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Summary of reviewsRiu Palace Costa Mujeres - All Inclusive has garnered praise for its beautiful and tranquil beachfront location, situated north of Cancun. Guests appreciate its serene and peaceful ambiance, along with picturesque ocean views and easy beach access. This makes it an ideal spot for those looking to relax and unwind. Although the resort is somewhat remote, 45 minutes from Cancun Airport and downtown, its extensive amenities and activities make it a self-contained paradise, perfect for those seeking tranquility over city excursions.
The breakfast experience is highly rated with a vast and varied selection that is delicious and well-presented. Guests highlighted the excellent service and cleanliness, making it a standout aspect of their stay. The main buffet and themed dinner offerings receive positive feedback for their quality and variety, although some a la carte restaurants fall short of expectations due to repetitive menus and longer wait times. Overall, the food quality is appreciated and the 24-hour food and drink service adds convenience.
Rooms are spacious, clean and modern with many offering breathtaking ocean views. Housekeeping is excellent, maintaining a high standard of cleanliness. Despite minor layout issues and occasional noise complaints, the rooms provide a comfortable and scenic base for guests. The overall cleanliness of the resort is exceptional with both indoor and outdoor areas immaculately maintained, adding to the welcoming environment.
The staff at Riu Palace Costa Mujeres receive high praise for their friendliness, attentiveness and helpfulness, enhancing the overall guest experience. Although there are occasional criticisms, the majority of guests commend the staff's dedication to exceeding expectations and providing memorable service.
WiFi coverage is praised for its strength and reliability, especially its free availability, despite some minor connectivity issues. The spa and gym receive mixed reviews; while massages are highly praised, other spa amenities and the gym size could be improved. The pools are a highlight with several large, clean and well-maintained options catering to all guests, although they can get crowded quickly.
The beach is a standout feature, described as stunning with white sandy shores, calm turquoise waters and excellent cleanliness. The beach service is well-regarded, adding to the relaxing atmosphere. On-site parking is generally positive with ample space and added convenience from an Alamo rent-a-car terminal.
Overall, Riu Palace Costa Mujeres - All Inclusive is a top choice for travelers seeking a beautiful, clean and tranquil beachfront resort with a range of amenities and high-quality service.
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