Leonardo Hotel Cheltenham

Cheltenham 51.89554800, -2.13136600 , Gloucester Road (Show on Map)
8.3
Very Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsThe Leonardo Hotel Cheltenham receives a wealth of positive feedback from guests across various aspects of their stay, making it a popular choice for visitors to the area. Conveniently located near the M5 motorway, the hotel provides an ideal base for exploring Cheltenham, the picturesque Cotswolds, and nearby attractions, appealing to both leisure and business travelers. The hotel enjoys excellent accessibility with public transport and onsite facilities such as ample parking and leisure amenities, enhancing its practical appeal.

Guests frequently commend the hotel for its clean and comfortable accommodations, with spacious rooms that cater well to families and groups. The beds are particularly noted for their comfort, ensuring a restful night's sleep, with King Koil mattresses receiving special acclaim. High cleanliness standards are evident throughout the hotel, including the pool area, although some guests mention minor maintenance updates could be beneficial.

The breakfast offering stands out for its variety and quality, with options to suit various dietary needs, including gluten-free and vegan. Despite some feedback about temperature issues, the breakfast experience is largely positive, with the attentive staff further enhancing dining satisfaction. Dinner also garners praise for its quality and friendly service, though guests suggest a more varied menu could improve the experience. The staff consistently receive high accolades for their professionalism and warmth, contributing significantly to the welcoming atmosphere that guests enjoy.

Family-friendly amenities are a highlight at the Leonardo Hotel Cheltenham, with spacious rooms and enjoyable activities for children, ensuring a pleasant stay. The pool and leisure facilities, including a gym, jacuzzi, steam room, and sauna, significantly enhance the guest experience, offering relaxation and rejuvenation. Although some guests face minor WiFi connectivity issues, the service is generally appreciated for its speed and reliability.

Parking remains an area of contention due to a daily fee, yet the facility itself is valued for its convenience. The hotel strikes a balance between comfort and practicality, with attentive service and well-rounded amenities making it a solid choice for travelers seeking accessibility, relaxation, and a comfortable stay in Cheltenham.
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Hotel near Golf Courses
This hotel in Cheltenham offers convenient access to multiple nearby golf courses, including Lilley Brook Golf Club and Cheltenham Golf Club.

Family Friendly Hotel
Leonardo Hotel Cheltenham is listed as a family hotel option in Cheltenham. While specific family-friendly amenities are not detailed, its inclusion suggests suitability for families.

Hotel with Swimming Pool
This hotel features an indoor swimming pool and a leisure center. It is located a short drive from Cheltenham's Regency center. The hotel also offers a yummy breakfast and friendly staff.

  Heated Pool    Indoor Pool  


Business Hotel
This hotel features 12 fully equipped meeting and function rooms that can accommodate up to 400 people, with the latest technology. There is also an executive suite for larger gatherings like conventions or conferences. Guests can access leisure facilities including a pool, gym, and sauna.

Hotel with Parking
The hotel provides parking. It is well-reviewed and conveniently located.

Cheap Hotel
This chain hotel on Gloucester Road can sometimes offer competitive rates, providing a standard hotel experience at a potentially budget-friendly price depending on availability.

Accessible Hotel
This hotel features fully accessible rooms designed with extra-wide doorways, accessible bathrooms, and thoughtful layouts to ensure ease of movement. The hotel has easy-to-use platform lifts providing access to all floors, including split-level lounge and guest room areas. A lower desk is available at the main reception for wheelchair users, and accessible parking spaces are located in the front car park.

Hotel with Gym
Formerly Jurys Inn, this hotel offers a health and leisure club with a heated indoor pool, a hot tub, a sauna, and a fully equipped gym with free weights, resistance machines, and cardio equipment.

4-Star Hotel
Set in attractive grounds, this hotel is located 3 miles from Cheltenham centre and the racecourse. It offers a health and leisure club with a heated pool. The hotel provides a quiet and comfortable stay.

Hotel with Indoor Pool
The Juvenate Health & Leisure Club at this hotel offers a 12 x 6-meter heated indoor swimming pool with large glass windows for natural light. Complementary facilities include a spa pool (jacuzzi), a scented steam room, and male & female saunas.

Hotel with Heated Pool
Includes a heated indoor pool for guests to enjoy. The hotel offers a convenient location and access to leisure facilities.

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Romantic Hotel

Room Types
Standard Double and Single Bed This comfortable and elegant room features a TV, tea/coffee making facilities and an en suite bathroom with hairdryer and toiletries.

Standard Twin This twin room is suitable for a maximum of 2 adults or 1 adult and 1 child under 12 years of age.

Superior Double Room This room includes tea and coffee facilities, mineral water, 10% food and beverage discount, and complimentary daily coffee.

Superior Double and Single Bed The triple room offers a wardrobe, an electric kettle, as well as a private bathroom boasting a bath or a shower and a hairdryer. This triple room has a carpeted floor, heating and a flat-screen TV with cable channels. The unit has 2 beds.

Suite This room includes tea and coffee facilities, mineral water, 20% food and beverage discount, luxury toiletries, coffee machine, mini fridge, in room safe, complimentary daily coffee, complimentary drink from the bar and early check in from 1pm.

Guest Reviews
8.3
Very Good
Location
Positioned conveniently at the gateway to Cheltenham, the Leonardo Hotel Cheltenham boasts a location that fits a variety of traveler needs. Nestled close to the M5 motorway, it serves as an ideal hub for those venturing to the picturesque Cotswolds, Gloucester, or the town center itself. The hotel is superbly situated for guests attending weddings or the renowned Cheltenham races, with many venues just a short ride away. The peacefulness of the hotel, despite being close to major roadways, ensures a restful stay with easy access to local amenities and attractions.

With accessible public transport links, including a nearby bus route, getting into Cheltenham for its vibrant literary festivals, shopping districts, and cultural sites is seamless. Moreover, the presence of excellent onsite facilities, including parking and leisure amenities, adds to the convenience offered to guests. The combination of a strategic location, clean and comfortable rooms, and friendly staff make this hotel a welcoming choice for visitors seeking both comfort and practicality. Whether for a brief overnight stay or an extended exploration, the Leonardo Hotel Cheltenham stands out for its great accessibility and well-rounded services.

Breakfast
The breakfast at Leonardo Hotel Cheltenham receives high praise from guests, offering an extensive and varied selection that caters to diverse tastes and dietary requirements. Diners enjoy a mix of full English and continental options, with particular appreciation for gluten-free and vegan alternatives. The buffet is consistently described as fresh, well-cooked, and regularly replenished, ensuring a satisfying dining experience. Many guests highlight the breakfast's value for money, and the attentive and friendly staff contribute positively to the experience. While some reviews note room for improvement, such as temperature issues with food, the overall consensus remains positive, with the breakfast being a standout feature noted for its excellent choice and quality.

Dinner
Dinner at the Leonardo Hotel Cheltenham receives a range of feedback, but there's a noticeable appreciation for certain aspects of the dining experience. Many guests found the food to be lovely and tasty, with high-quality meals impressing several, especially during evening dinners. There is acknowledgment of friendly and attentive service contributing positively to the overall dining experience. Several guests noted meals being well-cooked and enjoyable, with a good atmosphere adding to their dining pleasure.

Despite the praise, some reviews point out areas for improvement. The dinner menu, while featuring well-done dishes, is often described as limited and somewhat unadventurous. Instances of slow service and occasional mishaps with food quality, like undercooked items, suggest room for enhancement. Pricing was sometimes noted as high relative to the meal quality, though some guests felt it was worth the cost considering the good flavors and preparation.

Overall, the dining experience at Leonardo Hotel Cheltenham is generally positive, marked by good food and attentive service, though consistency in menu diversity and execution could elevate it further for guests.

Rooms
Leonardo Hotel Cheltenham offers guests a pleasant stay marked by consistently clean and comfortable rooms. The accommodations are praised for their spaciousness, providing ample space for families and parties of various sizes. Many reviews highlight the excellent room size, noting that the rooms are large enough to accommodate additional guests comfortably. Guests appreciate the cozy ambiance created by well-appointed furnishings and the modern interior, despite some comments on exterior datedness.

Comfortable beds ensure a restful night, earning repeated mentions for their coziness. Rooms are described as bright, tidy, and equipped with all necessary amenities, such as good-sized bathrooms and WiFi, catering to both leisure and business travelers. Several guests are pleased with the quality of bedding and towels, adding to the overall comfort.

The hotel maintains high cleanliness standards, with numerous positive remarks about rooms being spotless and well-maintained. The efficient housekeeping ensures that rooms are consistently tidy and fresh throughout guests' stays.

Further enhancing the experience is the friendly and professional staff, regularly noted for their helpfulness and warm reception. This welcoming environment extends to the bar and restaurant areas, which are complimented for their appealing atmosphere.

While there are occasional comments on temperature control, with some rooms being too hot, the availability of fans helps mitigate discomfort. Overall, Leonardo Hotel Cheltenham is a reliable choice for those seeking spacious, clean, and comfortable accommodations in a convenient location for exploring Cheltenham.

Beds
Leonardo Hotel Cheltenham has received plenty of praise for its cozy and comfortable beds from its guests. Consistently described as clean and comfy, the beds seem to be a highlight of the stay for many. The mattresses are often noted for their comfort, ensuring a restful night's sleep, with some guests particularly appreciating the King Koil brand providing an especially comfortable experience.

The hotel also provides large, comfortable beds with good quality bedding, contributing to an excellent night of sleep. Pillows receive mixed reviews, with some guests finding them too firm; however, the majority appreciate the overall bed setup. Rooms are generally seen as spacious and well-maintained, adding to the comfort of the stay. For families or groups, the availability of big beds and additional cots as needed is a notable plus.

A few guests have pointed out minor issues, such as beds that move due to wheels or some beds being firmer than preferred. Additionally, a few have noted difficulties with controlling bathroom water temperature. Despite these minor inconveniences, the overwhelmingly positive feedback about bed comfort makes Leonardo Hotel a pleasant choice for travelers prioritizing rest and relaxation.

Cleanliness
Leonardo Hotel Cheltenham consistently garners praise for its exceptional cleanliness and comfort. Guests frequently note the spotless condition of both the rooms and communal areas. Bed linens and towels are often highlighted for their cleanliness, and rooms are described as spacious and comfortable with modern decor. The pool area receives special mention for its pristine condition, maintaining the high standard found throughout the hotel. While some reviewers feel that the hotel shows signs of wear and could benefit from updates, these observations do not diminish the overall impression of superb cleanliness. The friendly and welcoming staff further enhance the inviting atmosphere, contributing to a pleasant and peaceful stay for guests. Despite minor issues, such as an occasional maintenance oversight, the hotel's commitment to cleanliness and customer service stands out strongly.

Staff
The Leonardo Hotel Cheltenham is praised for its exceptional staff, receiving high accolades for their professionalism and friendliness. The welcoming reception team sets the tone for a pleasant stay, with special mentions of team members like Esther, Emily, Jenna, and Chloe, who have made significant positive impressions on guests. Staff across the board, from reception to bar and restaurant, are commended for being accommodating, attentive, and efficient. Their willingness to go above and beyond, such as providing excellent customer service and assistance with any problems, stands out in numerous reviews. Guests highlight the helpful nature of the staff, ensuring a comfortable and seamless experience, making the team a true asset to the hotel. The overall sentiment is one of warmth and hospitality, making visitors feel valued and at ease during their stay.

Wi-Fi
At Leonardo Hotel Cheltenham, guests have mixed experiences with the hotel's WiFi service. On the positive side, many visitors found the WiFi to be very good, highlighting its free availability and excellent coverage throughout the hotel. Some guests were pleasantly surprised by the fast internet speed, which allowed them to email and stream Netflix without any issues. However, not all experiences were seamless. A few visitors reported connectivity issues, such as poor WiFi, unexpected dropouts, and difficulty in receiving a Wi-Fi code upon check-in. Additionally, some noted challenges with phone reception and internet access, indicating areas for potential improvement. Despite these occasional hiccups, several guests appreciated the reliable and free WiFi offered during their stay.

Gym
The gym at Leonardo Hotel Cheltenham garners consistently positive feedback from guests, offering a variety of equipment for a comprehensive workout experience. Whether it's the early morning goers or those preferring a leisure pace, the gym is recognized for being well-equipped and clean. The inclusion of steppers, exercise bikes, running machines, a range of dumbbells, and weights machines ensures an accommodating environment for different fitness regimes.

Guests particularly appreciate the synergy between the gym and other leisure facilities such as the swimming pool, sauna, and steam room. The pool is mentioned favorably for its size and tranquility, providing a serene atmosphere complemented by the sauna and jacuzzi. The wellness suite, described as incredible, enhances the overall stay, offering a refreshing retreat. The ability to access these facilities free of charge is considered a substantial bonus by guests.

Moreover, the attentive and helpful staff contribute to a positive experience, ensuring a welcoming environment in the leisure area. While guests enjoy the gym facilities, some note room for updates to maintain the modern appeal. Overall, Leonardo Hotel Cheltenham's leisure facilities stand out as a defining feature of the stay, ensuring relaxation and rejuvenation amidst a busy travel schedule.

Pool
Leonardo Hotel Cheltenham offers delightful pool facilities that guests frequently praise for their warmth and inviting atmosphere. The pool, with its heated waters, is particularly appealing to families with children, who find it perfectly suited for fun and relaxation. Parents appreciate that kids can access the pool at any time, ensuring endless enjoyment during their stay. The pool area, although described by some as small or a bit dated, still manages to leave a positive impression, with guests often enjoying extended hours of leisure there.

Complementing the pool are additional amenities such as a jacuzzi, steam room, and sauna, which further enhance the recreational experience. The cleanliness of the facilities is noteworthy, contributing to an enjoyable and pleasant experience. Access to the pool and adjoining amenities is rated as excellent, providing guests with an opportunity to relax and unwind during their visit.

The hotel's staff also receives praise for being friendly and helpful, contributing to a warm and accommodating environment. While some reviews mention occasional closures or busyness, the overall sentiment remains positive, with many guests booking the hotel specifically for its pool facilities. Whether for a morning swim or an evening dip, the pool at Leonardo Hotel Cheltenham provides a welcome retreat and is a valued feature of the guest experience.

Parking
When visiting the Leonardo Hotel Cheltenham, guests are greeted with ample and convenient parking options. Many reviewers appreciated the abundance of available parking spaces, highlighting the ease of access upon arrival. The hotel's location provides good access to nearby attractions, and the parking facilities contribute to a hassle-free experience.

However, there is a predominant mention of the hotel's daily parking fee, which costs £7. Some guests felt that this charge was not communicated prior to their stay and expressed the opinion that parking should be included in the room rate given the hotel's out-of-town location. In contrast, others considered this fee reasonable considering the convenience offered by the on-site parking.

Overall, while the parking amenities are well-regarded for their convenience and availability, there's a clear sentiment among guests that the extra charge could be reconsidered to enhance the overall guest experience.

Family
Leonardo Hotel Cheltenham emerges as a prime choice for families seeking a comfortable and engaging stay. The hotel is highly regarded for its family-friendly environment, offering a variety of activities tailored for children. Several reviews commend the spacious and clean family rooms, noting their excellent value and suitability for groups with kids. Families benefit greatly from interconnected rooms, which enhance convenience and privacy. The hotel provides additional thoughtful touches, such as complimentary goody bags with crayons and coloring sheets, which are sure to delight the younger guests.

The availability of a decent pool is frequently highlighted as a source of entertainment for children, although adult supervision is mandatory. Guests appreciated the attentive and friendly staff, with several citing instances where they went above and beyond to cater to families' needs, from securing milk storage for infants to creating personalized surprises like towel swans or chocolates.

The hotel maintains a clean environment with pleasant outdoor seating areas, providing a relaxed atmosphere for family gatherings. Guests regularly endorse the hotel's excellent service, facilitated by staff members who handle family-oriented requests adeptly. Whether staying as a base to explore or simply to enjoy the facilities, families find Leonardo Hotel Cheltenham to be an accommodating and welcoming retreat.

4 Star
The Leonardo Hotel Cheltenham offers a generally pleasing experience, particularly noteworthy for its competitive pricing relative to the quality of accommodation. Guests frequently praise the attentive and pleasant staff, contributing to a relaxed and welcoming atmosphere within the hotel. However, despite its four-star rating, certain aspects of the hotel could benefit from updates. Some reviewers feel the hotel looks a bit tired, with particular mentions about the bathroom and the bedding, which were not quite up to the standards expected from such a rating category. Additionally, the lack of air conditioning and heating has been noted, which is a consideration for those expecting comprehensive amenities at this level. While the breakfast pricing might strike some as high, it aligns with the expectations of a four-star establishment. The hotel’s pricing reflects a good balance between cost and quality, making it comparable to an upmarket Premier Inn, according to guests. Overall, while there are areas for improvement, the hotel maintains a commendable standard, especially in terms of service and ambiance.

Business
Leonardo Hotel Cheltenham has carved a niche for itself as a reliable choice for business travelers and conference attendees. The hotel is well-equipped to cater to the needs of corporate visitors, boasting facilities that underscore its status as a business group hotel. Guests have particularly commended the friendly and helpful staff, ensuring a welcoming and efficient service experience.

The venue includes spaces suited for professional gatherings, with some reviewers noting the use of training rooms over an extended period, highlighting its practicality for events beyond a typical overnight stay. Structurally, the hotel's location proves advantageous for those on business trips, offering easy access from major motorways, making it convenient for those traveling from afar. Whether it’s a one-night business stopover or hosting engagement, the hotel’s amenities and strategic location make it a pragmatic choice for work-related stays.

Accessible
Leonardo Hotel Cheltenham offers thoughtful efforts in addressing accessibility needs for guests with disabilities. The hotel provides step-free access that caters to individuals using walking aids, ensuring a straightforward entrance. For those requiring additional assistance, disability lifts are available, adding convenience for wheelchair users. Guests have positively noted that accessible rooms are well-designed, with beds at an optimal height for ease of use.

While the hotel generally accommodates accessibility, there are areas for improvement. Some guests have experienced challenges navigating the layout, such as steps and stairs leading to elevators, which could pose difficulties for those with walking disabilities. Furthermore, the space in some areas may be restricted, requiring adjustments like folding up furniture for additional room.

The absence of air conditioning and reliance on desk fans raises comfort concerns, particularly for guests sensitive to temperature changes. Despite these setbacks, the hotel's commitment to accessible comfort ensures a supportive stay for visitors with specific needs.

Romantic
Leonardo Hotel Cheltenham has carved out a niche as a romantic getaway, especially appreciated by couples celebrating special occasions. The staff's dedication to creating memorable experiences is evident, as they prepare delightful surprises for guests, such as birthdays and anniversaries. A particular highlight is the thoughtful room decoration accompanied by complimentary drinks, cards, and biscuits, all arranged by attentive staff members who consistently go above and beyond. The beautifully decorated rooms enhance the atmosphere, making it ideal for anniversaries or a tranquil night away from daily routines and responsibilities, offering guests a cherished escape.


Yes, Leonardo Hotel Cheltenham has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

No, a spa isn't available at Leonardo Hotel Cheltenham.

No, Leonardo Hotel Cheltenham doesn't allow dogs.

Yes, parking facilities are available at Leonardo Hotel Cheltenham.

Yes, Leonardo Hotel Cheltenham has a gym.

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