Holiday Inn Maidstone-Sevenoaks by IHG

Maidstone 51.30074000, 0.33842000 , London Road, Wrotham Heath (Show on Map)
7.5
Good


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Summary of reviewsHoliday Inn Maidstone-Sevenoaks by IHG, receives significant praise for its strategically convenient location. It is ideally positioned near major transport links, making it an excellent stop for Eurotunnel, Channel Tunnel and ferry ports travelers. The hotel's central location also offers easy access to London and nearby attractions such as Brands Hatch and Canterbury. Guests appreciate the ample parking, straightforward route-finding and its suitability for breaking up long journeys or exploring the surrounding areas.

The breakfast experience at the hotel is widely praised for its extensive variety and quality with guests enjoying the traditional English options, a pancake machine and fresh honeycomb. Though some felt it could be expensive and chaotic at times, the overall feedback highlights a tasty and enjoyable breakfast with attentive service.

Dinner reviews are mixed; while the food quality is generally high and the restaurant ambiance is pleasant, pricing and menu variety have room for improvement. Some guests found the evening options limited and service slow, yet there is notable appreciation for the kids-eat-free policy and the helpful staff.

The rooms are typically described as spacious, comfortable and clean, although many guests noticed outdated decor and maintenance issues. Despite aesthetic drawbacks, the establishment maintains a good level of cleanliness and the large, accommodating family rooms are a particular highlight.

Guests consistently commend the staff for their friendliness, professionalism and attentiveness, significantly enhancing the guest experience. The staff's welcoming demeanor and efficient service across various roles contribute positively to the hotel's reputation.

The hotel's free wifi receives mixed reviews; while many find it satisfactory, others face connectivity challenges. The gym and pool facilities also receive varied feedback. Guests appreciate the professional and versatile amenities, including a swimming pool, jacuzzi and sauna, although some found the pool temperature too cold and noted occasional maintenance issues.

The parking facilities are convenient and secure, albeit with a £5 daily fee, which some guests feel is unnecessary given the hotel's remote location.

Family-friendly amenities are a strong point with spacious rooms, an indoor heated pool and a kids-eat-free policy adding significant value. Children enjoy the entertainment options and parents appreciate the gym and accommodating environment, despite a few mentions of the family rooms needing updates.

Lastly, the hotel's beds receive mostly positive feedback for their comfort and clean linens, although some guests have encountered issues with them.

Overall, Holiday Inn Maidstone-Sevenoaks by IHG, offers a convenient and comfortable stay with excellent service, especially suitable for families and travelers in transit. While there are some areas for improvement, the hotel's strengths in location, staff hospitality and family-friendly amenities make it a favorable choice.
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Hotel Taking Steps Towards Sustainability
This property has a third-party sustainability certification. It is part of IHG's Green Engage program, which focuses on reducing energy, water, and waste across its global portfolio.

Family Friendly Hotel
This hotel provides family-friendly rooms and is close to local attractions. It offers comfortable accommodations and convenient amenities for families.

Hotel with Free Wi-Fi
The Holiday Inn Maidstone-Sevenoaks by IHG offers free Wi-Fi access to all guests. This allows guests to stay connected and easily manage their communications and entertainment needs.

Business Hotel
Provides standard Holiday Inn business facilities, conveniently located for access between Maidstone and Sevenoaks. Offers practical amenities for business travelers.

Hotel with Parking
Parking facilities are available at this hotel for guests.

Accessible Hotel
The hotel offers accessible rooms on the ground floor with easy access to amenities and parking. These rooms feature wider doorways, handrails, and low-level facilities, ensuring a comfortable stay for guests with disabilities.

4-Star Hotel
This modern, stylish hotel offers modern amenities. It is charming and friendly with a health club and pool.

Hotel near Golf Courses

Hotel with Swimming Pool

  Heated Pool    Indoor Pool  


Hotel with Gym

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types
Standard Room This room features tea/coffee-making facilities, satellite TV and, 24-hour room service. Wi-Fi access is also available. The rooms are allocated on arrival and will either a twin room with 2 single beds, or a double bed. The room type will be allocated subject to availability. Bed type and smoking preference cannot be guaranteed.

Standard Double Room This Executive Room includes extras such as a minibar with selected free drinks, cosy bathrobes, luxury toiletries, and a free daily newspaper delivered straight to your room.

Standard Double Room - Disability Access This accessible room comes with extra features such as wider doorways, hand rails and low-level facilities.

Standard Twin Room This room features tea/coffee-making facilities, satellite TV and, 24-hour room service. Wi-Fi access is also available.

Standard Double Room This room features tea/coffee-making facilities and 24-hour room service. Wi-Fi access is also available for a surcharge.

Deluxe Family Room This room features blackout blinds, an in-room safe, power shower, tea/coffee-making facilities, and 24-hour room service. Wi-Fi access is also available.

Standard Double Room with Single Sofa Bed Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room has carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, soundproof walls, as well as a tea and coffee maker. The unit has 2 beds.

Premium Room Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room has carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, soundproof walls, as well as a tea and coffee maker. The unit has 1 bed.

Standard Double Room with Single Sofa Bed Featuring free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room has carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, soundproof walls, as well as a tea and coffee maker. The unit has 2 beds.

Double Room with Two Double Beds with Sofa Bed The double room features a sofa. The unit has 3 beds.

Guest Reviews
7.5
Good
Location
The 'Holiday Inn Maidstone-Sevenoaks by IHG' consistently receives praise for its highly convenient location. Guests frequently highlight its proximity to major transport links such as the M25, M26 and the motorway, making it an excellent stop for those traveling to the Eurotunnel, Channel Tunnel and ferry ports. The location is also noted as ideal for excursions into London, being just over an hour away and for visiting nearby attractions like Brands Hatch and Canterbury.

The hotel’s position is particularly suitable for travelers looking to break up long journeys or hide out from the busy life of London. Its easy access to required locations and the relatively central position make it an excellent base for exploring the surroundings or visiting family in nearby areas like West Malling. Guests appreciate the ease of parking and the straightforward route-finding, citing the hotel as perfectly located for their specific travel needs.

In addition to its strategic placement, the hotel also garners positive feedback for its cleanliness, friendly staff and good overall service, making it a satisfactory choice for both short-term stays and lengthier visits.

Breakfast
Holiday Inn Maidstone-Sevenoaks by IHG, offers a breakfast experience that is largely praised by guests. Most reviews highlight the wide selection and great quality of the breakfast offerings. Guests particularly enjoyed the delicious food, extensive variety and the typically English breakfast options available. Many found the breakfast to be well-managed and enjoyed the self-service buffet style. The fresh selection, including a pancake machine and fresh honeycomb, received positive mentions.

The breakfast room itself is described as pleasant, though some guests noted occasional chaos and long waits for plates and cups. Staff involvement was generally seen as positive with many reviews appreciating the friendly and attentive service provided during breakfast.

In terms of pricing, some guests felt the breakfast was rather expensive for what was offered, while others found it to be of good value. Though most comments were positive, a few guests pointed out issues such as cold scrambled eggs and lack of food variety on certain mornings.

Overall, the breakfast at Holiday Inn Maidstone-Sevenoaks is frequently described as tasty, extensive and enjoyable, making it a notable part of the stay for many guests.

Dinner
Holiday Inn Maidstone-Sevenoaks by IHG, presents a mixed bag of dining experiences for guests, balancing between commendations for quality and criticisms about pricing and variety. The restaurant and bar menus have received praise for their superb and varied offerings with many guests highlighting the taste and quality of the meals. In particular, the desserts and bar food are often noted as being fast and tasty with one review pointing out beautifully cooked dishes despite the higher-than-expected prices.

However, several guests remarked on the limited food choices available, particularly in the evening menu, which at times only offered pizza or a buffet. The breakfast options also fell short for some with mentions of a small, limited buffet not meeting their expectations. The pricing of both food and drinks was another recurrent theme with many reviewers feeling that the meals were overpriced, especially given the portion sizes.

Service speed was another issue pointed out with some diners experiencing slow service even when the restaurant was not crowded. There were also mentions of the main restaurant being closed at times, leading guests to turn to the bar for meals, which further compounded the issue of limited menu choices. Additionally, the quality of some meals, notably those served as room service or in the bar, did not always meet guests' expectations.

On a brighter note, the family-friendly aspect is notable with praise for the kids-eat-free dinner buffet, which adds value for families staying at the hotel. The overall ambiance of the restaurant with its relaxing and spacious setting, was appreciated by guests, complementing the good quality food and polite, helpful staff.

In summary, while the hotel offers a generally positive dining experience with high-quality food and a pleasant atmosphere, aspects like menu variety, pricing and service efficiency could benefit from improvement.

Rooms
Holiday Inn Maidstone-Sevenoaks by IHG, offers a mix of spacious and comfortable rooms, appreciated for their size and general cleanliness. Many guests found the rooms well-equipped and comfortable with several reviews lauding the large beds and overall room comfort. However, the decor and furnishings often appeared outdated and in need of renovation with numerous guests pointing out that the rooms and bathrooms require updating.

Issues such as dusty or musty odors, dim lighting and maintenance shortfalls like malfunctioning showers and clogged drains were also reported. Despite the aesthetic drawbacks, the rooms were frequently described as very clean and the friendly staff contributed positively to the overall experience.

Some reviewers found the room temperatures uncomfortable or noted a lack of thorough cleaning. The corridors and some public areas seemed dated too, adding to the perception that the hotel is a bit tired and rundown. On the plus side, family rooms are spacious, the beds are generally comfortable and the facility maintains a good level of cleanliness throughout.

While the hotel provides all necessary amenities and boasts a convenient transit location, it falls short of modern expectations and could greatly benefit from a comprehensive refurbishment to elevate the guest experience.

Beds
The beds at the Holiday Inn Maidstone-Sevenoaks by IHG, receive a mix of feedback from guests. Generally, many visitors find the beds to be large, comfortable and adorned with clean, crisp linen. Positive highlights include good duvets, amazing pillows and the availability of extra beds for children, which adds to the convenience for families. Sofabeds, however, are cited as poor quality with some guests feeling the softness of the mattresses to be an issue. While several guests appreciated the wide, comfy beds, others mentioned narrower or harder beds as a drawback. Despite some noting uncomfortable or worn beds, the housekeeping team seems diligent in maintaining cleanliness and fresh bedding. Overall, the reviews indicate a predominantly comfortable sleeping experience, although opinions on bed firmness and quality do vary.

Cleanliness
The reviews of the Holiday Inn Maidstone-Sevenoaks by IHG, present a mixed perspective on the hotel's cleanliness. In general, guests praised the clean rooms and common areas, pointing out that the rooms were tidy and sometimes even described as spotlessly clean. The clean towels and clean windows also added to the positive impressions guests had of their stay. The hotel's reception area received compliments for being modern, clean, open and airy, contributing to an overall welcoming environment.

However, many reviews also highlighted significant issues with cleanliness. Numerous mentions of dusty rooms, stained and worn-out carpets, sticky restaurant floors and unclean bathrooms suggest a consistency in maintenance problems. Some guests pointed out specific areas, such as dirty bathtubs, cobwebs and even cockroaches, which undermined their experience. While the cleaning staff were described as good and efficient by some, crucial areas such as the inner courtyard and exteriors were noted as needing attention with reports of untidy spaces and trash in hallways.

Overall, while the hotel maintains a generally clean appearance in some areas, there clearly are recurring issues with cleanliness that need addressing to improve guest satisfaction.

Staff
The reviews for the staff at Holiday Inn Maidstone-Sevenoaks by IHG, paint a consistently positive picture. Guests frequently described the staff as friendly, helpful and professional. Reception staff received numerous commendations for their warm and welcoming demeanor, often being highlighted as friendly, attentive and efficient. Housekeeping and bar staff also earned high praise for being effective and maintaining high standards of service.

Reviewers appreciated the exceptional and accommodating nature of the hotel's team. They noted that the staff went above and beyond to ensure a pleasant stay. Many guests felt warmly received right from the onset, mentioning a warm, friendly welcome and consistent friendliness throughout their stay.

The professionalism of the staff was particularly noteworthy with several guests emphasizing their attentive and supportive approach. This high level of customer service was reflected across various roles, from the front desk to the dining services. The overall amiability extended to children, which was a particular highlight for families.

Despite an occasional comment about disorganization or lapses such as forgetting a breakfast voucher, the overwhelming sentiment was one of satisfaction with the excellent and consistent service provided by the staff. Guests appreciated the genuine kindness and courtesy displayed, significantly enhancing their overall experience at the hotel.

Wi-Fi
The wifi situation at Holiday Inn Maidstone-Sevenoaks by IHG, garners a mix of feedback from guests. On the positive side, many found the wifi to be good and appreciated that it comes without limitations. Reviews often noted that the internet speed is reasonable, describing it as fine and good. However, some guests did experience issues with comments about bad wifi quality and difficulties in getting connected. Overall, while many guests had a satisfactory experience with the hotel's wifi, others faced connectivity challenges.

Gym
The gym at the Holiday Inn Maidstone-Sevenoaks by IHG, receives varied feedback from guests. While some find it small and minimalistic in nature, others appreciate the versatile and professional facilities available, including the gym, swimming pool, jacuzzi and steam cabin. The ease of access and inclusion in the booking are notable perks. Guests also highlight the helpful nature of the facilities and the fact that the gym's infrastructure, although not extensive, is functional. The on-site amenities, encompassing both the gym and additional wellness features like a sauna, add value to the stay, making it a well-rounded option for those looking for extra facilities during their hotel experience.

Pool
The Holiday Inn Maidstone-Sevenoaks offers a variety of amenities, but the pool receives mixed reviews from guests. Families appreciate the indoor and heated pool, highlighting it as an added bonus and a fun feature for children. Many guests praise the pool as good and enjoy the excellent spa facilities, sauna and gym available alongside it.

However, several reviews mention the pool temperature being on the colder side, detracting from the overall swimming experience. Access to the pool and ongoing kids' classes can complicate usage for other visitors. Issues such as limescale on the pool tiles, no hot water and occasional closures due to chemical imbalances or maintenance, including the jacuzzi and hot tub, have been noted. Cleanliness is another concern with reports of hair and plasters found in the pool. Despite these setbacks, when operational, the pool and its surrounding area are seen as enjoyable with a good size and a clean environment. Overall, the indoor pool remains a popular feature, especially for families looking to entertain their children.

Parking
The Holiday Inn Maidstone-Sevenoaks offers convenient parking facilities, which many guests appreciate for being secure and well-maintained. The car park provides ample space, though some guests note the need for more disabled parking spots. While the parking area is equipped with cameras and well-kept, there is a fee of £5 per day. This charge has been a point of contention for guests, especially given the hotel's remote location. Despite being an extra cost not included in the booking, the availability of parking at the hotel is generally seen as a positive feature amidst the occasional high traffic in the parking lot.

Family
Holiday Inn Maidstone-Sevenoaks by IHG, is highly regarded for its family-friendly atmosphere and amenities. Families love the spacious and well-appointed rooms, which are optimal for accommodating large groups, even as big as six. The hotel caters well to children, featuring amenities such as family games, books and a kids-eat-free policy.

One of the highlights for families is the indoor heated pool, which provides entertainment and enjoyment for children. Parents have appreciated the gym facilities, making it a valuable addition for family stays. The hotel's friendliness towards children is evident with areas where kids can freely run and play, creating a relaxing environment for the whole family.

Although some reviews mentioned that the family rooms needed updating, the overall consensus affirms great value for families. The hotel offers an excellent selection of amenities at a reasonable price, making it a good starting point for a family visit. The convenience of family link rooms, assistance with luggage and attentive staff further enhance the stay experience, ensuring that families feel accommodated and satisfied.

4 Star
The Holiday Inn Maidstone-Sevenoaks offers a functional and inclusive experience that is family-friendly and accessible. The hotel features large, spacious rooms, making it an excellent option for families looking for comfort without stress. The breakfast options are particularly praised with a wide variety of choices that children especially enjoy. Guests have noted that the reception area is open, airy and comfortable, suitable for families and children.

Customer service at the hotel is excellent and professional, contributing positively to guests' overall experience. While some reviews suggest the hotel may not fully meet four-star standards and may require some upkeep, it still provides good value for its price point. The hotel’s clean facilities and decent pricing make it a functional choice for those seeking a balanced mix of quality and affordability.

Business
The Holiday Inn Maidstone-Sevenoaks by IHG, is recognized for its excellent customer service and professional, competent reception staff. Its convenient location offers easy access to the M26 coast route and is close to a train station, making it a suitable choice for business travel. The breakfast provided is suitable for business travelers and the hotel represents good value. Although the hotel lacks specific business amenities, such as a business center and only offers basic facilities for business travelers, the environment is functional and business-oriented, catering sufficiently for business meetings held in rooms.

Accessible
Holiday Inn Maidstone-Sevenoaks, an IHG Hotel, garners mixed reviews regarding its accessibility for guests with disabilities. On the positive side, guests appreciate that the hotel is generally easy to access and convenient, especially for those traveling by car. The establishment features wheelchair-accessible rooms and a central parking area that facilitates easy movement. Additionally, the gym and other facilities are noted to be accessible with correctly reserved functional spaces.

Reception is described as airy and welcoming for wheelchair users. Positive feedback also highlights that the hotel is situated well for accessibility and there is a lift available for access to top rooms.

However, some challenges are noted. Certain guests had difficulty with outdated and faulty accessible rooms. A significant drawback mentioned is the absence of a lift to access some areas, which led to the inconvenience of walking several flights of stairs. There is also no ramp at the entrance, making access difficult for wheelchair users. These aspects could hinder the overall experience for guests relying on full accessibility.

Heated Pool
The Holiday Inn Maidstone-Sevenoaks by IHG, offers a range of amenities with its heated pool receiving numerous positive mentions. Guests appreciated the warmth of the indoor pool and it was particularly enjoyed by families with children. The facility also includes a steam bath, sauna and Jacuzzi, providing a comprehensive relaxation experience. Despite an occasional comment about the pool being cold, most reviews highlight it as a lovely and well-heated feature. The inclusive nature of the amenities, like the aquatic center and functional Wi-Fi, enhances the overall appeal for visitors.

Indoor Pool
Holiday Inn Maidstone-Sevenoaks by IHG, offers a well-maintained indoor pool that is a favorite among families. Parents report their children loving the heated swimming environment, which is of a good size and provides ample space to enjoy. The pool is frequently described as lovely and clean and overall meets guests' expectations as a comfortable and inclusive facility. Though there was a mention of the jacuzzi being out of order, the indoor pool itself garnered positive feedback for offering a pleasant experience, especially for kids. The additional facilities like the sauna and jacuzzi (when operational) complement the aquatic amenities nicely.


Yes, Holiday Inn Maidstone-Sevenoaks by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

No, a spa isn't available at Holiday Inn Maidstone-Sevenoaks by IHG.

No, Holiday Inn Maidstone-Sevenoaks by IHG doesn't allow dogs.

Yes, parking facilities are available at Holiday Inn Maidstone-Sevenoaks by IHG.

Yes, Holiday Inn Maidstone-Sevenoaks by IHG has a gym.

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