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Summary of reviewsErnespie House Hotel, nestled in a tranquil rural setting near Castle Douglas, is widely acclaimed for offering a quintessentially Scottish experience. Guests are charmed by the serene surroundings and stunning views, providing an exceptional blend of countryside solitude while still offering convenient access to local amenities. Despite minor issues with potholes on the driveway, the location is consistently described as more beautiful than anticipated.
The hotel's dining offerings, particularly breakfast, receive glowing praise. Guests delight in the fresh, made-to-order dishes that cater to various preferences, with the attentiveness of the staff enhancing the overall experience. The standout steak dinner and homemade curry further demonstrate the hotel's culinary prowess, positioning it as an excellent destination for delicious food. Although a rare less satisfactory meal is mentioned, the overall dining experience remains overwhelmingly positive.
Ernespie House Hotel's rooms also contribute to its favorable reputation. Guests appreciate the comfortable and spacious accommodations, featuring stunning countryside views and full-size sofas. The cleanliness of the rooms is consistently mentioned, with the overall ambiance being described as modern and lovely. Occasional minor issues, such as initial coldness or accessibility challenges with internal staircases, do not detract from the overall positive experience, thanks in part to the friendly staff who are repeatedly commended for their service.
The hotel staff are a notable highlight, described as friendly, welcoming, and attentive, ensuring guests feel valued and accommodated throughout their stay. Their delightful demeanor and willingness to assist contribute significantly to the inviting atmosphere. Guests particularly appreciate the owner's helpful nature, making Ernespie House Hotel standout for its excellent hospitality.
Comfortable beds are another asset, praised for their size and comfort, providing a restful night's sleep. Although reviews indicate slight inconsistencies in bed size and firmness, the overall impression remains one of comfort and satisfaction, reinforcing the positive guest experience.
In conclusion, Ernespie House Hotel stands out for its peaceful location, exceptional food, immaculate rooms, and remarkable staff. Despite minor issues, the overwhelming sentiment from reviews is positive, making it a recommended retreat for travelers seeking a charming and comfortable stay in a picturesque setting. Show more
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Hotel near Golf Courses
Located in Castle Douglas, this hotel is listed by Southerness Golf Club as recommended local accommodation. It provides convenient access to Southerness and other golf courses in the Castle Douglas area.
Where is the golf course located?Outside the premises.
Answers last updated by Ernespie House Hotel
Dog Friendly Hotel
This hotel is pet-friendly and set in 14 acres of countryside. It has a friendly, family-run atmosphere, cosy rooms, and is within walking distance of Castle Douglas. It also boasts beautiful views from the lobby and lounge.
Dog Play Area
Do you accept dogs in all rooms? No, some rooms only: Dog friendly rooms
Is there an extra charge? Yes, £ 10 per night
Should the dog owner notify you before checking in? Yes, During the booking process
What is the maximum number of dogs per room? Up to 2 dogs are allowed in each room.
Is there a maximum weight of dogs accepted? No
Do you provide any specials, treats and toys (check all that apply)?
Blankets
Towels
Are there any leash-free play areas? Yes
Should the dog be kenneled at all times in the room? No
Should the dog be kenneled/kept in a pet carrier at all times in public areas? No
Should the dog remain leashed at all times in the room? No
Should the dog remain leashed at all times in public areas? Yes
Are the dogs allowed on the furniture? No
Are the dogs allowed on beds? No
What are the basic requirements to accept a dog?
Must not be aggressive
Must be clean
Must not have fleas
Owners must clean pet waste immediately
Owners are responsible for any damage caused by the dog
Must not bathe in the bathtub
Is there a refundable deposit to guard against damages? Yes
Except for dogs, do you also accept other pets? No
Do you have a written and comprehensive pet policy available on request? Νο
Guests benefit from free private parking at this hotel. Free onsite parking is available.
Hotel where Extra Health & Safety Measures Have Been Taken
Ernespie House Hotel likely implements detailed cleaning and disinfection procedures, particularly in guest accommodations and common areas. Staff are likely trained in hygiene practices, and measures are in place to encourage social distancing. Hand sanitizing stations are likely available throughout the property.Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 6 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? No
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? Yes
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? Yes, New hours: Check-in: 15:00 - Check-out: 10:00
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? No
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? No
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? No
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? Yes
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? No
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? No
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? No
Has the hotel closed during the pandemic? Yes Reopening Date: 07/04/2020
What percentage of your guests are families?Under 50%
Family-Friendly room types:
Family rooms
Answers last updated by Ernespie House Hotel
Romantic Hotel
Small Hotel
Hotel with Play Area For Dogs
Room Types
Family RoomProviding free toiletries, this family room includes a private bathroom with a shower and a hairdryer. The spacious family room provides a private entrance, soundproof walls, a tea and coffee maker, a seating area and a flat-screen TV with cable channels. The unit offers 2 beds.
Double RoomFeaturing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room features a private entrance, soundproof walls, a tea and coffee maker, a seating area and a flat-screen TV with cable channels. The unit has 1 bed.
King RoomOffering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room offers a private entrance, soundproof walls, a tea and coffee maker, a seating area, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
Deluxe King RoomProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room provides a private entrance, soundproof walls, a tea and coffee maker, a seating area and a flat-screen TV with cable channels. The unit offers 1 bed.
Superior Double RoomProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room provides a private entrance, soundproof walls, a tea and coffee maker, a seating area and a flat-screen TV with cable channels. The unit offers 1 bed.
Junior SuiteFeaturing a private entrance, this spacious suite also comprises 1 bedroom, a seating area and 1 bathroom with a shower and a hairdryer. The suite provides soundproof walls, a tea and coffee maker, a wardrobe, a sofa, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
Guest Reviews
8.3
Very Good
Location
Nestled in a tranquil setting, Ernespie House Hotel boasts a truly enchanting location that guests have consistently praised. Its serene, rural surroundings offer a peaceful escape from the hustle and bustle of everyday life. Situated in picturesque countryside, the hotel is surrounded by stunning views that guests can admire, particularly during breakfast, which overlooks the sprawling estate. The property's impressive grounds, enhanced by woodland and wildflowers, add to its charming appeal and provide a quintessentially Scottish experience.
While close to the quaint town of Castle Douglas, the hotel's remote positioning offers guests a perfect blend of countryside solitude and convenient access to local amenities. The approach through the long driveway lined with natural beauty enhances the feeling of retreat and tranquility. Despite some reports of minor issues with the driveway's potholes, the overall sentiment towards the location remains overwhelmingly positive, with many describing it as more beautiful than they had anticipated.
Breakfast
Ernespie House Hotel offers a delightful breakfast experience that has consistently impressed guests. The morning meal is often described as excellent, fantastic, and superb, with an emphasis on fresh, made-to-order dishes. Guests have praised the great variety available, including both hot and cold options that cater to different preferences. The dishes are said to be delicious, with standout mentions of the cooked breakfast that contribute to a cracking start to the day. The attentive and friendly staff further enhance the dining experience, ensuring a pleasant atmosphere. While most guests found the breakfast to be a highlight, there were occasional minor hiccups in service and specific items like porridge, but overall, the breakfast experience at Ernespie House Hotel leaves a positive impression.
Dinner
Ernespie House Hotel impresses guests with its outstanding culinary offerings, consistently praised for delivering exceptional dining experiences. Many reviewers commend the hotel for its top-notch dinner and breakfast, describing them as five-star. The steak dinner stands out as particularly remarkable, lauded as one of the best ever tasted by guests. The quality of the food is repeatedly appreciated with terms like very good, lovely, and fantastic being frequently mentioned.
Guests delight in a dinner that is cooked to order upon arrival, highlighting the care and attention given to each meal. The evening meals provide plenty of choices, with dishes such as homemade curry receiving special recognition for being deliciously cooked to perfection. The friendliness of the staff further enhances the dining experience, contributing to an overall pleasant atmosphere.
While one review mentions a less satisfactory evening meal, this appears to be an exception among numerous positive remarks. Overall, Ernespie House Hotel is deemed an excellent destination for those seeking delicious food and exceptional service during their stay.
Rooms
Ernespie House Hotel boasts an array of rooms that have garnered much appreciation from its guests. The rooms are often highlighted for their comfortable and spacious nature, with some featuring stunning views of the surrounding hills that enhance the overall charm of the stay. Many guests found the large beds to be especially comfortable, accompanied by full-size sofas for added relaxation. Cleanliness is a consistent theme, as the rooms are frequently described as impeccably clean and well-equipped.
The hotel’s location is praised for its beauty, although some guests regret not being able to fully enjoy the grounds during less ideal seasons. Despite this, the overall ambiance of the rooms is described as lovely and modern, providing all necessary amenities to ensure a pleasant experience. While the initial coldness of some rooms was noted, they quickly warmed up, ensuring comfort for the remainder of the stay. Accessibility via internal staircases can be a challenge for some, but this does not detract from the overall positive experience. Contributing to the warm atmosphere are the friendly staff, who further enhance the welcoming nature of the hotel.
Beds
Ernespie House Hotel receives favorable remarks for its beds, with many guests praising the comfort and size. Numerous reviews highlight the beds as large, super comfy, and ideal for a good night's rest. Guests with specific health concerns, like arthritis, also found the beds to be particularly accommodating. However, there are a few mentions of beds being smaller or having hard mattresses, indicating some inconsistency. Despite these occasional issues, the overall impression is one of comfort. Paired with the hotel's fantastic staff and great location, the accommodations offer a pleasant stay, enhanced by lovely breakfasts and well-equipped rooms.
Cleanliness
Ernespie House Hotel offers a charming retreat in a rural setting on the edge of a village, making it a unique choice for travelers. The hotel is generally praised for its cleanliness, with many guests noting that the rooms were clean and well-appointed. Visitors frequently highlight the immaculately clean rooms and comfortable accommodations, including a good-sized clean room and a cozy sitting area. The facilities are described as very clean, providing a sense of assurance for those prioritizing hygiene during their stay. Moreover, the hotel staff receive commendations for being pleasant and attentive, contributing to a positive guest experience. While there are instances where the cleanliness of the bathroom was flagged, and issues with bedding on arrival were noted, these do not overshadow the overall positive feedback. The value offered by Ernespie House Hotel is bolstered by excellent and reasonably priced food, further complemented by ample parking facilities.
Staff
Ernespie House Hotel is truly distinguished by its exceptional staff, who consistently receive high praise for being friendly, welcoming, and attentive. The team is described as delightful, personable, and always ready to assist, ensuring that guests feel at ease and accommodated throughout their stay. Guests frequently commend the staff for going the extra mile and maintaining a cheerful and efficient demeanor, which greatly enhances the overall experience. The owner's helpful nature adds an additional layer of charm, making guests feel valued from the moment they arrive. With a focus on hospitality and attention to detail, the staff at Ernespie House Hotel are seen as a true asset to the establishment, contributing significantly to its inviting atmosphere.
No, Ernespie House Hotel doesn't have any pool.
No, a spa isn't available at Ernespie House Hotel.
Yes, Ernespie House Hotel welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire
Yes, parking facilities are available at Ernespie House Hotel.