Accessible HotelSummary of reviews related to the 'Accessible' categoryNorbreck Castle Hotel & Spa has received mixed reviews from disabled guests. Some reviewers found the accessibility aids very helpful during their stay, however others had poor experiences. For guests with walking difficulties or who use a wheelchair, the hotel seems to have some accessibility issues. The wet room was deemed dangerous due to flooding and the slope and tarmac surfaces outside were uneven and caused damage to one guest's wheelchair. Sadly, the lift was out of order during some guests' stays, hinting towards a lack of maintenance. Additionally, disabled guests were reportedly charged extra for their stay. Reviewers also mention struggling to open room doors or finding that their room's bathroom wasn't suitable, making it difficult for those with restricted mobility or wheelchair users.
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