HomeTowne Studios & Suites by Red Roof Charlotte - Concord
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Summary of reviewsHomeTowne Studios & Suites by Red Roof Charlotte - Concord is ideally located in Concord, North Carolina, offering easy access to popular attractions like the Charlotte Motor Speedway and PNC Pavilion. Guests appreciate its proximity to shopping centers and a diverse selection of restaurants, making it a convenient choice for both leisurely and event-driven visits. The hotel's rooms are regarded as cozy and adequately equipped, featuring amenities like roomy refrigerators and newer bedspreads that contribute to a comfortable atmosphere. Visitors who enjoy basic comforts tend to appreciate these features, although there are occasional suggestions for upgrades to mattresses and linens to enhance overall comfort.
Despite recurring complaints about cleanliness, especially unpleasant odors and unclean common areas, the hotel's staff generally receives commendation for their friendliness and helpful service. Specific individuals such as the front desk personnel stand out for their excellent service, often resolving issues promptly and maintaining a welcoming demeanor. However, some guests have noted inconsistent service experiences and mention a need for improvement in certain customer relations aspects.
Visitors find the beds to be acceptable for brief stays, although there's a noticeable call for replacing worn-out mattresses to improve the sleep quality. While the hotel fulfills fundamental accommodation needs, minor issues with room maintenance occasionally surface. Overall, HomeTowne Studios & Suites by Red Roof Charlotte - Concord is a practical choice for those prioritizing location and basic amenities, with staff efforts significantly enhancing the guest experience despite some areas needing attention.
Categories
Despite recurring complaints about cleanliness, especially unpleasant odors and unclean common areas, the hotel's staff generally receives commendation for their friendliness and helpful service. Specific individuals such as the front desk personnel stand out for their excellent service, often resolving issues promptly and maintaining a welcoming demeanor. However, some guests have noted inconsistent service experiences and mention a need for improvement in certain customer relations aspects.
Visitors find the beds to be acceptable for brief stays, although there's a noticeable call for replacing worn-out mattresses to improve the sleep quality. While the hotel fulfills fundamental accommodation needs, minor issues with room maintenance occasionally surface. Overall, HomeTowne Studios & Suites by Red Roof Charlotte - Concord is a practical choice for those prioritizing location and basic amenities, with staff efforts significantly enhancing the guest experience despite some areas needing attention.
Motel with Parking
This property offers complimentary parking facilities for its guests. The onsite parking provides a convenient place to park vehicles.
Accessible Motel
This hotel offers 'King Studio Disability Access' and 'Studio Disability Access' rooms with specific features like showers and bathtubs. It provides accessible parking spaces for cars and has facilities for disabled guests, ensuring wheelchair access.
Small Motel
Guest Reviews
Situated in a prime spot in Concord, North Carolina, HomeTowne Studios & Suites by Red Roof Charlotte stands out for its excellent location. Guests find it conveniently close to key attractions such as the Charlotte Motor Speedway and PNC Pavilion, making it an ideal choice for racing enthusiasts and concert-goers alike. The proximity to a well-located mall and a variety of restaurants also adds to its appeal, offering easy access to shopping and dining. Whether attending events or simply exploring the area, visitors appreciate how perfectly the hotel meets their needs for accessibility and convenience.
HomeTowne Studios & Suites by Red Roof Charlotte - Concord offers comfortable accommodations in a convenient location, making it a practical choice for travelers seeking easy access to the area's attractions. Guests have found the rooms to be cozy, with some praising the availability of hot water, perfect for a relaxing bath after a long day. The rooms also come equipped with roomy refrigerators, adding to the overall convenience during extended stays. The bedspreads appear to be newer, contributing to the overall nice ambiance of the room. Many guests appreciated the cleanliness of the rooms, contributing to a satisfactory overall experience. However, some noted that updates to mattresses could enhance comfort, along with attention to amenities like sheets and towels. While the location and basic amenities serve many travelers well, variable air quality and occasional lapses in cleanliness could be improved to fully match the potential of the impressive location and courteous staff. Overall, it’s a basic but decent choice for those prioritizing connectivity and straightforward accommodations.
When it comes to the beds at HomeTowne Studios & Suites by Red Roof Charlotte - Concord, guests have mixed feelings. Some visitors find the beds comfortable enough for a brief stay, noting the importance of clean bedding to enhance their experience. However, several guests suggest that the mattresses are showing signs of wear and could benefit from replacement or added comfort enhancements like mattress toppers. The hotel beds are described as dated, with some reviews pointing out issues such as one-sided wear, inadequate support, and minor maintenance problems in the rooms generally. Despite these observations, the hotel manages to fulfill basic accommodation needs for short stays.
Travelers seeking accommodation at HomeTowne Studios & Suites by Red Roof Charlotte - Concord should be aware that cleanliness has been a recurring concern among guests. Many reviews highlighted the persistent presence of unpleasant odors throughout the hotel, ranging from cigarette smoke to marijuana and other foul smells pervasive in hallways and rooms. Additionally, common areas, including elevators and stairwells, were noted for their lack of cleanliness with reports of garbage, crumbs, and a musty environment.
Rooms were frequently described as not adequately cleaned with issues such as cigarette burns on comforters, mold presence, missing amenities, filthy floors, and remnants of food left unchecked. Non-smoking rooms were not exempt from smoke odors, contributing to a less than ideal atmosphere for guests. The state of the property's upkeep also came under scrutiny, as the hotel appears to be somewhat outdated and could benefit from renovations.
Despite the challenges with cleanliness, staff interactions were described as generally positive, though not enough to offset the shortcomings in maintenance. For travelers prioritizing a clean and smoke-free stay, it may be advisable to consider alternative lodging options.
The staff at HomeTowne Studios & Suites by Red Roof Charlotte - Concord generally receive positive remarks from guests, with highlights including their friendliness and helpfulness. The young lady at check-in and Hopeton from the front desk are particularly noted for their commendable service, displaying patience and going out of their way to resolve room issues promptly. Moreover, the staff are praised for being super nice from the initial phone call through to departure, especially by guests attending events such as races. Although there are mixed reviews about the overall experience at the hotel, the ladies at the front desk often stand out as the shining part of guests' stays, consistently acknowledged for their welcoming demeanor and assistance. There are instances of dissatisfaction, however, where certain staff interactions did not meet expectations, such as the general manager's attitude and inconsistencies in promised services. Nonetheless, the overall impression of the staff is largely positive, contributing significantly to the hotel's service quality, despite some room for improvement in customer relations and operational efficiency.
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Location
Rooms
Beds
Cleanliness
Rooms were frequently described as not adequately cleaned with issues such as cigarette burns on comforters, mold presence, missing amenities, filthy floors, and remnants of food left unchecked. Non-smoking rooms were not exempt from smoke odors, contributing to a less than ideal atmosphere for guests. The state of the property's upkeep also came under scrutiny, as the hotel appears to be somewhat outdated and could benefit from renovations.
Despite the challenges with cleanliness, staff interactions were described as generally positive, though not enough to offset the shortcomings in maintenance. For travelers prioritizing a clean and smoke-free stay, it may be advisable to consider alternative lodging options.
Staff
No, HomeTowne Studios & Suites by Red Roof Charlotte - Concord doesn't have any pool.
No, a spa isn't available at HomeTowne Studios & Suites by Red Roof Charlotte - Concord.
No, HomeTowne Studios & Suites by Red Roof Charlotte - Concord doesn't allow dogs.
Yes, parking facilities are available at HomeTowne Studios & Suites by Red Roof Charlotte - Concord.
No, HomeTowne Studios & Suites by Red Roof Charlotte - Concord doesn't have a gym.
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