4-Star HotelSummary of reviews related to the '4 Star' categoryHotel Terme Capasso, marketed as a four-star establishment, has left several guests questioning the validity of its rating. While there are positive mentions of the hotel's considerable structure and the quality of dining services, many aspects fall short of four-star standards.
Guests have pointed out a range of issues, including outdated furniture, broken heaters and air conditioners. Basic amenities like toilet seats were reported missing and towel and bathrobe quality were found wanting. The standard of the spa and pools also failed to meet expectations.
Service quality appeared inconsistent with some guests highlighting the need to personally request simple services like coffee from the porter. The restaurant, although having quality offerings, was often described as mediocre and not reflective of a four-star hotel.
Structural inadequacies were notable, such as the two main buildings not being connected internally. The music stopping before midnight was another unusual aspect not typical of a four-star ambiance.
While the overall price and dining experiences align with the four-star category, several individual facets such as poor service, inadequate facilities and the state of the furnishings suggest that Hotel Terme Capasso does not consistently meet the standards one would expect from a hotel of its supposed rating.
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