What percentage of your guests are families?Under 50%
Family-Friendly room types:
Family rooms. Number: 4
Triple rooms. Number: 3
Please suggest which room type a family with one child should choose and where the child will sleep: all room you can ask for extra bed and extra charge
Please suggest which room type a family with two children should choose and where the children will sleep: family room
Please suggest which room type a family with three children should choose and where the children will sleep: family room
Please suggest which room type a family with one baby should choose and mention if baby cots are provided and the cost: deluxe room and family room cost extra bed 30 $us per nigth
Please suggest which room type a family with one child and one baby should choose and mention if baby cots are provided and the cost: family room
Please suggest which room type a family with two babies should choose and mention if baby cots are provided and the cost: family room
Baby cot details: Cost: Bs 207,50
Can the baby cot be placed in the same room with the parents?Yes
Can the baby cot be placed next to the parents' bed?Νο
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? Yes
Do you perform temperature checks upon guests' arrivals? Yes, to all guests
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, daily
Are guests' luggage and belongings disinfected upon arrival? Yes
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? There are no elevators
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? Yes
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? Yes
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
Are rugs removed from guest rooms? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? Yes, in public areas
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer single-serve options instead of buffets for breakfast? No
Do you offer contactless delivery for in-room dining? Yes
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
World Health Organization (WHO) guidelines
INTEYA CERTIFICADO COVID FREE SARS-CoV-2
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes Details: CERTIFICADO COVID-FREE -SARS-CoV-2
Is there a doctor available either on-site or on-call? No
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? spa
Has the hotel closed during the pandemic? Yes Reopening Date: October, 10 2020
Additional Information: our certify protocol is by Inteya an international protocol CERTIFICADO COVID-FREE -SARS-CoV-2
Twin Room with ViewFeatures heating, a private bathroom, hot water, hairdryer, twin beds, blankets, and lake views.
Triple RoomFeatures heating, a private bathroom, hot water, hairdryer, and blankets.
Single RoomFeatures heating, a private bathroom, hot water, hairdryer, and blankets.
Double RoomFeatures heating, a private bathroom, hot water, hairdryer, a double bed, and blankets.
Family RoomFeatures heating, a private bathroom, hot water, hairdryer, and blankets.
Double Room with ViewFeatures heating, a private bathroom, hot water, hairdryer, a double bed, blankets, and lake views.
Twin RoomFeatures heating, a private bathroom, hot water, hairdryer, twin beds, and blankets.
Single Room with ViewFeatures heating, a private bathroom, hot water, hairdryer, a single bed, blankets, and lake views.
Deluxe Double Room with Lake ViewThis double room features a seating area, WiFi access, heating, a safety-deposit box, free toiletries, air conditioning and soundproofing.
Guests are welcomed with complimentary bottled water upon arrival.
Deluxe Double Room with Mountain ViewThis double room offers a magnificent view of Kozuna Mountain, has heating, soundproofing, a safety deposit box, a desk, WiFi access and free toiletries.
Guests are welcomed with complimentary bottled water upon arrival.
Deluxe Twin Room with Mountain ViewThis twin/double room offers a magnificent view of Kozuna Mountain, has heating, soundproofing, a safety deposit box, a desk, WiFi access and free toiletries.
Guests are welcomed with complimentary bottled water upon arrival.
Deluxe Twin Room with Lake ViewThe spacious twin room features air conditioning, soundproof walls, as well as a private bathroom boasting a walk-in shower and a hairdryer. The twin room is furnished with a desk and a seating area and provides a safe deposit box, parquet floors and lake views. The unit has 2 beds.
Family SuiteThis spacious suite includes 1 living room, 2 separate bedrooms and 1 bathroom with a walk-in shower and free toiletries. The suite is furnished with a desk and a seating area and offers air conditioning, soundproof walls and lake views. The unit has 3 beds.