Hotel Selena Family Resort is an exceptional destination for those seeking a tranquil retreat amidst nature. Nestled in the heart of picturesque parkland and along the serene banks of the Dnieper River, the resort offers a peaceful and lovely setting that is well-connected to Cherkasy. The beautiful, vast grounds are perfect for leisurely walks and feature delightful riverside views, clean air and the sound of birds singing, making it a haven for nature lovers.
Guests frequently highlight the fabulous breakfasts offered at the resort. The breakfast options are varied, catering to different tastes and featuring large portions that are delicious and satisfying. The quality of the food, from English breakfast to burrata and Ukrainian borscht, receives high praise, making breakfast a standout aspect of the stay. Dinner at the hotel's restaurant also impresses with its crafty, large-portioned and incredibly tasty cuisine, despite a few areas for improvement.
While guest opinions on the rooms are mixed, the positive reviews emphasize cleanliness, comfort and the cozy atmosphere provided by natural materials and daily cleaning services. The territory and rooms are often described as spotless with snow-white linens and towels, contributing to an overall very clean environment. Some negative points included older rooms in need of renovation, sound insulation issues in bungalows and occasional maintenance problems.
The resort's staff is one of its strongest assets, consistently receiving accolades for friendliness, attentiveness and professionalism. Exceptional service in the reception and restaurant areas, along with a genuinely helpful attitude from all team members, enhances the overall guest experience.
Guests find the spa facilities, particularly the luxurious saunas and professional massage services, to be highly commendable. Although the booking process for the sauna could be clearer, the spa is a welcome addition to the resort's suite of amenities. Tennis enthusiasts will appreciate the well-maintained courts and the ease of booking, making it an ideal location for both casual games and tournaments.
Parking is convenient and secure, though the approach road could use maintenance. The resort’s accommodations for families are another major plus with amenities tailored to family needs, such as large parking areas, playgrounds, private terraces and barbecues.
Wi-Fi service at the hotel is generally reliable in common areas but lacking in room-specific connectivity, which could be an inconvenience for some guests. Regarding the beds, while many find them comfortable, there is variability in guest satisfaction with some calling for firmer mattresses and better pillows.
Overall, Hotel Selena Family Resort offers a memorable stay with great attention to cleanliness, friendly and professional staff, delicious dining experiences and a beautiful natural environment, making it a must-visit for nature lovers and families seeking a peaceful getaway.