4-Star HotelOffers comfortable accommodations and is located in Vall de Boi. The hotel is noted for its tranquil setting and quality service.
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Summary of reviews related to the '4 Star' categoryHotel Manantial has received mixed reviews with a significant number of guests expressing disappointment with its four-star rating. Despite its official 4-star status, many guests felt that the hotel's facilities and services were more aligned with a 2- or 3-star establishment. Numerous reviewers pointed out that the hotel's infrastructure and furniture are outdated, requiring major renovations. Various amenities, including the pool, foosball and billiard tables, were often non-functional or in poor condition.
While the external environment of the hotel is highly praised for its beauty, the internal aspects lag behind. Service quality was another area of concern with guests noting a lack of professionalism and insufficient staff to adequately attend to customer needs. Rooms, including the Junior Suite and simple double rooms, were described as lacking in comfort and details expected of a 4-star hotel.
Moreover, the food received critical remarks for being basic and not meeting the standards of a high-rated establishment. Additionally, the absence of modern conveniences like room safes and functional locks on closets further diminished the overall experience.
In summary, Hotel Manantial, although set in a beautiful location, falls short in several key areas and does not live up to its advertised 4-star rating according to guest feedback. A substantial renovation and improvement in service quality are needed to match the expectations associated with its star rating.
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