WiseStay

Cardiff 51.47784100, -3.18503400 , 45-47 Fitzhamon Embankment (Show on Map)
8.0
Very Good


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Summary of reviewsWiseStay in Cardiff has garnered extensive praise from its guests for its exceptional location. Centrally situated, it offers convenient access to key attractions like Cardiff Central Station, Principality Stadium and Cardiff Castle, making it an ideal base for city exploration. The hotel is appreciated for its tranquility despite being in the heart of the city, providing a quiet retreat after a day of sightseeing.

Guests consistently highlight the cleanliness and tidiness of the rooms, noting the impeccable housekeeping and freshly laundered bed linens. The rooms, though sometimes compact, are well-equipped with essential amenities such as kettles, hairdryers and smart TVs, ensuring a comfortable stay. The cozy, contemporary décor and quiet ambiance further enhance guests' experiences. The self-service check-in system also adds to the convenience.

The staff at WiseStay are frequently praised for their exceptional service and friendly demeanor. Guests appreciate the helpful and accommodating attitude of the team with specific mentions of individuals like Yasmin who go out of their way to ensure a pleasant stay.

While WiseStay does not offer breakfast, which some guests feel is a noticeable gap, the overall dining experience is complemented by the hotel's proximity to local shops and restaurants. The free WiFi also receives mixed feedback; while many guests find it strong and reliable, others experience intermittent connections.

The beds receive a range of feedback with many guests highlighting their comfort and cleanliness. Some guests prefer firmer mattresses, while others desire softer options. Despite these preferences, the overall sentiment leans towards positive experiences with the bedding.

In summary, WiseStay offers a blend of affordability, comfort and convenience. Its central location, cleanliness, well-maintained rooms and friendly staff make it a recommended choice for travelers seeking a reliable and pleasant stay in Cardiff. The hotel provides excellent value for money, balancing both cost and quality to cater to budget-conscious travelers looking for a touch of modest luxury.
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Cheap Guest House
Located on Fitzhamon Embankment, this guesthouse offers affordable accommodation. It's a convenient choice for budget-conscious travelers.

3-Star Guest House
WiseStay offers a convenient and comfortable stay with modern amenities. It is suitable for travellers looking for a hassle-free experience.

Guest House with Free Wi-Fi

Room Types
Double Room Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room provides a wardrobe, an electric kettle, a carpeted floor, heating and a TV with streaming services. The unit offers 1 bed.

Double Room with Private Bathroom Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room offers a wardrobe, an electric kettle, a carpeted floor, heating and a TV with streaming services. The unit offers 1 bed.

Single Room Providing free toiletries, this single room includes a private bathroom with a shower and a hairdryer. The single room provides a wardrobe, an electric kettle, a carpeted floor, heating, as well as a TV with streaming services. The unit offers 1 bed.

Double or Twin Room Providing free toiletries, this twin/double room includes a private bathroom with a shower and a hairdryer. The twin/double room provides a wardrobe, an electric kettle, a carpeted floor, heating and a TV with streaming services.

Superior Single Room with River View Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room offers a wardrobe, an electric kettle, a carpeted floor, heating and a TV with streaming services. The unit offers 1 bed.

Guest Reviews
8.0
Very Good
Location
WiseStay boasts a remarkable location that has garnered extensive praise from its guests. Centrally situated in Cardiff, the hotel is conveniently close to the city center, making it a prime base for city exploration. It is in close proximity to Cardiff Central Station, ensuring easy access for travelers arriving by train. The Principality Stadium and Cardiff Castle are within walking distance, ideal for sports enthusiasts and history buffs.

Guests have highlighted the ease of walking to key attractions and amenities, including shops, restaurants and the vibrant city center, typically described as a short 5-10 minute walk away. The hotel's vicinity to Cardiff Bay and Sophia Gardens adds to its appeal for those who enjoy leisurely strolls along the river or green spaces.

The location is also noted for its tranquility despite being in the heart of the city, providing a quiet retreat after a day of sightseeing or attending events. The well-connected transport links and the strategic position have made it a favorite among visitors attending concerts and matches, particularly at the Millennium Stadium.

Overall, guests have consistently praised WiseStay for its unbeatable location, which combines convenience, accessibility and value for money, making it an ideal choice for both short and extended stays in Cardiff.

Breakfast
WiseStay offers coffee and tea to its guests, but unfortunately, breakfast is not included with the stay. This has led some guests to express disappointment, especially given the hotel's off-center location and self-service model. Without a dining room or an option to request breakfast, many feel a breakfast service would greatly enhance the overall experience. While there was one mention of an excellent breakfast, overall, the absence of breakfast is a noticeable gap in the otherwise pleasant guest experience at this establishment.

Rooms
Nestled in a prime location, WiseStay is a well-regarded option for travelers looking for a convenient and comfortable place to stay. Numerous reviews emphasize the hotel's excellent location, being centrally located and close to the train station and various local amenities, making it an ideal spot for exploring the city with ease.

Guests frequently highlight the cleanliness and tidiness of the rooms with many noting that the housekeeping is impeccable, providing fresh, comfortable bedding and updated decor. The rooms are described as cozy and well-maintained with a functional layout that optimizes the available space, despite some being on the smaller side. Single rooms, although compact, come equipped with essential amenities such as kettles, hairdryers, tea and coffee setups and smart TVs, ensuring a convenient stay for business and leisure travelers alike.

Comfort seems to be a priority at WiseStay with many guests finding the beds super comfy and the rooms warm, quiet and cozy. The décor gets appreciative nods for being contemporary and pleasing and some rooms offer lovely views of the river.

An efficient self-service check-in system is another highlighted feature, making arrivals and departures seamless. Despite occasional mentions of minor issues, like some rooms being a bit too small or slightly noisy and occasional maintenance needs, the overall value for money is often praised.

In summary, WiseStay offers clean, comfortable and well-equipped accommodations in a central location, making it a solid choice for travelers looking for practicality and convenience.

Beds
The beds at WiseStay have received a mixed range of feedback from guests, though a recurring highlight is their overall comfort. Many guests appreciate the spaciousness and cleanliness of the beds with numerous mentions of exceptionally comfy and very comfortable beds that provided great night’s sleep. For lovers of firm mattresses, the beds are often described as super comfortable, ensuring a restful stay.

However, some reviews indicate variability in bed firmness with descriptions of beds being quite hard or very firm. While certain guests found these beds perfectly comfy, others expressed discomfort and a preference for softer mattresses and cushions. The quality of bed arrangements also varies with mentions of bunk beds not feeling particularly safe or comfortable for adults. Occasionally, issues like short beds or beds being hard and too warm have been noted.

Overall, while there are a few concerns about firmness and specific bed types, most guests seem to find the beds at WiseStay comfortable and conducive to a good night's sleep. The clean and well-kept bedding, coupled with quality mattresses, contributes positively to the guest experience.

Cleanliness
One consistent theme among the guest reviews of WiseStay is the emphasis on cleanliness. Numerous guests have praised the rooms for being clean, tidy and well-maintained, highlighting spotless bathrooms and comfortable, freshly-laundered bed linens. The rooms are described as meticulously cleaned, cozy and comfortable, often exceeding expectations with their neat presentation and thoughtful amenities. Guests also appreciated the good hygiene practices, including clean towels and a well-kept environment.

Despite minor issues like occasional carpet stains and some specific maintenance hiccups, the overall sentiment leans strongly toward a positive experience. Guests found the cleaning protocols reassuring and mentioned that the common spaces and facilities were exceptionally clean. The hotel’s ambiance is both pleasant and inviting, supported by accommodating staff who also contribute to the favorable impressions.

While some challenges remain, such as noise from other guests or minor maintenance issues, these do not overshadow the hotel's efforts to maintain a clean and welcoming environment. WiseStay offers a reliable option for travelers seeking a spotless and comfortable place to stay, contributing to an overall pleasant experience.

Staff
WiseStay's staff have consistently garnered positive feedback for their exceptional service and friendly demeanor. Guests frequently describe the staff as friendly, helpful and accommodating with many highlighting specific individuals who went out of their way to ensure a pleasant stay. The self-check-in process is praised for its convenience and the ease of communication with the hosts is often noted. Yasmin, along with other team members, receives special mention for her friendliness and willingness to assist.

Despite a few isolated incidents of dissatisfaction, the overall consensus is that the staff at WiseStay are welcoming, courteous and go above and beyond to address any issues promptly. Many guests appreciated the flexibility and supportive attitude of the receptionists, who were available around the clock. The positive experiences extend to the management, who are described as understanding and efficient.

Finally, the combination of great central location, good value for money and consistently commendable staff service makes WiseStay a recommended choice for travelers seeking both reliability and warmth in their accommodations.

Wi-Fi
WiseStay receives mixed feedback regarding its WiFi from guests. Many reviewers praise the hotel for its free and high-quality WiFi, noting strong and reliable connections and good reception throughout their stay. Specific mentions highlight the availability of speedy, secure and very good WiFi, making it suitable for various online activities. Some guests appreciate the additional convenience of having sockets available for charging devices, enhancing their overall experience.

However, not all comments are positive. Several reviews indicate issues such as slow or intermittent connections with some guests experiencing weak signals or entirely broken internet during their stay. There are also mentions of the WiFi being horrible in certain rooms and difficulty in connecting to the network. Despite these setbacks, the general consensus leans slightly towards a positive WiFi experience at WiseStay with many guests satisfied with the service provided.

Luxury
WiseStay offers a distinctive blend of affordability and comfort, making it an appealing option for budget-conscious travelers seeking a touch of luxury. The decor is consistently praised as updated, nice and well-organized, contributing to an inviting and aesthetically pleasing atmosphere. Guests have noted the luxurious shower facilities and clean towels that add a sense of indulgence to the stay, despite some expressing a desire for more luxury items.

The hotel strikes a commendable balance between cost and quality, often being highlighted for its excellent value for money. It seems to cater well to short stays, especially given its central location, which is both convenient and desirable. While some rooms are described as small, the overall accommodation is seen as perfectly acceptable and fitting for those not seeking outright opulence.

The helpful host enhances the overall experience, rounding off a stay that is comfortable, well-appointed and accessible. WiseStay is highly recommended for those prioritizing value, good service and a pleasant, modestly luxurious environment.


No, WiseStay doesn't have any pool.

No, a spa isn't available at WiseStay.

No, WiseStay doesn't allow dogs.

No, parking facilities aren't available at WiseStay.

No, WiseStay doesn't have a gym.

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