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Summary of reviewsThe 'Willows, Blackburn by Marston's Inn' is lauded for its exceptional convenience and comfort, making it a favorite among travelers for various needs. Positioned just off the M65 and in proximity to Blackburn town center and The Royal Blackburn Hospital, the hotel's strategic location is a standout feature. Its serene setting balances accessibility with tranquility, enhancing the stay experience. Despite minor noise from the nearby road, the hotel's advantages in accessibility and comfort make it suitable for both short visits and extended stays.
Guests highly commend the breakfast options, describing them as varied, lovely and substantial with both full English and continental choices. The efficient, friendly staff, notably individuals like Keevor, elevate the dining experience further. While some issues such as occasional lukewarm food and vegetarian options were noted, the general view is one of a satisfying and hearty breakfast offering great value.
Dinner experiences at the hotel's attached restaurant receive positive remarks for the tasty, well-presented meals and reasonable pricing. The restaurant's wide range of options, including vegetarian and vegan dishes, caters well to diverse preferences. Though there were minor critiques like early closing times and occasional food quality concerns, the overall dining experience is appreciated for its convenience and value.
The rooms at 'Willows, Blackburn by Marston's Inn' earn praise for their cleanliness, spaciousness and modern amenities. Guests appreciate the comfortable beds, powerful showers and the pleasant, quiet atmosphere of the rooms. The high standards of cleanliness contribute significantly to a comfortable and enjoyable stay, making the hotel comparable to, if not better than, other budget chains like Premier Inn and Travelodge.
Staff professionalism and friendliness are another highlight with guests frequently acknowledging the warm and efficient service throughout their stay. Noteworthy mentions of staff such as Carmen and Keeva underscore the establishment's commitment to excellent customer service, ensuring a welcoming environment and efficient check-in processes.
Parking facilities at the hotel add to the overall convenience, providing ample, well-lit and free parking spaces. This is particularly valued by guests traveling with large vehicles. On the technology front, while the Wi-Fi service receives mixed reviews, it is generally appreciated for its availability despite occasional slow speeds and connectivity issues.
The hotel's family-friendly environment enhances its appeal, featuring spacious rooms, a playground for children and a welcoming atmosphere. It caters well to families, ensuring a fun and comfortable stay for both adults and children. Additionally, the hotel's accessible design, including well-equipped accessible rooms and slope entrances, ensures convenience for guests with disabilities.
In summary, 'Willows, Blackburn by Marston's Inn' excels in providing a well-rounded and comfortable experience. It combines a prime, accessible location with clean, spacious rooms, excellent dining options and exceptional service, making it a top choice for families, business travelers and general visitors alike.
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