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Summary of reviewsHyatt Place Chicago/Downtown - The Loop is highly regarded for its exceptional location in the heart of downtown Chicago, making it an ideal base for exploring the city's renowned sites with ease. Guests commend the hotel's proximity to attractions such as Millennium Park, the Magnificent Mile, and the Willis Tower, as well as accessible public transportation options. The hotel provides clean and comfortable accommodations with spacious rooms, often highlighted as ideal for families, and excellent service from an attentive and friendly staff. The breakfast service receives praise for its delicious taste and varied options, though it could benefit from better organization and healthier choices.
The hotel's cleanliness stands out, with guests consistently mentioning well-maintained rooms and attentive housekeeping. The staff frequently receive positive remarks for their welcoming and accommodating nature, enhancing the guest experience. The well-equipped gym and beautiful views from the rooms contribute to the hotel's appeal, alongside the convenience of free Wi-Fi, despite some variability in connectivity.
Family travelers find the hotel particularly accommodating, enjoying spacious rooms and a helpful staff. Though the pool and parking arrangements pose some challenges, overall, the hotel provides a family-friendly environment. While bed comfort varies among guests, the central location often compensates for any shortcomings. Additionally, business travelers appreciate the hotel's secure facilities and strategic location within the financial district.
Overall, Hyatt Place Chicago/Downtown - The Loop offers a comfortable and convenient stay with notable strengths in location, service, and family accommodations, though enhancements in breakfast arrangements, parking costs, and certain amenities would further improve the guest experience. Show more
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Categories
Accessible Hotel
This hotel is tagged as accessible in the provided data. As a Hyatt property, it is expected to offer features and services to support guests with disabilities.
Hotel with EV Charging Stations
The hotel provides EV charging stations. It is well-situated in The Loop and offers modern amenities.
3-Star Hotel
Located in the heart of the Loop, this hotel offers a central and convenient location. It is appreciated for its modern rooms, complimentary breakfast, and proximity to business and tourist destinations, providing a reliable and comfortable experience.
Hotel with Indoor Pool
This hotel features a heated indoor pool. The pool is available for guests looking to swim or relax during their stay.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Dog Friendly Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Hotel with Parking
EV charging stations
Hotel with Gym
Room Types
King Room with Sofa Bed and ViewOffering free toiletries, this quadruple room includes a private bathroom with a shower and a hairdryer. This quadruple room is air-conditioned and has a flat-screen TV with cable channels, a tea and coffee maker, a seating area and a wardrobe. The unit has 2 beds.
Queen Room with Two Queen Beds and ViewFeaturing free toiletries, this family room includes a private bathroom with a shower and a hairdryer. This family room is air-conditioned and has a flat-screen TV with cable channels, a tea and coffee maker, a seating area and a wardrobe. The unit has 3 beds.
King Room with Sofa Bed and Roll-In Shower - Disability AccessOffering free toiletries, this quadruple room includes a private bathroom with a shower and a hairdryer. The quadruple room offers air conditioning, a tea and coffee maker, a seating area, a wardrobe, as well as a flat-screen TV with cable channels. The unit offers 2 beds.
King Room with Sofa Bed and Accessible Tub - Disability AccessProviding free toiletries, this quadruple room includes a private bathroom with a shower and a hairdryer. The quadruple room provides air conditioning, a tea and coffee maker, a seating area, a wardrobe, as well as a flat-screen TV with cable channels. The unit offers 2 beds.
Queen Room with Two Queen Beds and Roll-In Shower - Disability AccessOffering free toiletries, this family room includes a private bathroom with a shower and a hairdryer. The family room offers air conditioning, a tea and coffee maker, a seating area, a wardrobe and a flat-screen TV with cable channels. The unit offers 3 beds.
Queen Room with Two Queen Beds, Sofa Bed and Accessible TubFeaturing free toiletries, this family room includes a private bathroom with a shower and a hairdryer. The family room features air conditioning, a tea and coffee maker, a seating area, a wardrobe and a flat-screen TV with cable channels. The unit has 2 beds.
King Room with Sofa BedFeaturing a sofa bed, this king room also includes a flat-screen cable TV and a desk.
Queen Room with Two Queen Beds and Sofa BedThis queen room comes complete with a sofa bed and a private bathroom.
Specialty King Room with Sofa Bed and Roll-in Shower - Disability AccessFeaturing free toiletries, this quadruple room includes a private bathroom with a shower and a hairdryer. The quadruple room features air conditioning, a tea and coffee maker, a seating area, a wardrobe, as well as a flat-screen TV with cable channels. The unit has 2 beds.
Specialty King Room with Sofa BedFeaturing free toiletries, this quadruple room includes a private bathroom with a shower and a hairdryer. The spacious quadruple room features air conditioning, a tea and coffee maker, a seating area, a wardrobe, as well as a flat-screen TV with cable channels. The unit has 2 beds.
Corner King Room with Sofa Bed and ViewProviding free toiletries, this quadruple room includes a private bathroom with a shower and a hairdryer. The spacious quadruple room provides air conditioning, a tea and coffee maker, a seating area, a wardrobe, as well as a flat-screen TV with cable channels. The unit offers 2 beds.
Guest Reviews
8.2
Very Good
Location
Hyatt Place Chicago/Downtown - The Loop boasts an exceptional location that guests consistently praise in their reviews. Nestled in the heart of downtown Chicago, the hotel is lauded for its proximity to a multitude of attractions, making it convenient for both leisure and business travelers. Visitors appreciate the ease of exploring the city on foot, as the hotel's central position allows for walking distance to renowned sites such as Millennium Park, the Magnificent Mile, and the Willis Tower. The conveniently located public transportation options, including nearby train stations and bus stops, further enhance accessibility.
Guests highlight the hotel's clean and comfortable accommodations, describing rooms as spacious and ideal for family stays. The attentive and friendly staff receive commendations for their service, contributing to a pleasant and welcoming experience. A well-received breakfast service bolsters the overall satisfaction, complementing the property's facilities.
While some reviews note the financial district's quieter weekend atmosphere, particularly affecting nearby dining options, the hotel's vibrant downtown locale remains its standout feature. Overall, Hyatt Place Chicago/Downtown - The Loop is recognized as a prime base for exploring Chicago, offering a blend of excellent location, service, and amenities.
Breakfast
The breakfast experience at Hyatt Place Chicago/Downtown - The Loop offers a mix of positive and less favorable elements according to guest reviews. On the positive side, many guests praised the breakfast for its delicious taste, excellent selection, and varied options, including a good range of dishes, such as eggs, bacon, oatmeal, waffles, muffins, and fresh fruit. Some guests even claimed it was the best hotel breakfast they've had in Chicago. The friendly and attentive breakfast staff contributed to many positive experiences, ensuring the buffet was frequently restocked.
However, there are areas for improvement. Guests noted that the breakfast area is often overcrowded and chaotic, especially over the weekends, leading to long queues and scarce seating. The early end time for breakfast left some patrons disappointed when they missed the offerings. Criticisms were also made regarding the limited variety, absence of healthier options, and occasional poor quality of certain items. The dining space could feel too small for the number of guests, sometimes resulting in missing dishes and utensils.
Overall, while the breakfast has many strong qualities, improvements in organization, variety, and space management could enhance the guest experience further.
Rooms
Hyatt Place Chicago/Downtown – The Loop offers an inviting stay with various elements that make it a notable choice for visitors. The rooms consistently receive praise for their spaciousness, ensuring comfort during guests' downtime. Many reviews highlight the cleanliness and modernity of the rooms, making them an appealing retreat after exploring the vibrant surroundings. Comfortable beds further contribute to a restful experience, and the inclusion of features like cozy couches and well-appointed bathrooms enhance the overall stay.
Guests often enjoy beautiful views from their rooms, with some offering panoramic vistas of the cityscape. However, there have been occasional concerns about obstructed views and dim lighting, affecting the room's ambiance. Despite minor issues, such as the firmness of beds or lack of daily cleaning, the overall impression remains positive.
The hotel excels in its central location, providing easy access to Chicago's attractions and a bustling area filled with shops and eateries. Friendly and helpful staff ensure a seamless experience from check-in to check-out, contributing to a welcoming and hassle-free environment. With a quick, easy check-in process, guests can enjoy the hotel's offerings, including a satisfying breakfast and well-kept facilities. Despite lacking amenities like microwaves in some rooms and occasional missing sheets, Hyatt Place Chicago/Downtown remains a solid choice for travelers seeking comfort, convenience, and a connection to the heart of Chicago.
Beds
At Hyatt Place Chicago/Downtown - The Loop, the consensus on bed comfort is mixed. Many guests reported a restful experience, frequently describing the beds as comfortable, with some noting large and cozy arrangements. The rooms themselves are considered clean, quiet, and spacious, contributing to the overall comfort. However, there are recurring mentions of issues such as overly soft or excessively firm mattresses. The sofa beds, in particular, did not meet expectations, with several guests finding them uncomfortable. The pillows also came under scrutiny for being inadequate in quality, resulting in discomfort for some. Despite these mixed reviews, many guests appreciated the hotel's other amenities and its central location, which often compensated for bedding concerns.
Cleanliness
The Hyatt Place Chicago/Downtown - The Loop receives positive remarks for its cleanliness, emerging as a clean and comfortable base for travelers exploring the Windy City. Guest reviews consistently highlight the hotel as very clean and well-maintained, with spotless rooms and attention to detail in cleanliness, particularly in private spaces like bathrooms. Many guests praise the staff for their friendliness and helpfulness, adding to the welcoming atmosphere. This urban retreat offers modern, comfortable accommodations supported by attentive housekeeping, though some areas, such as common spaces during busy periods, require more frequent attention. Despite occasional lapses with infrequent housekeeping or breakfast area maintenance, the hotel stands out for its cleanliness, location, and quality service.
Staff
The feedback for the Hyatt Place Chicago/Downtown - The Loop highlights a predominantly positive experience with the hotel staff. Guests frequently describe the staff as friendly, accommodating, and attentive, creating a welcoming atmosphere throughout their stay. Reception and front desk staff consistently receive praise for their pleasant demeanor and willingness to assist with various requests and inquiries. Many guests felt that the staff went above and beyond to ensure comfort, often accommodating early check-ins and suggesting local dining options when needed. Housekeeping staff are also commended for maintaining cleanliness and offering courteous interactions. Despite some isolated criticisms regarding professionalism and friendliness, the general consensus indicates that the staff are a standout feature of the hotel, contributing immensely to the positive guest experience. Whether offering personalized greetings or resolving issues efficiently, the team at Hyatt Place consistently creates a supportive and friendly environment for their guests.
Wi-Fi
Hyatt Place Chicago/Downtown - The Loop presents a mixed experience with its Wi-Fi services, according to recent guest reviews. On a positive note, several guests reported that the Wi-Fi worked perfectly and was described as good, well-designed, and great. However, other guests encountered challenges, noting instances of slow, spotty, and even unusable Wi-Fi. Some travelers reported that the internet could lag, particularly impacting tasks requiring a stable connection like video calls. The quality of the Wi-Fi seemed to vary, with some guests enjoying a seamless connection, while others found it lacking in reliability in their rooms during certain times, particularly in the morning. Overall, while the hotel offers the convenience of Wi-Fi, the consistency and speed may vary, proving to be excellent for some and less satisfying for others.
Gym
The gym at Hyatt Place Chicago/Downtown - The Loop receives numerous commendations from guests, with many highlighting it as a key feature of their stay. Visitors frequently describe the fitness center as nice, great, and even top-notch. The gym is appreciated for being well-equipped, offering all the essential amenities needed for a rigorous workout. Additionally, the gym provides an amazing view, enhancing the exercise experience for many guests. While some note that the fitness room might be on the smaller side, it nonetheless contains everything necessary for a complete workout. Guests enjoy both the gym's facilities and its atmosphere, making it a valued part of the hotel's offerings. The gym, along with the pool, forms an integral part of the comfortable stay at the hotel.
Pool
In the heart of Chicago's vibrant downtown area, the Hyatt Place Chicago/Downtown - The Loop offers an indoor pool experience that guests have found to be a mixed bag. While some visitors have enjoyed the warmth and cleanliness of the heated pool, others have pointed out its surprisingly small size, which can become crowded, especially when children are about. The pool is situated on a semi-private floor, providing seclusion despite its compactness, and it reaches a depth of up to 5 feet. However, guests have frequently remarked on its limited operating hours, with closures as early as 8 PM on weekends, which may frustrate those looking to enjoy an evening swim. Challenges with the pool's temperature, occasional closures for maintenance, and the lack of on-deck amenities such as towels, have also been noted. Despite these setbacks, families often find the pool pleasant enough for children to enjoy, even though a lack of a hot tub and the occasional overcrowding may detract from the overall experience.
Parking
When planning a stay at Hyatt Place Chicago/Downtown - The Loop, a recurring topic among guests is the parking arrangement. While the hotel itself does not offer on-site parking, it provides access to a nearby parking garage. The convenience of parking being within close proximity is appreciated by some, as it makes it relatively easy to access the hotel. However, the cost of parking, which often reaches up to $50 or more per day, is a significant concern for many guests, who find it to be steep and not included in the hotel rate. Despite several parking options available around the area, the additional charge can add up quickly, particularly in a bustling city like Chicago. It's advisable for potential guests to weigh these parking expenses when budgeting their stay, as the unexpected costs might impact the overall experience. For a more cost-effective approach, utilizing parking apps to find nearby alternatives could be a viable solution.
Family
Hyatt Place Chicago/Downtown - The Loop offers an experience particularly accommodating for families traveling with kids. Guests frequently highlight the spacious rooms, comfortably fitting families of five and providing ease and relaxation after a day of exploring the city. The hotel stands out with its friendly and accommodating staff, adding a layer of comfort for visitors requiring a quiet room or special accommodations for children with unique needs. Despite a few logistical challenges, like the small pool and limited meal options, the complimentary breakfast is praised for its variety and quality. Additionally, the hotel's location near metro stops, restaurants, and family-friendly attractions makes it conveniently accessible for those traveling with children. While the hotel could improve in areas such as providing sufficient amenities like towels and bedding, it remains a favorite for its roominess and atmosphere conducive to meeting new people, all in a family-friendly environment.
3 Star
The Hyatt Place Chicago/Downtown - The Loop offers a comfortable stay with welcoming staff and a beautiful view from the rooms. The hotel's central location next to Loop Station is a definite advantage for guests exploring the city. The morning breakfast is appreciated by some, though others find it basic and the arrangement somewhat crowded. The availability of free water downstairs is a helpful perk, although communication about it could be improved.
However, there are areas for improvement, such as the cleanliness in certain rooms and the maintenance of facilities like air conditioning. There is a sense that certain aspects, like pricing and breakfast quality, don't align with expectations for a three-star hotel. Parking fees and deposits are noted by guests, and finding nearby restaurants can be challenging. Overall, while the hotel provides good value for its location and services, some guests suggest that attention to detail and better staff training could enhance the experience.
Business
Hyatt Place Chicago/Downtown - The Loop is well-suited for business travelers due to its prime location in the heart of the financial district. This placement ensures that guests are surrounded by office buildings and close to major business venues, making it convenient for work-related activities. The hotel boasts very secure facilities, requiring a key for elevator access, adding an extra layer of safety for guests. The staff is consistently praised for their friendliness and efficiency, with special recognition given to Manager Mr. Coello for exemplary service.
The hotel also provides valuable amenities that cater to business needs, including helpful parking options featuring a QR code system and in-and-out privileges that are particularly convenient for those with a vehicle. Despite modest challenges in securing transportation to Union Station, the proximity to various city attractions allows guests to enjoy quick sightseeing without needing a car. The breakfast offered by the hotel receives positive remarks, further enhancing the overall experience for visitors. Overall, Hyatt Place Chicago/Downtown - The Loop provides a balance of security, accessibility, and friendly service, making it a compelling choice for business travelers.
Yes, Hyatt Place Chicago/Downtown - The Loop has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Hyatt Place Chicago/Downtown - The Loop.
Yes, Hyatt Place Chicago/Downtown - The Loop welcomes dogs.
Yes, parking facilities are available at Hyatt Place Chicago/Downtown - The Loop.
Yes, Hyatt Place Chicago/Downtown - The Loop has a gym.