentiveness. The team, highlighted by individuals like Luís, Gael and Jose, goes above and beyond to enhance the guest experience, ensuring an accommodating and enjoyable stay. Despite occasional minor critiques regarding staff training, the overall sentiment remains one of superb hospitality and excellent service.
The Wi-Fi service receives mixed feedback with many praising its speed and reliability, while a few report connectivity issues in some rooms. The overall impression suggests a generally satisfactory Wi-Fi experience with occasional minor glitches.
Parking at the hotel is satisfactory, offering free, secure and well-lit options. The ample parking space and surveillance cameras provide peace of mind, though some guests note the need for improvement in the parking area's layout and initial assistance upon arrival.
Families find the hotel welcoming and child-friendly with spacious rooms and a quiet setting that ensures a restful stay. Amenities such as good Wi-Fi and special treats for children add to the positive family-friendly experience.
The beds have a mixed reception with many guests finding them comfortable and spacious, while others feel they are too firm. Despite this, the overall sleep experience is generally positive with clean and cozy bedding contributing to comfort.
Overall, LOL-HA Cancún Hotel Boutique aligns well with its three-star rating, offering commendable value for money. The proximity to the airport, a nice pool and well-regarded service meet guest expectations, although improvements in breakfast variety, dinner selections and minor room issues could enhance the stay further.
Breakfast at the hotel is predominantly praised for its fresh, delicious and made-to-order dishes, though some guests desire more variety over longer stays. Popular items include omelets, pancakes and locally inspired flavors. The terrace setting by the pool enhances the breakfast experience, making it a pleasant start to the day despite occasional comments on limited servings.
Dining at the on-site restaurant has mixed reviews. While the food's quality and staff's friendliness are appreciated, limited menu options, early closing hours and high prices have been points of contention. Some guests highlight the delicious and well-prepared meals, finding them valuable despite the restricted choices and inconsistent service.
The rooms consistently receive high marks for their spaciousness, modern amenities and cleanliness. Guests enjoy large bathrooms, comfortable beds and pleasant views from balconies. However, some rooms lack hair dryers, fridges and have occasional water pressure issues. These minor inconveniences do little to detract from the overall satisfaction with the luxurious and well-appointed accommodations.
Cleanliness is a consistent highlight with both rooms and common areas described as spotlessly clean. The hotel's commitment to hygiene and sanitation is evident, contributing to a comfortable and aesthetically appealing environment. The pool, well-maintained and inviting, is a beloved feature, often mentioned for its beauty and relaxing setting.
Guests frequently praise the staff for their friendliness, professionalism and attentiveness. The team, highlighted by individuals like Luís, Gael and Jose, goes above and beyond to enhance the guest experience, ensuring an accommodating and enjoyable stay. Despite occasional minor critiques regarding staff training, the overall sentiment remains one of superb hospitality and excellent service.
The Wi-Fi service receives mixed feedback with many praising its speed and reliability, while a few report connectivity issues in some rooms. The overall impression suggests a generally satisfactory Wi-Fi experience with occasional minor glitches.
Parking at the hotel is satisfactory, offering free, secure and well-lit options. The ample parking space and surveillance cameras provide peace of mind, though some guests note the need for improvement in the parking area's layout and initial assistance upon arrival.
Families find the hotel welcoming and child-friendly with spacious rooms and a quiet setting that ensures a restful stay. Amenities such as good Wi-Fi and special treats for children add to the positive family-friendly experience.
The beds have a mixed reception with many guests finding them comfortable and spacious, while others feel they are too firm. Despite this, the overall sleep experience is generally positive with clean and cozy bedding contributing to comfort.
Overall, LOL-HA Cancún Hotel Boutique aligns well with its three-star rating, offering commendable value for money. The proximity to the airport, a nice pool and well-regarded service meet guest expectations, although improvements in breakfast variety, dinner selections and minor room issues could enhance the stay further.
Categories
3 Star
Accessible
Family
$
Info
Summary of reviews
The Hotel Colonial Cancun is widely celebrated for its exceptional location in downtown Cancun, making it an ideal starting point for exploring the city's vibrant surroundings. Situated near the ADO bus station, it offers convenient travel options to various destinations like Playa del Carmen and Tulum. Guests appreciate the close proximity to an array of restaurants, bars, shops and markets, particularly the bustling area around Parque de las Palapas, which adds to the hotel’s appeal.
While the hotel does not serve breakfast on-site, it provides easy access to several nearby dining options. The surrounding area offers a variety of affordable and delicious meal choices, particularly around Plaza de las Palapas, known for its diverse food stalls and lively atmosphere. However, inconsistencies in breakfast service and quality led to mixed reviews among guests.
The rooms at the Hotel Colonial Cancun receive a mix of feedback. Positives include comfortable beds and general cleanliness with daily housekeeping often praised for their service. Rooms are described as spacious and fulfilling basic needs, which is appreciated by many visitors. However, some guests noted maintenance issues like dated decor, musty smells and occasional cleanliness lapses, indicating a need for renovation and better upkeep.
Guest experiences with cleanliness at the hotel are similarly mixed. Many reviews highlight clean and spacious rooms with efficient daily housekeeping services, ensuring fresh towels and tidy bedding. Nonetheless, some visitors encountered issues such as mold, mildew, sticky floors and insect presence, pointing to a need for more thorough cleaning and maintenance.
The hotel staff mostly receive positive remarks for their friendliness and helpfulness, particularly from cleaning staff, who contribute significantly to guest satisfaction. However, some inconsistencies in service, especially at the reception, were noted with occasional instances of uncommunicative or unhelpful behavior from certain staff members, including language barriers impacting service.
The Wi-Fi service at the Hotel Colonial Cancun has been a significant pain point for guests. Many have experienced slow and unstable connections with inconsistent coverage, particularly in rooms located further from the front of the hotel. As reliable internet access is crucial for modern travelers, this has been a notable source of frustration.
Guest reviews of the hotel's pool feature mixed feedback as well. While some appreciated its occasional cleanliness and enjoyed the calm when it was usable, many found the pool too small, often closed or poorly maintained. Issues such as green or yellow-tinted water and cold temperatures made it less appealing for a swim.
For families, the hotel provides a spacious and relatively comfortable environment. It is well-placed for exploring local attractions and its central location offers easy access to diverse eateries and family-friendly activities. However, noise from nearby nightlife establishments, like bars and clubs, can be disruptive to those seeking a quiet stay.
The beds are generally praised for their comfort, contributing positively to guests’ sleep quality. Clean, soft bedding and comfortable mattresses are commonly noted, although some guests encountered issues like bedbugs or found the mattresses too hard or worn out.
As a three-star hotel, the Hotel Colonial Cancun offers an affordable and decent stay, attracting budget-conscious travelers seeking economical accommodations. While the hotel’s central location and cleanliness provide good value for money, inadequate breakfast options, inconsistent Wi-Fi and maintenance issues suggest room for improvement. Overall, it is best suited for short-term stays where convenience and location are primary considerations.
While the hotel does not serve breakfast on-site, it provides easy access to several nearby dining options. The surrounding area offers a variety of affordable and delicious meal choices, particularly around Plaza de las Palapas, known for its diverse food stalls and lively atmosphere. However, inconsistencies in breakfast service and quality led to mixed reviews among guests.
The rooms at the Hotel Colonial Cancun receive a mix of feedback. Positives include comfortable beds and general cleanliness with daily housekeeping often praised for their service. Rooms are described as spacious and fulfilling basic needs, which is appreciated by many visitors. However, some guests noted maintenance issues like dated decor, musty smells and occasional cleanliness lapses, indicating a need for renovation and better upkeep.
Guest experiences with cleanliness at the hotel are similarly mixed. Many reviews highlight clean and spacious rooms with efficient daily housekeeping services, ensuring fresh towels and tidy bedding. Nonetheless, some visitors encountered issues such as mold, mildew, sticky floors and insect presence, pointing to a need for more thorough cleaning and maintenance.
The hotel staff mostly receive positive remarks for their friendliness and helpfulness, particularly from cleaning staff, who contribute significantly to guest satisfaction. However, some inconsistencies in service, especially at the reception, were noted with occasional instances of uncommunicative or unhelpful behavior from certain staff members, including language barriers impacting service.
The Wi-Fi service at the Hotel Colonial Cancun has been a significant pain point for guests. Many have experienced slow and unstable connections with inconsistent coverage, particularly in rooms located further from the front of the hotel. As reliable internet access is crucial for modern travelers, this has been a notable source of frustration.
Guest reviews of the hotel's pool feature mixed feedback as well. While some appreciated its occasional cleanliness and enjoyed the calm when it was usable, many found the pool too small, often closed or poorly maintained. Issues such as green or yellow-tinted water and cold temperatures made it less appealing for a swim.
For families, the hotel provides a spacious and relatively comfortable environment. It is well-placed for exploring local attractions and its central location offers easy access to diverse eateries and family-friendly activities. However, noise from nearby nightlife establishments, like bars and clubs, can be disruptive to those seeking a quiet stay.
The beds are generally praised for their comfort, contributing positively to guests’ sleep quality. Clean, soft bedding and comfortable mattresses are commonly noted, although some guests encountered issues like bedbugs or found the mattresses too hard or worn out.
As a three-star hotel, the Hotel Colonial Cancun offers an affordable and decent stay, attracting budget-conscious travelers seeking economical accommodations. While the hotel’s central location and cleanliness provide good value for money, inadequate breakfast options, inconsistent Wi-Fi and maintenance issues suggest room for improvement. Overall, it is best suited for short-term stays where convenience and location are primary considerations.
Categories
3 Star
Accessible
Family
$
Info
Summary of reviews
Capital O Cancun International Airport 24 7 receives positive feedback primarily for its strategic location, being conveniently close to Cancun Airport, making it ideal for travelers needing a layover or quick overnight stay. Guests appreciate the ease of access for airport transfers. The hotel provides ample parking space within a gated lot, offering a sense of security for guests with vehicles.
The beds in the rooms are often praised for their comfort, with many guests noting the spacious nature of the rooms, which can accommodate larger groups. A reliably functioning air conditioning system adds to the comfort upon arrival.
However, there are notable areas needing improvement. Negative feedback often centers around the condition of the rooms, cleanliness, and service quality. Despite having comfortable beds, other aspects such as cleanliness fall short, with reports of dirty sheets, unpleasant odors, and the presence of pests. The hotel's appearance and maintenance have been described as inadequate, affecting the overall guest experience.
In terms of service, there is frequent mention of unhelpful and occasionally rude staff, with organizational issues further complicating guest experiences, such as unregistered bookings and communication barriers due to language differences.
Wi-Fi connectivity is another area of concern, as it is often unreliable and not readily available in rooms, which affects guests' ability to use internet-based services. The hotel's unconventional location within a parking lot and the lack of clear signage make it difficult to find, adding to the challenges for guests, especially those with disabilities.
Families, in particular, may not find the hotel suitable due to a lack of amenities and security concerns for children. Overall, while the hotel's proximity to the airport is a significant advantage, improvements in cleanliness, service, and facilities are needed to meet guests' expectations.
The beds in the rooms are often praised for their comfort, with many guests noting the spacious nature of the rooms, which can accommodate larger groups. A reliably functioning air conditioning system adds to the comfort upon arrival.
However, there are notable areas needing improvement. Negative feedback often centers around the condition of the rooms, cleanliness, and service quality. Despite having comfortable beds, other aspects such as cleanliness fall short, with reports of dirty sheets, unpleasant odors, and the presence of pests. The hotel's appearance and maintenance have been described as inadequate, affecting the overall guest experience.
In terms of service, there is frequent mention of unhelpful and occasionally rude staff, with organizational issues further complicating guest experiences, such as unregistered bookings and communication barriers due to language differences.
Wi-Fi connectivity is another area of concern, as it is often unreliable and not readily available in rooms, which affects guests' ability to use internet-based services. The hotel's unconventional location within a parking lot and the lack of clear signage make it difficult to find, adding to the challenges for guests, especially those with disabilities.
Families, in particular, may not find the hotel suitable due to a lack of amenities and security concerns for children. Overall, while the hotel's proximity to the airport is a significant advantage, improvements in cleanliness, service, and facilities are needed to meet guests' expectations.
Categories
Accessible
3 Star
Family
$
Info
Summary of reviews
Hotel Plaza Caribe in Cancun offers a prime location that stands out as a central feature of positive reviews. Situated directly opposite the ADO Bus Station, the hotel's strategic positioning provides guests with convenient access to a range of transportation routes, as well as a variety of shops, restaurants and points of interest in downtown Cancun. Travelers seeking ease of movement, be it for early airport departures or exploration of the Riviera Maya, find this aspect particularly beneficial.
The breakfast experience at the hotel receives commendable mentions, notably for its delicious array of options, including Yucatecan dishes and chilaquiles. Guests appreciate the pleasant dining atmosphere, enhanced by a charming garden setting and the presence of peacocks, which adds a unique touch. Although there are some mixed reviews regarding the quality and variety of breakfast offerings, the overall sentiment leans towards a delightful morning meal experience.
The hotel's restaurant garners mixed reactions with highlights including delicious food and commendable staff attention. The buffet is particularly recommended, though some issues with slow service and availability of menu items have been noted. The ambiance of the restaurant is generally well-regarded and it is considered a convenient dining option within the hotel.
Guest rooms at Hotel Plaza Caribe offer a blend of spaciousness and comfort with many travelers appreciating the clean and well-maintained spaces. Positive reviews often mention travel-friendly amenities, quiet atmosphere and comfortable bedding. However, there are notable concerns regarding room upkeep, such as reports of musty smells, outdated facilities and inconsistent cleanliness. Enhancements in these areas could significantly improve the overall guest experience.
The hotel receives mixed feedback on cleanliness with some guests finding rooms and common areas well-maintained while others highlight issues like dirty rooms, mold and infestations. Despite these issues, the hotel's outdoor areas and gardens are often praised for their cleanliness and aesthetic appeal.
Staff at Hotel Plaza Caribe are frequently commended for their friendliness and attentiveness. The reception staff, housekeeping and certain restaurant staff receive high praise for their professionalism and helpfulness. Nonetheless, there are accounts of inconsistent service with some guests encountering uncommunicative or indifferent staff members.
The hotel's Wi-Fi service is an area requiring improvement with numerous guests experiencing weak signals and intermittent connectivity. While the internet is functional for basic needs, the reliability and reach of the Wi-Fi could be enhanced.
The pool facilities are a significant positive, especially appreciated by families. The children's pool and well-maintained green spaces create a relaxing environment. While the pool area generally receives good reviews for cleanliness and ambiance, some maintenance issues have been reported.
Hotel Plaza Caribe’s parking facilities are generally appreciated, offering security and convenience for guests with vehicles. The proximity to Cancun's hotel zone and transportation terminals adds to the convenience.
The hotel emerges as a family-friendly destination with its pleasant kids' pool, large garden spaces and engaging wildlife such as parrots and peacocks. Families traveling on a budget find the hotel a suitable option for short-term stays.
Despite some concerns about the surrounding area's safety at night and noise levels from nearby nightlife, the hotel's location offers easy access to local attractions and vibrant evening activities.
Beds at Hotel Plaza Caribe receive mixed feedback; while many guests find them comfortable, others report issues with aging and cleanliness of the bedding.
In summary, Hotel Plaza Caribe in Cancun appeals to travelers seeking a central location with good transport links. Despite some mixed reviews regarding certain amenities and service aspects, the hotel offers a generally pleasant stay with its strategic positioning, friendly staff and enjoyable pool area. Improvements in cleanliness, Wi-Fi reliability and room maintenance could further enhance the guest experience.
The breakfast experience at the hotel receives commendable mentions, notably for its delicious array of options, including Yucatecan dishes and chilaquiles. Guests appreciate the pleasant dining atmosphere, enhanced by a charming garden setting and the presence of peacocks, which adds a unique touch. Although there are some mixed reviews regarding the quality and variety of breakfast offerings, the overall sentiment leans towards a delightful morning meal experience.
The hotel's restaurant garners mixed reactions with highlights including delicious food and commendable staff attention. The buffet is particularly recommended, though some issues with slow service and availability of menu items have been noted. The ambiance of the restaurant is generally well-regarded and it is considered a convenient dining option within the hotel.
Guest rooms at Hotel Plaza Caribe offer a blend of spaciousness and comfort with many travelers appreciating the clean and well-maintained spaces. Positive reviews often mention travel-friendly amenities, quiet atmosphere and comfortable bedding. However, there are notable concerns regarding room upkeep, such as reports of musty smells, outdated facilities and inconsistent cleanliness. Enhancements in these areas could significantly improve the overall guest experience.
The hotel receives mixed feedback on cleanliness with some guests finding rooms and common areas well-maintained while others highlight issues like dirty rooms, mold and infestations. Despite these issues, the hotel's outdoor areas and gardens are often praised for their cleanliness and aesthetic appeal.
Staff at Hotel Plaza Caribe are frequently commended for their friendliness and attentiveness. The reception staff, housekeeping and certain restaurant staff receive high praise for their professionalism and helpfulness. Nonetheless, there are accounts of inconsistent service with some guests encountering uncommunicative or indifferent staff members.
The hotel's Wi-Fi service is an area requiring improvement with numerous guests experiencing weak signals and intermittent connectivity. While the internet is functional for basic needs, the reliability and reach of the Wi-Fi could be enhanced.
The pool facilities are a significant positive, especially appreciated by families. The children's pool and well-maintained green spaces create a relaxing environment. While the pool area generally receives good reviews for cleanliness and ambiance, some maintenance issues have been reported.
Hotel Plaza Caribe’s parking facilities are generally appreciated, offering security and convenience for guests with vehicles. The proximity to Cancun's hotel zone and transportation terminals adds to the convenience.
The hotel emerges as a family-friendly destination with its pleasant kids' pool, large garden spaces and engaging wildlife such as parrots and peacocks. Families traveling on a budget find the hotel a suitable option for short-term stays.
Despite some concerns about the surrounding area's safety at night and noise levels from nearby nightlife, the hotel's location offers easy access to local attractions and vibrant evening activities.
Beds at Hotel Plaza Caribe receive mixed feedback; while many guests find them comfortable, others report issues with aging and cleanliness of the bedding.
In summary, Hotel Plaza Caribe in Cancun appeals to travelers seeking a central location with good transport links. Despite some mixed reviews regarding certain amenities and service aspects, the hotel offers a generally pleasant stay with its strategic positioning, friendly staff and enjoyable pool area. Improvements in cleanliness, Wi-Fi reliability and room maintenance could further enhance the guest experience.
Categories
Accessible
3 Star
Pool
Children's Pool
Outdoor Pool
$
Info
Summary of reviews
City Express Plus by Marriott Cancun Aeropuerto Riviera offers a convenient and mostly satisfying stay for travelers, particularly those looking for close proximity to Cancun International Airport. Guests consistently praise its prime location, making it an ideal choice for those with early flights or late arrivals. The ease of access to the airport, complemented by a complimentary and reliable shuttle service, significantly enhances the travel experience.
The hotel’s amenities receive commendation, particularly for the clean and comfortable rooms, beautiful pool and well-maintained tropical garden. The pool area, in particular, stands out for its size, warm water and attractive surroundings, providing a relaxing environment for guests. Additionally, the gym, though small, is clean and well-equipped, contributing to a positive experience for fitness enthusiasts.
Guest feedback on cleanliness is mixed. While many guests appreciated the modern, spotlessly clean rooms and facilities, others reported issues with room cleanliness and maintenance. Inconsistent cleaning practices and occasional problems like dirty linens or floors slightly detract from the overall experience.
The service provided by the staff also garners mixed reviews. While many guests find the staff friendly, helpful and attentive—especially in the dining and cleaning services—there are notable criticisms about inefficiencies and communication barriers at the front desk.
The quality of the breakfast and dinner services is an area requiring improvement. Breakfast reviews vary significantly with some guests enjoying a rich and varied selection, while others criticize it for being basic, poorly managed and lacking in dietary options. The dinner menu, characterized by limited choices and frequent use of processed foods, often leaves guests dissatisfied. Issues with slow and sometimes disorganized service in the restaurant are also commonly mentioned.
In terms of room comfort, the beds receive high praise, often described as very comfortable with excellent mattresses. However, occasional complaints regarding the cleanliness and condition of the bedding are noted.
Free WiFi is another point with mixed feedback. Although some guests find it reliable and strong, others encounter issues with poor connectivity and slow speeds, highlighting a need for more consistent internet service.
In summary, City Express Plus by Marriott Cancun Aeropuerto Riviera is a convenient choice for short stays focused on airport accessibility. With strengths in location, comfortable spaces and a beautiful pool, it offers a generally positive experience, albeit with areas like dining services, cleanliness consistency and staff efficiency needing some improvement.
The hotel’s amenities receive commendation, particularly for the clean and comfortable rooms, beautiful pool and well-maintained tropical garden. The pool area, in particular, stands out for its size, warm water and attractive surroundings, providing a relaxing environment for guests. Additionally, the gym, though small, is clean and well-equipped, contributing to a positive experience for fitness enthusiasts.
Guest feedback on cleanliness is mixed. While many guests appreciated the modern, spotlessly clean rooms and facilities, others reported issues with room cleanliness and maintenance. Inconsistent cleaning practices and occasional problems like dirty linens or floors slightly detract from the overall experience.
The service provided by the staff also garners mixed reviews. While many guests find the staff friendly, helpful and attentive—especially in the dining and cleaning services—there are notable criticisms about inefficiencies and communication barriers at the front desk.
The quality of the breakfast and dinner services is an area requiring improvement. Breakfast reviews vary significantly with some guests enjoying a rich and varied selection, while others criticize it for being basic, poorly managed and lacking in dietary options. The dinner menu, characterized by limited choices and frequent use of processed foods, often leaves guests dissatisfied. Issues with slow and sometimes disorganized service in the restaurant are also commonly mentioned.
In terms of room comfort, the beds receive high praise, often described as very comfortable with excellent mattresses. However, occasional complaints regarding the cleanliness and condition of the bedding are noted.
Free WiFi is another point with mixed feedback. Although some guests find it reliable and strong, others encounter issues with poor connectivity and slow speeds, highlighting a need for more consistent internet service.
In summary, City Express Plus by Marriott Cancun Aeropuerto Riviera is a convenient choice for short stays focused on airport accessibility. With strengths in location, comfortable spaces and a beautiful pool, it offers a generally positive experience, albeit with areas like dining services, cleanliness consistency and staff efficiency needing some improvement.
Categories
Accessible
3 Star
Pool
Outdoor Pool
$
Info
Summary of reviews
Terracaribe Hotel Boutique in Cancun is strategically located in downtown, providing excellent accessibility to public transportation, including buses to popular destinations like Isla Mujeres. Guests benefit from its proximity to essential services, dining options and shopping, making it ideal for short stays and those prioritizing budget and connectivity over luxury. Despite its central location, the surrounding area's safety and ambiance have received mixed feedback.
The hotel's breakfast offerings receive mixed reviews with some guests appreciating the homemade touch and reasonable pricing, while others find issues with variety and taste. Improving menu options and service times could enhance the experience.
Rooms are spacious, clean and comfortable with regular cleaning services and essential amenities like air conditioning. However, some rooms face maintenance issues such as dampness, odors and inconsistent Wi-Fi, which mainly works well only in common areas. Despite these issues, the rooms generally provide a good foundation for a restful stay.
Cleanliness is a strong point for the hotel with guests frequently praising the tidiness of the facilities and rooms, including the pool and public areas. The dedication to maintaining a clean environment contributes significantly to the overall guest experience.
Staff receives mixed reviews; many guests commend the friendly and attentive personnel, while a few report unresponsive and unhelpful experiences, especially at reception. Positive interactions with staff members add to the welcoming atmosphere.
The hotel's Wi-Fi is reliable in common areas but lacks coverage in guest rooms, leading to inconvenience for those needing constant connectivity. This issue impacts guests' overall satisfaction, although the lobby and reception areas provide stable internet access.
The pool area is widely appreciated for its cleanliness and inviting ambiance, serving as a pleasant communal spot. Maintenance issues are occasional and the temperature might be too cold for some guests.
Terracaribe Hotel Boutique caters well to families with a friendly environment and amenities like a children's pool, though accessibility issues such as a lack of elevators can be inconvenient. The overall family-friendly atmosphere is conducive to an enjoyable stay.
Beds are generally comfortable with most guests reporting satisfaction with their sleep quality. However, there are occasional concerns about cleanliness and maintenance, such as issues with bedbugs and hard pillows.
While the hotel offers good value for money and meets basic expectations, some guests feel it falls short of a four-star rating due to dated appearances and limited evening services.
For business and solo travelers, the hotel provides a peaceful and quiet environment with well-maintained amenities, making it a pragmatic choice for short business trips. However, some service shortcomings at reception could be improved.
Accessibility is fair with convenient parking and public transportation access, though the lack of elevators poses challenges for guests with mobility issues. Planning ahead for specific needs is advisable.
Overall, Terracaribe Hotel Boutique is a practical and budget-friendly option with commendable cleanliness, strategic location and a mostly positive guest experience, but could benefit from improvements in services and amenities.
The hotel's breakfast offerings receive mixed reviews with some guests appreciating the homemade touch and reasonable pricing, while others find issues with variety and taste. Improving menu options and service times could enhance the experience.
Rooms are spacious, clean and comfortable with regular cleaning services and essential amenities like air conditioning. However, some rooms face maintenance issues such as dampness, odors and inconsistent Wi-Fi, which mainly works well only in common areas. Despite these issues, the rooms generally provide a good foundation for a restful stay.
Cleanliness is a strong point for the hotel with guests frequently praising the tidiness of the facilities and rooms, including the pool and public areas. The dedication to maintaining a clean environment contributes significantly to the overall guest experience.
Staff receives mixed reviews; many guests commend the friendly and attentive personnel, while a few report unresponsive and unhelpful experiences, especially at reception. Positive interactions with staff members add to the welcoming atmosphere.
The hotel's Wi-Fi is reliable in common areas but lacks coverage in guest rooms, leading to inconvenience for those needing constant connectivity. This issue impacts guests' overall satisfaction, although the lobby and reception areas provide stable internet access.
The pool area is widely appreciated for its cleanliness and inviting ambiance, serving as a pleasant communal spot. Maintenance issues are occasional and the temperature might be too cold for some guests.
Terracaribe Hotel Boutique caters well to families with a friendly environment and amenities like a children's pool, though accessibility issues such as a lack of elevators can be inconvenient. The overall family-friendly atmosphere is conducive to an enjoyable stay.
Beds are generally comfortable with most guests reporting satisfaction with their sleep quality. However, there are occasional concerns about cleanliness and maintenance, such as issues with bedbugs and hard pillows.
While the hotel offers good value for money and meets basic expectations, some guests feel it falls short of a four-star rating due to dated appearances and limited evening services.
For business and solo travelers, the hotel provides a peaceful and quiet environment with well-maintained amenities, making it a pragmatic choice for short business trips. However, some service shortcomings at reception could be improved.
Accessibility is fair with convenient parking and public transportation access, though the lack of elevators poses challenges for guests with mobility issues. Planning ahead for specific needs is advisable.
Overall, Terracaribe Hotel Boutique is a practical and budget-friendly option with commendable cleanliness, strategic location and a mostly positive guest experience, but could benefit from improvements in services and amenities.
Categories
Accessible
3 Star
Boutique-Style
$
Info
Summary of reviews
City Express by Marriott Cancun consistently garners positive reviews for its excellent location, making it a prime spot for both leisure and business travelers. Situated conveniently near Cancun International Airport and within the bustling downtown area, it provides easy access to major shopping centers, public transportation and key tourist attractions. Guests appreciate the proximity to Plaza Las Americas, Malecón Tajamar and the main boulevard, highlighting the hotel’s value for money.
Breakfast receives a mixed reception with many guests finding it delicious and satisfactory, especially given that it's included in the stay. Common favorites include items like chocolate bread, cereal and fruit. However, some guests noted a lack of variety and occasional delays in refueling food, as well as limited seating, suggesting room for improvement in service efficiency and menu diversity.
The rooms at City Express by Marriott Cancun draw both praise and criticism. While many guests find them comfortable and spacious, particularly noting the cozy beds, others point out issues with cleanliness and maintenance. Complaints about dusty surfaces, stained sheets, outdated furniture and operational problems like noisy air conditioning and unreliable Wi-Fi detract from the overall experience.
Cleanliness standards at the hotel appear inconsistent. Although some guests describe the accommodations as very clean and comfortable, numerous reviews point to specific problems such as dirty lobbies, stained tiles and blocked showers. Hair on various surfaces and an overall lack of proper housekeeping were common concerns, impacting guests' perceived hygiene.
The staff is generally seen as friendly and helpful, especially outside of reception areas. Guests frequently praise the welcoming demeanor of front desk and service personnel. However, there are occasional criticisms regarding the professionalism and responsiveness of the reception team with some guests experiencing slow check-ins and less-than-helpful interactions.
Guests' experiences with the hotel's free Wi-Fi are varied. Many praise the internet quality as strong and fast, while others report issues with instability, slow speeds and coverage gaps, particularly on the upper floors.
The outdoor pool is appreciated for its cleanliness and color, making it a popular feature for guests with children. Nonetheless, some reviews suggest the pool requires more consistent cleaning and maintenance to enhance the experience.
Parking is generally positive with ample and private options available. However, some reviews indicate that the number of spaces can be insufficient during peak times, making it challenging to find a spot.
The beds receive mixed feedback with many guests finding them very comfortable and conducive to a good night’s sleep. However, inconsistencies in mattress conditions, pillow quality and bed sizes, as well as occasional cleanliness issues, such as dirty sheets and reports of bed bugs, can negatively affect the overall satisfaction.
In summary, City Express by Marriott Cancun offers a highly advantageous location and generally pleasant accommodations. Addressing cleanliness, maintenance and service efficiency could significantly enhance guest satisfaction, building on the hotel's already strong points of location and basic comfort.
Breakfast receives a mixed reception with many guests finding it delicious and satisfactory, especially given that it's included in the stay. Common favorites include items like chocolate bread, cereal and fruit. However, some guests noted a lack of variety and occasional delays in refueling food, as well as limited seating, suggesting room for improvement in service efficiency and menu diversity.
The rooms at City Express by Marriott Cancun draw both praise and criticism. While many guests find them comfortable and spacious, particularly noting the cozy beds, others point out issues with cleanliness and maintenance. Complaints about dusty surfaces, stained sheets, outdated furniture and operational problems like noisy air conditioning and unreliable Wi-Fi detract from the overall experience.
Cleanliness standards at the hotel appear inconsistent. Although some guests describe the accommodations as very clean and comfortable, numerous reviews point to specific problems such as dirty lobbies, stained tiles and blocked showers. Hair on various surfaces and an overall lack of proper housekeeping were common concerns, impacting guests' perceived hygiene.
The staff is generally seen as friendly and helpful, especially outside of reception areas. Guests frequently praise the welcoming demeanor of front desk and service personnel. However, there are occasional criticisms regarding the professionalism and responsiveness of the reception team with some guests experiencing slow check-ins and less-than-helpful interactions.
Guests' experiences with the hotel's free Wi-Fi are varied. Many praise the internet quality as strong and fast, while others report issues with instability, slow speeds and coverage gaps, particularly on the upper floors.
The outdoor pool is appreciated for its cleanliness and color, making it a popular feature for guests with children. Nonetheless, some reviews suggest the pool requires more consistent cleaning and maintenance to enhance the experience.
Parking is generally positive with ample and private options available. However, some reviews indicate that the number of spaces can be insufficient during peak times, making it challenging to find a spot.
The beds receive mixed feedback with many guests finding them very comfortable and conducive to a good night’s sleep. However, inconsistencies in mattress conditions, pillow quality and bed sizes, as well as occasional cleanliness issues, such as dirty sheets and reports of bed bugs, can negatively affect the overall satisfaction.
In summary, City Express by Marriott Cancun offers a highly advantageous location and generally pleasant accommodations. Addressing cleanliness, maintenance and service efficiency could significantly enhance guest satisfaction, building on the hotel's already strong points of location and basic comfort.
Categories
Accessible
3 Star
Pool
Outdoor Pool
Categories
2
Map