4-Star HotelThis hotel is centrally located and offers comfortable accommodations. It is part of the HappyCulture collection, providing additional perks for guests.
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Summary of reviews related to the '4 Star' categoryThe 'Nice Excelsior Centre ville by HappyCulture' presents itself as a four-star hotel, but many guests found the experience fell short of this rating. While some appreciated the comfortable, if not particularly modern, furniture and considered the price comparable to other four-star hotels, many others felt the overall quality did not meet the expected standards.
Common criticisms included the inadequate level of service, which some guests felt did not align with four-star expectations. Guests noted missing amenities such as minibars, bathrobes and slippers, which are typically standard in four-star accommodations. The lack of room service and in-house cleaning service were also highlighted as shortcomings. Additionally, guests were disappointed by the absence of a parking facility and other typical four-star features.
Issues with the room facilities were frequently mentioned with complaints about small, poorly sound-insulated bathrooms, leaky showers and inadequate storage space. The state of maintenance was also a concern with references to terrace shutters and door seals needing attention.
The breakfast experience was mixed with some enjoying the variety, while others found the quality lacking, noting that much of the food appeared to be frozen and not up to four-star standards.
Overall, while a few guests found the hotel to be good value and in line with four-star standards, the majority experienced various issues that led them to conclude that the hotel does not meet the expectations of a recognized four-star establishment.
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