Accessible HotelThis hotel is wheelchair and disabled friendly, providing lifts for the separate exercise pool and thermal baths, and special changing and shower facilities. Accessible features include roll-in showers, foldable shower chairs, and grab rails on both sides of the toilet. The spring water swimming pool is accessible via a chairlift and the large pool via a ceiling hoist.
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Summary of reviews related to the 'Accessible' categoryThe hotel at Thermae 2000 offers commendable accessibility features, making it a suitable choice for guests with disabilities. Nestled on a tranquil street, the hotel ensures good accessibility and comfort. The facilities, including a well-organized and clean indoor area, are flexible and accommodate various needs. The spa section is particularly praised for being fully accessible to all visitors with elevators providing ease of access to different levels.
While the hospitality staff contribute positively to the guest experience, communication issues arise due to language barriers, as not many staff members speak English or French. Some guests have reported mixed experiences regarding the friendliness of accessibility features with occasional remarks on difficult access for the elderly and inconsistent staff service.
However, most areas are easy to navigate, making the overall indoor experience pleasant and accessible. The lack of a lift to the pyramid suites might inconvenience some, but it's mitigated by only a short flight of stairs. In summary, Thermae 2000 balances accessibility with comfort, though minor improvements could enhance the overall guest experience further.
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