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Summary of reviewsThames Riviera Hotel, Sure Hotel Collection by Best Western, offers a notable experience, attracting guests with its prime riverside location along the picturesque River Thames. The hotel is strategically positioned near key attractions like Windsor, Legoland, Ascot and London Paddington with easy access to Heathrow Airport and Maidenhead town center. This location provides scenic views, a peaceful setting and convenient walking options, making it an ideal choice for both business and leisure travelers.
Guests generally appreciate the breakfast, highlighting the variety of cooked and continental options as excellent and delicious, especially when enjoyed in the restaurant’s tranquil riverside setting. Although there were some issues with the temperature and consistency of the food, the breakfast was considered good value. Dinner received mixed reviews with many praising the excellent quality, flavor and value for money, though some noted occasional slow service and limited menu options. The ambiance provided by the Thames view and attentive staff contributed positively to the dining experience.
The rooms are praised for their spaciousness, modern decor and cleanliness with many offering delightful views of the Thames. Recent refurbishments have resulted in stylish interiors, comfortable beds and quality linens. Despite a few reports of maintenance issues and noise disturbances, the majority of guests found the rooms well-appointed and conducive to a pleasant stay. Cleanliness across the hotel is commended, particularly in the guestrooms, though some common areas need more thorough attention.
Staff at the hotel receive high marks for their friendly, helpful and polite demeanor, significantly enhancing the guest experience. The reception, restaurant and bar staff are frequently praised for their professionalism and accommodating nature. Despite minor communication issues, staff efforts often go above and beyond to ensure guest satisfaction.
However, the hotel's Wi-Fi service received critical feedback for being unreliable, especially in the guest rooms, which hindered internet-dependent activities. While some areas had better connectivity, guests generally found the Wi-Fi service lacking.
Parking facilities are favorably reviewed with guests appreciating the ample, free on-site parking. The secure and accessible parking makes the hotel a convenient choice for travelers with vehicles, despite occasional crowding.
Families find the hotel welcoming, thanks to its proximity to child-friendly attractions and the staff's friendliness towards young guests. While some family rooms lacked comfort, the hotel's accommodating nature towards special requests is a positive aspect.
In summary, Thames Riviera Hotel, Sure Hotel Collection by Best Western, is celebrated for its exceptional location, scenic views, comfortable and clean accommodations and dedicated staff, making it a solid choice for travelers seeking a memorable and convenient stay along the River Thames.
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