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Summary of reviewsQuality Inn Cherokee garners positive reviews across various aspects, earning accolades particularly for its prime location, breakfast, clean and spacious rooms and exceptional staff.
The hotel's location by a scenic river with views of the surrounding mountains adds to its serene ambiance. Private balconies in many rooms allow guests to enjoy the picturesque scenery and local wildlife. Proximity to Harrah's Casino, downtown Cherokee and Great Smoky Mountains National Park makes it convenient for both relaxation and exploration. Ample parking and a peaceful yet central location enhance the guest experience, making it an ideal spot for repeat visitors.
Guests consistently praise the hearty and delicious breakfast, featuring scrambled eggs, sausage, muffins and biscuits with sausage gravy. Despite some calls for more variety and healthier options, the breakfast remains a highlight with substantial and appealing offerings.
The rooms are noted for their cleanliness, spaciousness and comfort. Many guests appreciate the clean surroundings, tasteful decoration and comfortable beds. Scenic river views and private balconies add a special touch to their stay, although occasional issues with outdated furnishings and maintenance are reported.
Cleanliness is a strong point with the hotel frequently described as spotless and inviting. The housekeeping staff's diligence ensures a tidy environment throughout the property, including the well-maintained pool area. However, minor lapses such as unclean bathrooms are mentioned by some guests.
The professional and friendly staff significantly enhance the guest experience. Front desk and housekeeping teams receive high praise for their courtesy and attentiveness, making guests feel welcomed and accommodated.
WiFi at the hotel is free and generally satisfactory, though inconsistencies with the connection are sometimes reported. The spacious and ample parking adds convenience with secure parking options noted by guests.
Comfortable beds are another highlight with many guests appreciating the soft pillows and blankets. A few reports of discomfort due to firmness or lumpy mattresses exist, but overall, the beds exceed expectations for most visitors.
As a three-star hotel, Quality Inn Cherokee offers a fair level of service and amenities. Despite being slightly dated, it maintains a comfortable and well-kept environment, complemented by a nice outdoor pool. Some guests feel aspects like the food could be improved to stand out more.
Rooms with hot tubs, especially the King Room, receive positive feedback, although maintenance issues like dirty jets are occasionally noted. The accessibility of the hotel is generally good with features like roll-in showers and elevator access catering to guests with mobility needs. However, certain areas still require improvement to be fully handicap-friendly.
In summary, Quality Inn Cherokee stands out for its scenic location, hearty breakfast, clean and spacious rooms, comfortable beds and friendly staff, making it a preferred choice for visitors seeking both comfort and adventure. Show more
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Accessible Hotel
While specific accessibility features are not detailed, Quality Inn hotels generally offer accessible rooms and facilities. Further inquiry directly with the hotel is recommended to confirm specific needs.
3-Star Hotel
This hotel provides a comfortable stay with a recognizable brand known for consistent quality and value for money. Its location offers convenient access to local attractions and dining.
Hotel with Outdoor Pool
The hotel provides an outdoor pool, giving guests a place to unwind and enjoy the weather. The pool area is well-maintained and offers a pleasant environment for relaxation.
Hotel with Rooms With Jacuzzi / Hot-tub
Hotel for Honeymoon
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Room Types
King Suite with River View - Non-SmokingThis room features a desk and a small refrigerator. A cable TV is also included.
Queen Suite with Two Queen Beds and River View - Non-SmokingThis double room has a satellite TV, seating area, and air conditioning.
Queen Room with Two Queen Beds - Non-SmokingThe spacious family room features air conditioning, a tea and coffee maker, a seating area, as well as a TV with cable channels. The unit has 2 beds.
King Room with Balcony - Non-SmokingThe spacious double room offers air conditioning, a tea and coffee maker, a seating area and a TV with cable channels. The unit offers 1 bed.
King Suite with River View - Accessible - Non-SmokingThe spacious suite provides air conditioning, a tea and coffee maker, a seating area and a TV with cable channels.
Suite with Two Queen Beds and River View - Accessible/Non-SmokingThe spacious suite provides air conditioning, a tea and coffee maker, a seating area and a TV with cable channels.
Queen Room with Accessible Tub - Accessible/Non-SmokingThe spacious double room features air conditioning, a tea and coffee maker, a seating area and a TV with cable channels. The unit has 1 bed.
Queen Room with Roll-In Shower - Accessible/Non-SmokingThe spacious double room provides air conditioning, a tea and coffee maker, a seating area and a TV with cable channels. The unit offers 1 bed.
Superior Queen Room with Two Queen Beds - Non-SmokingThe unit offers 2 beds.
Superior King Room - Non-SmokingThe unit offers 1 bed.
Guest Reviews
8.2
Very Good
Location
Quality Inn Cherokee boasts an enviable location that consistently garners praise from guests. Nestled by a scenic river, the hotel's tranquil setting offers picturesque views of both the water and the surrounding mountains, enhancing the overall ambiance. The rooms frequently feature private balconies, providing guests with a serene retreat to enjoy the beautiful scenery and local wildlife.
Convenience is another strong suit of this establishment. The hotel is perfectly situated for those looking to visit the Harrah's Casino, as well as other local attractions and amenities in Cherokee. Guests appreciate its proximity to downtown, various dining options and the Great Smoky Mountains National Park, making it an ideal base for both relaxation and exploration.
Moreover, the property offers easy accessibility with ample parking spaces, ensuring a hassle-free experience. Its central yet peaceful location allows for quiet, restful stays while still being close to the action. Cleanliness, safety and friendly staff further elevate the guest experience, contributing to repeat visits and positive endorsements.
In summary, Quality Inn Cherokee's prime location, scenic views and convenience to local attractions make it a favored choice for visitors seeking both comfort and adventure in a tranquil setting.
Breakfast
Quality Inn Cherokee offers a consistently praised breakfast experience for its guests. Many reviewers highlight the good variety of choices available, including popular items such as scrambled eggs, sausage, muffins and biscuits with sausage gravy. The breakfast is described as hearty, delicious and convenient with numerous guests appreciating the complementary aspect. The hot breakfast items, especially, receive positive remarks for their taste and quality.
However, feedback does reveal some areas for improvement. Some guests noted that the breakfast could use more variety and better options, particularly for dietary preferences and needs such as vegan or healthier choices. There were occasional complaints about cold food items and the limited availability of certain foods like grape jelly. The use of plastic plates and cutlery also drew criticism from some guests.
Despite these criticisms, the hotel's breakfast continues to be a highlight with many guests enjoying a solid, satisfying start to their day, enhanced by friendly, professional staff.
Rooms
Quality Inn Cherokee has received positive feedback for its clean, spacious and comfortable rooms. Guests frequently mention the cleanliness of the rooms, often highlighting that even the carpets were clean. Many visitors appreciated the tasteful decoration and comfortable beds. A significant number of reviewers enjoyed rooms with beautiful river views and private balconies, adding an extra touch to their stay.
The size of the rooms is frequently noted with several guests describing them as large, spacious and accommodating. Some reviews also highlight the quiet environment and good location of the rooms, making for a peaceful stay. Guests found the rooms to be well-maintained with a few mentioning the helpful and friendly staff, further enhancing their experience.
However, there were a few recurring areas of improvement noted. Several reviews mentioned outdated furnishings, occasional cleanliness issues and a lack of amenities such as microwaves. Some guests experienced issues with the view from their rooms not matching those advertised and a few noted maintenance concerns like broken fixtures or low water pressure.
Overall, the reviews suggest that Quality Inn Cherokee offers a comfortable and enjoyable stay, particularly for those lucky enough to secure rooms with scenic river views. The hotel's cleanliness and room size are standout features, despite some minor setbacks related to amenities and maintenance.
Beds
Quality Inn Cherokee receives generally favorable reviews for its beds with many guests describing them as comfortable, soft and even super comfortable. Several guests specifically mentioned that the beds and pillows provided a good night’s sleep. Additionally, the bedding and blankets were frequently noted for being comfortable and nice.
However, some guests experienced discomfort with beds that were too firm, too hard or lumpy. There were occasional reports of the bedding being paper thin or finding hairs in the beds, which detracted from the overall experience for a few guests. Despite these occasional issues, the recurring theme is that most guests found the beds at Quality Inn Cherokee to exceed their expectations for comfort.
Cleanliness
Quality Inn Cherokee offers a predominantly clean and well-maintained environment for guests, boasting consistently clean rooms, spacious accommodations and a tidy overall facility. Many reviews commend the hotel's cleanliness with some describing it as spotless and beautifully clean. The property is noted for being updated and inviting with clean rooms that are comfortable and free from unwanted fragrances or insects. The housekeeping staff is often praised for their diligence and kindness, contributing to the hotel's high standards of cleanliness.
However, there are occasional lapses in cleanliness, particularly in the bathrooms and some rooms, where issues like dirt prints on doors, unclean toilets and tubs with hair have been mentioned. Some guests noted that the room cleanliness did not meet their expectations and highlighted a need for more thorough cleaning. There were also reports of no maid service during stays and a lack of clean towels and tissues provided.
On the positive side, guests appreciate the excellent service and the overall clean environment, including the pool area, which is kept well-maintained. The hotel's commitment to cleanliness is frequently highlighted, making it a viable option for those seeking a tidy and comfortable stay in Cherokee.
Staff
Quality Inn Cherokee is lauded for its exceptional and friendly staff. Guests frequently highlight the helpfulness and professionalism of the team with the front desk and housekeeping standing out for their courteous service. Visitors appreciated the front desk staff's attentiveness and the cleaning staff's diligence, ensuring the hotel remains in top condition.
The positive and approachable demeanor of the employees is a common theme with particular acknowledgment of how the staff continuously replaced food and provided fast service. The helpful nature of the staff extends to ensuring guests feel welcomed and accommodated throughout their stay, making their experience memorable.
Additionally, the personnel's knowledge and willingness to go the extra mile were well-appreciated, contributing to the hotel's excellent reputation. Despite a few mentions of less than ideal interactions, the overarching sentiment remains that Quality Inn Cherokee's staff is a significant asset, enhancing the overall value and comfort of the stay.
Wi-Fi
The WiFi at Quality Inn Cherokee is free and generally good, though there have been some inconsistencies reported. Guests have noted that the connection can be weak or unreliable at times with some even experiencing complete lack of service. Additionally, there were mentions of incorrect WiFi passwords being provided and the absence of WiFi details available upfront. Despite these issues, some visitors had a satisfactory experience with the WiFi service.
Parking
The parking at Quality Inn Cherokee receives generally positive feedback from guests. Many appreciate the spacious and plentiful parking area with no significant issues reported. Guests find the parking easy to navigate, contributing to a convenient stay. Some mention enjoying the secure parking, although a few guests suggest that additional security could enhance the parking experience. Additionally, there are mentions of a limited number of handicapped parking spaces, which might be a consideration for those in need. Overall, the parking situation is satisfactory with ample space and easy access.
3 Star
Quality Inn Cherokee is classified as a three-star hotel, offering a standard level of service and amenities consistent with its rating. Guests have found the property to be fairly priced, reflecting the overall quality and service provided. Despite being a bit dated, the hotel maintains a spacious and well-kept atmosphere, enhanced by friendly management. The highlight of the facilities includes a nice and clean outdoor pool, ideal for relaxation. However, the food has been described as mediocre and some guests felt the place didn't stand out as particularly special with some even suggesting it falls short of an excellent rating.
Rooms with Jacuzzi / Hot-Tub
Quality Inn Cherokee offers rooms equipped with hot tubs, specifically the King Room, which is noted for its hot tub feature. Guests generally appreciate the availability of these amenities, although some have reported issues such as dirty jets and broken junctions in the jacuzzi. Extra towels for the spa tub are provided, adding to the comfort and convenience of the stay. While the hot tub rooms receive high marks, a few visitors mention the absence of a jacuzzi in their room and express a desire for this feature. Overall, the hot tub rooms are a notable attraction, contributing positively to the guest experience despite occasional maintenance issues.
Accessible
Quality Inn Cherokee generally offers good accessibility with decent transport connections, making it suitable for guests with various mobility needs. The hotel is described as disabled-friendly, featuring accessible rooms, roll-in showers and elevator access. Many reviewers appreciated the easy access to the hotel and noted that it was accessible for handicapped guests. However, some reviewers mentioned that there are areas where accessibility could be improved. For example, while there are handicap-accessible features, some stairs are considered a tripping hazard and certain parts of the hotel are not entirely handicap-friendly. Despite these drawbacks, most guests found the hotel to be a suitable and convenient option for persons with disabilities and greatly valued the accessibility down to the river, which proved to be a delightful activity for children.
Yes, Quality Inn has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Quality Inn.
No, Quality Inn doesn't allow dogs.
No, parking facilities aren't available at Quality Inn.