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Summary of reviewsPlaza Chorley, a part of the Sure Hotel Collection by Best Western, is consistently lauded for its prime location, providing convenient access to Chorley town center and excellent transport links to popular destinations like Blackpool, Liverpool, Haydock Racecourse and Manchester Airport. Guests appreciate the close proximity to local amenities including the popular Yarrow Bridge pub, which offers great food and a friendly atmosphere, adding convenience and enjoyment to their stay. The hotel's quiet surroundings make it a peaceful retreat despite being close to central amenities, making it suitable for various types of visitors such as families, business travelers and leisure tourists.
The rooms at Plaza Chorley are frequently praised for being clean, spacious and comfortable. Guests highlight the large, spotless rooms equipped with comfortable beds and adequate amenities, which contribute to a restful and satisfying stay. However, some feedback mentions that the décor is a bit dated and there are occasional maintenance issues. Despite these minor drawbacks, the general consensus is that the rooms are well-maintained and comfortable.
Dining experiences at Plaza Chorley receive positive remarks, particularly for the convenient proximity to the Yarrow Bridge pub which serves great meals throughout the day. Guests enjoy the value and quality of food at this adjacent pub, often choosing it for breakfast, dinner and drinks. Although some guests were disappointed with the hotel's limited 'Grab & Go' breakfast offering, they found the pub next door to be a good alternative.
Cleanliness is another strong point for the hotel with many reviews highlighting the spotless and well-maintained rooms. However, there are a few mentions of inconsistencies in housekeeping, such as rooms not being serviced daily and occasional reports of musty smells. These issues appear to be the exception rather than the norm.
The staff at Plaza Chorley are repeatedly commended for their friendliness and helpfulness. Guests describe the team as welcoming and accommodating, contributing to a pleasant and inviting atmosphere throughout their stay. The efficient check-in process and the staff’s readiness to assist with special requests further enhance guest satisfaction.
WiFi service receives mixed reviews. While some guests found the WiFi to be adequate and functional, others experienced connectivity problems, particularly within their rooms, indicating inconsistency in the quality of this service.
The hotel is noted for being family-friendly with staff going out of their way to accommodate family needs and provide thoughtful touches for special occasions. The comfortable beds are another highlight, consistently praised for their comfort and cleanliness, ensuring guests get a good night's sleep.
Overall, Plaza Chorley offers a straightforward and affordable stay, delivering good value for money. While some areas like décor and breakfast offerings may benefit from improvement, the hotel's prime location, clean and comfortable rooms, friendly staff and convenient dining options make it a solid choice for travelers seeking a practical and economic accommodation. Show more
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Hotel with Free Wi-Fi
Being part of the Best Western group, Plaza Chorley is expected to offer reliable Wi-Fi services to its guests. This is particularly important for business travelers and those needing to stay connected.
Family Friendly Hotel
Accessible Hotel
3-Star Hotel
Room Types
Deluxe Double RoomFeaturing free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room features an electric kettle, a sofa, a carpeted floor, heating, as well as a flat-screen TV with cable channels. The unit has 1 bed.
Family Double RoomProviding free toiletries, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The triple room provides a tea and coffee maker, a sofa, a carpeted floor, heating, as well as a flat-screen TV with cable channels. The unit offers 3 beds.
Double Room with Mobility Accessible TubProviding free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room provides a tea and coffee maker, a sofa, a carpeted floor, heating and a flat-screen TV with cable channels. The unit offers 1 bed.
Deluxe Twin RoomFeaturing free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room features a tea and coffee maker, a sofa, a carpeted floor, heating and a flat-screen TV with cable channels. The unit has 2 beds.
Guest Reviews
7.7
Good
Location
Plaza Chorley, part of the Sure Hotel Collection by Best Western, consistently receives commendations for its prime location. Situated conveniently near Chorley town center and with excellent road and bus connections, the hotel is praised for its accessibility. Guests appreciate its proximity to places like Blackpool, Liverpool, Haydock Racecourse and even Manchester Airport, making it an ideal base for both leisure and business travelers.
The local area boasts various amenities, including the popular Yarrow Bridge pub, which offers great meals and a friendly atmosphere right next door. This adds an element of convenience and enjoyment to the stay. The hotel's strategic placement allows visitors to enjoy walks along the canal and easy access to local parks.
The quiet surroundings are another highlight, providing guests with a peaceful retreat despite being close to central amenities. The hotel's location is noted as ideal for a myriad of needs, from family reunions and business visits to attending local events or simply exploring the area. The convenience of nearby shops and restaurants adds to the overall appeal.
Overall, Plaza Chorley offers a versatile and well-placed lodging option, catering effectively to various visitor needs with an added touch of local charm and convenience.
Breakfast
Guests of Plaza Chorley; Sure Hotel Collection by Best Western have mixed opinions about the breakfast offerings. While some found the continental breakfast to be very good and appreciated the convenience and value it provided, many others were disappointed by the lack of variety and limited facilities. The 'Grab & Go' breakfast option, often served in a prepacked paper bag, included items such as fruit, muffins, breakfast bars and coffee, but was deemed insufficient by several reviewers, especially given the price. There were consistent complaints about the absence of a hot breakfast and the lack of options for those with dietary restrictions such as gluten-free requirements. Multiple guests noted that the pub next door offered more appealing breakfast options though it opened later than desired. Therefore, while some reviewers found the breakfast satisfactory for a quick and cheap start to the day, others felt it fell short of their expectations and opted to eat elsewhere.
Dinner
Nestled conveniently close to major routes, Plaza Chorley offers easy access to various dining options that have left guests impressed. The hotel’s location is particularly highlighted for its proximity to a pub that serves great food. Many travelers appreciated this aspect, finding it very handy for breakfast, dinner and relaxing drinks. Guests often complimented the pub for its excellent value, nice atmosphere and tasty meals, which were described as better than typical pub fare and even nicer than Wetherspoons.
The pub next door, often mentioned by its name Yarrow Bridge, emerged as a popular choice among visitors for its nice food at great prices and a relaxing environment, including a lovely garden. Besides, there is a Greene King pub across the car park, which has also garnered positive feedback for its fabulous offerings. Guests enjoyed the convenience of having food available on-site and close by with many highlighting the ease of getting good meals all day, even late on Sundays.
The breakfast served at the hotel also received positive mentions, noted for being very good and reasonably priced. Although there was a mention that the pub didn't open early enough for some guests, the overall sentiment about dining was overwhelmingly positive. With nice clean rooms, comfy beds and a fabulous pub next door, Plaza Chorley presents an appealing option for travelers seeking comfortable accommodation and convenient, high-quality dining experiences.
Rooms
The Plaza Chorley, Sure Hotel Collection by Best Western, offers rooms that guests frequently describe as clean, spacious and comfortable. Many highlight the size of the rooms with phrases like large room, very spacious and huge room appearing frequently. Most guests note that the rooms are spotless and tidy with some appreciating specific amenities such as comfortable beds, nice complimentary teas, coffee and toiletries. The rooms are also noted for being quiet, which contributes to a good night’s sleep.
Despite the overwhelming positive feedback on cleanliness and comfort, some reviews mention that the hotel’s décor appears dated with a few remarks on tired bathrooms and the need for refurbishment. There are occasional reports of unpleasant smells, such as smoke or dampness. Some guests experienced issues with room maintenance, involving non-functional toilets or heating that was too cold upon arrival.
Nevertheless, the generally clean and basic facilities are well-received, making it a convenient choice for a short stay. The accessibility of the rooms and the provision of all necessary amenities play a crucial role in ensuring a comfortable stay for many. While there are areas for improvement, the hotel's spacious, clean and comfortable rooms leave a positive impression on most of its visitors.
Beds
When it comes to sleep quality at Plaza Chorley; Sure Hotel Collection by Best Western, the consensus among guests is overwhelmingly positive. Many have praised the hotel's comfortable beds, often describing them as super comfy, incredibly comfortable and exceptionally soft. The beds have been highlighted as contributing factors to a great night's sleep with guests noting they are clean and adequately spacious, including nice wide and very large options available.
The cleanliness of the bedding also received commendations, ensuring a pleasant and hygienic sleep environment. With plenty of blankets provided, the hotel ensures that guests can stay cozy throughout the night. A few guests felt the beds were a bit soft or small, but these comments were rare and didn't overshadow the general feeling of comfort and satisfaction expressed by most reviewers.
Guests appreciated the variety available, such as the option of double or single beds, which catered to different needs. Overall, the beds at Plaza Chorley have left guests well-rested and satisfied, making it a reliable choice for a comfortable stay.
Cleanliness
The Plaza Chorley, a member of the Sure Hotel Collection by Best Western, has received mixed feedback regarding cleanliness in its guest reviews. Many guests have praised the hotel for its cleanliness with frequent mentions of clean, large rooms and spotlessly clean environments. Rooms have been described as very clean, fresh and comfortable, contributing to an overall pleasant stay. Additionally, the hotel was often noted for being clean and tidy with some guests highlighting spacious and well-maintained areas.
However, not all reviews were entirely positive. Some guests reported issues such as rooms not being serviced daily and specific areas not being thoroughly cleaned, including under the beds and behind doors. Reports of musty smells, dampness and dated interiors also emerged in several reviews, indicating occasional lapses in housekeeping standards. While the overall cleanliness of rooms seems to be a strong point for the Plaza Chorley, there are areas, particularly in terms of service consistency and maintenance, where improvements could be made to enhance guest satisfaction.
Staff
The staff at Plaza Chorley; Sure Hotel Collection by Best Western have left a lasting impression on guests, earning high praise for their friendliness and helpfulness. Guests repeatedly describe the team as friendly, welcoming and accommodating, creating a warm and inviting atmosphere throughout their stay. The reception staff, in particular, receive special mentions for their professionalism and pleasant demeanor with numerous guests highlighting the smooth and efficient check-in process.
Many reviews detail the personal touches provided by the staff, such as going out of their way to assist with special occasions or simply being polite and supportive. It is clear that the hotel's staff are dedicated to providing excellent service with phrases like exceptionally lovely, absolutely flawless and fantastic frequently appearing in reviews.
However, a couple of reviews note inconsistencies, mentioning early morning disturbances or occasional lapses in service quality. Despite these few critiques, the majority of guest experiences at Plaza Chorley are overwhelmingly positive, driven largely by the commendable staff. This makes the hotel a welcoming choice for visitors seeking a supportive and friendly environment.
Wi-Fi
In exploring the guest feedback for Plaza Chorley; Sure Hotel Collection by Best Western regarding their WiFi service, a mixed picture emerges. Several reviewers found the WiFi to be commendable, noting it as good, decent or even fab with free Wi-Fi available throughout the property. Some guests specifically mentioned experiencing no issues with the WiFi, suggesting a satisfactory experience for at least some visitors.
However, there is a significant portion of feedback indicating issues with the WiFi. Criticisms include descriptions of the internet as next to non-existent, poor and non-functional. Several guests reported that the WiFi did not work within their rooms, despite being listed as an available service. Others found it not convenient due to the absence or unreliable nature of WiFi in their rooms.
While for some, the hotel's internet service lived up to expectations, others encountered considerable connectivity challenges, indicating inconsistency in the WiFi experience provided by the hotel.
Family
Plaza Chorley; Sure Hotel Collection by Best Western is an excellent choice for those seeking a family-friendly environment. Guests frequently highlight the hotel's ideal location for visiting family and friends, making it a convenient base for reunions and local gatherings. The hotel staff are noted for being very accommodating with family needs, going as far as arranging last-minute room swaps to better fit family requirements. Additionally, the hotel holds a reputation for offering good facilities tailored to family stays. An added touch of hospitality is evident in their gesture of leaving a bottle of prosecco for special celebrations, such as anniversaries. Overall, the hotel provides a welcoming and comfortable atmosphere for family visitations and gatherings.
3 Star
Plaza Chorley, part of the Sure Hotel Collection by Best Western, offers a straightforward and affordable stay. The hotel is appreciated for providing good value for money, making it a solid choice among three-star accommodations in the area. It's a simple, no-frills place that meets basic needs without any luxury touch. The rooms are basic and comfortable, maintaining a good temperature even during warm weather.
Despite being a bit dated and located slightly out of town, it serves well as a base for travelers who need just the essentials. Some aspects such as shabby curtains and an overall tired look suggest the hotel could use some maintenance. However, the presence of a nice tram in the reception area adds a unique touch to the otherwise standardly affordable venue.
While the accommodations might not be luxurious, they deliver what one might expect from a budget hotel, ensuring a practical and economical stay.
No, Plaza Chorley; Sure Hotel Collection by Best Western doesn't have any pool.
No, a spa isn't available at Plaza Chorley; Sure Hotel Collection by Best Western.
No, Plaza Chorley; Sure Hotel Collection by Best Western doesn't allow dogs.
No, parking facilities aren't available at Plaza Chorley; Sure Hotel Collection by Best Western.
No, Plaza Chorley; Sure Hotel Collection by Best Western doesn't have a gym.