Sleep Inn & Suites at Concord Mills
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Summary of reviewsSleep Inn & Suites at Concord Mills is lauded for its exceptional location, boasting close proximity to various restaurants, shops and significant venues, including the Concord Mills mall and key attractions like the speedway. Guests appreciate the quick and easy access to these spots, making it a convenient choice for travelers interested in shopping and local cuisine.
The breakfast offered by the hotel garners highly positive reviews with guests praising the quality and variety of food. Fresh and plentiful options like eggs, sausage, bacon, bagels, muffins, yogurt and grits are often highlighted. The service, particularly by the friendly and attentive breakfast staff, contributes to a clean and welcoming breakfast area, enhancing the overall dining experience.
Rooms at the Sleep Inn & Suites generally receive positive feedback for their comfort and quietness. Many guests find the rooms and beds cozy, contributing to restful stays. Cleanliness is frequently mentioned, though there are occasional reports of minor maintenance issues and lapses in housekeeping. Despite this, the friendly and accommodating staff often enhance the overall positive impression of the rooms.
Cleanliness throughout the hotel receives mixed reviews. While many guests report clean and comfortable rooms and appreciate the recently renovated areas, there are notable concerns about cleanliness in certain common areas, such as the lobby, dining room and hallways. Some guests mentioned issues with leftover trash, mold in bathrooms and unclean air conditioning units.
The staff at Sleep Inn & Suites are repeatedly praised for their friendliness and helpfulness. The front desk, in particular, is highlighted for its courteous and professional demeanor, often going above and beyond to meet guests' needs. This consistent positive feedback about the staff contributes significantly to the overall guest experience.
The hotel pool receives mixed responses with some guests describing it as nice and clean, while others note that it was often closed or not well-maintained. Noise disturbances due to the pool's proximity to some rooms and early closing times were also mentioned.
Finally, the beds at Sleep Inn & Suites are generally found to be comfortable with many guests appreciating the quality of the mattresses and pillows. There are a few mentions of bed sizes being smaller than expected and some stability issues with the bed bases, but overall the bedding contributes to a positive sleeping experience.
In summary, Sleep Inn & Suites at Concord Mills stands out for its prime location, quality breakfast and friendly staff, providing a generally pleasant and comfortable stay, though there are areas that could benefit from improvement in cleanliness and maintenance.
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The breakfast offered by the hotel garners highly positive reviews with guests praising the quality and variety of food. Fresh and plentiful options like eggs, sausage, bacon, bagels, muffins, yogurt and grits are often highlighted. The service, particularly by the friendly and attentive breakfast staff, contributes to a clean and welcoming breakfast area, enhancing the overall dining experience.
Rooms at the Sleep Inn & Suites generally receive positive feedback for their comfort and quietness. Many guests find the rooms and beds cozy, contributing to restful stays. Cleanliness is frequently mentioned, though there are occasional reports of minor maintenance issues and lapses in housekeeping. Despite this, the friendly and accommodating staff often enhance the overall positive impression of the rooms.
Cleanliness throughout the hotel receives mixed reviews. While many guests report clean and comfortable rooms and appreciate the recently renovated areas, there are notable concerns about cleanliness in certain common areas, such as the lobby, dining room and hallways. Some guests mentioned issues with leftover trash, mold in bathrooms and unclean air conditioning units.
The staff at Sleep Inn & Suites are repeatedly praised for their friendliness and helpfulness. The front desk, in particular, is highlighted for its courteous and professional demeanor, often going above and beyond to meet guests' needs. This consistent positive feedback about the staff contributes significantly to the overall guest experience.
The hotel pool receives mixed responses with some guests describing it as nice and clean, while others note that it was often closed or not well-maintained. Noise disturbances due to the pool's proximity to some rooms and early closing times were also mentioned.
Finally, the beds at Sleep Inn & Suites are generally found to be comfortable with many guests appreciating the quality of the mattresses and pillows. There are a few mentions of bed sizes being smaller than expected and some stability issues with the bed bases, but overall the bedding contributes to a positive sleeping experience.
In summary, Sleep Inn & Suites at Concord Mills stands out for its prime location, quality breakfast and friendly staff, providing a generally pleasant and comfortable stay, though there are areas that could benefit from improvement in cleanliness and maintenance.
Hotel with Parking
This hotel provides complimentary self-parking located conveniently onsite. The parking facilities are easily accessible for guests.
Hotel for Honeymoon
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
Hotel with Outdoor Pool
Guest Reviews
Sleep Inn & Suites at Concord Mills enjoys high praise for its exceptional location. Nestled conveniently close to a plethora of restaurants, shops and significant venues, guests appreciate the quick and easy access to places they need to be. The hotel's proximity to Concord Mills mall and a variety of dining options makes it an ideal choice for travelers looking to indulge in shopping and local cuisine. Many reviews highlighted its nearness to key attractions like the speedway and the highway, reinforcing its status as a well-placed lodging option. Moreover, the clean environment, friendly and accommodating staff and overall good amenities contribute to the positive guest experience, making it a reliable and convenient choice for visitors.
The breakfast at Sleep Inn & Suites at Concord Mills has received numerous positive reviews from guests. Many highlighted the quality and variety of the food, describing it as very good, excellent and even one of the best seen in a long time. Guests appreciated the inclusion of hot food items such as eggs, sausage and bacon, as well as a selection of bagels, muffins, yogurt and grits. The food was described as delicious, fresh and plentiful with a diverse array of options including fried potatoes, biscuits with gravy, fruit and cereals. The lady serving breakfast was frequently noted for her friendly demeanor and attentiveness, contributing to a clean and well-maintained breakfast area. While a few found the breakfast minimal or limited, the overall consensus praised the breakfast as a wonderful surprise and commended its quality and variety. The clean and welcoming environment, along with the attentive staff, further enhanced the positive breakfast experience for many guests.
The Sleep Inn & Suites at Concord Mills boasts comfortable rooms, often complimented for their good size and quietness, even when located near exits. Guests frequently mention the coziness of the beds and how the mattresses contributed to a restful stay. Cleanliness in the rooms is noted regularly with several praising the fresh feel and new-looking interiors. Housekeeping seems to generally maintain a decent standard, though there are occasional lapses, such as missed spots behind furniture or minor maintenance issues like loose towel holders.
While the rooms are described as clean and comfy, they are sometimes noted to be small and occasionally dated. Specific amenities like fresh bedding for the sofa bed might need to be requested from the helpful staff and a few maintenance issues, such as leaking AC units and toilets not fully bolted, have been reported. Textures and appearances of linens vary with some being labeled as dingy and faded.
Despite these drawbacks, the rooms are often lauded for their quietness and comfort, making for a generally pleasant stay. Overall, the feedback indicates that while there are areas needing improvement, the rooms at Sleep Inn & Suites provide a comfortable and clean environment with the staff’s friendliness adding to the positive experience.
Guests at Sleep Inn & Suites at Concord Mills generally found the beds to be comfortable and conducive to a good night's sleep. Many reviews highlight the comfort of both the mattresses and pillows, describing them as amazing and very comfortable. There were, however, a few mentions of issues with bed sizes and base stability. Some guests noted that the beds were smaller than expected, more like full-size than queen, which might not be ideal for couples. Additionally, a few reviews mentioned that the mattresses tended to slide easily due to the bed bases. Despite a couple of comments about older mattresses and a single instance of a stained chair, the overall consensus points to a positive bedding experience for most visitors.
The Sleep Inn & Suites at Concord Mills has received varied feedback regarding its cleanliness. Many guests appreciated the clean and comfortable rooms, mentioning that the hotel and room were clean and tidy. Positive remarks highlighted a clean and quiet atmosphere with friendly, helpful staff. Some reviewers were pleased with the recently renovated rooms, describing them as very clean and comfortable.
However, other guests noted significant issues with cleanliness and maintenance. Certain areas, including the lobby, dining room and hallways, were described as dirty, dingy and in need of updates. Complaints were made about dirty rooms, leftover trash and mold in the bathrooms. Additionally, there were reports of unclean air conditioning units and dusty room surfaces. The presence of stains and the unkempt appearance of common areas, like spotted carpets and garbage in hallways, were also pointed out.
Overall, while many found their experience satisfactory in terms of cleanliness, there were notable concerns that affected the overall guest satisfaction.
At Sleep Inn & Suites at Concord Mills, guest feedback repeatedly emphasizes the friendly and welcoming nature of the staff. Guests often describe the employees as nice, friendly and incredibly helpful. The front desk, in particular, receives abundant praise for its courteous and professional demeanor. Exceptional service was highlighted with instances of staff going above and beyond to accommodate guests' needs.
One front desk employee was noted for being exceptionally sweet and helpful, while another's thoughtfulness stood out to guests. Cleanliness and customer service are recurrent themes in the feedback, providing a consistently positive experience. Despite a few remarks about inattentiveness and less friendly interactions, the overall impression leans heavily towards a hospitable and courteous staff environment. The comfort of the beds and pillows also adds to the overall positive experience.
The pool at Sleep Inn & Suites at Concord Mills receives mixed feedback from guests. Positively, it is described as nice, clean and even perfect by some visitors, who also noted that the chairs around the pool were nice. The staff's friendliness and professionalism were acknowledged in conjunction with positive pool experiences. However, there were several instances of the pool being closed, including on Memorial Day weekend and in October. Some guests reported that the pool was not maintained, while others mentioned disturbances from noise late at night due to the pool area being near their rooms. Additionally, there were comments about the pool closing early, which prevented adults from enjoying it later in the evening.
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Location
Breakfast
Rooms
While the rooms are described as clean and comfy, they are sometimes noted to be small and occasionally dated. Specific amenities like fresh bedding for the sofa bed might need to be requested from the helpful staff and a few maintenance issues, such as leaking AC units and toilets not fully bolted, have been reported. Textures and appearances of linens vary with some being labeled as dingy and faded.
Despite these drawbacks, the rooms are often lauded for their quietness and comfort, making for a generally pleasant stay. Overall, the feedback indicates that while there are areas needing improvement, the rooms at Sleep Inn & Suites provide a comfortable and clean environment with the staff’s friendliness adding to the positive experience.
Beds
Cleanliness
However, other guests noted significant issues with cleanliness and maintenance. Certain areas, including the lobby, dining room and hallways, were described as dirty, dingy and in need of updates. Complaints were made about dirty rooms, leftover trash and mold in the bathrooms. Additionally, there were reports of unclean air conditioning units and dusty room surfaces. The presence of stains and the unkempt appearance of common areas, like spotted carpets and garbage in hallways, were also pointed out.
Overall, while many found their experience satisfactory in terms of cleanliness, there were notable concerns that affected the overall guest satisfaction.
Staff
One front desk employee was noted for being exceptionally sweet and helpful, while another's thoughtfulness stood out to guests. Cleanliness and customer service are recurrent themes in the feedback, providing a consistently positive experience. Despite a few remarks about inattentiveness and less friendly interactions, the overall impression leans heavily towards a hospitable and courteous staff environment. The comfort of the beds and pillows also adds to the overall positive experience.
Pool
Yes, Sleep Inn & Suites at Concord Mills has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Sleep Inn & Suites at Concord Mills.
No, Sleep Inn & Suites at Concord Mills doesn't allow dogs.
Yes, parking facilities are available at Sleep Inn & Suites at Concord Mills.
Yes, Sleep Inn & Suites at Concord Mills has a gym.
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