3-Star HotelSummary of reviews related to the '3 Star' categoryHotel Gran Roc consistently receives high praise for delivering exceptional service that punches well above its three-star rating. Guests commonly compare the service to that of a five-star establishment, highlighting the kindness and helpfulness of the staff, particularly at the reception, who ensure a welcoming, familial atmosphere. The hotel stands out for its impressive facilities, far exceeding those typically expected at a three-star level, with many guests believing it could easily earn a fourth star. This sentiment is echoed through comments on the spacious rooms and excellent, varied breakfast offerings. While some guests noted that room prices seem steep for a three-star hotel, especially during the high season, others felt that the overall quality-price ratio remains favorable. Suggestions for further improvements hint at the potential for an even more customer-oriented experience, hinting at a promising future evolution of the hotel’s rating.
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