4-Star HotelSummary of reviews related to the '4 Star' categoryThe Arcea Gran Hotel Pelayo, located in a prime area, offers the allure of a four-star international facility, yet it appears that the current state of its amenities and services does not consistently align with this prestigious rating. Guests have shared that while the hotel is situated in an unbeatable location, it is in need of significant renovation to meet the four-star expectations. The facilities and overall ambiance seem more suitable for a lower star rating, with some details such as basic showerheads and simple amenities being mentioned.
The hotel’s standard restaurant and breakfast service have been pointed out as areas needing improvement, falling short of what is typically expected from an establishment of this calibre. Guests noted a lack of variety and quality in the breakfast buffet, while the closure of the cafeteria at an early hour limited beverage choices within the vast premises.
There are mixed feelings about the cleanliness and friendliness of the staff, with several reviews suggesting that these elements could be improved to reflect the four-star label. Additionally, the absence of certain conveniences, such as in-room coffee machines or kettles, further detracts from the premium experience anticipated at a four-star property.
Overall, while the Arcea Gran Hotel Pelayo holds potential and caters to high-end travelers, it would benefit greatly from modernizing its facilities and enhancing service quality to truly embody the four-star standard it aspires to deliver.
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