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Summary of reviewsHôtel Des Arts in Neuchâtel receives overwhelmingly positive reviews, notably for its prime location, friendly staff and overall cleanliness. The hotel is ideally situated between a serene lake and the bustling city center, providing easy access to shops, restaurants and attractions. Guests frequently praise the hotel's tranquil setting yet central location, which allows them to explore the historic and picturesque city on foot, enjoy lakeside activities and benefit from excellent public transport options.
Breakfast at the hotel is generally well-received, featuring a delicious and varied buffet that includes gluten-free choices and made-to-order crepes. The breakfast room, though sometimes described as cramped, is friendly and bright, contributing positively to the morning experience. While some guests suggest more vegan options and fresher fruits, the overall feedback celebrates the quality and variety of the offerings.
The rooms are highlighted for their cleanliness, spaciousness and modern amenities, despite the occasional critique regarding size and noise levels. Guests value the large bathrooms, tasteful decor and functional setups with many appreciating the staff's efforts to ensure their comfort.
Cleanliness throughout the hotel is a significant plus with guests frequently commending both the rooms and common areas for being spotless and well-maintained. The diligent cleaning staff further enhance the overall hygienic and inviting atmosphere.
The hotel's staff are consistently praised for their exceptional friendliness and professionalism, contributing to a warm and welcoming experience. The reception team, in particular, is noted for their accommodating and attentive service. Guests also highlight the breakfast staff's amiability, which helps start the day on a positive note.
Hôtel Des Arts offers reliable complimentary WiFi, appreciated for its speed and stability by most guests, even though some report inconsistent connections in certain rooms. For families, the hotel is well-regarded, providing spacious rooms, family suites and child-friendly amenities, making it an excellent choice for family vacations.
Guests enjoy comfortable beds, ensuring a restful sleep with high-quality bedding and well-maintained mattresses consistently noted as strengths. The hotel matches its three-star rating well, providing good value for money with friendly service, clean rooms and useful amenities, even if some feel its facilities are somewhat dated.
Ideal for romantic getaways and honeymoons, the hotel offers a cozy and intimate ambiance. Added bonuses like public transport tickets and discounts to city attractions enhance its appeal for couples seeking a blend of relaxation and exploration.
Lastly, Hôtel Des Arts is notably dog-friendly, warmly welcoming pets with thoughtful amenities and accommodating staff, making it an excellent choice for travelers with furry companions.
Overall, Hôtel Des Arts stands out for its superb location, exceptional staff and a comfortable, clean environment, providing a satisfying stay for a diverse range of travelers.
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