Accessible HotelThis hotel is described as highly accessible and suitable for disabled and elderly guests with excellent disabled facilities. It is wheelchair-user friendly with accessible facilities and rooms, including ground floor access rooms and specially adapted rooms.
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Summary of reviews related to the 'Accessible' categoryThe Holiday Inn Express, Chester Racecourse, an IHG Hotel, receives favorable reviews for its overall accessibility for guests with disabilities. Guests noted that the hotel is wheelchair-user friendly with accessible facilities and rooms. The ground floor access rooms and specially adapted rooms are beneficial for those with limited mobility. The efficient and prompt service provided by the hotel staff contributes significantly to making their stay more comfortable.
The hotel's strategic and convenient location allows for easy access into the city center and is a notable advantage for all guests. Additionally, the availability of EV charging points is an added benefit. Other highlighted amenities include accessible check-in, hot drinks and complimentary breakfast.
However, there are a few areas requiring improvement. Some guests pointed out that the accessible rooms are not designed well for wheelchair users with lengthy and uphill walks to parts of the hotel including to the city center. The lift, though provided, is not very spacious and the poor design of accessible rooms impedes easy access. Moreover, the hotel's disability facilities in some parts of the building, apart from the rooms, were deemed inadequate by some travelers.
Overall, the Holiday Inn Express, Chester Racecourse is highly accessible and suitable for disabled and elderly guests with excellent disabled facilities, though a few design and layout issues may need addressing to enhance the experience further.
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