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Summary of reviewsThe Holiday Inn Express Hotel & Suites Chester by IHG receives commendations for its strategic and convenient location, making it especially appealing to families and groups visiting attractions such as Legoland and Woodbury Common Outlet. Guests appreciate its proximity to various dining options and essential services, as well as its easy access to other key destinations and attractions thanks to the nearby highway. Despite occasional noise, the hotel's location offers a balance of accessibility and a quiet neighborhood setting.
The hotel garners praise for its breakfast offerings, with a substantial selection that satisfies a wide range of tastes. Families, in particular, value the variety of choices, including both hot and cold options. The breakfast is frequently highlighted as delicious and exceeding expectations, with standout items like cinnamon rolls gaining particular note. Friendly and helpful staff enhance the breakfast experience, contributing to a positive start to the day.
Comfortable and well-appointed rooms are a hallmark of the hotel, with guests expressing satisfaction over their generous size, modern amenities, and updated decor. High marks are given for the quality of beds, ensuring restful sleep, and for the thorough cleanliness of the rooms, which are consistently maintained to high standards. The hotel's attentive staff receive accolades for their friendliness and professionalism, further enriching the guest experience through smooth check-ins and personalized service.
Cleanliness is a prominent feature, with the hotel consistently described as exceptionally clean and well-maintained. Guests reflect on the bright bathrooms, clean indoor pool, and the overall fresh environment. The staff's commitment to cleanliness and health protocols reinforces a welcoming atmosphere.
The pool garners varied reactions, with some families praising its spaciousness and suitability for children. However, there are observations concerning maintenance issues such as cloudy water and over-chlorination, although the pool remains a pleasant amenity for many. Lastly, the beds are repeatedly celebrated for their comfort and cleanliness, making the hotel a desirable choice for travelers seeking a good night's rest. Overall, the combination of a convenient location, excellent staff service, and focus on cleanliness makes the Holiday Inn Express Hotel & Suites Chester by IHG a reliable option for a comfortable stay.
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