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Summary of reviewsThe Mercure Maidstone Great Danes Hotel is a well-located property with easy access to the M20 motorway, making it an ideal choice for those exploring the Heart of Kent region. The hotel's proximity to Leeds Castle is a highlight for visitors and the lovely gardens and peaceful surrounding scenery add to the charm. The hotel facilities, including the bar, restaurant, spa and breakfast, are excellent. While some guests noted the noise from nearby traffic, others emphasized the convenience of the location with Dover and Maidstone easily accessible. The breakfast received mixed reviews with some guests raving about the selection and quality, while others found it to be average. The dining experience also received mixed reviews with some guests having a lovely experience with excellent food, while others were disappointed with their meals. The rooms are a mixed bag with some guests finding them comfortable, spacious and clean, while others thought they were dated and in need of some TLC. The cleanliness of the hotel also received mixed reviews with some guests finding it to be dirty and unkempt, while others found it to be very clean. The staff received mixed reviews with many praising their excellent customer service and willingness to go above and beyond, while others had negative experiences with unhelpful or moody staff. The spa and pool facilities were highly praised by most guests, although some found them tired and in need of renovation. The hotel is a convenient and accessible choice for families with children, although some guests experienced accessibility issues. Overall, guests appreciated the warm and comfortable atmosphere of the hotel and found it to be good value for money.
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