4-Star HotelSummary of reviews related to the '4 Star' categoryThe Crown London, WorldHotels Distinctive, doesn't seem to live up to its advertised four-star rating according to recent guest reviews. Many guests felt that the service and facilities were more in line with a two or three-star hotel. Expectations for high-quality service and maintenance were not met, with numerous reports of poor cleanliness, outdated furniture, and inadequate amenities such as a lack of fridges and dysfunctional air conditioning. Despite being a four-star establishment, laundry and room service were notably absent, and there were complaints about maintenance issues not being addressed promptly.
Guests highlighted a communication gap among hotel staff, and some felt the staff lacked multilingual capabilities expected at this level. The operational facilities also seemed lacking, with reports of only one operational lift and broken appliances. Many guests were disappointed with the quality of their stay relative to the price, suggesting the hotel's offerings were basic and comparable to budget-friendly alternatives like Travelodge.
However, the hotel does have redeeming qualities; its location is a plus, and guests did appreciate the lovely breakfast offered. Nonetheless, for travelers seeking a true four-star experience, adjusting expectations or looking at alternative accommodations might be advisable.
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