Accessible HotelThe Grand Hotel offers ramp entry to the building, ground floor check-in, restaurants, and a disabled toilet. It provides accessible rooms with grab bars and ample space for maneuverability, and a lift with a 107cm wide door for room access.
Show more
Summary of reviews related to the 'Accessible' categoryThe Grand Hotel appears to offer significant accessibility features for guests with disabilities, making it a convenient choice for many. Positive reviews highlight the availability of ramps and lifts, which facilitate easy movement throughout the hotel. Disabled parking is mentioned to be conveniently located close by, though some guests noted the need for visible badges.
The hotel staff receive glowing praise for their kindness and helpfulness, often going above and beyond by upgrading rooms to accommodate electric wheelchairs and providing assistance in the dining room to ensure a comfortable dining experience. Rooms are described as spacious with plenty of room to manoeuvre and the accessibility of bathrooms, equipped with bars by the toilet and in the shower, is appreciated by disabled guests.
However, there are some areas needing improvement. Several guests pointed out that only one lift has been operational for months, which could be a significant inconvenience. Issues with balcony safety and the need for bathroom updates were also noted. While the hotel boasts accessible rooms, some guests mentioned that not all areas are wheelchair-friendly and certain facilities were not consistently available.
Despite these challenges, The Grand Hotel's prime location near shops, restaurants, piers and the beach, combined with its generally accessible infrastructure and attentive staff, makes it a strong candidate for travelers with disabilities seeking a comfortable stay.
Show moreRead review summaries for all categories
