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Hilton Garden Inn Cleveland Downtown

Cleveland , 1100 Carnegie Avenue (Show on Map)

7.1

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Hilton Garden Inn Cleveland Downtown is a great choice for those looking for a hotel in a prime location. While some guests found the facilities and services to be average, others had a great time despite their initial disappointment. The breakfast is simple but a bit overpriced. Some guests had issues with the receptionist, but others found the staff to be good. Room size and outdated decor were mentioned as downsides, but overall the hotel was passable for those looking for a decent stay in Cleveland.
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Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Dog Friendly Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

Indoor Pool

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

3-Star Hotel

Hotel with Indoor Pool

Room Types

King Room This air conditioned room includes a flat-screen TV, WiFi, desk, microwave and refrigerator.

Double Room with Two Double Beds - Non-Smoking This air conditioned room includes a flat-screen TV, WiFi, desk, microwave and refrigerator.

Queen Suite with Two Queen Beds This air conditioned room includes a flat-screen TV with cable channels, WiFi, desk, microwave and refrigerator.

Queen Room with Two Queen Beds and Roll-In Shower - Mobility Access This air conditioned room includes a flat-screen TV with cable channels, WiFi, desk, microwave and refrigerator.

King Room - Hearing Access This air conditioned room includes a flat-screen TV with cable channels, WiFi, desk, microwave and refrigerator.

King Room with Roll-In Shower - Mobility Access This air conditioned room includes a flat-screen TV with cable channels, WiFi, desk, microwave and refrigerator.

Queen Room with Two Queen Beds - Hearing Accessible This air conditioned room includes a flat-screen TV with cable channels, WiFi, desk, microwave and refrigerator.

Queen Suite with Two Queen Beds - Disability Access/Bath Tub This air conditioned room includes a flat-screen TV with cable channels, WiFi, desk, microwave and refrigerator.

King Corner Room The triple room features air conditioning, a tea and coffee maker and heating. The unit has 1 bed.

About Hilton Garden Inn Cleveland Downtown

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Guest Reviews

7.1

Good

Location

The Hilton Garden Inn Cleveland Downtown has a prime location that is perfect for exploring the city. Guests love how close the hotel is to everything, including restaurants, bars, museums and stadiums. For sports fans, the hotel is situated right across the street from the Progressive Field ball park, making it convenient for attending games. Additionally, the hotel is within walking distance of Playhouse Square and public transportation. Guests appreciate how they never had to take their cars to get around. The hotel's location is great for travelers who want to experience Cleveland's downtown attractions. On top of its central location, the hotel is also COVID conscious and maintains a high level of cleanliness. Overall, the Hilton Garden Inn Cleveland Downtown is a fantastic option for travelers who want to stay in a prime location with convenient access to everything the city has to offer.

Breakfast

Guests have mixed reviews about the breakfast at the Hilton Garden Inn Cleveland Downtown. While some say it was expensive and underwhelming, others appreciated the effort made to provide a continental breakfast during the pandemic. Many guests were disappointed that breakfast was not included in the room rate and had to be paid for separately. Those who did pay for breakfast generally found it to be simple but adequate and some even complimented it as being above average. There were no hot breakfast options available during the week, but guests who stayed on a Sunday enjoyed a great brunch. The to-go boxed breakfast was hit or miss with some describing it as yummy and considerate, while others found it to be disappointing and not worth the cost. Overall, guests would have preferred if breakfast was included in the room rate or if there were more options available.

Rooms

The Hilton Garden Inn Cleveland Downtown has received mixed reviews regarding their rooms. While some guests have reported outdated or dirty rooms with issues ranging from carpet stains, unclean bed linens and dysfunctional bathroom fixtures, others have praised the spaciousness, comfort and cleanliness of their rooms. It is worth noting that pets are allowed in some rooms. Some guests have also had issues with housekeeping services being inadequate or entirely absent during their stay. However, the hotel's location is convenient and the amenities provided in the room such as mini-refrigerators, microwaves and Keurig coffee machines have been appreciated. Overall, the room facilities are a bit dated and could benefit from an upgrade but the beds are generally comfortable and the rooms are well-sized.

Beds

Many guests have shared their thoughts on the comfort of the beds at Hilton Garden Inn Cleveland Downtown. While some found the beds to be a bit firm or uncomfortable, the majority of reviewers rave about the comfortable sleeping arrangements. Some have even mentioned that they sank down into the bed, making for a cozy and restful night's sleep. Guests appreciate the clean rooms and comfortable pillows, although a few have had trouble with the fitted sheets staying in place. Overall, the consensus is that the beds are quite comfortable, although some suggest that the hotel could benefit from refreshing the bedding and replacing some of the older mattresses. Nonetheless, many guests report excellent sleeping arrangements and recommend staying at the Hilton Garden Inn Cleveland Downtown.

Cleanliness

Guests of Hilton Garden Inn Cleveland Downtown have reported varying experiences when it comes to the cleanliness of their rooms. However, there is a good number of positive reviews about the cleanliness of both the rooms and the facilities. Many guests noted that their rooms were spotless and that the beds were comfortable. They were pleased with how the hotel was presented to them upon arrival, stating that it was very clean and accommodating. Although some guests mentioned that the rooms were not as clean as they should be, overall, the hotel seemed well-maintained. Some negative reviews mentioned dusty or dirty rooms, stains on bedspreads and bugs in the bathroom and bedroom. However, other negative reviews were focused on issues with the hotel's facilities or poor guest service. Overall, cleanliness seems to be a mixed experience for guests at this hotel.

Staff

The staff at Hilton Garden Inn Cleveland Downtown is receiving rave reviews from guests! Many visitors have described the reception staff as welcoming and helpful. There are mentions of some employees being extremely kind and friendly as well as being professional and attentive. The security staff was also praised for being quick to respond. While there were a few negative comments regarding some staff members not knowing their job or being a bit rude, most guests seem to have had overwhelmingly positive experiences. Many guests appreciated the services provided by the staff, including James the manager who checked them in early and Tasha, who was described as a cool and dynamic receptionist. Guests also loved having a bar in the lobby and enjoyed the breakfast and the service provided by the breakfast server. Overall, the Hilton Garden Inn Cleveland Downtown’s staff has been praised for being courteous, caring and friendly, making visitors feel welcomed and comfortable during their stay.

Pool

The Hilton Garden Inn Cleveland Downtown boasts a fantastic pool and hot tub that guests love. The pool is well-maintained, amazingly relaxing and a great spot for guests to unwind after a day of exploring the city or watching a game. The hot tub is another guest favorite, although it was broken during one stay, the pool cleaner was very kind and quick to fix the problem. Unfortunately, a few guests experienced cold water or an overcrowded pool. Additionally, some guests found access to the pool through the lobby a bit inconvenient, while others were disappointed that the indoor pool was closed or not mentioned on the website. Generally speaking, guests who visited the pool had mostly positive experiences, although a few reported issues with children running around without supervision, high levels of chlorine and chemical burns. In conclusion, the Hilton Garden Inn Cleveland Downtown boasts a wonderful pool area that adds to the overall positive guest experience at the hotel.

Parking

Guests of the Hilton Garden Inn Cleveland Downtown were generally satisfied with the parking options available on site with open air parking in the hotel parking lot being particularly convenient. However, many guests expressed disappointment with the high cost of parking, which was not included in the price of the room with some guests having to pay up to $55 per day. Some guests also felt that parking should be free at a hotel, especially for guests who have already paid a premium price for their rooms. In addition to parking fees, some guests also had issues with hidden fees and charges for incidentals, which led to frustration and confusion when checking out. Despite these concerns, some guests were able to negotiate fee waivers or discounts and found the location and staff to be helpful and accommodating.

Nightlife

The Hilton Garden Inn Cleveland Downtown is a fantastic choice for those looking to experience the lively nightlife of Cleveland. With its perfect location, guests can easily walk to various bars, clubs and restaurants nearby, as well as the stadium for those looking to catch a game. The hotel is conveniently located across the street from the ballpark area, making it an ideal choice for sports fans. Guests highly recommend The Clevelander and The Thirsty Parrot for pre-game drinks and meals. While some guests complained of noise from a bar across the street, the majority of the reviews were positive and praised the hotel's location, staff and parking. Note that the hotel's restaurant is closed on Sundays and Mondays, but with so many dining options nearby, guests won't have any trouble finding something to enjoy. Overall, the Hilton Garden Inn Cleveland Downtown is an excellent starting point for exploring the lively city of Cleveland.

3 Star

The Hilton Garden Inn Cleveland Downtown has a good location, perfect for those who want to be downtown. The hotel has average facilities and services with some guests finding them disappointing for the price. However, the stay was generally fine and some guests even had a great time despite their disappointment. The breakfast is simple but a bit overpriced. Some guests had issues with the receptionist, but others found the staff to be good. Room size and outdated decor were mentioned as downsides, but overall the hotel was passable for those looking for a decent stay in Cleveland.

Yes, Hilton Garden Inn Cleveland Downtown has pool(s) that belong to one or more of the following categories: Indoor Pool.

No, a spa isn't available at Hilton Garden Inn Cleveland Downtown.

Yes, Hilton Garden Inn Cleveland Downtown welcomes dogs.

Yes, parking facilities are available at Hilton Garden Inn Cleveland Downtown.

Yes, Hilton Garden Inn Cleveland Downtown has a gym.

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