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Summary of reviewsSmart Hotel Holiday offers a range of positive features that make it a notable choice for travelers, particularly those planning a visit to Venice. The hotel’s prime location in Mestre provides easy access to public transportation, including a nearby tram stop that connects guests to central Venice within 25 to 30 minutes. The proximity to Marco Polo Airport and ample parking facilities further enhance its convenience for both short stays and longer trips. Guests appreciate the quiet, residential ambiance of Mestre, which offers a peaceful retreat after a day of exploring the bustling city.
The hotel’s breakfast receives commendations for its variety and flavor with numerous options catering to different tastes, including a rich buffet featuring both sweet and savory choices. Items like soy cappuccinos and a diverse selection appeal to many, despite occasional critiques regarding limited choices or specific food quality issues.
Dining at the hotel’s restaurant garners mixed reviews. Guests enjoy tasty dishes and the cozy atmosphere, but some find the prices high and portions small. The existence of a few local restaurants nearby offers guests alternative dining options.
The rooms are frequently praised for their cleanliness, spaciousness and modern design. Family rooms, in particular, are noted for their size and comfort. Though some guests mention noise and dated furnishings, the overall impression is positive due to the high standard of cleanliness and well-equipped amenities in the rooms and bathrooms.
Cleanliness throughout the hotel is a strong highlight with many guests applauding the hotel's commitment to maintaining a clean and hygienic environment. The daily cleaning service ensures rooms are kept in tip-top condition and the attentive housekeeping staff contribute to a welcoming atmosphere.
The hotel staff receive accolades for their friendliness, professionalism and readiness to assist with travel plans and inquiries. Standout staff members like Margarita, Eraldo, Guillermo, Alina, Andrea and Roberta are often mentioned for their exceptional service, making guests feel valued and well taken care of.
Free WiFi is available, though its reliability varies. While the ground floor experiences good connectivity, higher floors might encounter weaker signals. Improvements in this area could enhance the overall guest experience.
The parking facilities are highly praised for being free, secure and ample, providing peace of mind and convenience for those traveling by car. Additionally, the availability of EV charging stations adds to the hotel's appeal for guests with electric vehicles, although some mention that improvements in functionality are needed.
Families will find Smart Hotel Holiday particularly welcoming with spacious family rooms, friendly staff and a child-friendly environment that caters well to younger guests. Despite a few critiques regarding activities for older children, the hotel’s amenities and accommodations are well-suited for family stays.
Guests generally find the beds at Smart Hotel Holiday comfortable and of good quality, contributing to a restful night's sleep. Clean and well-maintained bedding add to the positive sleeping experience, although some guests note issues with the firmness and condition of mattresses.
In summary, Smart Hotel Holiday offers a well-rounded and convenient stay with excellent transportation links, clean and modern rooms, friendly staff and ample parking facilities. Its family-friendly environment and generally positive dining experience further contribute to its reputation as a comfortable and accessible base for exploring Venice.
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