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Summary of reviewsOverall, the Hilton Columbus Downtown hotel is a comfortable and well-located choice for guests. While the parking situation is a mixed bag with some finding it expensive and frustrating to navigate, others found the attached parking garage convenient and wonderful. Some guests appreciated the simplicity of the parking process, but others expressed a wish for reduced or free parking rates. Despite these issues, the hotel remains a great choice with an attachment to the convention center. Show more
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Categories
Hotel with EV Charging Stations
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? Yes
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? Yes, by using an app
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 24 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? No
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, other limit 2 PER CAR OR FAMILY TOGETHER
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? No
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? Yes
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? Yes, in public areas
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? Yes
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
AHLA Safe Stay initiative
Hilton CleanStay
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? No
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? Pool is not operational at this moment.
Queen Room with Two Queen BedsA flat-screen cable TV and a refrigerator is included in this room.
Deluxe Queen Room with Two Queen BedsLocated on a higher floor, this room includes a flat-screen cable TV and a refrigerator.
King RoomA flat-screen cable TV and a refrigerator is included in this room.
Deluxe King RoomLocated on a higher floor, this spacious room includes a flat-screen cable TV and a refrigerator.
King Room with Roll-In Shower - Mobility/Hearing AccessibleA flat-screen cable TV and a coffee machine are included in this room.
Queen Room with Two Queen Beds - Mobility and Hearing AccessThis hearing and mobility accessible room features two queen-sized beds, and a bathtub.
King Room - Mobility/Hearing Accessible with ShowerMeals can be prepared in the well-fitted kitchen, which comes with a refrigerator, a dishwasher and a microwave. The suite provides air conditioning, a tea and coffee maker, a seating area, a safe deposit box and a flat-screen TV with cable channels.
Two Queen Suite - Hearing Accessible The air-conditioned quadruple room features a flat-screen TV with cable channels, a tea and coffee maker, a seating area and a safe deposit box. The unit has 2 beds.
One-Bedroom King Suite with Sofa BedThe spacious suite features air conditioning, a minibar, a tea and coffee maker, a seating area and a flat-screen TV with cable channels. The unit has 2 beds.
Parlor with Sofa BedThe spacious double room features air conditioning, a minibar, a tea and coffee maker, a seating area, as well as a flat-screen TV with cable channels. The unit has 1 bed.
King Room with Bath Tub and View - Mobility AccessibleThe spacious double room features air conditioning, a tea and coffee maker, a safe deposit box, heating, as well as a flat-screen TV with cable channels. The unit has 1 bed.
King Room with View - Hearing AccessibleThe spacious air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, a safe deposit box and heating. The unit has 1 bed.
Junior King SuiteThe suite offers air conditioning, a minibar, a tea and coffee maker, a seating area, as well as a flat-screen TV with cable channels. The unit has 2 beds.
Corner King RoomThe spacious double room provides air conditioning, a tea and coffee maker, a safe deposit box, heating and a flat-screen TV with cable channels. The unit offers 1 bed.
Corner King SuiteThe spacious suite features air conditioning, a minibar, a tea and coffee maker, a seating area, as well as a flat-screen TV with cable channels. The unit has 2 beds.
Corner King Room - Hearing AccessibleThe spacious double room features air conditioning, a tea and coffee maker, a safe deposit box, heating and a flat-screen TV with cable channels. The unit has 1 bed.
King Room with Roll-In Shower - Mobility AccessibleThe spacious double room offers air conditioning, a tea and coffee maker, a safe deposit box, heating, as well as a flat-screen TV with cable channels. The unit has 1 bed.
Queen Room with Two Queen Beds and View - Hearing AccessibleThe air-conditioned quadruple room provides a flat-screen TV with cable channels, a minibar, a tea and coffee maker and a seating area. The unit offers 2 beds.
Corner Queen Room with Two Queen BedsThis quadruple room is air-conditioned and features a flat-screen TV with cable channels, a tea and coffee maker, a safe deposit box and heating. The unit offers 2 beds.
Queen Room with Two Queen Beds and Bath Tub - Mobility AccessThe air-conditioned quadruple room features a flat-screen TV with cable channels, a minibar, a tea and coffee maker and a seating area. The unit has 2 beds.
Queen Room with Two Queen Beds - Hearing AccessibleThe fully equipped kitchen has a refrigerator, a dishwasher and a microwave. The air-conditioned quadruple room features a flat-screen TV with cable channels, a tea and coffee maker, a seating area and a safe deposit box. The unit has 2 beds.
Guest Reviews
9.0
Excellent
Location
Looking for a hotel that's perfectly situated for your Columbus adventure? Hilton Columbus Downtown is the perfect choice! Guests love the hotel's location - it's close to the Nationwide Arena, making it a great option for visitors attending concerts and sporting events. For those attending conventions at the nearby convention center, the hotel is attached to it, so you'll never have to worry about transportation. But it's not just about being close to these attractions - the hotel is also located near many shops and restaurants making it easy to find great places to eat and entertainment. Guests praise the central location which makes exploring the city a breeze. With all these options within walking distance, the Hilton Columbus Downtown is the perfect location for your next trip to Columbus!
Breakfast
When it comes to breakfast, the Hilton Columbus Downtown is top notch. Guests have given the hotel's breakfast rave reviews with some even calling it exceptional! The buffet is a particular hit with guests loving the delicious and filling options on offer. Chicken and waffles were a standout dish with many saying it was heavenly. Even late-night cravings can be satisfied, as one guest was able to get an actual healthy sandwich at 11 p.m. Recommendations are also available for those looking to explore breakfast and lunch options beyond the hotel. However, for those who do opt to stay in, breakfast is included with the stay - a fact that some guests were surprised to learn. While a few guests had issues with the cost of parking, these were just minor gripes amidst the overwhelmingly positive feedback for the breakfast at The Bistro - a great place to get some breakfast in the morning.
Rooms
The Hilton Columbus Downtown offers beautiful, completely updated rooms in a new building. Guests have raved about the modern and beautiful hotel with the room updates being worth mentioning. Many guests have described the rooms as "spa-like," "clean," and "quiet." The ampl space is an excellent feature and the hotel itself is very clean. Moreover, guests have enjoyed their stays with great rooms that are modern and clean with plenty of supplies. Some guests did report noise issues with their rooms being located outside the elevators or on North High Street, but there was excellent sound insulation in higher rooms. However, a few guests have encountered issues with their rooms being cramped, basic, or dusty and mattresses that were too hard or uncomfortable. Lastly, some guests have commented on the lack of USB ports and the need for a microwave. Overall, guests have been satisfied with their stays at the Hilton Columbus Downtown.
Cleanliness
If you're in search of a clean and quiet stay, look no further than the Hilton Columbus Downtown. The beds are clean and fresh and the rooms are spa-like and exceptionally clean. Even with new guests arriving daily, the hotel remains pristine in cleanliness. You'll find plenty of supplies and nice, clean rooms waiting for you. The staff is super friendly and the building is beautiful. While there may be some rare cases of dirty towels or leftover food, overall the hotel scores high in stellar cleanliness. You'll enjoy a very quiet room and an easy and pleasant experience during your stay at this beautiful hotel.
Staff
The staff at the Hilton Columbus Downtown are truly outstanding with many guests praising their friendly and professional attitudes. From the front desk clerks to the restaurant staff, everyone is accommodating and attentive, going above and beyond to make guests feel welcome. Housekeeping staff are also quick to respond, providing fresh towels and trash removal within minutes. Guests also appreciate the follow-up texts from staff to ensure their stay is going smoothly. The hotel's service is warm, inviting and of excellent quality. Though some have noted that certain staff members could use better training, the vast majority of guests have only positive things to say about the staff's helpful and friendly manners. Overall, it's the people at the Hilton Columbus Downtown who make guests feel truly at home.
Parking
The Hilton Columbus Downtown hotel's parking situation is a mixed bag, according to guest reviews. Some guests found it expensive with rates at $31 per day and frustratingly difficult to navigate. There were also some unexpected fees and construction near the parking garage exit. However, others found the attached parking garage quite convenient and wonderful, although it could be busy and require a hike to the hotel from the 4th floor. Some guests also appreciated the simplicity of the parking process. Breakfast, coffee and parking validation were not included and some guests expressed a wish for reduced or free parking rates. Despite these issues, the hotel remained a comfortable and well-located choice with an attachment to the convention center.
Yes, Hilton Columbus Downtown has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Hilton Columbus Downtown.
Yes, Hilton Columbus Downtown welcomes dogs.
Yes, parking facilities are available at Hilton Columbus Downtown.